Stirling Ackroyd New Homes reviews in Hackney

★★★★★ 5/5

Trustpilot

Gratified to have Jessica as my property manager

Moving to a new flat, you might have felt the same frustration I had while staring at the complicated boiling system wondering how’s the programming work, which valve should be opened which should remain intact…or browsing Amazon for hours to find that missing pole on the curtain bar to match the other one or get the bathroom fan fixed while it’s mounted inside the vent and the ceiling height’s 9.2ft etc…I was there not long ago when I first moved to my new flat and can’t say how appreciative I am for Ms Jessica Okonkwo’s welcoming support…Just saying if your property manager is Jessica, rest assured that your property's in capable professional hands.

Amin · 20 May 2022

★★★★★ 5/5

Trustpilot

Great

Great, very helpful. Thanks Ashley.

AB · 19 June 2024

★★★★★ 1/5

Trustpilot

Worst experience ever.

Worst experience ever.. the agent is even worse. Didn’t reply to emails for 3 months..no respect to client at all..

Laura · 6 July 2024

★★★★★ 5/5

Google

I had a great experience with Stirling Ackroyd. The service was informative, professional and friendly. I was easily able to trust my business was in good hands and everything went smoothly.

Grainne · 24 November 2023

★★★★★ 5/5

Trustpilot

My experience with Stirling Ackroyd…

My experience with Stirling Ackroyd Nine Elms, and particularly Justin Vinluan, has been very pleasing. Justin was always available when I needed guidance and to progress the sale.

Danielle · 28 October 2022

★★★★★ 5/5

Google

I have used Stirling ackroyd for several years now. They are professional and detailed. I’m a landlord and 1 key factor for me is finding quality tenants that look after my property. Stirling have done that time and time again. Nikki and all her staff I can’t praise highly enoughPositiveResponsiveness, Professionalism

Jon · 24 November 2021

★★★★★ 5/5

Trustpilot

I spoke to Kieran hogan about looking…

I spoke to Kieran hogan about looking into selling my property he was very good at helping with information , helped me understand what I would have to do , very pleased thankyou Kieran .

Stacey · 22 November 2021

★★★★★ 5/5

Google

Emlyn was more than helpful throughout the process and always made himself available to discuss any queries we put his way as well as going the extra mile to help us secure the property. Overall very happy with the way things were handled

Mr · 25 November 2019

★★★★★ 5/5

Google

We found our fantastic flat thanks to George Davey. He has been extremely proactive throughout our search and has been very responsive every time we were looking for information. George is professional and understood our needs without trying to oversell it. Highly recommended!

Mariann · 25 November 2019

★★★★★ 5/5

Google

Kristian was helpful and present throughout the entire process of letting my property. He explained all the fees clearly and there were no surprise-costs at any point! He also made sure to check-in to make sure I was happy with everything. Highly recommend!

Andrea · 25 November 2019

★★★★★ 5/5

Trustpilot

Professional and knowledgeable

Dealt with David, very knowledgeable, professional and approachable.

Breda · 15 April 2024

★★★★★ 5/5

Trustpilot

Would recommend Stirling Ackroyd

Stirling Ackroyd were friendly, knowledgeable and helpful before I booked my Home Buyers Survey, and it was easy to arrange once I'd decided which survey best met my needs. The surveyor himself (Steve) produced a comprehensive report and took the trouble to ring me to talk through a couple of points too. Very impressed with the service and I would be happy to recommend SA.

Rachel · 26 September 2023

★★★★★ 5/5

Trustpilot

Very impressed

Very impressed! Thank you to Anita Datta for all her help in liaising with former tenants and for her attention to detail in closing the tenancy. Thank you also to Oliver Archer for his professionalism and patience and for co-ordinating the successful sale of the property.

Jackie · 1 November 2017

★★★★★ 5/5

Trustpilot

Fantastic professional service …

Every year when it comes to getting my flat renewed Abhijit Gooptu from the Renewals Department does a fantastic job. I always know that I am in good hands as he is very organised and starts the ball rolling in plenty of time to ensure a smooth renewal. I am very impressed with his professionalism, knowledge and so pleased with his service!

