Strutt and Parker Guildford reviews

★★★★★ 1/5

Trustpilot

Attended Sevenoaks branch on Saturday

Attended Sevenoaks branch on Saturday, to initially register interest for our property search. Contemptuous manner to see us for enquiry as near to closing hours, when we were then reluctantly asked our budget, rudely scoffed they do not deal with properties at £525k, minimum is £675k. Albeit we were too poor for your property stock on this occasion, there is a way to conduct your services professionally.

Monica · 19 April 2021

★★★★★ 5/5

Trustpilot

We recently bought a property marketed…

We recently bought a property marketed by the Perth Branch and although we were not specifically their “clients” (as they were acting for the seller), we found them to be so friendly, helpful and accommodating.

Angela · 6 August 2025

★★★★★ 5/5

Trustpilot

Remarkable service

We have very recently completed a house purchase with Strutt and Parker Salisbury and have been so impressed with them. In particular Sarah Cull who went above and beyond to ensure everything went smoothly and nothing was ever too much trouble. We could not recommend Sarah and the company more, thank you!

Samantha · 4 January 2021

★★★★★ 5/5

Google

I have been hugely impressed with the team at Strutt & Parker Guildford throughout the purchase of my new property. The chain became incredibly complicated and delayed, and Jackie did an exceptional job of holding it together with the seller so that we were finally able to exchange. A massive thank you!

Alastair · 26 March 2023

★★★★★ 1/5

Trustpilot

Really rubbish agency

Really rubbish agency, I have no heating in my flat yet they completely ignored any emails I have sent them about this issue , really unprofessional people, I personally dealt with Shanon Flanagan and Jay O'Dell from Cadogan Street London and they are both very unprofessional and just plain rude and lazy people.

Lu · 20 August 2020

★★★★★ 5/5

Trustpilot

The sale of my property was handled well

The sale of my property was handled with great expertise. Viewings were advised and conducted without fuss, feedback thereafter was prompt and informative and once a buyer had been identified and terms agreed the execution of process was made as stress free as possible with oil poured on troubled water as required!

Christopher · 27 November 2020

★★★★★ 5/5

Trustpilot

Sevenoaks. excellent service

Great service in selling my late mothers property. First set of photos were not acceptable but it was no problem to order a second set. Guide price achieved.Sale held up, due to delay in attaining probate, but purchasers kept well informed by S&P.All went very well, fully recommend.

DJ · 17 August 2021

★★★★★ 5/5

Google

Jackie and Holly were fantastic to deal with. They were always super responsive, understanding and seemingly unphased by the mad rush caused by the pandemic. As is always the case, we had several hurdles to work through, Jackie and Holly were brilliant at working those through. Thanks!

Anton · 12 October 2021

★★★★★ 5/5

Trustpilot

Gina is one in a million

Gina is one in a million. Always returning phone calls and texts promptly. Always very pleasant, determined, focused, driven and dedicated but not at all pushy. We have given Gina a new name, it's Tina Turner simply the best. Regards John and Sue

Sue · 14 April 2022

★★★★★ 5/5

Trustpilot

House Purchase …

We used Strutt and Parker for a house purchase. The service provided has been excellent from start to finish. Victoria was very efficient at organising multiple viewings for us, and being there where various surveys were carried out. I would definitely recommend their services.

Cliff · 5 February 2022

★★★★★ 5/5

Trustpilot

Excellent experience with Strutt

Lucy Crane acted for us and was excellent. Lucy made every effort possible to ensure the sale went through and was extremely approachable throughout. This made a huge difference to our experience and we would recommend Strutt and Parker to anyone selling a house

Sam · 2 November 2021

★★★★★ 5/5

Google

Selling a property can be a stressful experience......not with Strutt and Parker. A very personable and professional team ensure this. Communication was excellent throughout. Your home will be promoted beyond the bricks and mortar, inclusive lifestyle without being prescriptive. Give them the opportunity, we did and would again.

Derek · 26 March 2023

★★★★★ 1/5

Trustpilot

Poor customer service and failure to…

Poor customer service and failure to keep assurances.I requested details on a development in shrewsbury and was told they would be sent to me by the the agent promoting the property. Several weeks passed without any contact, so I called again and was told the agent would get back to me within the hour; needless to say, he did not. Very unprofessional.

