Trusted Agent profile · Hackney
★★★★★
1,475 reviews across 2 platforms
539 Kingsland Road, Dalston, E8 4AR, Hackney, E8 4AR
Stirling Ackroyd's office in Hackney, at 539 Kingsland Road, is rated 4.4 out of 5 across 1,475 reviews on two platforms, including 149 Google reviews rated 4.9.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a great experience at Stirling…
I had a great experience at Stirling Ackroyd, Alex was knowledgeable and efficient. He went over and above by connecting me with the mortgage broker and conveyancers who have been absolutely amazing and very helpful in providing guidance on this journey. I look forward to working closely with Alex to find the perfect home.
2/5
GoogleWe purchased a home in Dalston last Feb. As with any buying experience there were hiccups, and when we were cornered into agreeing to something we were uncomfortable with or canceling the sale every agent came out of the woodwork to promise us that it would be ok and that the issue would be corrected at time of completion. One agent even went so far to guilt us about how she doesn’t get paid unless we proceed with the sale. The completion dates comes and goes, yet not a peep from the SA agents.... and when we called them out on their promises (which we have in writing) all they did was point fingers at other people and sorry it’s out of their hands. Sorry isn’t good enough!!! We had to get additional lawyers involved to solve our issue, with none if the support of the agents who were supposed to working on our behalf. And the kicker? When we got our keys after a 3pm completion, I was given notice from the agents right before their end of day. They emailed TWO HOURS LATER to say that I had 15 minutes to get to the office ir keys would not be released til the next day. After the the most stressful day I was able to make to the office in time, only to wait outside for 15 minutes Bc the person at the office “was in the back and didn’t hear me”.NegativeResponsiveness, Professionalism
Hi Isabella, thank you so much for taking the time to share your feedback with us. We are disappointed to hear how unhappy you are with your experience and I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@stirlingackroyd.com with any further concerns you have. Thank you, Claire
5/5
TrustpilotEfficient processing/Agent: Carl Griffiths
My agent Carl Griffiths has been majorly helpful in helping rent my first flat. Was punctual at the viewing and was efficient in explaining the next steps to accquiring a tenancy. He was also extremely helpful with handling the slight change in requirements and delivering on this. The whole process was handled smoothly with timely responses. Was a very pleasant experience compared to many other estate agents that I’ve dealt with prior to Stirling Ackroyd.
5/5
TrustpilotMela S has been an excellent property…
Mela S has been an excellent property manager and has been quick with her response and keeping us up to date.
5/5
TrustpilotAbove & beyond happy
I have been liaising with Ryan Johnson at Stirling Akroyd for a few years now. He is friendly, confident & comes through for me every time, going above & beyond. Will use him again in a heartbeat. Highly recommend.
Hi Woos,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEstate Agents Feroza and Anthony
Estate Agents Feroza and Anthony - We were first time sellers. Our initial meeting with Feroza she sold us Sterling Ackroyd as the estate agent to use and they followed through on what they sold to us. Both were extremely helpful and supportive during this process and Feroza went above and beyond what I would have expected.
5/5
TrustpilotYusuf & his team - Dalston
My experience with Strling Ackroyd & specifically Yusuf, James & Jade was amazing. The team helped me and my partner move into our first flat and kept us well informed, at peace and relaxed every step of the way. Yusuf especially provided great support and a warm & pleasant experience, it's like he'd known me for years! Would definitely recommend the teams services
5/5
GoogleVery professional and overall great service. Many thanks to Yusuf for brokering my agreement, he kept me up to date with my application and very helpful throughout the whole process.PositiveResponsiveness, Professionalism
Hi Bleon, thanks for the great feedback. We wish you all the best - Claire
1/5
TrustpilotWe chose Stirling because they seemed…
We chose Stirling because they seemed competitively priced, about 2% cheaper than other agents, but it was a big mistake. They collected rent in advance, only passed on about 55% to us. They even took commission upfront for rent not yet invoiced.
5/5
TrustpilotGreat support from Sandra
Sandra has been very supportive since the death of two family members to me and the family in providing guidance about the property market.Very good knowledge of the local market. Always helpful, kind and supportive and able to answer various questions.Thanks for your support.
