5/5
TrustpilotEllie has been very helpful and gone…
Ellie has been very helpful and gone above and beyond to help me. I appreciate everything you have done! Thanks Ellie
Trusted Agent profile · Grimsby
Reeds Rains Grimsby reviews
★★★★★
2,046 reviews across 2 platforms
6 Bethlehem Street, Grimsby, DN31 1JU, DN31 1JU
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Reeds Rains's office in Grimsby, at 6 Bethlehem Street, is rated 3.7 out of 5 across 2,046 reviews on two platforms.
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Reviews
Every review we hold for the Grimsby office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotHorrendous service from Grimsby branch…
Horrendous service from Grimsby branch to both us, the buyer, and their customer, the seller. We ended up arranging a 3rd viewing to deal with the seller direct because of all the hassle we had, and it turned out the seller had suffered the same!The biggest issue is that they will LIE to get you to increase your offer. I always had to chase them as they never replied to emails all called back when promised. They constantly failed to pass on info/questions to the seller.The biggest liar is the manager Marie, and the we also dealt with a Julie, Sarah & Sophie who played a part in the lies. Example - “the seller would like you to use our solicitor, it would make your offer more attractive”. After asking to pass on my details to communicate “the seller doesn’t want to as they want our professional (lol) service”. They also make out you HAVE to come in for a “qualifying” meeting if your offer is accepted - this is another disguised way to get you in with their mortgage broker who I imagine (I refused to go) will hard sell mortgage and house / life insurance.The lies and omissions came to light by dealing direct. The seller had experienced the same lack of communication. Never got feedback on viewings for them. Failed to turn up to accompany a viewing. Had people turn up for a viewing that they hadn’t been notified of. In the end they said they preferred doing the viewing themselves because the person that turned up was useless (in our case they turned up late, stunk of cigarettes and just followed us around saying “it’s lovely isn’t it” but couldn’t answer any questions)We made 3x offers but only one was communicated to the seller - we got a different story from each person at reeds as to why they rejected the offer (lies) and what they were after. Only dealing direct enabled us to come to an agreement 3 weeks after putting our first in! They tried to blame the seller for this for various reasons that all turned out to be lies after dealing direct.The seller complained and they offered a reduction in their fee. The fee is ridiculous anyway - £180 upfront for photos and 1.25% commission +VAT. The seller will pay ~ £4K for shoddy service. I used and online estate agent that cost £199 all in, who are available 24/7 and provided outstanding service.I’m sorry but the one advantage the high street has is face to face service, but this has clearly bypassed reeds.Rightmove and seller hosted viewings sell properties nowadays. I can’t understand what they do for the extra £3.8kDon’t trust these cowgirls
1/5
TrustpilotAppalling maintenance of rented properties
Rented a property through them, having some major issues with a leak in the bathroom that caused the floor to basically disintegrate in some parts. Called the maintenance people who sent someone out (more than a month ago) then that was it. Didn’t hear anything back, have been chasing them and keep getting strung along with excuse after excuse, including waiting (10 days) for the landlady to come by for it only to be another reed rains employee. All the while the floor is getting worse and I’m having to make sure I stand on the joists on the floor so I don’t go through to the kitchen. Not happy at all. Also rented out the property with a faulty light switch that the electrician who fixed it said was super dangerous and could have electrocuted us.
5/5
TrustpilotLiverpool City centre branch
I just like to say a huge thanks to Su Poland and her staff.Shes very professional but also friendly and approachable nothing is too much trouble. I know through experience with our tennants particularly one I've had to keep asking her about.She gets the job done with the right result at the end too.Alway easy to deal with.Im lucky she is our Property Manager.Recommend her anytime.
5/5
TrustpilotFantastic! 5* service!
After recently using Reeds Rains to rent a property, I cannot recommend them enough. I was worried about renting as my credit file is far from perfect and many agencies wouldn't touch me and were very quick to judge! Reeds Rains were so understanding and did everything possible to ensure I found a property. Within 2 weeks all the documents were sorted and I had the keys. I was kept updated throughout the process and the customer service I received was outstanding. Jamie, Amy and the rest of the team at the Halifax branch - thank you so much for not judging and doing everything within your power to get things sorted. 100/10 well done! I will definitely be recommending you to friends and family!
5/5
TrustpilotRented a house in Bridlington through the Bridlington branch
We recently rented a house in Bridlington through this company. The lady who dealt with us was Natalie Heseltine, she has been most helpful, efficient and pleasant throughout, nothing has been too much trouble for her to see that we are looked after and we can contact her at anytime if we have any queries or problems with the property, which she deals with promptly.We would recommend this company to anyone.Thank you very much Natalie for all your help.Chris and Angie.
