Trusted Agent profile · Guildford
★★★★★
1,777 reviews across 1 platform
244-246 High Street, Guildford, GU1 3JF, GU1 3JF
Savills's office in Guildford, at 244-246 High Street, is rated 4.1 out of 5 across 1,777 reviews on 1 platform.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommended Paige and Savills
We had a great experience with Paige when we were looking to rent in a market with a lopsided supply. She took the time to understand our requirements and was able to find the perfect home. I would highly recommend Paige and the entire Savills team to help in your search.
Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Paige
5/5
TrustpilotOliver Hudson
Oliver Hudson, our property manager in the past one year , is very responsible and always on top of any issues we have with our property. He is always very committed to resolving the issues ( be it tenancy feedback, issues with council tax, or utility bills or tax issue ). And his response is very fast. His biggest strength is his ability to work well with other stakeholders to resolve critical tasks or issue. He is definitely the "go to " person in Savills.
Thank you so much for your review, Chong. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotSavills is INCORRECT, UNFAIR agency
WARNING LANDLORDS!!Savills is an incorrect, unable agency. As landlords, we are still waiting for our float MONEY back nearly for a month, but nothing has happened. (Anyway, is there any reason that a property agency holds back money on a landlord, who gave authority for withdrawing any ammount needed from the letting fee....?!) They are not just EXPENSIVE, but treat us unfairly! We decided to leave them as we think paying out our 3 months income for them, and having the half a year report after 9 months and several emails and calls......it is just not in balance.So now we are repairing the flat after the tenant who they placed to us left, we are paying the contractors, but Savills is still HOLDING BACK OUR MONEY, not sending it back to our account even after several calls, emails ....we think it is even unlawful! 🤔
Hi Agnes, we did respond to your review of 29 February and asked for more information in order to provide a resolution, but we heard nothing back. Please email us direct at socialmedia@savills.com so we can investigate as a matter of priority.
5/5
TrustpilotTom Edwards - excellent from start to finish
Tom Edwards and his team provided a first rate service and reinforced our previous Savills experience which was similarly excellent. From initial engagement through to finalising the offer we felt confident that the right agent had been chosen. The depth and breadth of local market understanding highlights for us that Savills is the obvious choice.
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.Regards,Tom
5/5
Trustpilot4 St Peters Villas Sale
We were delighted with the service we got from Christopher and his team at Savills. Our sale was a long and drawn out process with complications at our buyers end but we got there in the end due to skilful negotiation and mediation by Christopher. We would happily recommend Savills to any buyer or seller.Janie & Jeremy Woolfenden
I am delighted to have been able to help you with your sale. Thank you for taking the time to leave such a lovely review, and I hope to work with you again in the future.Regards,Christopher
5/5
TrustpilotVery helpful all the way through
Very helpful all the way through. Because there were developers at one end of the chain it was not altogether easy but George Hill kept control all the way through, was always helpful, open with everything and he and his staff were excellent with us. Stephen (Yeomans)
Thank you for your lovely review, Stephen. It was a real pleasure being able to help you and wish you all the best.Regards,George
5/5
Trustpilot5-star experience from Terence Lane
I am really happy and thankful to have Terence Lane as our property manager. He is so professional, patient and helpful all the time. He is really active in replying all the questions from me and proceeding the whole process of inventory check as well as the refund return. Thank you so much Terence!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us!Regards,Terence
5/5
TrustpilotWonderful Property Management Service
Renting a property can from time to time throw up a problem or two! However with the right property management in place, things can get sorted professionally and satisfactorily! Lauren Sullivan at Savills is tireless in her pursuit for resolution and customer happiness. Having recently dealt with her on an important matter I can honestly say she was patient, professional and hardworking every step of the way until everything was completely sorted out. If you want 5* service for your property management then look no further!
Thank you so much for your review, Claire. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotExcellent service provided by Vivian Yip
This company helped me find a property to rent last year and at the end of the tenancy I was very happy with Vivian Yip's ability to keep in touch with me throughout the two months, including how to check out of the tenancy, how to clean the property and how to pay for the fees, I wouldn't have been able to check out of the whole property so easily without her help. I would not have been able to get out of the property without her help. She also kept in touch with me during the rental period to make sure that everything was going well, thank you very much for her service and thank you to Savills for helping me to find a property to rent.
