Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMario Correia
Mario Correia, Dexters, St Margaret’s, during our recent, urgent need for assistance, responded immediately and organised a builder to come out and view the issue. We felt secure that he had the matter in hand and he explained the process and we have confidence that it is being sorted out.He is not only diligent but also personable (on a recent landlord regular inspection) professional and still approachable.
Vicky · 7 December 2023
Agent replied · 23 October 2024
Dear Vicky, Thank you for taking the time to leave a lovely review regarding Mario. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleCannot thank George highly enough. We were under growing pressure to get an offer and he delivered, quickly and over the asking price. Committed, passionate and smart, George gave us assurance in an often erratic market. Thanks George, massively appreciated, the biggest of five stars!
Mark · 23 October 2020
Agent replied · 22 October 2024
Dear Mark. Thank you for taking the time in providing such lovely comments about George in
our Shoreditch office. We aim to provide five star service to all our customers, so I am
pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher
Customer Relations Team
★★★★★ 5/5
TrustpilotAfter dealing with a number of other…
After dealing with a number of other estate agents, dexters definitely stands out from the rest. In particular, my property manager, Nasra Said, has gone above and beyond the expectations to assist in solving the numerous problems that arise on a day to day basis, and performing timely updates when needed.If anyone is looking for a new estate agent / property manager, I would definitely recommend Dexters!
Brandon · 5 December 2023
Agent replied · 23 October 2024
Dear Brandon, Thank you for taking the time to leave a wonderful 5* review. Nasra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI wanted to express my satisfaction…
I wanted to express my satisfaction with the service provided by Marco Correa. He recently came to my home to repair xxxx and I must say, his professionalism was truly commendable. Not only did he complete the task to a high standard, but he also exhibited exceptional kindness and politeness throughout the service.Thank you once again for sending Marco to assist me.
Ana · 21 March 2024
Agent replied · 23 October 2024
Dear Ana, Thank you for taking the time to leave a lovely review regarding Marco. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotBaily is an asset to Detxers
Baily is an asset to Detxers, she has always been 10/10 with the management of the flat we rented through them.
Dennis · 13 October 2023
Agent replied · 23 October 2024
Dear Dennis, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJenade was wonderfuf!
Jenade was wonderful! We really wanted a place and she gave us great guidance. She is always available and provides great explanations at all times.
Yoni · 29 June 2023
Agent replied · 23 October 2024
Dear Yoni, Thank you for taking the time to leave a wonderful 5 star Google review. Jenade will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGrace Sloane was excellent
Grace Sloane was excellent. She negotiated well on my behalf and gave me good advice on how to progress. I'm very happy with the service
28parkside · 28 June 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave a lovely review regarding Grace. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros from Dexters is the best
Petros from Dexters is the best. He's very helpful with anything I come to him. Always on the phone and ready to help. Never had bad experience with him. He's very nice and is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.
Barbara · 13 May 2024
Agent replied · 23 October 2024
Dear Barbara, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
★★★★★ 1/5
TrustpilotReally really bad agency
Really really bad agency, worst service ever encountered, especially the hyde park branch.it is always hard to contact them to get things fixed, or get any in-time reply. When we wanted to renew our contract they always pushed back either later or to someone else and then in the end we couldn't make it;Worst part is that they even ignored our deposit refund request (which should be naturally reasonably refunded), even though we check-out several days in advance + hired professional cleaning service they recommended. Again they pushed back to someone else or to the landlord, or to sometime later, anyway after one month we still haven't got our deposit refund back and there's no one taking care of this, they only care about their next tenant, once the deal is made they are just like "vanished", no service at all, completely mess, wouldn't recommend at all !
Ashley · 3 November 2022
Agent replied · 23 October 2024
Dear Ashley, It is disappointing to read that you have not received a five star service from our Hyde Park office. Thank you for bringing this to our attention and I have asked the Director of the office to make contact with you regarding this issue. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotRenewal of tenancy.
Donalina Gargrupe has been dealing with the renewal of my tenancy. She has been professional, efficient and friendly and the process has been stress free which is always important!
Sharon · 15 February 2023
Agent replied · 23 October 2024
Dear Sharon, Thank you for leaving a Google review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina is great to work with :)
Despite some issues in other departments, Donalina has been fab at her job and is very attentive, polite and helpful. She is doing a great job and always delivers.
Sara · 15 February 2023
Agent replied · 23 October 2024
Dear Sara, Thank you for your kind comments regarding Donalina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotImmediate Action Required for Final Pay
We urgently need Q2 HR Solutions (QQI) and Dexters to address the issue of not providing our final pay, which is a clear violation of Philippine labor laws. Furthermore, they are not recognizing our service from the start.Please expedite the release of our final pay immediately, as we need it to meet our essential needs.