5/5
GoogleGreat experience finding an apartment with Jasmine and Jack! Super helpful and a quick turn around. Luke & Ciara
Hi, Melvin Davies! Thanks for the great review! All the best, Customer Relations Team
5/5
TrustpilotAshley at Stirling Ackroyd was…
Ashley at Stirling Ackroyd was absolutely fantastic. She was patient, kind and went out of her way to keep things moving and the lines of Communication flowing throughout the whole process. I can’t fault the process at all. Ashley made what would be a stressful process go smoothly. I would definitely recommend this estate agents
5/5
TrustpilotAshley-Jane Francis is amazing!!
Ashley-Jane Francis is amazing, she understood my requirements for my property and did everything she could to meet my requirements. Ashley was responsive and a great communicator, she was pro-active and has excellent resolution skills. Selling a house can be quite stressful, but Ashley and Stirling Ackroyd made it as stress-free as possible.
5/5
TrustpilotPositive Experience
David Harvey was very thorough with the information he gave me. As a first time buyer with no experience or knowledge on the process of buying a property he was patient, kind and put my nerves at ease. Looking forward to the viewings.
5/5
TrustpilotVictoria and Tom were amazing
Victoria and Tom were amazing. Tom secured a Tenant within 24 hours and Victoria dealt with all of the setting up of the Tenancy amazingly. Very helpful and very efficient. Will certainly be sticking with Tom and Victoria for all of my future tenancies.
4/5
TrustpilotI went on a viewing with Carl to see …
I went on a viewing with Carl to see Kingsland Green & he was the most charasmatic estate agent I’ve come across. He was so helpful, punctual & charming that it made my property search a lot more relaxing as this can be a stressful time. I would recommend Sterling Ackroyd to anyone that is looking to buy or rent a home, as the customer service skills I got to experience were impeccable.
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the valuation carried out by Stirling Ackroyd Surveyors/ Julian Brooks on my property.
5/5
GoogleYusuf and Dil were very helpful, efficient and always contactable throughout the tenancy set-up process - making my move easy and enjoyable!
Hi Steph, thanks for the great 5* Yusuf and Dil will be so happy to read your kind words. We wish you all the very best in your new home and we thank you for choosing Stirling Ackroyd - Claire
5/5
TrustpilotA fantastic organization
A fantastic organizationA fantastic organisation! Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly. Both of the advisors Afan and Dora were very helpful, friendly and patient in helping us find what we were looking for.
5/5
TrustpilotFirst time I have used Stirling Ackroyd…
First time I have used Stirling Ackroyd I was very impressed how professional they were and how quickly they got a new tenant and the rent that he achieved on my behalf David Harvey was the manager that managed the letting for me and I was very impressed with him
5/5
TrustpilotExceptional Service
I called to get a valuation on my property and dealt with James at the head office in Byfleet, he was highly knowledgeable within the area, and also extremely helpful. I felt very assured dealing with James and would highly recommend this company as they really are experts in their field and you feel in safe hands. Thank you so much.
5/5
TrustpilotBIG thank you to Samantha!
I would like to give a BIG thank you to Samantha Japaul , the tenancy manager. I am always asking her lots of questions and she replies to all of them really quickly and very detailed. She is incredibly patient and helpful. She is in an absolute gem and an asset to the company and someone I can always rely on.
5/5
TrustpilotRental flat management
My rental property in Hackney is let and managed by Stirling Ackroyd. My point of contact is Emily Marshall. I have been very happy with Emily from the start and especially overseeing the problems which have arisen from a accidental fire in the flat next door. She has been so helpful and proactive, I would thoroughly recommend her and Stirling Ackroyd.
5/5
TrustpilotExcellent service from Vicky Miles
Living overseas and having worked with so many different managing agents over the years, our experience working with Vicky has been excellent - as a property manager she has been efficient, reliable, and quick to respond to any queries we have. We especially appreciate the support she has given us over the last few months, dealing with contractors for renovation work.
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