Monty · 12 April 2021

★★★★★ 5/5

Trustpilot

Consummate professionalism throughout the purchase process with the Strutt and Parker team in Cirencester.

Sam Trounson and his team in Cirencester could not have been more professional in their approach as we purchased our house. The whole purchase went through without a hitch and we felt very well supported throughout. We cannot recommend them highly enough.

Virginia · 7 December 2021

★★★★★ 5/5

Trustpilot

Strutt and Parker in Cirencester were…

Strutt and Parker in Cirencester were absolutely faultless in dealing with the sale of my home. The whole team work together with integrity and professionalism. They helped me through the difficult times and maintained contact throughout the whole process. I cannot thank them enough Su M

Susan · 21 November 2020

★★★★★ 5/5

Trustpilot

Sixpenny Handley, 2021

Sarah, Fiona and the team at Strutt and Parker in Salisbury exceeded expectations throughout our house purchase in 2021. They kept us up to date, were always keen to help and we wouldn't hesitate to use them again in the future.

Rachel · 2 November 2021

★★★★★ 5/5

Trustpilot

Excellent, personal service

Excellent, personal service. Katherine and the team offered us lots of local knowledge about the area, even to the extent of recommending dance classes for our daughter. At all stages of the process, we felt there was a real commitment to finding us the right home.

Ciara · 8 October 2020

★★★★★ 5/5

Trustpilot

Excellent service from Gina

I bought a house in Oakleigh Park recently, Gina Simpson was the agent in charge. Gina was very honest and professional throughout the process and if I ever sell the house in the future I would be certain to choose her as the agent

Matt · 31 March 2021

★★★★★ 1/5

Trustpilot

Avoid Strutt & Parker, Unsafe Rental in Eddington, Cambridge

I rented a 2 bedroom flat in Eddington, Cambridge, managed by Strutt & Parker, and have experienced serious health and safety issues that went unresolved despite 1.5 months of communication.

Josie · 15 July 2025

★★★★★ 5/5

Google

As a property solicitor it is hugely important to work with an estate agent that is not only helpful but understands the transaction. Jackie Knights is always friendly and professional and I would definitely recommend her services and those of her colleague at Strutt and Parker Guildford.

Tim · 15 June 2020

★★★★★ 1/5

Trustpilot

Strutt & Parker Lewes

Strutt & Parker Lewes are the reason estate agents get a poor name. They dragged us on for two weeks, avoiding talking on the phone, not giving any indication of when they would contact us and becoming short & rude when called on their day off, which had the agent (James) informed us of his working times, would not have happened. Being rude for his mistake was not appreciated. They even had the audacity to update pictures of the property we had applied for on Rightmove before informing us that we were unsuccessful (for no reason other than our pets which they assured us would be no problem when viewing.)Avoid this estate agent if you want to get an honest and timely service !

Shanice · 30 November 2022

★★★★★ 1/5

Trustpilot

Strutt & Parker in Ipswich and Norwich

Strutt & Parker used to be professional and well regarded estate agents. Their business was sustained by building long term relationships. This has now changed to a transactional approach. Their people seem to be entirely focussed on their own personal commission.They show little understanding of the housing stock or property market. They care not a jot for the vendor. Their telephone manner is ill-mannered to the point of being aggressive. They pay little attention to detail and are markedly lacking in principles.

Caroline · 29 November 2022

★★★★★ 5/5

Trustpilot

Lockdown sale

We genuinely struggled last year with lockdown but Strutt and Parker were amazing.....Tim and his team are professional and local people with a good understanding of who they want to work with and sell to.I cannot recommend him and the office enough!...well done guys.

David · 18 January 2021

★★★★★ 5/5

Trustpilot

Roger and his team were professional

Roger and his team were professional, friendly and so helpful from start to finish. Nothing was too much trouble, and my sale certainly had its headaches. I would recommend Strutt and Parker, Farnham so highly, to anyone thinking of selling/buying, and already have done.

Camilla · 19 November 2020