Stirling Ackroyd Shoreditch reviews in Hackney

★★★★★ 1/5

Trustpilot

Unfair and Biased Survey

Had survey completed on back of cash offer received on property. Spent last eight years upgrading and improving all aspects of property. Having received the report it was totally biased, did not mention our immaculate property in any detail at all just focused on a landslip many miles away from us. We are built on rock so no issues at all neither with any surrounding houses in village some built in the 1800’s and still standing very solidly. This biased and unfair report led to our cash offer being reduced by £65k on what was an already reduced offer from a cash sale company leading to us losing the property we had reserved. Is one in the hands of the other? It is peoples’ lives you’re messing with remember that.

Mary · 29 April 2024

★★★★★ 5/5

Trustpilot

CAMERON JONES

CAMERON JONES I have had a portfolio of properties that have been looked after by Cameron and the team at Stirling Ackroyd over the last 6 years. Cameron has always been extremely helpful going above and beyond his responsibilities with the upmost professionalism. Accounting and finance has never been my strong point, so having an expert like Cameron patiently dealing with my requests has been crucial to managing my accounts.

Laura · 6 November 2018

★★★★★ 1/5

Trustpilot

I strongly recommend against trusting SA

I strongly recommend against trusting Stirling Ackroyd with the management of your house. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a middle man between landlord, tenant and contractors without any real management expertise. I was stuck with this outgoing repairs including a freezing house during 2 winters in a row yet still there are an obscene amount of things which require repair. I had a broken window for 3 months as well during summer (luckily) and had to deal with all sorts of issues because of that. Property manager went on vacation only to forget about this issue completely. Their only goal is to save their landlords some money. Now they are trying to make it a condition that only if I renew my contract will they fix the freezing temperatures I have been dealing with for more than 1 year and a half.

Ehab · 25 April 2024

★★★★★ 5/5

Trustpilot

Stirling Akroyd stands out from the Estate Agencies crowd !

It has been a great pleasure as a landlord dealing with Stirling Ackroyd! A fast service by Rebecca and her team leader James. I can recommend them as they stand out from the Estate Agencies crowd. Thanks again for your immediate response to my queries & questions. Appreciated.

Johan · 28 March 2023

★★★★★ 5/5

Trustpilot

Just wanted to give credit where it is due...

Really pleased with the service provided by Tim Nagamani (Senior Property Manager)Unfortunately there were a number of issues with my property let which left me totally deflated and disappointed with how matters had been handled previously. Tim came along and resolved them all without much reference to myself. It was amazing! A real credit to the company.Thank you Tim!

Pauline · 1 December 2021

★★★★★ 5/5

Trustpilot

Great customer service

Joel gave me a prompt response to my enquiry. Had done his research on my situation & our current property search. Joel was energetic, positive, understanding and interested, very friendly.

SM · 22 May 2024

★★★★★ 1/5

Trustpilot

Recommend to avoid

The onboarding process was smooth, but unfortunately, that’s where the positives ended. Communication throughout the sale was poor, and it took far too long for them to even put up a “For Sale” sign at the property.

Jordan · 6 November 2025

★★★★★ 5/5

Trustpilot

Jack was a star!

Jack was super helpful, asked lots of great questions and made me feel very listened to. Communicated clearly and made quick actions to organise not just my viewings but my needs with potentially selling as well!

Amy · 19 January 2024

★★★★★ 1/5

Trustpilot

Don't bother doing business with this real estate agency.

Don't bother doing business with Stirling Ackroyd!They would advertise a place at a certain price, take 20 offers on it and then entertain every person who placed an offer to bid against others which will ultimately raise the asking price of the propriety by 20%. They are doing nothing but damaging what is already a difficult real estate market.Communication is extremely poor, they won't keep you in the loop nor inform if your offer was successful or not.To be frank I doubt they are even presenting all the offers to the landlord, they would most likely show off by putting forward only offers way above the asking price. I've been working with other agencies who have made it very clear they would be unable to do any viewings or take offers once a propriety is under offer but Stirling Ackroyd works like no one else on the market and I mean it in the worst possible way.If you are a landlord or a tenant looking for your next successful rental please take your business anywhere else but Stirling Ackroyd.

Marianne · 10 April 2024

★★★★★ 5/5

Trustpilot

Big thanks to Abby!

