Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was contacted via facebook by a member of Martin and Co's team, as a negative review had been posted on their google page by someone matching my name and picture, and as they have no record of me using any of their services they were puzzled why.
Given I had written no such review, and my google account is set not to reveal my full name and I do not have a picture uploaded I was very concerned.
Upon searching I can see someone has set up an account in my name and stolen a picture of me. I have no idea why anyone would use my details - it is both fraudulent and a criminal to impersonate someone else online. I have flagged this up with google and will refer this to the IC3 (Internet crime complaint centre) if the review is not removed and the fake account deleted.
I can only assume that someone with an interest in discrediting this company would go to the trouble to set up a fake account and leave negative review. I have left this review to make others aware of what is happening, and left 5 stars to balance out the fake 1 star review left by the fake account. I will remove this review when the fake review has been removed.
James · 23 August 2018
Agent replied
Thanks James and really appreciate you helping us to get to the bottom of this. Fingers crossed that Google will take action now.
★★★★★ 5/5
GoogleMartin & Co offered a great service from the start of our tenancy right through to the end two years later. Thorough and professional service, quick to respond to questions or issues. We rented in the Guildford area for over 10 years and they are head and shoulders above other letting agents in the area. Would fully recommend.
Emma · 8 March 2023
Agent replied · 7 April 2023
Thank you so much for your review, it is really appreciated.
★★★★★ 1/5
GoogleThey did not care for tenents. And tried to take advantage of the fact that we are students and tried to take our deposits from us. I moved into the house to find mouldy food in the fridge, and the bath was mouldy
Please just do not move into here, they will ignore you when you need anything. And they will never give you your money
Absolutely terrible.
Lin · 23 August 2021
Agent replied
You, like your friends, are not giving the whole story here and are just posting one star reviews to try and damage the business. Your tenancy ended in 2019 and you received your deposit back without dispute so I am not sure why you have suddenly decided to make something up. You signed the inventory and confirmed that everything was clean when you moved in so I am not sure why you did not say anything about the mould that you "claim" was there. We also have pictures of the fridge from when you moved in that you signed to confirm was empty and clean (likewise the bath). We have flagged this with Google as a false.
★★★★★ 1/5
GoogleIncompetent estate agent. PLEASE AVOID THEM. When you finish your tenancy agreement they will want to deduct money for PETTY THINGS. If there is dust inside the radiator they will charge you. We cleaned the house thoroughly and then brought in a professional cleaning company to satify the estate agent and THEY STILL DEDUCT £300 for cleaning from your deposit.NegativeResponsiveness, Quality, Professionalism, Value
Yusif · 14 June 2021
Agent replied · 13 June 2024
Thank you for your review however you have not really explained why you have decided to give your review so just so that the facts are clear. We explained to you when we met at our offices, prior to the end of your tenancy, that we would await the check-out report to assess the level of cleanliness of the property. The inventory clerk stated in her general overview “The tenants have tried to clean the property themselves and it is presented in an orderly fashion but has not been cleaned to a good or satisfactory standard. Dust remains throughout the property to skirtings, doors, picture rails and radiators etc. The paintwork and upvc on doors and window frames is dirty and marked. Appliances have not been adequately cleaned, nor carpets steam cleaned. General cleaning oversights remain in the bathroom and kitchen.” In addition, food had been left in the freezer which had to be cleared and defrosted before it could be cleaned.
If you did employ a cleaning company (we have seen no evidence) we would suggest you approach them with a copy of the check-out report and request a refund. At the meeting we also explained that we cannot deduct anything from your deposit but can request deductions to be made. We had the property cleaned to the standard that we expected and have requested payment of the cost from your deposit.
As is your right, you have disputed that cost and it will be for the deposit scheme arbitrator to look at the facts and decide whether our claim is reasonable, which again we made clear at the meeting. We will accept whatever decision is made.
