Trusted Agent profile · Hackney
★★★★★
2,016 reviews across 2 platforms
331 Mare Street, London, E8 1HY, Hackney, E8 1HY
Dexters's office in Hackney, at 331 Mare Street, is rated 4.4 out of 5 across 2,016 reviews on two platforms, including 297 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotA first-class service
Throughout the time Dexters have managed our property, we have been very impressed. Particularly with Steven Hewitt and his team who are contactable, responsive and efficient. A first-class service is provided. Well done and keep it up!
Dear David, Thank you for taking the time to leave a wonderful 5* Google review. Steven will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUNPROFESSIONAL PEOPLE
We like to mention how disappointed was the experience with Dexter, this is the first time in years of tenancy that we have experienced such a lack of professionalism and transparency from an estate agency.On Friday 9th we expressed our interest in a flat, we waited 3 days to have confirmation that the offer was accepted from the landlord, THREE, we finally received a confirmation from the estate agent after three days saying that the offer was accepted so we paid the holding deposit in order to BLOCK THE FLAT, paying the holding deposit means:"Once you have paid the holding deposit, the tenancy is assumed to be agreed subject to referencing. The landlord should not proceed with other tenants, and must not accept any other holding deposits or offers"We then received a call few hours later the holding deposit was taken where the agent said over the phone: the landlord received another offer from another agency, WOULD YOU LIKE TO OFFER MORE?In my opinion the offer from the other agency should have not going through at all, second of all, if the landlord has accepted another offer, why did they even propose me to offer more? which game do they play?No serious at all, very disappoint.I strongly reccomend to avoid this agency.
Dear Miri, Thank you for providing more information so that we could locate you on our database. I am sorry to read your 1* review comments. I have passed them to our Office Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotCaroline France was fantastic from…
Caroline France was fantastic from start to finish. There is no one who knows this development as well as she does and she steered us through all the arrangements with her normal professionalism, efficiency and care. We cannot thank her enough.
Dear H, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI didn’t want to mention the exact…
I didn’t want to mention this situation again, but we are having trouble understanding what he is doing. He’s in a senior position at Dexters. There’s no valid reason to withhold our deposit due to trivial reasons. We are confident in retrieving our deposit through TDS, so we’ve asked Dexters Management to handle it. However, he hasn’t completed the application, citing technical issues with TDS. We contacted TDS and kept a record; they informed us that Dexters hasn’t finished the entire application form and then has been deleted it. We’ve faced numerous issues and delays since November 8th and still haven’t received any updates unless we reach out to him. Could you please ask the Dexters Management team at Queens Gardens to finish the application as soon as possible and provide us with a case number? I want to share the case on my public website, but it hasn’t been updated yet, and I’m getting really frustrated with this unprofessional and poor management. Please provide us with just the number of the case that he can hand over, and we can move on from this horrible nightmare situation. Don’t ask me to email the Dexters customer service team because it hasn’t helped anything, and I want the Dexters customer team to contact him and let him get back to us with just the case number so he can be free. I don’t understand why this is being so silly and unfair to our weak position now. He shouldn’t be able to handle it this way. Again, it’s super clear. We need to get back our deposit, and we have confidence in TDS. So please finish the application process and don’t say it’s getting finished within a timeline. It’s the most unfair situation I’ve ever encountered in my life! Please, Dexters. Cheers
Dear Hyo joo Lee, I am sorry to read your 1* review comments. I understand that you are already in touch with the Director of Property Management and I have passed your review to them as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotSupportive
Toby was really helpful with supporting us through the early part of our purchase of our property. He was incredibly informative, kept us up to date with any changes/information and was always available when we needed help. Alistair supported us towards the end of the process. Alistair has been brilliant!! He has responded to every query quickly, ensured everyone knows exactly what is happening and has been really supportive when there was a slight delay towards the end - he has made the process a lot less stressful!
5/5
GoogleMo was excellent to deal with. Punctual and proactive, Mo quickly understood our requirements and collated properties for viewings that ticked our boxes. Was able to find our home with their help and guidance. Thank you Mo!
Dear Eric, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
GoogleJoe has been very friendly and has great knowledge of the rental sector in our area. He is approachable and very positive, efficient and effective. We could thoroughly recommend Joe for all rental needs.
Dear Charles, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRecently left a dexters managed…
Recently left a dexters managed property in Peckham. Dealt closely with Natalie from the Peckham branch - Natalie was really easy to work with and managed to sort our issues out promptly and kept us informed throughout.
