Romans Guildford reviews

★★★★★ 1/5

Trustpilot

They use forgery and break the law!! Stay away!!

We are thinking about taking Romans and our landlords to The Property Ombudsman (but preferable the court) after they now are using edited photos and fraud to try and take money from our deposit (but first of course we will go to the TDS, but that will only cover our deposit money). Luckily we got advised to get an independent company (on top of the ones Romans pay to do help them and the landlords get the deposit money) to do the check out report. The independent company said everything in the house was in the same condition - or better and cleaner!! - as when we moved in (we got the same company to do a check in report). Romans tried to frame us for so many serious and expensive things, but whenever we proofed them wrong, they added new items to the damage list and raised the price on the things already there. Eventually they ran out of things to charge us for, and then gave us the impressions that they had new photos from their own check out report that had not previously been shown to us, so we needed to pay additionally £250. Then it turns out these photos have been made up to discredit us, and have nothing to do with the check out report or us. First Romans told us, it was the landlords fault, and that the landlords supplied the falsified pictures - which is plain out FORGERY, now they are saying, that they will support ANYTHING the landlords supply - even if it is falsified, as they are merely the third part, and do not judge the landlords (but the law does!!). This after we paid £575 to have the house professional cleaned, because we were threaten that if we did not use a company recommended by Romans, they would not accept the standard of cleaning and we could not get access to the house again, but would have to pay a Romans' recommend company to come out and clean once more. On the other hand, if we used the super expensive cleaning company, Romans in return promised that we would not be charged additionally for cleaning, since they could come back with Romans blessing and clean it again. We also had the carpet and the windows professionally cleaned to be on the safe side. But nothing helped!! We were also specifically informed, that if we did a no show or tried to change the check out date, Romans would charge us £144. Romans changed the check out TWICE - and one time I was already in front of the house waiting, but apparently Romans do not need to follow their own guidelines about changing the check out - only tenants need to pay. We moved to England from the US, and hoped to find a house to live in for 2-4 years. Romans convinced us to take this house (even though knowing it had already been sold, and the landlords was just waiting for the buyers to complete a “chain”). We stayed in a serviced apartment for 5 weeks with our furniture in storage, since it was more than two months before the house was available, but for us we thought it would be worth the wait (and the extra cost), to then get to live in this house. Then three months after we moved in and got our children into new schools here, we got a notice from Romans, because the buyers of the house had completed their chain. We never even thought about, that this could happen to us. And the list of the horrendous things Romans and our landlords have put us through goes on and on. It is Romans in Camberley and the company they used for their “own” check out report is called “Oakley and Jane” - NEVER let them in your house is my advice. We have been told by more people now, with the exact same experience - with the exact same companies, that this is the way Romans does all their business all the time, but are wondering why no one tries to stop them? I am sure that if more people teamed up we could actually stop some of this madness, maybe even get a court ruling to support this! A company like this should not be allowed to do business and harm more people. And to the bot Mandy, who Romans have replying all of these - no need give me a phone number, I already have it....- but Romans only cares about money - STAY AWAY.

RT · 2 October 2020

★★★★★ 1/5

Trustpilot

The experience with Romans has been dreadful

The experience with Romans has been quite appalling.

David · 7 October 2025

★★★★★ 1/5

Trustpilot

Shocking practices

Shocking practices. Offer a property for rent at one price however ask what your ‘best offer is’ - This is wrong and appalling behaviour. If you advertise at one price it should be offered to EVERYONE at that price. Not letting people out ‘rent’ each other. Very bad service. Complaint logged with Ombudsman/ CAB and trading standards for this to be looked at.

RossiFan · 28 March 2023

★★★★★ 1/5

Trustpilot

SHARKS…. please be aware

I have been in the property industry as both an investor/developer and a landlord for 30 years. I have used Romans for both and my professional feedback is as follows;When selling with Romans, I was not a client but a pound of flesh, my property was very poorly marketed with a lot of key information missing. Within a couple of weeks the agents focused on getting me to reduce my price, without putting the same effort into finding the right buyer, I would have been able to sell the property. In respect of letting, they say things verbally and renege on promises and assurances that they have made. One word sums them up.... 'Sharks' I wouldn't touch them with a barge pole. Their contracts are designed to lock you in, so please read them carefully.

