Savills Victoria Park reviews in Hackney

★★★★★ 5/5

Trustpilot

Caring, considerate property managers

I experienced an accidental injury as our communal area light was broken. Aliya C our property manager is always super helpful, positive & quick to respond to any problem no matter how big or small. Within a few hours, we already had an electrician confirmed to come resolve the problem & within 3 days the issue was rectified completely and shockingly at no cost. Really impressed with the timely delivery as always. We’re lucky to have her as our property manager 🙂‍↕️

Mei · 17 October 2024

★★★★★ 5/5

Trustpilot

Savills manage my rental property

Savills manage my rental property. The team are thorough and prompt. Will A. is extremely helpful, easy to approach and very professional.

Jin · 8 June 2026

★★★★★ 1/5

Trustpilot

What an appalling company

What an appalling company. Where to start. I was interested in renting a property from them and the whole experience has been an abomination.My initial enquiry was dealt with there “ chat bot”. After taking all my details etc I was told somebody would phone me. First time, no call. Maybe excusable. This happened 6 times over a period of a few months. No contact whatsoever.I then out of the blue received an email from them, I replied with a few enquiries and they replied 4 weeks later!I have never spoken to anybody from Savills in 4 months of enquiries now.They are undoubtedly the worst company I have ever dealt, there incompetence and arrogance knows no bounds and there customer care is zero.Please steer well clear of this shower if your selling or buying,there are some great estate agents about, this is not one of them.

Andrew · 14 October 2024

★★★★★ 1/5

Trustpilot

Never use Savills to manage your property

I am a landlord who has been so frustrated by Savills' property management services. We have worked with quite a few property brokers in both the US and UK and our experiences with Saviils has been far worse than anything we have experienced with any other firm. We rented out our house last Aug and hired Savills to manage for us. Although we never had any problem with our boiler for four years when we lived there, almost as soon as tenant moved in, high-cost contractors started to be sent into the house for the boiler. Every time, contractors blamed on different parts of the boiler and over 2,000 pound repair cost and nine months later, all of sudden, Savills said we needed a brand new boiler for another 3,000 pound. beyond the boiler, Saviils would send certain high-cost but ineffective contractors to our house against our explicit instruction NOT to use the particular contractor because they charge almost 400 pound once to remove a bedroom door knob and ask for another 300 pound to install a new one. Savills does not care about the costs of the repairs because that's not their money and all the repair costs come out the withheld rent. There have been several cases they would send in a contractor for some very minor things such as fasten a screw and every trip made by contractors would cost a few hundred pounds at a minimum. we complained this to Savills in writing many times and they have the typical big company attitude particularly because they are the ones that hold our rent. They have this highly unreasonable reserve fund from our rent receipts from which they liberally pay outrageous maintenance costs to their affiliated contractors. the staff's attitude is hardline "I don't care" towards landlord and it seems odd that we are the ones who actually pay them for the service. Even when there was a change in the property manager on our house, we were not even properly informed and the former manager just simply disappeared. Anyway, beyond money, it has been an extremely frustrating and stressful experience dealing with Saviils and I wish other landlords don't need to go through any of that.

Jiong · 14 June 2018

★★★★★ 5/5

Google

A great service offered by Savills and especially Nikita who has been very supportive through the process from viewing property and finally getting the keys to our next place. It’s been an amazing experience!!

YAnnick · 11 October 2025

★★★★★ 1/5

Trustpilot

This review is regarding the auction…

This review is regarding the auction side of SavillsA site came up for sale which I was very interested in, so I emailed the Savills agent but had no response, I followed this with about 6 emails to several email addresses given for the Auction team and also the live chat team asking for a viewing.No one phoned or emailed me back and when I eventually managed to talk to someone on the phone not only were they non apologetic for my experience they also promised that someone would call me. I explained that as it was an auction I could not bid on the property if I had not seen it. No one ever bothered to contact me. I wanted the property but without seeing it I cannot possibly bid, not only did Savills let me down they also let there vendor down as they are not providing the service that they have paid for.Never have I tried so hard to get a company to call me and been so blatantly ignored. Savills is a company I could trust, but there is no excuse that can be given for their lack of response to my requests which continued for 10 days without response from any of the emails or phone requests.Judging on the review score on trustpilot I am not the only one!!

