Trusted Agent profile · Guildford
★★★★★
1,553 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,553 reviews on two platforms, including 59 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional
I feel that Warren and Kelsee are real assets to Romans. They're both very professional, great communicators and very responsive. It was a pleasure working with them
Dear AliceCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat letting service
Used Romans for our first letting in Clifton and really pleased with their service. Taylor Hepworth was a delight to work with and very happy with the tenant that he recommended
1/5
TrustpilotHorrendous agents
Horrendous agents. Zero customer care. Sent an agent for a viewing that admitted had never even been to the property before, could not answer any basic question asked and stated was in a rush as had to attend a viewing with someone else soon. Awful company, no apparant ethic - want a quick sale,Make their money and forget about the customer. Avoid at all costs.
Dear David, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Kind regards, Mandy Klopper, Customer Relations Team
1/5
TrustpilotAfter 3 months with this agent
After 3 months with this agent , I would not recommend, there are better agents out there.
5/5
TrustpilotExcellent service from Amy and team.
Excellent service from Amy and team from the Bath branch. Much appreciated.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotI’ve been renting with Romans since…
I’ve been renting with Romans since 2021. I love their professionalism especially Jessica Phillips. She is the best.Mavis & Lily
5/5
TrustpilotThe staff
The staff, especially Daniel Guningham, are excellent with communication and advice. I wouldn't hesitate to recommend them.
5/5
TrustpilotHelpful And Professional
Senior Lettings Advisor Sangharsha Gurung helped me with issues such as renting and moving in and out. He was very helpful and patient with me.When I moved out of the property, Lucky Sherpa Lettings Assistant Manager answered many of my questions. She was very patient and toke my worries away. Thank you.
Dear DavidCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomance, the best asset management services ever
Romance has always provided me with a very professional service since I commissioned them to manage/rent my property in Reading.They are trust worthy and I strongly recommend them for those who are investing in the UK and are looking for a company that takes good care of their assets while living remotely.
Dear NiveenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI did bought my 1st ever house with…
I did bought my 1st ever house with help of Romans-Bracknell and everything went very smooth,very proffesional and reliable people...Because of my excellent experience from the past with them I decided to use them service once again as I know I won't be let down by the team...
Dear CameelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAbsolutely fantastic service from the…
Absolutely fantastic service from the start - great communication, even when I got lost finding the property- can highly recommend, excellent professional service
Dear DanielCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotBenjamin Nujeerallee from Romans is…
Benjamin Nujeerallee from Romans is very understanding, fast and fair!I am extremely happy to have him as my property manager. He made my renting process very easy and smooth. I highly recommend him as a property manager. I wish every success in his future commitments and dealings.
Dear Mohammad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLettings with Romans
I have been renting my property with Romans Reading since 2012 and through out this time I have always found the team to be well organised and effective as well as reliable and professional . They have always provided an excellent service and been quick to respond to any quires.
Dear Louise Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRomans aldershot
Please beware di not let this company deal with your rental property I did the tenant trashed my house and Romans no deposit scheme means if the tenant don't agree she has 30 days to respond it goes to arbitration so it's all on the tenant side Romans did not manage the property properly either money for nothing awful customer service re the damage as well
5/5
TrustpilotExcellent customer service
We recently moved into our new house and had a positive experience with Romans, particularly with our property manager Kimberley Garcia. She is providing an excellent customer service, always being polite and promptly actioning any repairs that needs to be done. We feel very well looked after! J&L
Dear GiusyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlways on the ball from day one
Always on the ball from day one, responding quickly, keeping us informed and the process moving
Dear AnthonyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGood service
Excellent support from Wendy and Kimberley in sorting out some issues which we have been stuck up with some tenants.
Dear ShilpaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kimberley and Wendy a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotThey are the best far away
They are the best far away! I found a man Mr Sang he was very kind, patient for all questions and flexible with everything.
Dear EmilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Mr sang a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGood service
I enjoyed my experiences in renting a house this time. The house is in good condition and on convenient location. Sam served us to view it twice with patience and explained in details and negotiated some rent reduction for me. Will try Romans with first priority in future.
Dear GavinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmy has been an absolute delight to…
Amy has been an absolute delight to deal with, making everything stress-free and easy to do
5/5
TrustpilotRomans did their thing!
Romans Fleet helped us sell our property extremely quickly, they were very helpful with the process including I.D checks and keeping us posted during the process.We are sad to leave fleet but have our new lives in the very South West to look forward too and wish Romans and our buyer the very best.
Dear Marshall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotIn recently leaving a rented property…
In recently leaving a rented property the service, guidance and general assistance from Mark in Lettings and then Sarah in sales was faultless.Normal, compassionate, polite and friendly people.
Dear AlexCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotA great team …
The girls in the office have been fantastic, I’ve been in a few times now and there’s always a warm welcome. They are always happy to explain the process and make it easy. They are a credit to the company. I will happily return and recommend to others. Thank you team
Hi Lewis, Thank you so much for your review. We really appreciate it. Saffron, Amy and Brittany
5/5
TrustpilotLewis Debb's excellent service
Lewis Debb provided excellent advice and service from the very beginning of the rental process -- a friendly and fruitful collaboration where he made himself available at all times.
Dear KewmarsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