Thank you to Abby who made our last minute tenancy change over as seamless and simple as it could have been. We know it normally can take up to 7-10 days to change over a tenant with referencing etc. Abby was always very responsive and kept in touch with me to ensure the process would be dealt with quickly. Thanks so much Abby, we all really appreciate your help.

Amy · 27 September 2018

★★★★★ 5/5

Trustpilot

Very responsive agent

We had to change the names on our tenancy contract. Rahat has been super helpful, maintaining a clear and transparent communication with all parties involved and making sure that everything was done quickly. Thank you so much Rahat!

Franck · 30 November 2023

★★★★★ 5/5

Trustpilot

Henry and team at SA worked hard to …

Henry and team at SA worked hard to find a new tenant before expiry of previous lease. They snapped to work like a well oiled machine, combining great personal service with commercial efficiency. Many thanks, can't recommend enough.

Patrick · 22 September 2017

★★★★★ 5/5

Trustpilot

Kyle Moran was great

Kyle Moran was great. While the process is never easy, he was very good at keeping me informed throughout and also very responsive which helped to take some of the pressure off. Not pushy either and would recommend.

Graham · 18 September 2017

★★★★★ 5/5

Trustpilot

Friendly

Friendly, efficient and informative David Harvey deliver a quick diffident service and let the needs and expectations of what I was looking for. Focused on what I was looking for and taken the comment on board in time for the viewing.

Hema · 8 August 2024

★★★★★ 5/5

Trustpilot

Thank you Kyle and the SA team!

Thank you Kyle and the team! Smooth running and stress free! I got the impression that the Sterling Ackroyd understood my concern that my purchase completed with a glitch and they personally made sure it did! Thanks again!

Charles · 1 September 2017

★★★★★ 5/5

Trustpilot

Can’t thank David enough for helping me…

Can’t thank David enough for helping me with my search today, he was really thorough with his questions in order to help me find exactly what I wanted. Super friendly, & a pleasure to chat to.

Megan · 9 January 2024

★★★★★ 5/5

Trustpilot

The property sales advisor Sandra…

The property sales advisor Sandra Holmes was very helpful and answered all my question. She is an amazing property sales advisor and I would definitely recommend her to my family and friends. Thank you once again

Anisha · 5 January 2024

★★★★★ 1/5

Trustpilot

Never use this agent

This is the worst agency I have ever worked with. We are paying full management fees, but everytime there is a problem with our property they do absolutely nothing. I have to chase them constantly for getting the barely minimum done. They have also messed up in accounts in the past. Unresponsive, unprofessional. If you want to let your property, I recommend to stay away from them.

Customer · 27 October 2022

★★★★★ 5/5

Trustpilot

From our first viewing to signing our…

From our first viewing to signing our LET deal, the whole team was fantastic. James in particular was very quick with communication and made the whole process seamless. Would highly recommend using Stirling Ackroyd - a very professional team!

Monty · 10 October 2025

★★★★★ 5/5

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Mike Frith Surveyor

Mike Frith surveyed a property for me. I could not have asked for a more helpful and professional surveyor. Who was also so easy to contact post survey report.Highly recommended.

J · 27 April 2024

★★★★★ 5/5

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Letizia Lupi is a credit to the team

Letizia Lupi (Lety) is a credit to the team. I have had a number of difficulties in dealing with other agents in the past. However, since she became the manager of our property in February 2023, Lety has been responsive, professional, polite, and delightful to work with.

Ian · 1 March 2023

★★★★★ 5/5

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James Banister - Property Manager

James has been looking after my property for several years and I find him to be extremely efficient, professional and a pleasure to deal with. If ever there is a problem, he is very quick at responding and deals with the issue promptly. I would highly recommend James and the team at Stirling Ackroyd if you are looking for someone competent and trustworthy to manage your property.

Natalie · 9 April 2019

★★★★★ 5/5

Trustpilot

Great service from Sandra and the team…

Great service from Sandra and the team that work really well together. Didn't matter who you got on the end of the phone they were up to date with the situation. She was super helpful, always happy to talk and make you feel a ease. Excellent service all round.

K · 14 December 2022

★★★★★ 5/5

Trustpilot

Fantastic customer service

Had a wonderful customer experience with Alex, who was extremely kind, patient, friendly and moreover knowledgeable when discussing an evaluation of my flat to sell. These calls can be forced or quite cold, and he was just brilliant. Thank you Alex!

Panda · 10 August 2023