Trusted Agent profile · Hackney
★★★★★
2,017 reviews across 2 platforms
331 Mare Street, London, E8 1HY, Hackney, E8 1HY
Dexters's office in Hackney, at 331 Mare Street, is rated 4.4 out of 5 across 2,017 reviews on two platforms, including 297 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Graziana!
First time we’re with Dexters and all the credits go to Graziana who’s so knowledgable and experienced, professional and yet friendly. She’s helped us with some valuable maintenance advice that saved us money and time!
Dear Stefania, Thank you for taking the time to leave a wonderful 5* Google review. Graziana will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat communication
Our landlord was not willing to release the deposit and Bailey helped us by handling all the communication with him and managed to get our full deposit back and was very responsive to all our questions.
Dear Quentin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat support from Graziana
We had great support during our tenancy from Graziana Doronzo. She has been always very helpful and always went the extra mile to help and get the stuff sorted for us. Thank you, Graziana!
Dear Lucia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHad to call them 10 times and still was…
Had to call them 10 times and still was unable to get information on the contract extension. They hang up the phone with all sorts of excuses. They were absolutely unprofessional when I moved in, asking for rent payment 1 year in advance. Worst agency I ever had to deal with. Never again.
Dear Mike, I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotWater Pressure resolved
Olivier really took it upon himself to take ownership of the situation with our ongoing water pressure issue and owned it, ensuring it was carried through to completion!
Dear Paul, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotElle and Elli @ Dexters were amazing to…
Elle and Elli @ Dexters were amazing to work with!Dexters were slightly more expensive than other agents we spoke to, but well worth it. They kept us in the loop throughout the process, and helped close everything off as quickly as possible. Would want to go with them again next time
Dear Emma, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGood end-to-end experience
Really good experience with Dexters as the lettings agent (and us the tenants). When we've had small issues and requests, Donalina's always been helpful, checks in on progress and ensures we see a positive outcome. Overall, I'd recommend Dexters to any tenants looking to move.
Dear Sandy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotFriendly and polite service
Friendly and polite service from our building manager and their colleagues. The contractors that get sent out can be hit or miss but the Dexter team is great.
Dear Alfie, Thank you for leaving a wonderful review. Kind regards, Asma, Customer Relations Team
5/5
GoogleJoe and Rachelle have been fantastic at letting our flat. The process was well explained, professional and they team are very quick to respond. We are happy with the service and would recommend to others.
Dear Daven, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThis was the worst experience I have…
This was the worst experience I have ever had. No help for the renter. I thought maybe their only focus was for the property client but I have heard from their experience it has been just as bad.I would never use them again. Appalling.
Dear Victoria, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI am very tired of seeing outdated ads…
I am very tired of seeing outdated ads on Dexters website. I am looking for a place to rent at the moment, called one of the offices. They said the flat is gone in December! Come on guys we’re in March. They weren’t willing give recommendations for the other flats. Quite disappointed!
Dear Sophie, We are sorry to hear that your experience with us didn’t go as planned. I am unable to find you in our database. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotYasmin
Yasmin, was very friendly from the first day she met me personally at the agency, she is accompanying me and helping me to find a new home to live! very attentive and always answering my questions quickly. grade 10!
Dear Morgana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPam Simmons at Dexters
I deal with Pam Simmons and , since she has been on my case, the service from Dexters has been first class. Always responsive, helpful & friendly. No queries left unanswered . Highly recommended
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat support
We had a heating system issue at our flat and Jada Palmer provided such a supportive and helpful service. She organised the plumber's visit, the problem is set out now, thanks to her efforts.
Dear Hasmik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks for continues support.
Jimmy over the last 5 years have provided great customer service,He is very helpful in answering all the questions as well as helping in finding good tenant and follow up the matters until it is settled.Keep up the good work and hope to get continues support and service from you in future.
Dear Nareshkumat, Thank you for your kind comments regarding Jimmy and your 5* review. We really appreciate you taking the time to leave a review and we are thrilled you have had such a pleasant experience over the last 5 years. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExemplary management
I wish to commend Ledi Peka who managed a flat I was renting out. Simply put, she was always responsive, prompt, efficient and friendly.
Dear Adam, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters have been renting my property for a year.
Dexters found excellent tenants. One of the reasons I chose Dexters was because of their maintenance team. I have not been disappointed. They have been very responsive - even for emergencies at weekends!
Dear To ny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSmooth process
Smooth processWe had Jessica C. who was dealing with our search for a flat she helped us a lot as well as continuously updated us throughout the whole process. A lovely lady also showed us the flat during viewing she was very patient with us and really went into detail.
Thank you for your review, and mentioning your experience with Jessica. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDeposit Refund-Bailey was helpful and efficient
Bailey helped us process the refund of our deposit. She was very prompt and coordinated necessary bits with the landlord very effectively and politely.
Dear Suditi, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI’m a client of dexters and they are…
I’m a client of dexters and they are brilliant at what they do highly recommend them especially khadija and her team she is always on point and always happy to help any issues
Dear Shah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlways helpful
The Dexters North Property Management Team have been so helpful with every maintenance issue I have had. Petros especially is always kind and ensures any problems are addressed promptly. Very happy with the service.
Dear Hanisha, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you very much to our agent Zendeca Sinclair🥰
We rented the house through Dexters agency Battersea. I want to thank very much to our agent who took care of us. Her name is ZENDECA SINCLAIR. She was always very kind, courteous and very helpful. We thank her very much for his service. I wish you all the best.Thank you 🥰🥰
Dear Claudia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleEunice & Joe really helped us, went over and above and made the process really simple and efficient. Would recommend Dexters for sure. Thank you.
Dear Raoul, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe had the pleasure of working with Joe Read recently who helped my girlfriend and I snatch up our dream flat quickly and with as little stress as possible. He was very informative and ensured the full process ran smoothly and efficiently. We look forward to dealing with Joe and Dexters over the period of our tenancy.PositiveResponsiveness, Quality
Dear Tom, We are delighted that you took the time to leave such a fantastic review which the Hackney team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Hackney won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