Mr · 4 October 2024

★★★★★ 5/5

Google

We recently purchased a flat through Savills with Chase acting as our agent. Due to one or two legal issues (yawn!) the purchase ended up dragging on for some time but Chase was excellent throughout, always available to assist, advise and push matters forward when required. Couldn't recommend him enough!

Gareth · 16 April 2025

★★★★★ 1/5

Trustpilot

First time buyer

As a first-time buyer, I recently participated in a Savills auction in Dagenham and purchased a property. Unfortunately, the experience was not what I had hoped for.The property was sold for more than what it was worth.It was not made clear that the property had no bathroom or kitchen.The contract required you to pay the seller’s legal fees, which was not transparent beforehand.The property had no clear title, which was a major oversight.The property may not gain significant value after renovations.

Vernal · 3 October 2024

★★★★★ 5/5

Trustpilot

Appreciation to Mr. George Pride

I would like to take this opportunity to thank Mr. George Pride for his services to me and my family on the management of the apartment 3.3 Percivall House in all the tenancies in the unit. I appreciate his prompt response to questions and problems from both the tenants and me, the ability to offer solutions to solve the problems and issues by mobilizing appropriate contractors and services. I would like to extend my special appreciation for his help during the period this summer when my family stayed in the apartment temporarily before the next tenant moved in. His professional help for me has been outstanding and I don't see any aspect that needs to be improved. I hope I will continue to enjoy the professional help George could offer.

Kin · 2 October 2024

★★★★★ 5/5

Trustpilot

Pleasantly surprising purchase experience

We recently purchased our apartment that was advertised by Savills Battersea. We would like to thank especially Tessa Cobb for her positive energy, dedication and her coordination with the sellers, solicitors and us. Her diligent work and follow up enabled the process to end in a month which was well beyond our expectations. We highly recommend her as an agent!

Murat · 12 December 2022

★★★★★ 5/5

Trustpilot

Amazing agency! Highly recommended!

Amazing agency!! Offered me only top quality listings in St. John's Wood, understood immediately my needs and didn't waste my time with properties that don't match my search criteria. Aziz was so communicative, honest and helpful throughout the whole process, and it made this experience much easier. Working with a professional and experienced agency is so important and I'm happy I chose Savills!!

Offri · 12 August 2022

★★★★★ 5/5

Trustpilot

Flat rental with the Savills team

We have rented a flat managed by the team at Savills for the past 6 years and their various team members have always been helpful and professional. In particular, over the last year or so we have had a wonderful property manager Sophie H. who has been a truly amazing person to work with. Sophie has always made sure that any flat issues were resolved in a timely and professional manner and her dedication to get things done and great energy were just outstanding. Thank you Sophie :) and we will miss you!

Joanna · 16 November 2023

★★★★★ 5/5

Trustpilot

Excellent First Time Buying Experience

As a first time buyer, I had a great experience with Savills. Emily Robertson at Battersea Bridge was professional, knowledgable and helped navigate me the buying process which, thanks to her, ended up being much easier and more enjoyable than I was anticipating!In a fairly challenging marketplace she quickly identified the kind of property I was looking for. Between starting the search and completing the purchase, it was only a matter of a few months.Her communication skills are excellent. Very quick response times and is readily available when you need.Would definitely recommend Savills and a big thank you to Emily for helping me find my first house!

Natasha · 13 November 2023

★★★★★ 5/5

Google

I have been renting for over 10 years now and this was by far the smoothest and easiest process I have had. Felix was very responsive (even way passed the end of the working day) and answered all our questions. I knew Savills were big by reputation but they balance a personal service very well, with Felix commuting for over an hour to get to this property. He was never late and never complained. The perfect embodiment of service with a smile. A genuinely a nice guy and great estate agent. Thanks Felix!

Amarr · 12 November 2023

★★★★★ 1/5

Trustpilot

Savills - Need to Do More Work to Address Racism

I had an awful experience with the Hackney office, which I feel could be explained by racism. I discovered via a subject access request that the disrespect started quite early on in the process.The head office have no interest in addressing the problem, but all I can say if as a customer you are not white and middle-class, it's very possible that like me, you'll be treated differently. In fact, you'll be punished if you dare to complain. Bloomberg did an investigation into racism at Savills. It's worth a Google. Have a read. It's something they should take more seriously.