Dear Josh, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra is excellent and very personable
Myra is excellent and very personable. I need confidence that my property is looked after and any issues dealt with swiftly so no issues to report to date so I recommend Myra and her team.
Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotThe sales side of Dexters is 5 star plus, in my point of view.
As a Landlord whose property Dexters has managed for many years, I am on the whole satisfied. The sales side of Dexters is 5 star plus, in my point of view. Zahra, who I deal with, is early on the case at the end of each tenancy and works flat out to find the best tenant for me. She gives very good advice but also listens to my requirements as a client. What lets Dexters down a little, for me, is its property management team. They operate a sort of pool system, which gives me the feeling that no one is taking personal responsibility. Often when I call the office I find I directed to someone new who I have not spoken to before. Quite often important pieces of information have been left off my file by the previous colleague. In addition, some of the staff seem inexperienced in the maintenance issues which they are handling. It would be good if I was kept updated on who my personal contact was at any point in time.
Dear R Ward, Thank you for your feedback. Reviews are really important to us and your feedback helps us ensure we are delivering the best service in the future. Kind regards, Asma, Customer Relations Team
5/5
GoogleSelling my home during lockdown was a daunting prospect, but Jodie and her team at Dexters in Hackney really held my hand through the entire process. They made the viewing process smooth and safe, found me the perfect buyer and kept me well informed right up until the deal was done. I couldn’t have asked for a better estate agency service.PositiveQuality
Dear Darryl, Thanks for the great five star review. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotLily was my contact from Dexters while…
Lily was my contact from Dexters while I was a tenant in one of their flats - she was always available to answer my calls - and very easy to get on with. Thank you.
Dear Dan, Thank you for taking the time to leave a wonderful 5* Google review. Lily will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotConnor Rowan at Dexters Property…
Connor Rowan at Dexters Property Management is a reliable and professional property manager who is always responsive to our needs and goes above and beyond to ensure that we are happy and comfortable in our rental property.
Dear Kalman, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters, do not lose this gem
Rented for almost 1.5 years, had to move due to change in jobs: we have had an excellent experience from start to finish with Dexters.
5/5
TrustpilotMyra Mettam is and was my first contact…
Myra Mettam is and was my first contact with Dexters her professional approach and her problem solving is second to none. I can highly recommend this person to manage your properties they are in safe hands
Dear Jane, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoseph was an absolute pleasure to work…
Joseph was an absolute pleasure to work with very knowledgeable and professional. He understood what I was looking for and got it done. Great Job!!!
Dear Savvas, Thank you for taking the time to leave a lovely review regarding Joseph. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI’ve had a fantastic experience with…
I’ve had a fantastic experience with Dexters due to Jada Palmer, my agent. She’s gone above and beyond to be both responsive and to fix any issues I’ve faced in my new flat since I’ve recently moved in January. I’m so, so grateful to have such a good agent, especially since I’ve had a terrible experience in the past with my previous letting agency. I would definitely recommend Dexters and especially ask for Jada!
Dear Asma, Thank you for taking the time to leave a wonderful 5* review. Jada will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotReally professional and timely…
Really professional and timely responses from them especially Danilo Shabudin. I have had a few requests over past few days that Dan professionally handled. Highly recommend
Dear Shehroz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat to work with you guys.Remi…
Great to work with you guys.Remi daniels helped me alot…
Dear Imran, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleJoe and the team have been efficient, helpful and got us a price that was 25% higher than what we were getting. I have found them easy to work with, and compared to other agents in the area that I have used before, happy to be with Dexters.
Dear Jon, We really appreciate you taking the time to leave such lovely comments about Joe. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Hackney team in the future. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotNasra Said leaving her post as my property manager
I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.
Dear Frosso, We really appreciate you taking the time to leave such lovely comments about Nasra, They will be so pleased to read your 4* review. Please do not hesitate to contact the team in the future. Kind regards, Asma
5/5
TrustpilotExcellent service
Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJacob Feiner was professional, knowledgeable and extremely helpful! I definitely recommend working with him
Dear Seif, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleDexters Hackney Agents have been incredibly helpful and efficient in assisting myself and my housemates find a new place to call home. Joe Read was our agent, and with his beaming positive attitude and sense of humour he made the experience a lot more enjoyable. Especially during the current crisis of Covid-19, I cannot recommend a better agent and agency.
Dear Amelia, Thank you for taking the time in providing such lovely comments about Joe in our Hackney office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Hackney won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