Alexandra · 11 October 2017

★★★★★ 5/5

Trustpilot

Absolutely amazing communication and…

Absolutely amazing communication and great knowledge. Very helpful and quick response. Ashley was perfect over the phone.

Nilesh · 21 September 2023

★★★★★ 1/5

Trustpilot

the agent is extremely slow in…

the agent is extremely slow in responding messages and emails (wouldn't reply in days). are not helpful in solving customer's issues (e.g., move-in especially). the only time they responded quickly is when they want you to sign the lease, and then, they ghosted the customer.

Supertramp · 28 August 2022

★★★★★ 1/5

Trustpilot

“Property Management”

We are tenants in a property “managed” by this agency. I have never seen any company (even outside property management) being so disorganised. They really excel in ignoring emails and are always ridiculously apologetic instead of doing the actual work. Some repairs had to be done in the flat which we requested and if we do not follow up on a daily basis we don’t even get a reply. Sometimes we get promises that something will be done on the next day and if we follow up on the next day we receive an out of office emails. However, they are very good in chasing us on things that are coming from the landlord. When a questionable rent increase was “offered” to us we were called multiple times and receive numerous email chasers. I would not recommend this agency to anyone including landlords if they do want to keep their tenants in the flat over a longer period.

Anonymous · 9 April 2022

★★★★★ 1/5

Trustpilot

Slow-motion train wreck - AVOID!!!

Complete disaster. They chose bad tenants, then handled the tenancy so badly that they got their deposit back, with the property empty for nearly 2 months. They cannot communicate with clients, tenants or even with each other. They add lots of extra charges without telling you, they made mistakes in every contract they wrote for me. The quotes they get for jobs are always exorbitant. I told them 15 times about a mistake their automated system was making, and they did not correct it. They even transferred a deposit to the wrong people so they lost the deposit twice in 12 months. so bad you would think they it was a joke. The complaint system took ages, and the attitude was patronising too. Save yourself the hassle, and avoid Stirling Ackroyd at all costs. Terrible.

Joel · 7 April 2022

★★★★★ 5/5

Trustpilot

Casini Bikram was very friendly and…

Casini Bikram was very friendly and helpful in getting me set up with my account and booking viewings.

Jimmy · 21 August 2023

★★★★★ 1/5

Trustpilot

Serious lack of courtesy and professionalism

I am deeply disappointed with the unprofessional and rude customer service provided by Stirling Ackcroyd. We rented for just under 2 years and they acted as our letting agents. We moved out of the property in January 2022 and are still waiting (3 months time) for them to release our deposit. We have tried to contact them by email 3 times with no reply and when we try to call they say they will call us back but to no avail. They are in serious need of some customer service training and I would strongly recommend not using them. S

Nick · 4 April 2022

★★★★★ 1/5

Trustpilot

Don’t do business w these guys as…

Don’t do business w these guys as landlord as they will pursue you for renewal fees for rollover contracts whether or not you agreed to themThey hide them in the small print and will harass you w a debt collector tooThey want money for old rope- so unethical

F · 29 August 2024

★★★★★ 1/5

Trustpilot

Scam agency

My partner and I proposed an official offer for a rental property and were informed that the offer was accepted. Due to this, we cancelled any potential other properties. After this confirmation of our offer being accepted we were informed that Stirling Ackroyd had proposed an incorrect higher amount to the landlord of the property. We were then asked to propose a higher amount than our offer which we refused. Stirling Ackroyd would not take accountability of the situation and now we are left without a property. It is the worst experience I have ever had with an estate agency and advise anyone to be cautious or avoid this company.

Elliott · 28 March 2022

★★★★★ 5/5

Trustpilot

Alex was very helpful on the phone

Alex was very helpful on the phone - answered all my questions and got me booked in for an appointment promptly

M · 23 May 2023

★★★★★ 5/5

Trustpilot

Brendon was very profesional and…

Brendon was very profesional and courteous when he came to do my valuation. He explained about the Company and was knowledgeable about the market.

Krissie · 16 February 2023