Trusted Agent profile · Hackney
★★★★★
818 reviews across 3 platforms
185 Church Street, Stoke Newington, London, N16 0UL, Hackney, N16 0UL
Hunters's office in Hackney, at 185 Church Street, is rated 3.0 out of 5 across 818 reviews on three platforms, including 262 Google reviews rated 4.6.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleHad an excellent experience with Hunters in Stoke Newington. Our agent Jay helped us find the right property and made sure our transition from our old place to the new one was as smooth as possible. Thanks a lot Jay!
Thank you Mr Khan, we hope you enjoy your new home! Hunters Stoke Newington
5/5
GoogleSold my house with Hunters Stoke Newington and they were great, they were really professional and transparent with me. They gave me a good price and I was really happy with the outcome of my sale. I would highly recommend.
1/5
TrustpilotVery disappointed with this company
Very disappointed with this company! Put an offer in for a house and it took them over 2 weeks to even get back to me and that was me ringing them. After waiting and waiting to see if my offer had been accepted i rang them once again and and they said unfortunately it hadnt been accepted but when where they going to let me know! Will not be going through them again to buy a house. Absolutely disgusting and no courtesy to their customers what so ever!
1/5
TrustpilotHunters Ilkley - just don't
Do not let through these people. They basically treat you like a second class citizen, coming to do in person check ups once every 6 month. So invasive. The property we rented turned out to be in poor condition, really cold and drafty with many things not working properly. We were supplied with no keys for the windows or patio doors and it was so annoying to have to be in constant contact with them about what was going on. Check out process was awful, problems that were fixed throughout the tenancy were tallied up and then we were told things would be deducted from our deposit. They want us to pay to make things in good and working order when they were not in that state when we moved in. Just rent from someone else - only way to deal with these kind of people is to not do business with them, they won't change or respect you once you're on their leash.
1/5
TrustpilotAppalling (borderline fraudulent)…
Appalling (borderline fraudulent) service from Hunters Stoke Newington. I have been a tenant for over 3 years, they unlawfully held our deposit for more than 7 weeks and did not answer our many calls/emails, they have also been breaching the terms of the tenancy deposit scheme by withholding more funds than specified in our contract.I would not recommend Hunters Stoke Newington branch also would advise caution when checking out their google reviews, our negative feedback is being moderated.
1/5
TrustpilotI moved in to one of hunters…
I moved in to one of hunters properties, October last year, it seemed fine, apart from bits and bats, I recently moved out and asked for my deposit back and they came up with all sorts of problems I had left, the problems were already there when I moved in, any one renting a property off them must go through the place with a fine tooth comb and make a note of everything in front of the agent so you are not charged for it at a later date, I lost nearly all my deposit, I got £18 back, totally robbed, will never use them again, they don't care about the tenants, stay away
5/5
GoogleExtremely happy with how Alex C. and his team handled the purchase of our property. While facing pretty annoying issues with the lawyers assigned to our case, they stepped up and provided very useful advices so that we could proceed with completion.
5/5
GoogleAlex made buying our first house so easy. At times it was hard to get information from the solicitor but he followed up and helped me get answers when I was struggling. Thank you AlexPositiveResponsiveness, Quality, Professionalism
5/5
GoogleI had a really positive experience with Alex from Hunters. He has been extremely professional and helpful in selling my property in these trying times. I would definitely recommend Alex and Hunters Stoke Newington as selling agent.
1/5
TrustpilotAll talk no action
They contacted me as they said my current estate agent was not promoting my house to its best potential.I was promised a quality service with excellent communication but as it turned out they are worse than my current estate agent .I would avoid hunters as they are clearly having serious issues across the company.
5/5
GoogleI recently had to find a new flat to rent and Jay Ahmed showed me a couple of flats. He’s super friendly, professional and quick to reply to all my questions - very helpful and great experience all in all! I am now renting a flat through them and it’s been great so far :)
1/5
TrustpilotWast time
Wast time. After I saw the house and paid a deposit because we want to take it, they started not answering the phones or saying they were busy. They promised to contact us the next day but nothing.After several messages and contacts they told me that the house we want is not their agency-Thinq Agency.Those who read this review, please do not use the services of the Thinq Agency.Thinq Agency and Hunters are two related agencies who don't care about customers.
5/5
GoogleHad a great experience with Shaheel when buying my first flat, always available and helpful
Great to hear, Seb. Thank you! Hunters Stoke Newington
1/5
TrustpilotDefinitely one to avoid for buying and selling
This agent was absolutely hopeless. I was trying to buy a property they were selling...but their communication was appalling and they made me feel like a nuisance. They didnt respond to emails and on the rare occasions their phones were answered they didn't return calls. In the end I resorted to going in person to their office where I would have to wait ages and was often then met with a blank look and confusion. They seemed to want to do very little for their commission and several times tried to pass parts of their job on to my solicitors. From my point of view, as a buyer, they were inefficient, slow and seemed to have a poor understanding of the process of selling a house.....I think they did a really poor job for the vendors too.Perhaps they are brilliant at lettings?Certainly not one to buy or sell property through!