★★★★★ 5/5
GoogleReally struggled to find a place with other estate agents so got in touch with Abigail Moore At Martin and Co Guildford and she has been amazing From the start. Abigail found me the perfect property and went above and beyond so I could have it! Couldn’t of done it with out her.
Lucy · 13 April 2022
Agent replied · 12 June 2024
Thank you so much for your kind review, I hope that you will be happy in your new home.
★★★★★ 1/5
GoogleIncompetent estate agent. PLEASE AVOID THEM. When you finish your tenancy agreement they will want to deduct money for PETTY THINGS. If there is dust inside the radiator they will charge you. We cleaned the house thoroughly and then brought in a professional cleaning company to satify the estate agent and THEY STILL DEDUCT £300 for cleaning from your deposit.
Yusif · 23 August 2020
Agent replied · 23 August 2026
Thank you for your review however you have not really explained why you have decided to give your review so just so that the facts are clear. We explained to you when we met at our offices, prior to the end of your tenancy, that we would await the check-out report to assess the level of cleanliness of the property. The inventory clerk stated in her general overview “The tenants have tried to clean the property themselves and it is presented in an orderly fashion but has not been cleaned to a good or satisfactory standard. Dust remains throughout the property to skirtings, doors, picture rails and radiators etc. The paintwork and upvc on doors and window frames is dirty and marked. Appliances have not been adequately cleaned, nor carpets steam cleaned. General cleaning oversights remain in the bathroom and kitchen.” In addition, food had been left in the freezer which had to be cleared and defrosted before it could be cleaned.
If you did employ a cleaning company (we have seen no evidence) we would suggest you approach them with a copy of the check-out report and request a refund. At the meeting we also explained that we cannot deduct anything from your deposit but can request deductions to be made. We had the property cleaned to the standard that we expected and have requested payment of the cost from your deposit.
As is your right, you have disputed that cost and it will be for the deposit scheme arbitrator to look at the facts and decide whether our claim is reasonable, which again we made clear at the meeting. We will accept whatever decision is made.
★★★★★ 5/5
Facebookaccount with amazement, i remember few months back i had nothing i couldn't boast of 100 $ in my bank account cause i've lost my life-savings and pension to scammers, i had lost all hope in life.. until MRS CHARLOTTE WAYNE came along, the man who changed my life totally. i had concluded that all account managers in groups were scammers but M proved me wrong, every time i apologize to him for doubting him from the start. Everyone needs to meet him he is the one, i urge you reading this not to conclude that every account manager are the same i propose you try MRS CHARLOTTE WAYNE and see for yourself before concluding. Reach her on
email charlottewayne303@gmail.co
whatsapp:+39 (351) 093 7250
Chetauya · 5 August 2022
★★★★★ 5/5
GoogleAbigail you are amazing. So efficient, kind, caring and all round just fabulous. You have helped my Mom and two sisters find an awesome home after a very stressful time not being able to find a property once landing in the UK from South Africa. We cannot thank you enough.
Gabrielle · 13 April 2022
Agent replied · 30 May 2024
Thank you for your kind review, it is really appreciated.
★★★★★ 5/5
GoogleRented with M&Co for 2 years in Guildford. Amazing experience. Great customer service, in depth response and always a pleasant experience.
Abigail, Louise, Linda, Steve and all the wonderful members of the team have truly made it an exceptional experience.
Abdullah · 8 March 2023
Agent replied
Thank you so much for your kind review, it is really appreciated.
★★★★★ 1/5
GoogleHouse was dirty when we first took it.
Hassan · 23 August 2020
Agent replied · 3 June 2024
I cannot find any record of you having been a client of ours so I am not sure what property you are reviewing to unless you are posting on fake review on behalf of Yusif Abas.
★★★★★ 5/5
GoogleEight years managing my property and never once had a complaint to make. Martin and Co have taken care of everything that might have gone wrong in the house and have always been helpful and available. Most importantly, the tenants they've chosen to let the house to have ways been very good. Thank you.