MARY · 16 September 2024

★★★★★ 5/5

Trustpilot

Have lived a property that Savills have…

Have lived at a property that Savills have managed for the past 8 years and my property manager Danielle has been wonderful with helping me with any issues that have occurred or came up and were handled super professionally

David · 14 May 2024

★★★★★ 5/5

Trustpilot

Tami is the best property manager

Tami Falzon at Savills is the best property manager. Living in the other side of the UK, it is incredibly important to have someone that I can trust to ensure my property is well looked after. Tami is super responsive to myself and tenants queries, always showing a great level of care and professionalism. Consistently going over and above is the norm, proactive and follows up without any prompting and provides invaluable support and advice.

Sellina · 23 February 2024

★★★★★ 5/5

Trustpilot

Both Emily Robertson and Rosie McCarthy…

Both Emily Robertson and Rosie McCarthy put themselves out and made themselves available to show suitable buyers round my house. They were super helpful and very professional at all times. I am delighted with the outcome and sale of my house.

Sarah · 19 December 2025

★★★★★ 5/5

Trustpilot

Terence Lane was a game changer!

Terence Lane was a game changer!My client was having difficulties getting a toilet and the subsequent damage from the toilet repaired. A series of unprepared contractors arrives wasting her time and theirs. When reaching out to Savills to express her frustration, Terence stepped in and thoroughly addressed the concerns, made the necessary calls, monitored the progress and ultimately ensured that the project was brought to completion! We were so please to have all of the support Terence provided!

Jenifer · 14 December 2023

★★★★★ 5/5

Trustpilot

A pleasure to deal with

Savills were invaluable in selling my house. Importantly, they were the only estate agent who gave me a realistic selling price. They produced a brochure of the property which was so impressive that it attracted a great deal interest from potential purchasers and wasted no time in putting it on Rightmove. They advised me on interior decoration that was needed and which was letting the house down, and this made a world of difference. They kept me informed at all times of comments that potential purchasers were making, and advised me promptly of all offers made. They also guided me on my response to offers which was both fair to the buyer and to the seller. They are a great team, they are friendly, very helpful, honest and respectful and have enabled me to move on with my life. I would thoroughly recommend them.

Tara · 8 September 2024

★★★★★ 5/5

Google

I bought my home with Savills Victoria Park and was lucky to get an outstanding assistance and guidance through he process by Chase Atkins, who made my first property purchase develop as smooth as possible up to completion date. His tactful behaviour, care and skilful sensitivity to client's needs while tackling the sale competitively, were some of the superb qualities of their service. I was also very happy about the understanding of my tight schedule and grateful for the timely communication and mediation with the sellers' side.

Agata · 11 October 2025

★★★★★ 5/5

Google

I have been working with Damien from the Victoria Park branch on behalf of a client, and I cannot recommend him more highly. He is personable yet professional. He has an extremely positive outlook, and whenever I brought him an issue to deal with, he did so with good humour and a non judgemental attitude which was much appreciated. Top man, looking forward to the next time I get to work with him.The office staff in general were also excellent.

Christian · 11 October 2025

★★★★★ 5/5

Google

Sandy Sitlani of Savills in Victoria Park has been helping me to let out a local flat since 2013 - if I ever have a problem I know that Sandy will have the answer! He and his team are always helpful, quick to respond and totally reliable. Being a landlord is not always easy these days, but having Sandy to advise me has enabled me to make decisions with complete confidence.PositiveResponsiveness, Professionalism

Diana · 12 November 2020

★★★★★ 5/5

Trustpilot

Excellent house selling experience

Caroline and her team have been exemplary from the start. We felt confident that they really knew our local area and how best to market our house. This was confirmed when we had a good stream of viewings, despite the uncertain climate of the market. We didn’t have to wait long for offers and a good buyer.Savills and Caroline have made the process of selling the house as stress-free as possible, which we have really appreciated. They’ve truly gone above and beyond to make our sale happen smoothly and swiftly. Many thanks, Caroline and team!

Lucinda · 16 October 2023