Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDanielle Westlake - Lettings Negotiator Ashleigh Stone.
I have been using the letting services offered by Ashleigh Stone, to market, my former home, now a rental property in Leigh-on-Sea for over fifteen years now.
In recent weeks I have needed their services once again to seek and find new tenants. During this time I have dealt with Danielle Westlake, Lettings Negotiator of Ashleigh Stone.
Danielle has only been a pleasure to work and talk with. Always happy and cheery, hard working, professional, efficient, helpful, polite, & well mannered.
Always keeping me informed of proceedings as they progressed.
Nothing is ever a problem for her, be that during her normal working hours, and even when required outside of those hours.
I will continue to ask for her help, and her proficient service when I require her services to market, and find new tenant applications for my property.
When the time comes to sell the property in the coming years, I know already that Ashleigh Stone will be the team to talk to first.
We can highly recommend the Team at Ashleigh Stone for any property service you may require in Leigh-on-Sea.
First Class Service, 10 out 10, 5 Stars,
Highly Recommended.
Darren.
Darren · 6 August 2026
Agent replied · 13 August 2026
Hi Darren, thank you so much for your kind words. It is always a pleasure to help you. Take care
★★★★★ 5/5
GoogleWe can’t thank Danielle enough for everything she did to help us secure our new home. From the very beginning, she was kind, friendly, and incredibly supportive, making what could have been a stressful process feel so much easier. She was always quick to answer our questions, kept us updated every step of the way, and nothing ever felt like too much trouble.
Thank you, Danielle, for all of your hard work and dedication. We’re so grateful for everything you’ve done and would happily recommend you to anyone looking for an estate agent. Wishing you all the best! X
Charlie · 6 August 2026
Agent replied · 13 August 2026
Hi Charlie, thanks for leaving you review. It really does mean so much to all of us.
★★★★★ 5/5
GoogleI rented with Ashleigh Stone for around 2.5 years and had a genuinely very positive experience throughout my tenancy.
Sue was incredibly helpful, professional and kind, especially whenever any issues needed resolving or communication with the landlord was required. I always felt listened to and supported, which honestly made a huge difference.
Even during the deposit discussions at the end of my tenancy, Sue remained fair, patient and very helpful in helping both sides reach an agreement.
Due to personal circumstances I needed to relocate, otherwise I would have happily continued renting through Ashleigh Stone. This has honestly been the best experience I’ve had with a letting agency, and I would absolutely recommend them to future tenants.
Thank you again for everything and wishing the whole team all the best.
Tania · 6 June 2026
Agent replied · 15 July 2026
Hi Tani, thank you for your kind words they really do mean a lot. All the best for the future
★★★★★ 5/5
GoogleHad a brilliant experience buying my first home with Ashleigh Stone, I would highly recommend them! Jade was an absolute star. From the very first viewing, she was incredibly helpful and friendly, answering all my questions and adding a real personal touch. She made buying for the first time feel relaxed, exciting, and stress‑free. A huge thanks to Jade for making everything so easy and for being so approachable and helping me secure the flat of my dreams!
Abi · 6 May 2026
Agent replied · 21 May 2026
Hi Abi, Thank you so much for your kind words. We think Jade is great too.
★★★★★ 5/5
GoogleAshleigh Stone has managed a rental property we own in Leigh for the past 2 years. Service and communication are tip top. They take away the pain of dealing with tenants directly and look after any issues before they become real problems. The whole team are great but shout out to Danielle and Sue for always being responsive, helpful and professional. Highly recommend.
Simon · 6 August 2026
Agent replied · 15 July 2026
Hi Simon, Thank you for taking the time to leave a review and for your kind words
★★★★★ 5/5
GoogleThe team at Ashleigh Stone were absolutely incredible. Everyone was so friendly, helpful and always quick to respond whenever we had any questions. They made the whole process of finding and moving into our new home so easy. Would definitely recommend - and a huge thanks to Dave, Jade & Jon who were amazing!
Martha · 4 September 2026
Agent replied · 5 September 2026
Hi Martha,
Than you so much taking the time to leave your review. It was a pleasure to help you find your first home and we hope you will be very happy there. All the best Dave, Jade and Jon
★★★★★ 5/5
GoogleJon and Jade were our agents selling our mothers house. It was a difficult time for our family as our mother had gone into a care home and we were having to sell the family home.