S · 23 August 2020
Agent replied · 7 April 2023
Thank you for your kind review, it is really appreciated.
★★★★★ 1/5
GoogleWhere to start with this dismal and frankly highly incompetent office. Our experience has been an absolute mess over the course of our tenancy. To begin the property was not cleaned adequately prior to our move in and the response of this office was 'we didn't have the time to clean it'. This was only the start of the mess. With regards to the cleaning of the house at the end of the tenancy, we did not receive the property in a professionally cleaned state, we had an entitlement for cleaning due to the state of the house upon our arrival. They didn't know where this money was the first time that we asked for it. Then they tried to tell us that one of us had the sum when we didn't and it was returned to the previous tenants (whom we don't have contact with). They then told us to seek them out and ask for the money. We has a string of around 30 emails constantly having to chase them up for our money. In the end we got the money and were told that 'they expected the house to be cleaned professionally'. Having read our contract there was no clause for such an obligation. I asked them multiple times to simply read the agreement and confirm that what they were claiming was not strictly necessary. They straight up ignored this aspect and kept spewing the same rubbish they had in all their emails just trying to run circles around us until the tenancy finished. This was incredibly unprofessional from them and was by far one of the most time consuming and wasteful things we have had to deal with as we also had to travel to their office to have a meeting to sort out the mess which could have been done on the phone or through email. I guess its not that much of a surprise given that its their job to try and con you out of your entitled money. We then moved on to the check out where an independent person came to view the property. We were told that it was the same condition that it was found in on the whole which fulfilled our agreement. Fast forward a few days and the report we got was a joke. At the start of the tenancy they took terrible pictures with no real detail as the check in inventory was done by this office and not an independent company. The check out report had far more detailed pictures which made it seem like the house wasn't cleaned. Luckily we had recorded the state of the house during check in/out so we had good evidence in our pockets . The estate agents then tried to charge us £275 for cleaning by a company that had been dissolved in 2019 with no point of contact for this imaginary business. They also informed us of this decision after the fact they had informed us that the house was being renovated (we forgot some of our papers there which is how we found this out). Probably a ploy to get free cleaning after they messed up the house trying to revamp it. We then had to wait another month and a half to dispute their bogus claim. They hadn't read the agreement properly which was their downfall (something very incompetent in my eyes as I mentioned it to them numerous times). In the end they tried to claim the money for the state of the house in 2016 not 2019( start of our agreement). Thankfully they lost this dispute but it just goes to show just how criminal these people are to try and take £275 from students and to swindle them thinking they don't know what they signed up for. In conclusion I can only dissuade any one, and in particular students, from doing any business with these people. They are rude liars, time wasters and they will try to steal as much money from under your nose as they can. If you have no choice but to go into a tenancy with these people, take great care in reading your agreement as it will save you money and make sure you record your property when you move in and out as they will try to claw any money from you for cleaning. There wasn't enough characters to detail all the problems we faced but there were many, STAY AWAY FROM THESE PEOPLE.
Ali · 23 August 2021
★★★★★ 5/5
GoogleWe've just started our tenancy and so far the team have been excellent in making our move seamless. From arranging the viewing, to making the offer and signing the tenancy agreement, Abi and Linda have been really supportive, friendly and accommodating throughout the process. Would recommend!
Saara · 12 September 2020
Agent replied
Thank you so much for your kind review, it is really appreciated.
★★★★★ 5/5
GoogleWe have worked for Martin & Co Letting & Estate Agents for several years now and have always found them to be well organised and efficient. They are proactive with property faults and quick to arrange repairs and maintenance, always ensuring their tenants experience a minimum of disruption.
Buxton · 11 June 2019
Agent replied · 7 April 2023
Thank you for your kind review Richard.
