Strutt and Parker Guildford reviews

★★★★★ 4/5

Trustpilot

Took 3 attempts to get a call back but eventually worked out.....

Update - I was finally contacted by AndrewHarwood on Tuesday 12th. He was suitably apologetic and arranged to come to appraise our home personally on the 13th which he did in a very professional manner. On this basis, I have upgraded my review from 1 star to 4. Contacted Nicholas on chat service twice, 02nd and 05th Mar to arrange a visit by one of their valuers. No one called back in response to either contact. I was surprised and disappointed and so sent an e-mail to Andrew Harwood on 06th Mar, their Residential Director in Sevenoaks to make him aware and ask someone to call me as matter or urgency. No call back as of 09th Mar. Shocking. If that's how they deal with Sellers, what opportunities being missed with potential buyers??

MikeB7499 · 12 March 2026

★★★★★ 5/5

Trustpilot

Excellent Experience with Agne Karuzaite of Strutt & Parker

Agne Karuzaite Strutt & Parker sold our home in record time at pretty much our asking price. She understood the market, did not over promise, was super responsive, was always professional and was very friendly. If you are selling home in central london, we would highly recommend her.

Andrew · 5 October 2026

★★★★★ 5/5

Trustpilot

We had a wonderful experience with…

We had a wonderful experience with Strutt & Parker but specifically Charles. As first-time buyers, Charles made the process as straightforward as possible and was always at the end of the line for any questions that we had, making a somewhat otherwise daunting experience feel exciting and manageable.

Christine · 11 September 2025

★★★★★ 5/5

Trustpilot

Hamish and Amy made marketing and…

Hamish and Amy made marketing and selling my property a breeze. They were very approachable, well organised with great communication and made the sale process very straight forward.

Carolyn · 11 February 2026

★★★★★ 5/5

Trustpilot

We have bought and sold property in a…

We have bought and sold property in a number of different countries, but it's a while since we bought in London. Even though Sarah was acting for the vendor, she was extremely helpful to us throughout the entire process, making valuable introductions to local experts and contractors.

Johanna · 14 August 2025

★★★★★ 1/5

Trustpilot

Terrible, unprofessional and lacked any customer service

I thought carefully about writing this review as normally I wouldn't take the time to do such a thing. But I really thought that this S&P office in St Albans were very unprofessional and lacked any customer service. However, I must say there was a Secretary who I spoke to who was lovely. Just to give some context, I responded to an ad for a 2 bed property. I received no response therefore emailed the agent directly. Again, no response. So i emailed again. Finally after 4 days, the agent called. I am a nurse so they left a message asking me to contact them. I'm a nurse so was unable to call until that evening, so I text the agent asking to view. Again, no response. I text 3 times that day, no response. I called around 5.30 that evening and left a voicemail. The next day, I again received no response to which I text again stating i'd email, text, and called and no response so was there someone else I should speak with. At this point the agent called me back early that afternoon. We arrange to view the property on Monday. When I attended, the usual show around was done and I advised I'd be putting in an offer. I advised, I needed to move quickly, and would appreciate him letting me know asap. He said as soon as he got in his car he would email me the details. This was mid-afternoon. It was only later in the evening that I received the email asking three things - offer, job title, who'd be living there, and moving date. Which I completed immediately. To this day - I never received an acknowledgement of that email or a response. In fact, despite sending him again a couple of further emails asking him to response he did not. We led to me contacting the office, then a colleague 3 days later. She advised me that the landlord had accepted another offer, which was now going through referencing. She said that she would speak to the said graduate agent. Following this, you'd of thought you'd have received and apology from him BUT nothing.Whilst I appreciate people are busy, but given the current situation in the world, how difficult it is moving home customer service and kindness is key. If you cannot provide a good service to the number of people you invite in, invite less and instead do a good job.

Stacy · 9 February 2021

★★★★★ 5/5

Trustpilot

Recently completed on a house marketed…

Recently completed on a house marketed by Strutt & Parker, with the assistance of Victoria Rose.Victoria has gone above and beyond both pre-completion and post. Let’s just say we had a few teething problems following completion yet despite the fact that the role of Strutt & Parker (& more importantly Victoria’s) had been fulfilled, she was there day and night to assist.A massive thanks to Victoria. Strutt & Parker are lucky to have you.

MR · 12 August 2024

★★★★★ 5/5

Trustpilot

Edward Church of the Canterbury office…

Edward Church of the Canterbury office having taken over from another Estate Agent managed a complicated probate estate sale. After a lack of interest in the sale as a whole he devised a 3 lot plan that has, with his patience and persistence delivered a result. His professional and courteous manner and common sense got us over the line.

Ant · 7 June 2026

★★★★★ 5/5

Trustpilot

A Very Personable Execellent Agent

William Allison of the Summertown Office.I have had two viewings with Will this week and felt I needed to write a review. I have been buying and selling property for the last thirty years and Will is just the most perfect person to be an estate agent. He has just the right amount of presence and confidence but completely understands the need to also be silent and allow the prospective buyer time to think. All questions were answered succinctly and his calm persona makes him one of the best agents I have had a viewing with. He really is absolutely innately equipped for this vocation. Thank you so much! R. Wright

Rozzi · 1 March 2024

★★★★★ 5/5

Trustpilot

David and his team at the Edinburgh…

David and his team at the Edinburgh branch were excellent from start to finish. Very professional and knowledgeable about the area which was very reassuring. Sale was executed without any fuss and would highly recommend them

Ainsley · 28 October 2025

★★★★★ 5/5

Trustpilot

We were delighted with the service…

We were delighted with the service provided by Hamish Spencer-Nairn and Amy McMenemy in the Perth Office. They were very responsive to our queries and nothing was too much trouble! The key exchange was seamless and the post-sale communication has been excellent. We would have no doubt in engaging Strutt & Parker to deal with the sale of our home in the future.