We had a whatsapp group and they always came back to us quickly and also if we called the office they called us back. They were always on top of any correspondance with the solicitors too. They were friendly, helpful and supportive and I would absolutely recommend them.
Joanne · 6 February 2026
Agent replied · 3 March 2026
Hi Joanne, thank you so much for the kind words, it really does mean a lot to us. It was a pleasure to help. Wishing you and your family all the best.
★★★★★ 1/5
GoogleI had a very disappointing experience with Ashleigh Stone. Communication was extremely poor from start to finish. Responses were slow, unclear, or sometimes nonexistent, which made the whole process frustrating and stressful. When I did manage to get in touch finally with Danielle the information provided was unhelpful and did not address my concerns. Overall, the lack of communication and support made this a very negative experience, and I would not recommend them based on how unprofessional and unresponsive they were.
Based on your response to my review, I would like to clarify several inaccuracies.
The nine calls shown on your log were not calls made by your team. Every one of those calls was made by me, as I repeatedly reached out seeking assistance and clarification regarding the information required for my application.
When my application was rejected, I asked Danielle for the reason and was told that I did not have “grounds” to rent. When I asked what was required to have “grounds,” I was told that I needed status in the country. I am a British passport holder, and a copy of my passport was submitted with my application. This strongly suggests that my application was not properly reviewed before being sent to the landlord.
Please do not attempt to portray my dissatisfaction as unwarranted. From start to finish, the customer service and overall treatment I received were completely unacceptable.
Chad · 6 January 2026
Agent replied · 19 December 2025
Thank you for your feedback. We are sorry to hear that you were disappointed with the outcome of your application when applying for a rental property.
We would like to clarify that communication was maintained throughout the process. Our records show a total of nine phone calls during the application period alone, in addition to other correspondence, to ensure you were kept informed at each stage.
Ultimately, the decision not to proceed was made by the landlord, which is outside of our control. While we understand that this outcome can be frustrating, we do feel that this decision is the primary reason for your dissatisfaction rather than a lack of communication or service on our part.
We wish you the best in securing a suitable property and thank you for engaging with us.
★★★★★ 5/5
GoogleJade and Jon were so amazing during the whole process of buying my flat! Jade truly felt like a friend who I had no hesitation contacting with queries and made the viewing experience personal and comfortable. Jon was so patient with my endless questions and queries and dealt with them extremely quickly! When I went to pick up my keys the warmth I felt from the whole team was lovely! I really would recommend them!
Shannon · 6 January 2026
Agent replied · 20 December 2025
Hi Shannon, we think Jade and Jon are amazing too. Thank you so much for taking the time to leave the review. We hope you are happy in your new home.
★★★★★ 5/5
GoogleWe had an exceptional experience working with Ashleigh Stones Agency and, in particular, with our agent, Jon Russell. From the very beginning, Jon was incredibly supportive, providing us with timely updates and expert guidance throughout the entire process of purchasing 82 Manchester Drive. He kept us consistently informed, ensuring a smooth and stress-free transaction. Jon's dedication and proactive approach were invaluable, and we truly felt he was our 'lucky charm' in securing this wonderful property, the very first one we saw and fell in love with! We highly recommend Jon and the Ashleigh Stone for their professionalism and outstanding service.
Hemanth · 8 October 2025
Agent replied · 19 March 2025
Hi Hemanth, thank you so much for your kind words. We are very lucky to have Jon in our team. We hope you are very happy in your new home.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Ashleigh Stone Estate Agency, and I couldn't be more thrilled with the experience! From start to finish, Dave and his team demonstrated exceptional professionalism, expertise, and dedication.
Dave took the time to understand our needs and preferences, guiding myself and parents through every step of the process with patience and clarity. His knowledge of the local market was invaluable, and I felt confident in the decisions we made together. The entire team was friendly, responsive, and always willing to go the extra mile to ensure a smooth transaction.