1/5
TrustpilotI had this estate agent letting my…
I had this estate agent letting my property it was awful poor communication, they changed the staff all the time it was a totally unprofessional they did not seem to know much about anything. I would never ever use them again.
Agent replied · 22 October 2024
Hi Mary,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotAbsolutely avoid at all costs
This showers' behaviour whilst selling my home is the reason estate agents deserve the lousy reputation they have.Without going into too much detail, their sales pitch was very convincing and I decided to go with them after a previous sale via another agent fell through at the last minute because they didn't keep on top of the sale.After I'd signed on the dotted line, the branch manager who was handling the sale proceeded to totally disregard my instructions. The property which was unoccupied was left unsecured and in a vulnerable state which lead to thieves stealing lead from the roof, for which reeds rains totally refused to accept any responsibility.The conditions of the sale I had laid down were totally ignored and this lead to my being forced to accept a much lower price than several identical independent valuations had valued the property at. I was blatantly lied to on several occasions in order for reeds rains to make a fast buck at my expense.But that wasn't the worst part.....having witheld payment until the matter was resolved, I proceeded to raise a complaint with their upper management to be greeted by a "we sold your house, we don't really care how, so cough up....." attitude.Be warned.....these people will lie, cheat and deceive you and do what the hell they feel like.....and then when you complain they'll deny all knowledge of wrongdoing, accuse you as their client of lying and then bully you for their money....Caveat emptor indeed.....
1/5
TrustpilotWent to view the house but instead bombarded with mortgage adverstisement
I went to view the house this morning. Instead of giving me info about house that I was asking, the guy showing me around advertised about their mortgage services. In these day and age, one can go online, compare many mortgage providers, call the providers to confirm the rate and choose it. During my viewing, he answered calls and repeatedly saying 'I will be there in 5mins' i.e. I need to finish viewing quickly. I will never use this agent again.
1/5
TrustpilotTotally disgusting encounter with …
Totally disgusting encounter with Cheadle Office SK8, absolutely unbelievable. Not one staff member, but all staff members at this branch appear to totally disinterested in helping potential buyers/sellers. We were told that property we had viewed was not available for any more viewings unless we made an offer, obviously we were not prepared to do so. The whole interaction with the staff was very suspicious and therefore we called directly to the vendor, to express our concern at lack of interest and basically advise him of the lack of activity in respect of marketing his property. Guess what after being told vendor did not want any further viewings, he offered us a viewing for the following day. So vendor and buyer organised viewings SO what are Rains and Rains charging commission for, answers on a post card please!
2/5
TrustpilotReally wanted to sell my house with reeds rains
Really wanted to sell my house with Wendy at Reeds Rains Rawtenstall because she WERE lovely & helpful with a valuation on part exchange on my property early last year. But the last time I phone her just to let her know that we were still selling the house in the early months 2018 (few jobs needed doing)All she had to do is phone me back on my landline after she had finished with another call. The only place I get a mobile signal is stood up next to the window, as being disabled it were painful standing, She never phoned back so I did later on, she made me feel like I were wasting her time.What is it with Rossendale estate agents ? My dealings with a couple of them have been unbelievable.... Nasty & condescending, wouldn't speak to potential clients and their wage payers like they do?
1/5
TrustpilotArranged a viewing but when we arrived …
Arranged a viewing but when we arrived no estate agent turned up. Phoned the estate agent who said they had spoke with my husband (which never happened) and also said that we had booked in for the day before which also wasn’t correct because it was a day that we could not make and I wrote the appointment in my diary while on the telephone. Will not make any arrangements through this estate agents again. How do they expect to sell hours when they can’t even get the viewings right
1/5
TrustpilotDo not seem to care*
Our recent experience of the Heald Green branch was professional and courteous, right up until you sign and then when actions are not delivered and you need to highlight it, the service unraveled. From that point on it was downhill. We experienced ad hoc updates (with the exceptions of the automated ones) a selection of deviations to the truth, an overestimation of the price we could achieve, 'non authentic' (invented??) prospects and in the end I couldn't trust the branch manager unless it was in writing. Something I have never had to resort to. Ultimately we had no choice but to go to head office to explain (in writing) and wait for their investigation outcome.*Special note to the one proactive person who did anything for us was Leah. It was Leah that got viewers to the property, followed up with all parties and was truely motivated to sell our lovely home. The complaints team who after (15 working days plus the xmas and new year period) finally came back to me and permitted us out of our fixed term contract, from that moment (within an hour) the property was withdrawn - proving they can act fast if they want to!Now found a local independent agent, who knows the market and the meaning of service. Use at your peril!