5/5
TrustpilotAbigail Homer was the agent in charge…
Abigail Homer was the agent in charge of selling our home. She was a pleasure to deal with, so personable and efficient. She was persistent in following up with our solicitor when we had delays. I can highly recommend her and also the company, Savills. They were excellent from start to finish.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Abigail
5/5
TrustpilotLauren TVC
Lauren was attentive and easy to deal with throughout.Would have her property manage again. Lived in TV Centre. TopThanks.
Thank you for taking the time to review our service, Miles - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotI would definitely recommend Savills…
I would definitely recommend Savills for their excellent service in helping me find and purchase a new home.The home buying process can be stressful, but Valentin Nedea made it as easy as possible for me. He handled all negotiations, and he was always available to provide guidance and support. I felt like I could trust Savills and Valentin to represent my best interests, and I was confident that they would get me the best possible deal.
5/5
TrustpilotSavills Truro - St.Ives sale
We worked with George Hill on the sale of our house. Smart, polite, helpful and informative. If we emailed or phoned he promptly replied and proved that communication is key and he worked hard on this aspect. We would recommend him and thank him publicly for his efforts. We hope he is very successful in his chosen career as he deserves it. Many thanks George.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSteven Morish is simply the best agent I have ever known
Steven Morish is simply the best agent I have ever known Expert knowledge of the market, timely response to emails and text and a great rain maker to bring buyers and vendors to together If I could rate six stars, I would Thanks a million to Steven and the great Sevilla auction team David Soanes Worthing
Thanks Steve, we really appreciate your kind review and were very happy to help!Regards, Steven
5/5
TrustpilotBuyer's review
For a buyer, Ele Robertson of Savills has provided excellent service - she is quick to acknowledge receipt of emails and follow up on queries raised with the various parties involved. Her follow through is great, and even after completion, she is there to help. Not to mention, she is always bright and cheerful to talk to, always positive, and understanding when I am frustrated and rant about the speed of the progress.I will use Savills again.
Thank you for your lovely review, Way Chai. It was a real pleasure being able to help you and hope you enjoy the new home.
1/5
TrustpilotTerrible - Avoid at all costs
Terrible. My flat rental and development has been managed by Savills since I’ve moved in and it has become progressively worse over time. You get messed around from day 1 with big sales tactics to get you through the door but in reality they are just empty promises and unrealistic expectations. They promise you the world and in reality the experience is nothing like this.My tenancy came up for renewal recently and I was offered a price for the new lease which was agreed in writing. Savills have now attempted to change the price of the renewal a week after I have accepted it to one which is higher than that which was offered and agreed between us.Despite questioning them on this and having an agreement in writing, they are now completely unwilling to compromise with me despite them claiming they have made mistakes and they have stopped all communications. I have attempted to speak with the manager in person on two occasions and have sent emails which have been ignored. They have now let my tenancy agreement expire effectively leaving me in a no mans land not knowing what's going on or what to do next. As usual, the management is completely appalling.This experience has caused me massive stress and anxiety to the point where it has affected my sleep at night. I have made an official complaint to Savills which they say on their website will be acknowledged within 3 working days. It has now been 4 days and I have heard nothing. The only option is to bring this to the attention of the property ombudsman.Savills will mess you around and provide a terrible experience. They continue to remove services from my development yet do not replace them and year on year make us pay more for the privilege. They make no investment into the estate and are only interested in money. Avoid at all costs!
Hi Aaron, we appreciate you bringing this to our attention.We would like the opportunity to learn more about the situation and address it directly. Please provide additional information via email: socialmedia@savills.com so we can investigate.
5/5
TrustpilotStart to finish made very straightforward,
At the first meeting I was given very good advice on presentation of the property and we agreed a price ,the offers over ensured sensible bids.Everything was handled superbly with no fuss or trouble .A further meeting decided upon the best potential purchaser and from then on everything went to time and smoothly. A final meeting t hand over keys completed the sale.The professionalism and experience of Savills made this a very easy and pleasant experience.
