Strutt & Parker Guildford reviews

★★★★★ 1/5

Trustpilot

Terrible service from Strutt & Parker Sloane Street

Terrible service from Strutt & Parker on Sloane Street.Alexandra turned up to do a viewing without giving us any notice and on the day we were to move out demanded to do a viewing after I emailed and explained our last 2 days would be hectic and could they give us privacy.She didn’t care and was so happy to get us in but couldn’t wait to get us out and get another tenant in.Nina the lettings manager I had to deal with on several occasions one being we had no fridge freezer or dishwasher working for 6 weeks of moving in.Then there was a gas leak and no oven working all I was told was “You have a microwave,kettle and toaster make do!” No customer care whatsoever.

Amanda · 23 October 2018

★★★★★ 1/5

Trustpilot

Unprofessional bunch

I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.

Georgian · 1 August 2018

★★★★★ 5/5

Trustpilot

We bought through Strutt & Parker…

We bought through Strutt & Parker Guildford, very happy with our experience, the support we received and professional advice. Thank you Jackie! Jess & Denis

Jess · 5 March 2021

★★★★★ 5/5

Trustpilot

Our sale was full of excitement

Our sale was full of excitement, both Sarah and Fiona were constantly on the ball helping us through the maze.I highly recommend Strutts.

Graham · 13 July 2021

★★★★★ 5/5

Trustpilot

Strutt & Parker Perth Office

We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.

David · 5 January 2021

★★★★★ 5/5

Trustpilot

Dealing with Strutts has been very…

Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.

Jamie · 29 September 2020

★★★★★ 1/5

Trustpilot

Had I Wanted a Project I Would Have Bought a Project

As I have been passing through complaint procedures this is my first opportunity to review Strutt and Parker. From ombudsman to court they had ample opportunity to mediate regarding their misstatements. Strutt and Parker were appalling, and my losses as an older woman are insurmountable. They were fortunate I could only afford small claims court, which they opposed wanting a full multitrack trial where the cost being so prohibitive could of left me bankrupt and homeless. Court procedures in a higher track, are robust and difficult for the litigant in person to navigate through. Although I performed weakly at the trial due to the stress and illness they caused me, my case was sound. I won the small action against this national company, the court ruling against them and in my favour. As only a small claim it was limited in the amount of award it could give but gave the maximum at that level. Called a saga by the court, Strutt and Parker claimed a substantial historic boundary feature was part of the property, but that was demolished after viewing. They claimed luxury when nothing worked, the drainage and plumbing, the heating, the fires, unbelievable in the north of England; all of which damaged my furniture, damaged everything; not a home, but squalor, and frozen. They knew and know well the vendor developer Stone Homes who they recommended. In court they claimed I was a knowledgable buyer, they with a 130 years experience in estate agency and me with my my life's investment in my only home.I won against them for their misstatement of the property, I won for the demolished historical artefact, I won against them on their disclaimer, which all meant I won against them on the ombudsman's result in their favour.Strutt and Parker should be reprinting all their UK sales particulars, their disclaimer didn't protect them in court for simple reasons. They should also look at how they engage with the ombudsman which in my experience cannot be trusted.They had the ability and chance to come out well but instead just show contempt for their home buying public.I had trusted Strutt and Parker, they abused that trust.

WENDY · 8 May 2017

★★★★★ 5/5

Trustpilot

Thank you Strutt & Parker

Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.

William · 15 October 2020

★★★★★ 5/5

Trustpilot

I needed a valuation of my property…

I needed a valuation of my property with or without part of the garden that I wanted to sell to a neighbour. The agent visited and gave me a really useful informal valuation, for no charge. He backed up his valuation by comparison with another property sold recently nearby. I was confident that the valuation was accurate and unbiased. I'm really pleased with the service - thanks very much.

James · 15 August 2021

★★★★★ 5/5

Trustpilot

S&P were instrumental in the purchase…

S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.