Angela · 23 April 2026

★★★★★ 5/5

Trustpilot

We felt we were kept informed

We felt we were kept informed, with a straight bat. Edward Church rang us spontaneously on several occasions when we were confused as to the vendors intent, and kept the deal rolling along. Generous with advice and professional.

Susan · 7 October 2026

★★★★★ 5/5

Trustpilot

Strutt & Parker Review

We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with regular communication, realistic appraisals and an enduring interest. We didn't feel that we went 'stale' and throughout the process S & P continued to promote our property and seek a buyer culminating in a successful sale. We are so very grateful for all that the team did to achieve this. We would definately recommend them.

Kathy · 15 November 2025

★★★★★ 5/5

Trustpilot

HIGHLY RECOMMEND

HIGHLY RECOMMEND. I bought a flat in Notting Hill and the estate agent Michael McD from Strutt and Parker could not have been more professional and helpful through the whole buying process.It was a pleasure to meet Michael. He always offered help and advice which was so valuable for me as a first time buyer. Michael was super reliable and very trustworthy - he is that person you like to work with when going through such an important and challenging process. Thanks so much, Kerstin

Kerstin · 8 January 2024

★★★★★ 5/5

Trustpilot

No nonsense approach

We engaged with Strutt and Parker Perth, because I liked Hamish’s no nonsense approach and his approachable style. Nothing has been too much trouble for Hamish or Amy. And they have made a difficult sale in a challenging market as stress free as they could. Whether it be show clients round, pick up keys, or give advice. The handholding when I was an overly anxious seller waiting for missives to conclude was second to none. Amy in particular shone at making sure I was 100 percent in the loop and clear about next steps. I am very happy that I made the right choice when I picked Strutt and Parker to be our agents.

Mrs · 5 November 2025

★★★★★ 5/5

Google

Strutt and Parker sold my late grandmother’s property in Horsham. The sale was complicated by her passing part way through the sale process but the team persevered throughout the sale. I cannot recommend the team highly enough. They kept me well informed, advised me well and the follow through process to completion was exceptional. Jackie was particularly fantastic.

Richard · 26 March 2023

★★★★★ 5/5

Google

Having been so impressed with Strutt & Parker when I purchased, they were my agent of choice when it came to sell. I continued to be impressed and felt in safe hands throughout. Ken, Paula, Jackie, Hayley and Pippa were all fantastic and a joy to having dealings with. The Matterport Tour proved to be an excellent marketing feature. I thoroughly recommend.

James · 12 October 2022

★★★★★ 1/5

Google

Terrible experience with this estate agent. David Carville told me I was what he classified as ‘a reckless buyer’ because I needed to sell my house to buy the property I was interested in! He told me he would not recommend the owners accept my offer. I later bought the same house through a different estate agent for the same amount of money. Strutt and Parker were doubtlessly happy to accept the ‘reckless’ commission they would have still earned from the sale as co-agents.

Jp · 12 October 2025

★★★★★ 5/5

Google

From start to finish we had the highest level of professionalism from Oliver Truelove who made the entire journey smooth, his communication & knowledge was faultless throughout the whole process. - Excellent service.

Kelly · 5 October 2026

★★★★★ 5/5

Trustpilot

Thank you to Amy McMenemy

On behalf of my Husband & I, we wanted to extend our gratitude to Amy McMenemy in the proactive experience she provided for us throughout our journey to sell our property. We emigrated and left the sale of our home in the hands of Amy. In a somewhat tumultuous market, to say we were apprehensive about finding a buyer in a timely manner would be an understatement. It was through Amy’s tenacity and dedication from chasing every lead, to revisiting previously interested parties that she secured us a good buyer. We found her communication style extremely easy to work with, especially given we are now on the other side of the world. We have used Strutts for the last two sales of our properties & Amy exemplifies the great reputation they’ve built up over many years. Thank you Amy. We would personally ask for you next time should we return to the UK property market in future.Mr & Mrs Wilson.

Freya · 9 June 2023

★★★★★ 5/5

Trustpilot

Selling hrough Strutt and Parker Sevenoaks

Victoria at Strutt and Parker Sevenoaks was very positive about finding a purchaser and gave some great ideas about presenting my property to achieve the best price.She remained positive through difficult market conditions and kept me completely upto date throughout the whole sales process. Staff always passed on messages from the purchaser responding quickly which enabled the sale to proceed smoothly.

Tina · 1 July 2024

★★★★★ 5/5

Google

I can really recommend working with Olly Truelove at the Guildford & Horsham office. Once he had our brief he worked tirelessly and brought us lots of relevant ideas and has helped us find our forever home. He is hard working, efficient, polite and respectful. I can’t speak highly enough of him.

Graham · 11 June 2025

★★★★★ 5/5

Google

We have just exchanged contracts and about to move this week! We cannot thank Holly and Jackie enough for the efforts in securing our property. We are so very excited for our move. The team are professional and a great level of customer service! Thank you so very much. Stephen :)

Stephen · 12 October 2022

★★★★★ 5/5

Trustpilot

The Stars in the Sevenoaks Office Truly Shine.

Seeking a new home near family after the death of my husband has been tough; 43 years of marriage then it’s all change. The warm, empathetic support and professional courtesy extended to me by the staff at the Sevenoaks branch has been hugely appreciated. Not only did they find me a new home but their genuine enthusiasm has imbued me with real sense of hope. They have shown that despite the necessary demands of business, humanity can triumph. Thank you for helping me find my future.

Pia · 14 June 2025