Jess · 22 July 2024
Agent replied · 23 October 2024
Dear Jess,We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at info@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detail. Kind regards, Customer Relations Team
★★★★★ 1/5
TrustpilotSharks
We have been renting properties managed by CJ Delamere who then turned into Dexters for nearly 8 years. We were never late with our rent and rarely made any demands on the landlords. However, the last time we moved out - they are trying to extract from us over £500 for cleaning a small unfurnished 3 bedroom house and £200+ for tidying the garden. A total of £700 for a small house with just some cleaning? It is now 2 months later - and they still have not repaid our deposit which was nearly £2K. All the house needed was a deep clean for the new tenants. So, make sure you protect your deposit - if not you will enter into a prolonged dispute and make sure to take photographs at the outset of all the damage to the property when you move in.
RK · 25 October 2022
Agent replied · 23 October 2024
Dear RK, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSarah G has been nothing short of amazing! We’ve been looking for months and I am extremely picky when it comes to what I want but Sarah worked extensively to find my dream home and I’m so grateful! Especially with this being my first home. She’s been supporting us throughout the entire process and is very responsive to any questions we may have about our application. I would recommend her to anyone looking for a new home in the area and I’d definitely work with her again for my future property needs
Hanniie · 23 October 2022
Agent replied · 22 October 2024
Dear Hanniie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThey have been profesional and helpful all through out the process of letting a house. I spoke on the phone with Sarah, and not only was she helpful, but she always called after a couple days to check in with my search and responded to my emails almost immediately. It’s great to feel like you can trust the agents on the other side of the phone to look out for your best interests and help with everything they can, so I personally would totally recommend!
Flora · 23 October 2022
Agent replied · 22 October 2024
Dear Flora, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI have found Sarah Grisedale to be exactly what I was looking for in an agent. She worked out very quickly exactly how to manage my needs and is an excellent communicator. She is very efficient, fair and always has a can-do attitude. Her approach is consistently professional, friendly and reassuring and she worked hard to achieve the result that I wanted. She is a great representative of the brand and really felt that I was in right hands despite these uncertain times.
Ros · 23 October 2022
Agent replied · 22 October 2024
Dear Ros, Thank you so much for leaving such a great 5 star review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI was referred to Dexters Shoreditch having already another property managed by Dexters near King's Cross. Jordan's hands on approach was absolutely amazing, lining up the viewings very methodically and in a concentrated manner, minimising disruption for my current tenants. When an initial offer fell through, he was quick to bring in the next one and another one. He made sure that the rent we were hoping for was well met and brought in quality tenants in no time. Definitely took any effort out of my hands and to my full satisfaction.
Akane · 23 October 2022
Agent replied · 22 October 2024
Dear Akane, It’s great to hear that you have had a brilliant experience with our Shoreditch office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDexters were a great help when I was looking for my first property. Mr Butt was a credit to the company. After speaking to him a couple of times, he knew exactly what I was looking for. Would recommend if looking to buy in the Shoreditch area
Matt · 24 November 2019
Agent replied · 22 November 2024
Dear Matt, I am writing to say thank you for your kind comments about the service you received from our Shoreditch Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotWe had an inspection by Andrzej…
We had an inspection by Andrzej Szczepaniak. He was very professional, but also easygoing when needed. Always nice to engage with smart people!
Marcello · 15 June 2026
★★★★★ 5/5
TrustpilotHassle free rental
Our letting agent Eunice was great, made everything hassle free for our rental near Broadway market. I'd highly recommend her and Dexter's.
Harry · 2 September 2023
Agent replied · 23 October 2024
Dear Harry, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHaving had poor experiences with other…
Having had poor experiences with other agents, I genuinely thought Dexters would be the same. Couldn’t have been further from the truth. I’ve used them as property managers for our portfolio for 3 months now and particular credit to Myra Mettam - she has been very attentive to both us and our tenants with no complaints or issues from either side. Long may it continue 👍🏼
DJP · 5 December 2023
Agent replied · 23 October 2024
Dear DJP, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience and no complaints
During my time with Dexters I've received great service from them throughout my tenancy, through both issues and enquiries they have been incredibly helpful and had good communication throughout. I'd like to specifically point out Petros Giorganios who has been of great help over the past few months in sorting out a couple of issues and keeping us up to date throughout
Phil · 1 March 2024
Agent replied · 23 October 2024
Dear Phil, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 3/5
TrustpilotI’m Luke warm about my experience with…
I’m Luke warm about my experience with Dexters. I was not impressed with the way they overvalued my property to entice me in. I had to keep on them to get through a cash sale that really should have been much more straight forward although the buyers solicitor was a nightmare. I didn’t really feel they represented my interests fully but they did get a sale in the end. Though it was well below asking price. At the end of the day I felt like just another seller on their conveyor belt
Veronica · 10 October 2022
Agent replied · 23 October 2024
Dear Veronica, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
I've used Dexters for a few years now and always been very happy with the service. Huseyin T is great to work with - friendly, proactive and efficient at sorting issues when they arise.
GB · 20 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.