Kam · 21 September 2020

★★★★★ 1/5

Trustpilot

Poor quality accommodation.

My son rented a house with fellow students. There were problems with damp in many rooms. The owner was known by a member of staff and disappointingly was never taken to task over the issue. Very unhelpful attitude from the agency.

Barry · 14 September 2023

★★★★★ 1/5

Trustpilot

Without doubt the most unscrupulous estate agency around

Without doubt the most unscrupulous and unpleasant Estate Agency I've ever had to work with as a tenant. Having never had a bad experience previously over a decade of renting properties, Romans:1. Charged extortionately for a lesser service;2. Retained moneys beyond the legal limit (when required by government to refund some of the colossal deposit they'd taken);3. Repeatedly lost my records and subsequently wrote threatening messages demanding that I hadn't paid rent that had in fact been provided weeks previous;4. Maintained no communication with me, and didn't make appointments that they had promised the landlord;5. Never apologised or showed any humility for any of the above, instead suddenly going silent once they'd finally accepted blame. If you can avoid having to work with them then I compel you to do so. I would certainly consider not taking a flat if you find that Romans are managing the letting.

S · 16 September 2020

★★★★★ 1/5

Trustpilot

Absolutely awful company will never…

Absolutely awful company will never rent from them every again. We have had nothing but problems since we moved in to the property, which took 7 months to resolve, they are now saying we owe them money which in fact we don’t but we are the people that have to prove otherwise. Just a greedy company that only cares about money and not about their tenants. I wish there was an option for 0 stars as that is all they deserve.

Abi · 14 September 2020

★★★★★ 1/5

Trustpilot

Unfortunately I had no option to give…

Unfortunately I had no option to give one star it should have been zero. Terrible company, unprofessional, unethical and greedy. My daughter has had recent dealings with the Wokingham branch regarding letting a property they were advertising, safe to say she will not even consider letting through Romans after this experience. After my daughter expressed an interest in this particular property Romans said she would need to pay more than the advertised rent to secure the property. My daughter refused to pay anymore than the advertised rent and Romans backed down. Romans stated they could have the property on the zero deposit scheme, they then called and said that this was no longer possible and demanded that 5 weeks deposit and one months rent needed to be paid within 20 minutes in order for them to secure the property. Disgusting company wouldn’t use them under any circumstances.

Melissa · 10 September 2020

★★★★★ 1/5

Trustpilot

Wouldn't recommend renting property…

Wouldn't recommend renting property with Romans. They work with greedy landlords who don't care about properties. Our rent was increased even before we moved in and left us in inconvenient situation because we already gave notice for old property and didn't have much time to find something else. Landlord never fixed issues, it took him 2 month just to fix toilet. Got charged for leaving property "dirty and damaged". Tried to explain that it's not true but no matter what you say they will turn it around against you. We left flat much cleaner when it was when we moved in, but still their clerk said it's not clean enough because of dust in radiators which were there before and etc...

Sandra · 5 September 2020

★★★★★ 5/5

Trustpilot

Isabella York

Isabella York is my property manager. She excels in responsiveness, politeness and professionality. I am very grateful for her continuous support!

Chiara · 11 August 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. All very thorough and timely. Would highly recommend. Particular thanks to Charlie Gammon. Really switched on and always happy to help.

Nikki · 9 May 2022

★★★★★ 1/5

Trustpilot

We started the process with Romans…

We started the process with Romans Broker service in March 2020 and after 6 months they still failed to get the mortgage approved due to the incompetent broker placed in charge. Incorrect forms submitted on numerous occasions and a lack of professionalism on liaising with the bank. We had to chase the bank for information and spend hours on the phone. The broker ignored our emails and finally in August when she submitted again the wrong form the property was lost. Avoid Romans Brokers at all cost.

Brad · 18 August 2020

★★★★★ 5/5

Trustpilot

I was very impressed with the excellent…

I was very impressed with the excellent service Romans letting agent in Bath and in special Amy has given me. Amy is very organised, helpful, quick and friendly.I couldn’t have asked for more. The whole process has been a wonderful experience.Highly recommended !

