Dexters Shoreditch reviews in Hackney

★★★★★ 5/5

Trustpilot

I got full asking price Bloomsbury Branch

I contacted Lok Bloomsbury Branch when I was ready to sell and Michael took over when Lok was overseas .Dexters efficiently arranged for a number of viewings of my flat when it was placed on the market. When those did not produce any offers, they gave me helpful advice about the level to reduce the selling price to which I then got the full asking price ,very happy (Thankyou Michael !)Highly professional and highly recommended .

Layla · 31 July 2023

★★★★★ 5/5

Google

Worked with Tom and Magnus to buy a house and both were amazing to work with. They made viewings very easy , were very quick with replies, and even more importantly helped to facilitate comms between the solicitors to speed things up.

Vincent · 17 February 2026

★★★★★ 5/5

Google

Charlie McGurren has been helping us with our purchase, he went above and beyond to accommodate our schedule in order to see our chosen flat multiple times, kept us informed during the offer stage and was responsive when we needed to ask him questions or clarifications. Being new to the experience, Charlie was able to make us feel at ease with the process. Thank you

Laura · 26 March 2024

★★★★★ 2/5

Trustpilot

Bad coordination and service

We dealt with the tooting branch to rent a place in the area. Agents were friendly welcoming and eager to find us a place. which sounds great but the snag is after you get the property. The agent showed us the place and was very quick with communication and doing checks and the property was robustly secured for us. Firstly, Dexters claim they have the best high finish properties. the property we got we discovered after living for few months was an old place with old carpets, with rats and mice, with loose window frames, so poor heating, and of course mold was appearing in the kitchen and bathroom. the contract stated the place should be deep cleaned , this never happened, the amount of dirt , hair on carpets and grease in the kitchen we cleaned cannot be described. the agents felt very annoyed when we were contacting them for issues in the first few weeks, and one of the responses was this is the property you saw and signed for so we can't help you. Although we saw the property at a time it was still occupied and supposedly will be deep cleaned.Moreover, the coordination !. when we contact the agency they say contact the landlord. when we contact the latter they say to contact the agency. no one knew or wanted to know what their role was.The contract stated a lot of stuff that Dexters did not comply to and we did not realize it immediately as we were new to the country and naive enough to trust we are dealing with a reputable agency. first as mentioned before the cleanliness of the place, second -we were never checked in by any agent or landlord, they asked us to pick up the keys from agent.- we never received any document with the inventory count which many agencies and private landlords provide and is nice to have. - we never received a proof for the deposit being held in a secure scheme as mentioned in the contract.When the tenancy ended, we were checked out by the landlord. and went waiting to be contacted for the deposit never heard anything after 20 days we contact the Landlord they say Dexters are dealing with the deposit. When we contact dexters they say that we need to reach an agreement with the Landlord and then they email them to realease the deposit. I asked if the landlord is aware of that they reply saying Oh they should maybe drop them an email. I would have expected a good agency to to this instead of asking me to !After we informed the landlord of the process which dexters should have explained to them. the landlord took time to feedback so we only heard back after sending an email highlighting their non compliance to deposit rules. The landlord replied and said they asked for deposit release, Dexters sent a notification after 5 days saying deposit will be released within 10 days. and we go the deposit after 3 weeks ! That was a long story. But our experience with Dexters was awful. maybe it is a coincidence. But for me they are the last agency to deal with on my list. After dealing with private landlords and now with an another agency I realized how bad our experience with them was.Take home message, read the contract well and be vigilant to ask about every point especially with DExters.

Zeekay · 3 March 2023

★★★★★ 5/5

Trustpilot

Looking after both landlords and tenants

Dexters has been my agency for a couple of years now and I have been immensely comforted knowing that the property is being well-managed. They bring any issues in the flat to my attention right away, and work with me on best and most cost-effective solutions. Thank you also for ensuring fair invoicing from contractors (Shout out to Mohammed Amin for sorting out one such issue very recently for me!)

Lesley · 28 November 2023

★★★★★ 5/5

Trustpilot

I’ve recently re-let my property and…

I’ve recently re-let my property and have continued to use the letting and management services of Dexters. The service over the last 4 years has been exceptional with a hugely professional service received from all teams. Good communication during the viewings process and the ongoing management of the property. Great technology too making the process very simple as an overseas landlord.Thank you James and the rest of the Dexters team!