Thanks to their hard work, we were able to move into our lovely new home faster than I ever expected. I truly appreciate the commitment and effort that Dave and his team put into making this experience enjoyable and stress-free.
If you're looking for a reliable and supportive estate agency, I highly recommend Ashleigh Stone. Thank you, Dave and team, for everything you’ve done!
Leon · 8 October 2025
Agent replied · 19 March 2025
H Leon, it was a pleasure to help you all more on to your new home and thank you for choosing us to get you moved.
★★★★★ 5/5
GoogleWe chose to list our house with Ashleigh Stone as they sold us the property originally and we were really impressed so had no doubt about using them again. It was the best decision we made. Both Dave and Jon were great from the start. Dave gave us great advice and we trusted them throughout. We sold the property quickly for the price we wanted and were kept updated throughout the journey. Moving house is always stressful but Ashleigh Stone took so much of that stress away from us and we couldn't recommend them highly enough to anyone looking to move.
Kathryn · 6 October 2025
Agent replied · 2 April 2025
Hi Kathryn thank you so much for the review it was a pleasure to help you move.
★★★★★ 5/5
GoogleDave and the team, especially Jon, have just secured the sale of our property in Leigh on Sea.
It's hard to imagine a more friendly, pleasant and professional team. From the first meeting till the completion of the process, not a foot has been put wrong from a customer experience point of view and that's in dealing with the ups and downs and different personalities all around.
If we were to sell again, we'd call Dave and we can't recommend him and the team enough.
Morten · 6 October 2025
Agent replied · 8 October 2025
Hi Morten, thank you so much for your review. It was a pleasure to help you all move onto the next chapter. We all hope you are now settled in your new home.
★★★★★ 1/5
GoogleQuite disappointing, I call in on Monday and spoke with a Danielle who proceeds to huff and puff down the phone and say she has not yet sat down and when ready she will send an email for an application (this is at 9.30am ish) I was made to seem like it I was a nuisance calling and the complete attitude during the call was horrendous. Called again today as we made our enquiry on Saturday when the property was listed via rightmove, spoke on Monday and agreed once she has spoken with tenants she will call me only to get an email to say they are all booked. I have no issue with a first come first serve basis but the attitude from this member of staff on the phone is shocking put aside the messy communication. Completely put me off this estate agent entirely if that’s the expectation for staff to speak to customers then I’m glad I don’t have to deal with Ashleigh Stone again.
Mason · 1 October 2026
Agent replied · 3 October 2026
Thank you for taking the time to leave a review. We were concerned to read your comments regarding the manner in which you say you were spoken to, so I have personally listened back to all of the recorded telephone calls relating to your enquiry.
Having done so, I do not feel that your description of our member of staff’s conduct is a fair reflection of those conversations. At no point during the calls does she huff or puff, nor is she rude or discourteous. She remains calm and professional throughout, including when the same points are raised repeatedly by as to why you did not have a viewing booked.
For some context, your enquiry was made over the weekend and, when you called at 9.17am on Monday, Danielle explained that she would be working through the enquiries received over the weekend during the course of that morning. On a Monday, we can have in excess of 50 property enquiries to process alongside our usual correspondence, all of which need to be worked through fairly.
When you then mentioned that you had not yet received the application form Danielle had just explained would be sent to you that morning, her response that she had “only just sat down” was simply in the context of explaining that she had only just started working through the weekend’s enquiries. Having listened back to the call, this was not said rudely or dismissively, nor was there any refusal or reluctance to assist you.
Danielle also explained that she would call you to arrange a viewing if an appointment was available. Unfortunately, demand for this particular property was extremely high and all available viewing appointments were filled before we were able to offer you one. You were subsequently sent an email advising you of this, which we know you received and read as you referred to it during one of your later calls. Unfortunately, with the volume of enquiries we receive, it simply isn't possible for us to telephone every applicant who has not secured a viewing. We therefore send emails promptly to let applicants know, as we did in this instance.
We completely appreciate that this was disappointing, particularly when you had enquired soon after the property was advertised. However, with particularly popular properties it simply is not possible for us to accommodate every applicant who enquires.
