Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotExtremely Disappointed Tenant Experience, Avoid Renting with Knight Frank
I am a tenant in one of Knight Frank’s Hampstead properties, and my experience has been nothing short of a disaster. For over a month, I have been living without a functional bathroom sink, a leaking shower that causes water to pour into the living room below, and a massive hole in the living/dining room ceiling.Despite numerous polite and professional attempts to contact Knight Frank, my concerns have been repeatedly ignored. These are uninhabitable living conditions, made even more unacceptable considering the substantial rent I pay for this property.This is not an isolated incident. Over the summer, Knight Frank left me with persistent leaks for over two months and the same unresolved hole in the ceiling for more than a month. Now, with the holiday season around the corner, there is no progress in sight. Hosting friends and family was one of the main reasons I chose this flat, but I have been unable to have anyone over for more than three months this year. I am now facing the prospect of spending Christmas alone, ashamed of the state of my home.Knight Frank has shown zero accountability. I have not been offered any compensation for this ongoing ordeal. When the water was completely turned off, they didn’t even provide temporary accommodation or alternatives. I was left to brush my teeth and wash up in café bathrooms, an utterly unacceptable situation for any tenant.This is a serious warning to anyone considering renting with Knight Frank. Their lack of professionalism, responsiveness, and basic human decency has turned what should be a comfortable home into a source of constant stress and frustration.Bianca Matei
Bianca · 15 November 2024
Agent replied · 27 December 2024
Dear Bianca,We are really sorry to hear about your experience. A member of the team will be reaching out to discuss this further.Please accept our apologies again.Knight Frank
★★★★★ 5/5
TrustpilotAmazing Service from Josh Ward-Brickett
Josh has been nothing short of exceptional in his work with his clients. He has some of the best service I have seen amongst property managers and always provides good advice while delivering efficient and effective solutions whenever problems arise. Thank you for your work.
Ja · 28 March 2024
Agent replied · 22 October 2024
Ja thank you very much for your kind words. I am extremely glad to be able to deliver a best in class service and will continue to do so. Best wishes, Josh
★★★★★ 5/5
TrustpilotWe dealt with Laura Eaton for our first…
We dealt with Laura Eaton for our first tenancy with KF and she had been first class. Great communication and empathy would highly recommend quick to respond drop out queries and great follow up. Well done Laura.
Bridgeen · 20 August 2024
Agent replied · 22 October 2024
Thank you Bridgeen, it has been a pleasure to assist you and Howard, I hope all goes well with the unpackingKind regardsLaura
★★★★★ 5/5
TrustpilotAva HO is my property manager and she’s…
Ava HO is my property manager and she’s a star, always proactive and responsive when I have an issue, ensuring a smooth communication! Thank you so much!!
Sidonie · 13 May 2026
Agent replied · 22 May 2026
Hi Sidonie,
Thank you so much for your kind words. I’m really glad I could help.
Please feel free to reach out anytime.
Best regards,
Ava
★★★★★ 5/5
TrustpilotMister Andrew Twagira was the best…
Mister Andrew Twagira was the best agent i coudl've get, helpful, easy to talk with and quick, he was able to give me a great experience and image of Knight Frank, which i recommend 100%.
Sami · 20 October 2025
★★★★★ 5/5
Trustpilot2024 Renewal with Vinnie
Dealing with our 2024 renewal with Vinnie was seamless! He was very responsive and fair-minded throughout the process, finally drafting our renewal addendum extremely promptly within an hour of our final agreement with the landlord.
William · 16 September 2024
Agent replied · 22 October 2024
Dear William,Thank you for the lovely review.It was a pleasure to assist you in the process and thank you for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotCustomers Service at its best.