5/5
GoogleWe purchased a property in Stoke Newington in December 2020. Both Shaheel and Alex were excellent throughout the process. Quick to respond and very helpful with any queries we had.PositiveResponsiveness, Quality, Professionalism
2/5
GoogleThey were really helpful at the beginning, got me a cheaper deal on the flat I wanted etc. However, they became increasingly unresponsive, they would take about 3-5 days to respond to emails, and I actually had to call them 5 times the day before I was due to move in to find out how I was going to get my keys, as they would not answer my email regarding this. They also never told me what furniture would be in the flat, despite me asking multiple times, meaning I am only able to buy furniture now that I've moved in, which is a pain. As a first-time tenant, they caused me a lot of stress and anxiety during this process. Essentially, the guy I spoke to about getting the flat was really nice and helpful, but admin were not.NegativeResponsiveness
5/5
GoogleThe whole process of buying and selling a flat is not exactly easy. The Hunters team were brilliant with being easy to reach on the phone, and they managed to regularly inform me during the sale. Would make sure to give them a call next time we move!PositiveProfessionalism
Great to read Tod. Thank you :-)
5/5
TrustpilotHighly recommend
Highly recommend - Steph Peart-ThomasIt has been almost a year to purchase a property, so frustrating!However, we are so lucky to have Steph as our account manager. She kept chasing seller solicitor and my solicitor, without her I would withdraw the purchase long time ago. She also shared me with my concerns. Truly helped. Highly recommend.
1/5
TrustpilotHunters letting agent
Hunters were the letting agent for a property that I rent out. My experience with them has been terrible and I have now moved to a different agent. There have been far too many problems to detail here but, if you are looking for a professional and competent letting agent, I would try somewhere else. When I complained about the problems encountered at branch level to the Head Office I was astounded that they were equally dismissive about such big failings, which shows it is an problem across the organization.
5/5
GoogleCemal was really helpful and listened to what we were looking for. He recommended we view a property I had initially dismissed and we've now moved in, it was perfect. All very painless - the communication was great and the whole process very smooth.
1/5
TrustpilotBe careful
Be careful, they are1 Rude2 Hardly ever answer calls 3 Rarely check requests on zoopla and Rightmove4 They care less about youThat was exact feedback I got from one of my friends who was looking so much in market and she finally got a house. I told her I found this property in Cookridge through hunters that I’m planning to view, she was like good luck if they ever answered you or even bothered, I didn’t believe her but she was right in every word. I left two requests through Rightmove on day of advert but no reply, called them ten times over two days no answer and left them voice message with all details, they answered after three days when I did more requests through Rightmove at last, the lady was like I have received offers no more viewings I could take your name, I tried to explain myself it’s unfair I did this and that everything you said calls voice notes online booking , she was like sorry bye, she must be joking… when you think you hit rock bottom in worst customer service, no there’s more and hunters is a live example. I wish some good people in hunters read this so they could do something about it so their work wouldn’t be undermined by their rude unprofessional colleague.
1/5
TrustpilotHunters Grimsby
Hunters Grimsby Allowed us to live in a rat infested property with a baby, two older children and a baby on the way. The landlady hid behind the agent and denied knowing about the issues even though the neighbours stated environmental health were involved. The drains didn’t work properly, parts of the house we couldn’t use yet we still had to pay a premium to live in the property. The lady that dealt with us handing our notice in was very rude and demanded money for repairs that were there when we moved in. Luckily for us we had proof or the poor state the property was in.
1/5
TrustpilotAbsolutely Pathetic Service
Pathetic, 0 ProfessionalismI wanted to rent a 2 bed flat, just after the viewing I confirmed that I will be putting the holding deposit and asked for the account details. I was informed over a text message that they will be sending the details to everyone who viewed the property on next working day. I called back at 9:00 am Monday and I was told that I will be getting the mail with account details and I should go ahead with deposit. I did the same, later to know that property is already blocked as someone did the deposit earlier than me as they received the mail on Saturday itself.Upon asking why the mail was not sent to me on Saturday like other even after confirming and why you did'nt inform about the same in our morning conversation. I was told it's of no use to go round and round, we will not give you any answers. Clearly she didn't have any answer and was not ready to accept that she preferred someone over me because of some X,Y,Z reason. If that's the professionalism of a manager, then the average review rating certainly confirms the quality you expect from this organisation.
5/5
GoogleHunters have been managing my flats for a couple of years now and Im really happy with the level of service received. Ive found the team to be very friendly and really helpful. JANET in particular is a star and such a pleasure to deal with. I can wholly recommend her and the agency.
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