Stuart · 16 March 2021

★★★★★ 1/5

Trustpilot

S & P aren't listening !

I am continually bombarded by unsolicited mail regarding my house being on the market in Mid Cheshire.The house has not been on the market since 1978 !After last mail I emailed Adam Palmer to desist from sending it. Doesn't seem to have worked as yet again-another one falls on my hall carpet !

Tony · 7 June 2023

★★★★★ 5/5

Trustpilot

We were really impressed with the team…

We were really impressed with the team at Strutt and Parker, as a purchaser they helped navigate our offer and negotiation. We asked for help on a couple of other aspects and it was immediately forthcoming and their recommendations of a quality that matched their own service. I hope we aren't in the market again for a while but if we were we wouldn't hesitate to instruct this team.

Lysa · 22 April 2021

★★★★★ 5/5

Trustpilot

Ed Church was great

Ed Church was great! Sold property quickly and without any drama. Very professional.

Aurora · 25 June 2022

★★★★★ 5/5

Trustpilot

Gina kept things moving

Gina kept things moving, reminding all parties of any matters that needed attention, so I never had to have concerns.

SHARAN · 1 April 2021

★★★★★ 1/5

Trustpilot

Wouldnt do any work with this firm in…

Wouldnt do any work with this firm in the future. Took months to pay a small invoice for works carried out at one of their managed properties. Kept asking to change the invoice address, all squabbling between each other who's department had the authority to issue payment. Complete circus full of clowns.

Oli · 26 April 2023

★★★★★ 5/5

Trustpilot

Great experience all round

Great experience all round. Christine has been amazing and is very quick in responding to any questions. Very professional.

Customer · 13 March 2021

★★★★★ 5/5

Trustpilot

A purchase from Strutt and Parker

We purchased from Strutt and Parker, Victoria was incredibly helpful throughout and made a complicated process far easier.

Jessica · 5 March 2021

★★★★★ 1/5

Trustpilot

Rude staff

I showed Interest online about letting a property owned by Strut and Parker but the phone manner of the agent immediately put me off. She treated me like I was hugely inconveniencing and was just down right rude. Noped out if that and they just lost my business! This was in oxfordshire

Miss · 20 January 2023

★★★★★ 5/5

Trustpilot

I can confidently recommend Strutt…

I can confidently recommend Strutt Parker. They were very professional and efficient from first coming to discuss the possibility of putting my house on the market to completing the sale. I was in constant contact with the agents and they kept me fully informed about any information that they had. All of the staff were always very pleasant and helpful and queries were handled promptly. Pete Townsend

Pete · 22 September 2020

★★★★★ 5/5

Trustpilot

Yet another positive experience dealing…

Yet another positive experience dealing with Stutt & Parker which gives me little reason to want to engage elsewhere. Consistently informed advice, high quality customer service, unflappability and patience.If you want to extend your sales reach beyond your specific postcode i would particularly highly recommend.A particular mention to Gina Simpson who represents her company impeccably and was highly professional throughout.

Jrp · 25 January 2022

★★★★★ 5/5

Trustpilot

An extremely professional service

An extremely professional service. Olivia Higginson is the most pro active agent I have ever deal with!

Laurence · 8 February 2021

★★★★★ 5/5

Trustpilot

Amy McMenemy provides excellent support…

Amy McMenemy provides excellent support to the house seller. Excellent knowledge and explanation of the process and very responsive by email phone or text. Nothing was too much trouble and she was always available for advice as needed. Would use again without hesitation.

Customer · 17 September 2023

★★★★★ 5/5

Trustpilot

Successful property purchase

We purchased a property through Strutt and Parker in Perth. Throughout Amy from the Perth office was both professional and helpful, and despite complications in the sale she kept us informed and helped to progress to a successful conclusion.

Mark · 14 December 2023

★★★★★ 5/5

Trustpilot

We experienced excellent service

We experienced excellent service, advice, follow-through and commitment - thank you Michael & S & P Cambridge!

Charlotte · 17 December 2020