★★★★★ 1/5
GoogleTHING TWICE BEFORE USING THEIR SERVICES! Not professional at all, I live in a property managed by them and the house is not in a proper condition at all, contrary to what we have signed for in the contract. For example, the garden is not maintained as it was supposed to be. The shower is broken and is taking them more than a month to fix it! The whole house (especially the curtains) should have been professionally cleaned prior to our moving in but they were rather not and there are many other responsibilities which have not been met! THING TWICE BEFORE USING THEIR SERVICES!
Ivan · 23 August 2018
★★★★★ 5/5
GoogleFantastic Company-We have had a successful relationship with Martin and Co. for over 10years and have found that all staff share the same commitment to quality service that is exemplified by senior estate agent Richard Neale. Being out of the country we have relied on the ears and eyes of this friendly and efficient team to manage a huge range of tasks from repairing a leak, to providing representation, co-ordinating and finding suppliers to even helping us sell our house. There’s nothing too difficult for them. Their positivity extends to all of their clients to include tenants, landlords and suppliers spreading their culture of ‘can-do’. We really can’t express our gratitude to Martin and Co enough.
Richard · 23 August 2018
★★★★★ 5/5
GoogleI have to say they are the best Letting agents in Guildford. I found all members of staff professional and efficient. A massive 5-stars to Abigail who held my hand through 2 moves and went out of her way to ensure myself and the dog found the right house. When I had to use 'maintenance' they turned up on the day and didn't leave until the problem was rectified. Such a shame more agencies couldn't be this honest and helpful. As a tenant I'm very impressed and all Landlords out there should have Martin & Co on speed dial.
Jacqueline · 23 August 2018
★★★★★ 5/5
GoogleWe had some problems with the application forms but Martin&Co were extremely helpful throughout the whole process. They were very quick in replying to emails and making sure all the process of referencing ran as smooth as possible. Overall great experience! Definitely reccomend.
Ivelina · 9 January 2019
Agent replied
I am glad we were able to get things sorted for you. Thank you for your review.
★★★★★ 5/5
GoogleWe had some problems with the application forms but Martin&Co were extremely helpful throughout the whole process. They were very quick in replying to emails and making sure all the process of referencing ran as smooth as possible. Overall great experience! Definitely reccomend.
Ivelina · 23 August 2018
Agent replied
I am glad we were able to get things sorted for you. Thank you for your review.
★★★★★ 5/5
GoogleAs a student who has has experience with a few dodgy lettings agencies in guildford, I can honestly say martin and co are the most helpful and professional. They couldn't do enough to help me and my housemates.
Cara · 23 August 2020
Agent replied
Thank you for your kind review Cara, it is really appreciated. I am pleased to hear that we are looking after you and your housemates.
★★★★★ 1/5
GoogleIncompetent estate agent. PLEASE AVOID THEM. When you finish your tenancy agreement they will want to deduct money for PETTY THINGS. If there is dust inside the radiator they will charge you. We cleaned the house thoroughly and then brought in a professional cleaning company to satify the estate agent and THEY STILL DEDUCT £300 for cleaning from your deposit.NegativeResponsiveness, Quality, Professionalism, Value
Ali · 11 June 2021
★★★★★ 5/5
GoogleI phoned the office needing some information. The team were extremely efficient and helpful, well mannered, call back when they said they would. I was really impressed at their level of knowledge and politeness.
E · 23 August 2018
Agent replied
Thank you for your kind review, I am glad that we were able to help you.
★★★★★ 1/5
GoogleVery Poor Service- never met a group of individuals so unwilling to do their job. Have to call many many times for basic services.
Would be 0 stars.
Artrix · 23 August 2018
Agent replied
Thank you for your review and I am sorry that you feel that you have had a negative experience however having checked our records we have no details of you as a customer. I would be happy to discuss your issues further if you would like to call 01483 604785.
★★★★★ 5/5
GoogleWas assisted by Abigail Moore who was very helpful and friendly, would recommend.
James · 13 April 2022
Agent replied · 7 June 2024
Thank you for your kind review, I am glad Abigail was able to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