1/5
TrustpilotOnly giving one star because I can’t…
Only giving one star because I can’t put 0!! I wouldn’t recommend savills to anyone(tenant) who wants to rent a property. The list is long…! Just a few things * the employers I had to deal with were awfully rude! *he didn’t have a clue what he was on about , feeding me full of ridiculous excuses! With no explanations *poor communication *they don’t care in helping people in situations in desperate need (with the funds to hand and in employment and with guarntor) always after the money not interested in any customer care or service. * total waste of my time letting me view properties and then knowing fully well they will let to someone else because they look down thier noses at people! Awful awful!! Do not go with these! ! Say no more!
Thank you for your feedback, customer service is incredibly important to us, and we are very sorry to hear that we fell short of your expectations.We would like to hear more about your experience; please email further detail, including the office you have dealt with, to socialmedia@savills.com so we can investigate thoroughtly.
5/5
TrustpilotTami is very helpful and repsonsive
Tami at Savills has really helped me keep on top of a difficult situation regarding a recurring leak that is impacting the current tenants in my apartment. She has been really responsive and helped manage comms between tenants, another estate agent who manage the flat with the leak, as well as various plumbers to get to the bottom of the issue. As an overseas landlord I really appreciate everything Tami does as we're operating in different time zones!
We are so pleased that everything worked out successfully for you, Olivia. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotA huge thank you!
I have nothing but praise for Richard Brooks and his team at Savills who did a brilliant job selling my father's house and managing the process in a very professional manner. I would highly recommend Richard Brooks and Savills if you are looking to sell your property in a stress free way at a good price. They are superb!
Thank you, David. We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Richard and the team
5/5
TrustpilotGood customer service from Savills
Kristina Pascuzzi and the team always responded very quickly especially we were working on the tenancy agreement at the different time zone. Sometimes, there were some duplicates requests for reference checking documents from the different parties. But they cleared those confusion very quickly. We are very happy to work with have the help from Savills during the entire tenancy agreement process.
Thank you for a lovely review, Anissa.Regards,Kristina
1/5
Trustpilotbe careful when you let this company into your home
I supposedly had a stock condition survey done; however, it was no such thing! They came in and took pictures of my personal belongings when no personal possessions should have been taken.They then intentionally took personal pictures of my kid, along with personal artwork.They then took personal photographs of my partner's working hours that were on our calendar. Along with intentionally taking a photograph of our notice board that had sensitive information on it.They then finally had to take a picture of our electric meter, apparently! Most likely reporting back to energy companies if you have a smart meter or not.This was not a so-called stock condition survey, but more like a data-harvesting survey.Be careful when you let these people into your home. This review will likely be rejected, but let's see, shall we...
Hi, we take reviews seriously and certainly won't reject this one. We sincerely appreciate your honesty and for bringing your concerns to our attention.We are sorry to hear of your experience and would value the opportunity to learn more about your experience. Please email us at socialmedia@savills.com so we can further understand the circumstances.
5/5
TrustpilotHighly recommend
Amy Mackinnon from the Buckingham Gate office was superb. She went above and beyond to assist with my flat purchase, giving great advice and reassurance through the sometimes stressful process! I can not recommend Amy and the Savills' team highly enough and wish them every success in the future.
Thank you for such a lovely review, Auria. We are so happy to have helped.Regards,Amy
5/5
TrustpilotHouse purchase.
We purchased our house through Savills and dealt with Caroleanne and I couldn’t recommend her highly enough! The level of care and attentiveness was second to none considering it was over 10 months from our offer was accepted until we moved in as our sale fell through first time around. I will definitely use Savills if we ever decide to sell. Thanks Again Caroleanne.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Guildford office has 1,777 reviews across 1 platform: 1,777 on Trustpilot (across the whole business).
Savills Guildford is rated 4.1 out of 5 across all 1,777 reviews.
Savills Guildford, 244-246 High Street, Guildford, GU1 3JF, GU1 3JF.