We unfortunately experienced many delays with our sale process with various issues down the chain.But of huge importance is the fact that the property we were purchasing was being marketed by Knight Frank who were very supportive especially when one considers they were not our selling agents; but representing the sale of the property we planned to purchase. One lady in particular Fiona was remarkable who kept tabs with each and every movement and was giving updates regularly and being extra mindful of how delicate and stressful the situation had become. If you are looking to sell your property go with Knight Frank, customer service above and beyond!!
Michael · 17 January 2024
★★★★★ 5/5
TrustpilotHenry - Knnight Frank
Henry is our property manager; he is always extremely swift in responding, and effective at generating the necessary action to ensure any problem we have is resolved efficiently. He is also very kind and genuine.
Dan · 15 September 2024
Agent replied · 22 October 2024
Thank you very much for your kind words Dan. I pray I continue to deliver high quality service to you as a Knight Frank Client and continue to give my best as your property manager. Thank you once again.Henry
★★★★★ 5/5
TrustpilotOur Property Manager
Our Property Manager, Ava Ho, has been doing a great job in managing our property. She is efficient, proactive and professional. Definitely an asset to the company!
CY · 11 May 2026
Agent replied · 22 October 2024
Hi Catherine,
Thank you so much for your kind feedback, I really appreciate it and it’s been a pleasure working with you.
Best regards,
Ava
★★★★★ 5/5
TrustpilotThank you to Regvita B
Thank you to Regvita B. for all her support & help through my (little) technical glitches at my flat. She is always available and comes back to me really quickly which is much appreciated. A
AURELIE · 13 September 2024
Agent replied · 22 October 2024
Thank you for your feedback and its my pleasure assisting you, please do not hesitate to contact me should you require anything else.Regvita
★★★★★ 5/5
TrustpilotWe recently purchased our house through…
We recently purchased our house through Knight Frank Clifton. Rachael Hancock and team supported us on the sales progression. She kept us informed and chased the vendor when necessary to keep momentum during conveyancing. Rachael and team were professional and responsive.
Jerry · 2 June 2024
Agent replied · 22 October 2024
Many thanks for taking the time to leave a review. It was a team effort with yourselves to get this across the line. We hope you will be very happy in your new home.
★★★★★ 5/5
TrustpilotI greatly appreciated working with…
I greatly appreciated working with Vinoath (Vinnie) Selvakumar. He was prompt in his responses to my numerous inquiries throughout the duration of our clients tenancy renewal period. Vinnie was very professional in all our dealings and Knight Frank is luck to have him as a representative for their organization.
Brad · 19 December 2023
Agent replied · 22 October 2024
Dear Brad,It was a pleasure to assist you in your client’s renewal.Thank you for the kind words, greatly appreciated.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotExcellent work
Excellent work - so quick, very responsive and efficient managed to get us the best deal. Louna made our lives easier and worked hard to deliver us a great outcome - would 100% recommend her.
Morgane · 16 October 2025
★★★★★ 5/5
TrustpilotKavita and Katie are great.
NA · 5 October 2026
Agent replied · 10 October 2026
Thank you so much for your lovely review! Kavita and I really appreciate your kind words and are so pleased we could help.
Kind regards,
Katie
★★★★★ 5/5
TrustpilotExcellent service from Knight Frank
Excellent service from Knight Frank . They have been looking after my property for many years . Always sending me necessary emails and updates regarding my flat . Thank you to Regvita Burdiniene and Charlotte Maclean and the lettings team . Everyone very professional and helpful.
Maryam · 13 February 2024
Agent replied · 22 October 2024
Thank you for your kind words Maryam. It has been a pleasure to assist you with your renewal and to manage your property. Please don’t hesitate to contact us should you require any further assistance.Regvita and Charlotte
★★★★★ 5/5
TrustpilotExcellent Experience
I worked with the Knight Frank team to get my property marketed and rented over the last few months. I interacted with a number of their team members (Zara, Stefanie, Allan- Ongoing Property Manager) during this time and found them all to be very professional and responsive to my needs. I genuinely felt they were looking out for my best interest and not simply trying to find any tenant. I would recommend their services to a potential client.