Ingrid · 13 July 2023

★★★★★ 5/5

Trustpilot

House valuation visit

Carl was Straight talking & giving balanced advice on Valuation & current market conditions. Friendly professional, punctual visit!

Mrs · 27 November 2022

★★★★★ 5/5

Trustpilot

You achieved the best possible price…

You achieved the best possible price for us. Mike, the sales manager was confident that the property would achieve the valuation that he made. In fact it exceeded the asking price by several thousand pounds. Mike always had a very positive and professional attitude and the whole team were always willing to help when I telephoned, emailed or popped into the Reading Branch. Thank you again for an excellent service.

Debbie · 16 June 2022

★★★★★ 5/5

Trustpilot

Very good service

Very good service. Andrei was very helpful throughout the process of finding and moving into the new renting property.

Vinoth · 19 October 2022

★★★★★ 1/5

Trustpilot

Bullying and Harassment

My partner rented from this terrible estate agents over a period of 18 months. He has rented many times previous and is always clean and tidy. At the 6 monthly checks he was always praised for how clean the place was. Upon moving out he was given charges for unreasonable ‘damage’ and general wear and tear. He argued this was wrong and was hounded via email and phone calls on a daily basis. 2 months after moving out he was told of more ‘damage’ which wasn’t shown on his checkout report due to a software problem. He’s still had no proof of this apparent damage, just told there is now an extra charge to him even though new tenants have been living in the property for over a month now. Romans are rip off merchants who think they can bully people into paying unnecessary charges. Avoid.

Rosie · 30 July 2020

★★★★★ 1/5

Trustpilot

Terrible estate agency. Thief's (£395 for a 1 bedroom cleaning !!)

Terrible estate agency. Please avoid this agency at any cost. They don't care about any tenant , their only concern is about the landlords that pay them commissions. Specially Mrs KIM SHANKS , responsible for a ''follow up service '' , she didn't care if I stay 3 winter weeks without water , but forced me to accept a 1 bedroom cleaning service for £395 !!!! And even thereat me !!! She keeps keys of the apartment they lent and without permission , they walk in and photograph your personal belongings . AVOID THIS AGENCY..........any is better than this one

Antonio · 25 July 2020

★★★★★ 1/5

Trustpilot

Avoid as a landlord

Some good people at branches but really lacks when it comes to property management.Management staff lack common decency of returning calls, reading emails, professional courtsy and worst of all common sense. They fail to understand relatively simple regulations that they should be champions at. Every few montsh there is some or the other catastrophe caused by their negligence - be it the lack of sense in following protocol or compliance team being plain stubborn even when presented with black and white evidence of their mistakes. Have suffered with them for a few years but wouldn't recommend at all.

Ranjan · 22 March 2024

★★★★★ 5/5

Trustpilot

Thank you

Can’t thank Charlie Gammon and Mia Chapman from the Farnborough office for their help and communication throughout the process of selling my property.

Tracy · 21 April 2022

★★★★★ 5/5

Trustpilot

I recently rent a 3 bedroom apartment…

I recently rent a 3 bedroom apartment with Romans, Darshil Sheth made the process easy smooth one. I want to say thank to Darshil Sheth for his support and the Aldershot team.

Ronke · 21 March 2024

★★★★★ 4/5

Trustpilot

Great experience

Great experience! They have been really hands on and approachable especially Nathan. Well done!

Ven · 5 April 2023

★★★★★ 5/5

Trustpilot

Excellent letting management

Excellent letting management. Kim Stockley, Senior Property Manager is superb. Always courteous and very thorough. Nothing is too much trouble. Works orders and quotes done promptly and without fuss.Excellent service and would definitely recommend.

MC · 6 February 2024

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. When we first moved into our rented property there were a number of issues that took them over 3 months to sort out. Most recently in these covid-19 times they sent our landlords gas engineer brother to carry out a gas check without advising how he would be protecting himself and us from potential infection. I have never been so angry. DO NOT RENT OR BUY WITH ROMANS they are completely incompetent and do not care at all.

Customer · 25 June 2020