James · 26 November 2023

★★★★★ 1/5

Trustpilot

Would give a 0 if I could

Would give a 0 if I could. We went under offer on a property with Dexters (specifically dealing with Hannah Thelwell). There were tenants in the property and they informed us they were moving out in 3 months time. We started they buying process, paying for solicitor fees, surveys etc. amounting to nearly £1000. We then found out months after going under offer that that the tenants lease was actually a year long and they understandably did not want to move out which resulted in the sale falling through and us as first time buyers loosing out on nearly £1,000. Dexters did not care in the slightest and lied to us throughout the whole process, the tenants rented the property via Dexters so they knew fine well the lease length. Would actively avoid using them again and would not recommend Dexters to anyone.

Leanne · 17 February 2023

★★★★★ 1/5

Trustpilot

The whole team is unprofessional

Jodie is absolutely unprofessional, not helpful at all and only cares about getting the deposit money but whenever there are complaints they aren’t replied to and re-directed to anyone that can deal with it. In our flat we have been dealing with a mold and we had to fix it ourselves and we have been waiting about 5 months if not more for the repairs to be done after our previous tenants and yet nothing has been done. The lady called Lydia has emailed us about an “inspection” that she didnt get into details of and told you that a colleague will come to our property on the day and time that none of us are available and are not replying to our emails asking to reschedule on a day that is suitable for everyone as we feel uncomfortable with a stranger entering our property when no one is home. Abhorrent.

Natalia · 14 February 2023

★★★★★ 5/5

Trustpilot

Alistair Maclean was very helpful!

I recently worked with Alistair Maclean of Dexters in a complex leasehold sale (the client's previous solicitors had failed to registered documents from 2001). Locating and obtaining the unregistered documents, getting consent from the freeholder's new lender, and registering those documents with HM Land Registry took several months. During this time the buyer had three changes of solicitor due to staff leaving. Alistair did an excellent job of managing all parties' emotions and moving matters forward to enable us to successfully complete the transaction.

AH · 10 February 2023

★★★★★ 5/5

Trustpilot

Julian Daley is great

Julian Daley is great.Julian is our property manager, he help us arranged to fix stuff on time.Eg, there was sth wrong with the fridge.m, he arranged the vendor to come and investigate and fix it, within a short period of time.When I there were issues, he could guide us promptly or redirect us to the relevant parties.Overall, he is very helpful and provided prompt feedback. Thanks for your help

Uy · 2 December 2023

★★★★★ 1/5

Trustpilot

A horrible experience

A horrible experience. Dexters arranged a viewing for us at the property when the previous tenant’s furniture was still in the flat. There was serious damp damage on the wall linings behind that furniture. They did not disclose this even though they were aware of a serious leak in the building and then failed to acknowledge their gross marketing practice. We made an offer. On the first day of our tenancy we discovered the damp on the walls, faulty electrics, faulty heating units and mold on the window blinds. Beware of trusting them

Nikoletta · 12 January 2023

★★★★★ 5/5

Trustpilot

It started when a friend's flat was…

It started when a friend's flat was passed to Dexters. I was dealing with this matter and met Christian Pengally the Lettings manager. He was cheerful and helpful throughout and even managed to get the owners deposit back despite the difficulties due to the tenant passed away. Will not hesitate to recommend him and Dexters.

ET · 9 October 2026

★★★★★ 5/5

Trustpilot

Monika to the Rescue!

Our experience with Dexters has been exceptional. We've been with them for eight months, and they have consistently been responsive and helpful. From the beginning, Monika has been incredibly supportive, efficiently managing communication between us and the landlord and promptly addressing any issues. Her dedication and professionalism have made our experience with Dexters genuinely outstanding.

Jesse · 20 August 2024

★★★★★ 5/5

Trustpilot

Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 4/5

Trustpilot

Emma Wheeler has been my account…

Emma Wheeler has been my account manager for all admin / accounts related issues for nearly 2 years. Very efficient and thorough. Cannot fault.

Customer · 15 June 2026

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 5/5

Google

We gave our property to 3 agencies to let out. Katherine Williams was the only person who immediately made a video tour of the property. With this she worked over the weekend and was able to let it out within 24 hours. Well done Katherine and thank you for working so quickly.

Brijdeep · 22 September 2024

★★★★★ 5/5

Google

I had a fantastic experience with Fraser. He is professional, friendly, and always available to answer our questions regarding the move. The whole process was as smooth and stress-free as possible, thanks to his incredible communication and support. I highly recommend Fraser to anyone looking for a reliable and helpful estate agent!

Victoria · 22 September 2024

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 3/5

Trustpilot

Lots of issues when moving in, helpful getting these sorted

I recently moved into a property let by and managed by Dexters. One of the reasons I chose Dexters was because I thought I would be less likely to have issues with it being a larger company. However when I moved in there were a wide range of issues including mould, furniture that was supposed to be removed, broken appliances and blocked drains. Basic checks before I moved in would have identified these issues.

Alexander · 25 May 2026

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026