JF · 21 November 2024
Agent replied · 27 December 2024
Thank you for your kind words Jumoke, and it was a pleasure finding you a tenant.We look forward to continuing to work with you. All the best,Kavita and the Ascot team
★★★★★ 5/5
TrustpilotSummer White - helpful and responsive in our Lettings process
Summer was really helpful when arranging to view the property with my partner and following this, she was has been very responsive in facilitating the process of letting the property. Thanks for your help so far Summer!
Stephanie · 1 August 2024
Agent replied · 22 October 2024
Dear Steph, thank you for your kind words, I am delighted to have found a great home for both of you. Best wishesSummer
★★★★★ 5/5
TrustpilotJamie Vass
Jamie Vass and the KF team supporting him were excellent. Jamie was extremely efficient ; excellent re his communication ; very thorough; quick and responsive ; all executed with a warm and charming style. A credit to KF. And an excellent rental outcome. Gavin
Gavin · 23 March 2024
Agent replied · 22 October 2024
Thank you Gavin. It was a pleasure assisting you and I do hope everything is going well. Thank you again. Jamie
★★★★★ 5/5
TrustpilotExcellent service from Knight Frank
We have had an excellent experience with Knight Frank that we are using as our agent for renting out our appartment. In particular Louna has been very proactive and helpful and I would strongly recommend her services.
Julien · 31 July 2024
Agent replied · 22 October 2024
Dear Julien and Mervy, Thank you for your kind words. It was a pleasure helping you on this occasion. Best wishes,Louna
★★★★★ 5/5
TrustpilotExtremely professional and helpful…
Extremely professional and helpful throughout. Catrin Baker has been particularly impressive in the speed and supportiveness of her responses. It makes us as tenants feel very looked after and that we will be safe and happy in our new flat
Jonathan · 6 June 2024
Agent replied · 22 October 2024
Dear JonathanIt has been a pleasure to help you with your move. I am here to help should you need anything further.Kind regardsCatrin
★★★★★ 5/5
TrustpilotAlways there for us
Throughout the long drawn out sale of our property, Francesca Leighton-Scott and her team provided exemplary service. Professional, friendly, approachable. In particular dealing co-operatively with another agent, following up leads and dealing with the need to conclude urgently for personal reasons. Highly recommended.
Marian · 7 April 2024
Agent replied · 22 October 2024
Thank you for your kind words Marian. It has been a journey, and I am so pleased that the patience and persistence paid off. It was a pleasure working with you both. Kindest regards, Francesca.
★★★★★ 5/5
TrustpilotProfessional, friendly and helpful
From my initial contact with Lexi, subsequent viewings with James, and diligent follow-up from Lexi I found them to be professional, friendly and helpful throughout.Lexi is truly an asset to the Knight Frank team.
Customer · 13 September 2024
Agent replied · 22 October 2024
Thank you so much for your kind words. It was an absolute pleasure to help you and we hope to work together again in the future! If we can ever be of assistance, please do let us know.Best wishes,Lexi and James
★★★★★ 5/5
TrustpilotVery positive experience!
Ines was excellent from start to finish - super proactive and communicative. A country mile ahead of other chaotic estate agent dealings I’ve had in the past over the years!
Ed · 13 November 2024
Agent replied · 27 December 2024
Thank you Ed for your feedback, So pleased I was able to assist with your search!All the best, Ines
★★★★★ 5/5
TrustpilotOmar Areef is the best real estate…
Omar Areef is the best real estate agent ever; extremely helpful, responsive, and always with a good attitude and positive energy. He helped me find and secure my current home, which is better than I even imagined and hoped, taken from a virtual tour. Thank you so much!
Wan · 15 December 2023
Agent replied · 22 October 2024
Thank you Wan Lin for your fantastic review. It was a pleasure working with you to find you your new London home! Kind regards, Omar
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