Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNo respect for tenants !
We have been in this flat for 17 years .Originally it was managed by a private estate agent that was taken over by Dexters a few years ago .At first they were ok but lately we had an emergency with a broken toilet : staff are not interested,been told to wait till I get a phone call ,result since yesterday the toilet has not been fixed .No apology ,nothing!They charge extortionate prices ,then vanish if/when then is an issue .Today is Saturday ,I work from home,I fear that nothing is going to be done until Monday.The minimum I have to give is 1 star but for this type of behaviour they deserve -5.As well staff behaving like this should not be part of their team and I strongly believe that management should act !
Chris · 27 November 2021
Agent replied · 23 October 2024
Dear Chris. We are disappointed to read your review. I understand that you have been in touch with a member of our property management team to resolve this matter. If there are any further issues, please do not hesitate to contact us. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotKirlon has been so helpful during our…
Kirlon has been so helpful during our tenancy, very communicative and quick to resolve queries/issues!
Customer · 18 June 2026
★★★★★ 5/5
GoogleSince beginning our flat search in Shoreditch & Hackney, Louisa has been incredibly helpful. She listens to our needs and actively supports us in finding the perfect place. Her friendly nature and great communication make the process enjoyable. Thank you!
Katie · 18 November 2024
Agent replied · 9 December 2024
Dear Katie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
Trustpilot11/10
Can't recommend highly enough, sensitive, flexible and responsive to your needs.
Special mention goes out to Nia in the lettings team at Dexters Lee, and Andrzej, Tyron & Sacha in the property management team. Persistent, tenacious, and always polite (and in all the right ways).
Ben · 7 October 2026
★★★★★ 5/5
GoogleI've had a great experience with Dexters. Jordan helped me secure a flat I really liked under a week. Everything was great from the visit, to the follow up and set up of the lease (even during the pandemic). Very knowledgeable and always available, he was very quick to answer any of my questions either via email or phone. Big thanks to the broader Dexters Shoreditch team too as they were very helpful in connecting me whenever Jordan was out on visits. 5stars.PositiveResponsiveness, Professionalism
Loic · 23 October 2021
Agent replied · 22 October 2024
Dear Loic, Thank you for taking the time in providing such lovely comments about Jordan in our Shoreditch office. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI’m looking to buy a flat and working with Louiss has been a great experience. She is patient, knowledgeable, and truly understands what I’m looking for. Her dedication and professionalism make the process of finding the right flat much easier. Highly recommend her services!
A · 10 September 2024
Agent replied · 9 December 2024
Dear Jekaterina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotWe recently moved into our apartment
We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.
Odessa · 10 May 2024
Agent replied · 23 October 2024
Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent communications
Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.
Tita · 18 November 2023
Agent replied · 23 October 2024
Dear Tita, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat services and very professional
We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!
Daphne · 22 September 2021
Agent replied · 23 October 2024
Dear Daphne, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience working with Naiomi Auguste
I have great experience working with Naiomi Auguste as my property manager. She is always quick to respond, efficient in dealing with any issues and makes sure things get done. Communication is clear and professional, and it’s reassuring to know that any concerns are handled promptly. I would highly recommend her to anyone looking for a reliable and proactive property manager.
BCS · 24 June 2026
★★★★★ 5/5
GoogleI felt like Dexters put in a real effort and went the extra mile to get my flat sold. The process ran for nearly a year due to a few hiccups but at each step Dexters made good recommendations and never seemed to lose energy throughout. They supported and drove the process forward through in a friendly but efficient way. No complaints. Highly recommend Sarah, Elli, Andrew, Guy, Will. Thanks!
Deborah · 24 December 2022
Agent replied · 23 December 2024
Dear Deborah, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotA very responsive team and more…
A very responsive team and more importantly understands the issues you’re trying to solve and works on your behalf to get them fixed. Thankful to have Stephanie Thame managing things for me and will always see things through to ensure any issue is fully resolved.
Noah · 8 October 2026
★★★★★ 5/5
TrustpilotExcellent and professional
This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .
Mr · 19 December 2021
Agent replied · 23 October 2024
Dear Mr Lancaster, thank you for taking the time to leave a 5* review for the team in our Islington office. I will ensure your lovely comments are passed onto the team. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommended and great service! (:
We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.
NBC · 23 August 2024
Agent replied · 23 October 2024
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleYasmin from Dexters Shoreditch helped me with finding a place to rent. I must say this is one of the best experiences I’ve had compared to other agents. She was prompt and accurate in answering all my questions. Also went out of her way by showing more places and offering suggestions for viewings! Highly recommend!
Shardul · 26 January 2024
Agent replied · 22 October 2024
Dear Shardul, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJeyda Hassan at Dexters office was so incredibly kind and helpful. She made flat viewings and email correspondence easy and efficient! Definitely recommend to anyone looking for a great realtor.
Dalya · 11 June 2026
Agent replied · 11 October 2026
Dear Dalya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 1/5
TrustpilotDexters - tenants beware
A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..
Liz · 27 November 2023
Agent replied · 23 October 2024
Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from property managers
Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.
Davide · 24 November 2023
Agent replied · 23 October 2024
Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst estate agency
Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.
Sunil · 13 December 2021
Agent replied · 23 October 2024
Dear Sunil, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotPetros was outstanding in customer…
Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.
Mr · 3 May 2024
Agent replied · 23 October 2024
Dear Seniya, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAnna, Stacie and Nitesh have been brilliant
Anna Harrison and Stacie White have been exceptional at handling fixes and questions to our rental as soon as we moved in. Their support for us has been nothing short of extraordinary.
Sanga · 20 May 2026
Agent replied · 28 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleHaving faffed around with several estate agents, Max from Dexters Shoreditch was by far the best agent I've dealt with. He communicated super clearly, was very responsive, and was friendly, top experience, I would definitely recommend him!
Daniel · 18 November 2024
Agent replied · 9 December 2024
Dear Daniel, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
TrustpilotThe best letting experience
Joe and his team at Dexters, Hackney arranged for our apartment to be marketed and let this month. It was an unexpectedly relaxed experience because Joe and the team were onto every detail to make it as easy and effortless for us as possible. A skilled, knowledgeable and very professional approach. Thank you.
Ian · 9 February 2024
Agent replied · 23 October 2024
Dear Ian, Thank you for taking the time to leave a lovely review regarding Joe and the team in Hackney. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotSuzi Littler was very polite on the…
Suzi Littler was very polite on the phone, she was well informed about the situation in question and was clear about the way forward.
Laura · 16 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