We take complaints regarding the conduct of our staff seriously, which is why I have taken the time to review the calls personally. While I am sorry that you were disappointed not to secure a viewing, having listened to the conversations in full, I am satisfied that our member of staff dealt with your enquiries appropriately and professionally throughout.
Kind Regards
Jo
★★★★★ 5/5
GoogleThe service we received from Ashleigh Stone recently was exceptional. We sold and purchased through them and throughout the period they were always on hand to help and answer any of our questions. I would certainly recommend Ashleigh Stone to anyone.
A big thank you to Dave, Jade and Jon who looked after us.
Colin · 6 April 2026
Agent replied · 21 May 2026
Hi Colin, it was a pleasure helping with you and hope you will be very happy in your new home.
★★★★★ 5/5
GoogleDanielle was super in helping me find and sign my rental apartment. She set up the viewing and signed docs very quickly. The whole team is lovely, thanks!
Laurence · 23 September 2026
Agent replied · 30 September 2026
Hi Laurence, thank you for taking the time to leave a review. We really appreciate your kind words.
★★★★★ 5/5
GoogleDanielle was amazing helping me sort out my rental property. Really on hands and helpful, could answer all my questions and was so fast sorting the paper work. Even gave up her Saturday to help work around me.
H · 14 July 2026
Agent replied · 15 July 2026
Thanks for leaving a review, Danielle says it was a pleasure to help you.
★★★★★ 5/5
GoogleWorking with Ashleigh Stone was a breath of fresh air after a disappointing experience with other agents. From the start, Jade and Jon were professional, responsive, and genuinely cared about helping us sell our property. We felt supported by the whole team every step of the way and our sale even when working towards tight deadlines. We can't recommend them highly enough, thank you!
Sasha · 6 November 2025
Agent replied · 9 November 2025
Hi Sasha, thank you so much for your review. It was a pleasure helping you move and we hope you are happy in your new home.
★★★★★ 5/5
GoogleI have recently moved into my first rental property & Ashleigh Stone provided a swift, communicative & friendly service. Thank you to Danielle for guiding me through the processes quickly & professionally
Elodie · 1 July 2026
Agent replied · 15 July 2026
Hi Elodie, It was a pleasure to help you find your new home. Thank you for your kind words
★★★★★ 5/5
GoogleHad a very pleasant experience when dealing with Ashleigh Stone when looking for our first flat. Danielle was amazing and helped us with all the questions we had. Would recommend!
Charlie · 14 July 2026
Agent replied · 15 July 2026
Hey Charlie, thank you for taking the time to leave a review. We think Danielle is amazing too.
★★★★★ 5/5
GoogleWhen we sold our Nan's bungalow to pay for her care costs, Ashleigh Stone provided a superb service. They liaised well with my Dad & Uncle who didn't live locally. Jon & Jade were particularly helpful, organising repairs that needed doing to the property as well as a house clearance. An excellent service indeed. We highly recommend the people of Ashleigh Stone.
Nick · 6 October 2025
Agent replied · 8 October 2025
Hi Nick, Thank you for your kind words. It was a pleasure to help you.
★★★★★ 5/5
GoogleWe recently completed the sale of our house through Ashleigh Stone, coming full circle as we had purchased the same property through them. Dave and the team know the local market well, have a good (and realistic) understanding of local pricing and advised us on the full suite of marketing. The photos and brochure were fantastic - and a rather nice keep-sake! Service from Dave, Jon R with support from Jade C was excellent. I recommend them whether buying or selling in the area.
Jonathan · 5 February 2026
★★★★★ 5/5
GoogleWe recently sold our lovely mums flat in Leigh on sea through Ashleigh stone. The whole process was very smooth and both Jade and John were very sensitive and kind knowing this was a probate sale. The personal touch still counts for a lot thank you .
Carol · 3 February 2026
Agent replied · 3 March 2026
Hi Carol, we are delighted you were happy with the service. We think Jade and Jon are great.
★★★★★ 5/5
GoogleDanielle has been incredibly helpful. Nothing has been too much to ask. Overall
My experience so far with Ashleigh Stone has been amazing.
Courtney · 18 July 2026
Agent replied · 13 August 2026
Courtney, thank you so much for taking the time to leave a review. We thin Danielle is great as well.
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