1/5
TrustpilotWould never go near these guys again
Would never go near these guys again. Disaster when property check was competed at start and end of tenancy (pretty much non exsistent) and trying to get the deposit back (after 3 months) was a nightmare. Sandi the end of lease consultant sent 3 emails asking for bank account details and received 3 responses giving the details of two account numbers and advising that we have seperated so need seperate payments. The super helpful Sandi Williams then emailed 9 days after processing the payment (10 weeks after vacating the property) to say the money had been released. After 3 emails she refused to disclose the account / accounts the funds had been transferred to and only over the phone could she confirm that the funds were not transferred to my account ... the same one in the 3 emails she had been sent. Not sure what it is with the arrogant level of customer service provided by estate agents in this country but it is amazingly pathetic.
5/5
TrustpilotChris was punctual
Chris was punctual, professional,quite easy to get along with,highly recommended
1/5
TrustpilotAbsolute rip off merchants avoid at all costs
Moving from Birmingham to Preston I found this lovely two bedroom flat which I decided to go for through read rains. I was very sceptical about the extortionate fee of £240 that they were charging but I was told that they went the extra mile and this is why the fee was more than what other state agents charged. In addition to this there would also be a fee of £120 a year. I was told that a tenency check would be performed which included a credit check and Work reference. When asked would I get my money back if the checks failed for what ever reason, I was told yes if the landlord decided to pull out but failing the credit check all that would be required is a guarantor. I told them that I work to the medical Locum and they were quite happy with this. A few days later I get a phone call from reed rains telling me that my credit check had failed due to an anomaly on my credit file which wasn’t even in my name. I was also told my work reference had failed due to working as a medical Locum despite me having already told them of this. I was given the option of putting down the guarantor which I agreed to. Two days later I get an email from them telling me the landlord had decided to put the property on the market and that it wasn’t available to me any more. They refused to give me my £240 back even though I was given the option of putting down a guarantor in the event credit check failed. I will now pursue legal proceedings against these pirates through the Small Claims Court. I highly recommend anyone looking to move to Preston not to use read rains. They are thieves and the service is absolutely appalling. They mislead you and tell lies so stay well away.
1/5
TrustpilotReeds the small print or they will reign in your profits
We had our house up for sale with Reeds Rains who over valued it to get our business. A few weeks later they persuaded us that they could manage our property and it would be hassle free. They claimed they had people lined up for vacant properties and they could get us £700 a month. This was a myth and we eventually found a tenant ourselves and allowed RR to manage her. First off we were presented with a bill for selling as we had voluntarily taken the house off the market. The bill was the full sales cost. Then they proceeded to hit both us and the tenant with with surprise charges all throughout the tenancy. My partner was often distressed as they helped themselves to big chunks of the rental income and we rarely saw the full months rent. We could not make a profit and have had to put the house on the market once our tenant left because the government made changes to buy to let mortgages and council tax exemptions. Going with RR was a massive error and we felt we could never trust them.
1/5
TrustpilotAbsolutely avoid at all costs!
Absolutely avoid at all costs! They will try to rinse you for every penny! They were our agents when we rented a property for nearly 4 years, throughout the tenancy they were shocking, didn't carry out inspections on time, sometimes didn't even show up, never dealt with issues we raised with them. Good job that we actually new our landlord to sort things for us that was the agents job! And nearly 3 weeks since we left the property and we have still not received our deposit! I'm not holding my breath, but constantly chasing for this everyday. Will not be recommending this agent and shall definitely not be using them again.
5/5
TrustpilotSo understanding and helpful
So understanding and helpful. Tony was so friendly! I couldn't recommend Reeds Rains more!
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS. I had an offer accepted on the proviso that the house was off the market. Spent the week organising solicitors and final mortgage and was to go in on Friday with ID. They continued to show it the following week (didnt inform me of this) and as I was about to go in with ID told me they had another offer. Played offers off against one a other to increase the price then sold it to other buyer. When I asked for an explanation they said other offer was from someone who viewed it before me. Found out this was a lie. The explanation then changed to 'property does not come off the market until ID check'. I was never told this. If I had been told when offer accepted would have been there Monday morning. Convenient that this information was 'miscoumunicated' and they ended up with a higher price. Buying/selling your house is stressful enough without dealing with people like this.
1/5
TrustpilotIncompetent and ignorant
Incompetent and ignorant. I have been waiting 3.5 weeks for an update regarding the return of my deposit, I have had to chase for updates, despite the agents being very communicative in the first instance. I moved out 3.5 weeks ago and I have not heard anything. The lady that carried out my check out was posting videos and images on her own personal social media account of my apartment, the height of unprofessional. I asked for a call from a manager 3 weeks ago regarding this and have not heard anything! I also raised concerns about a suspected leak half way through my tenancy, but never heard anything back so I'm presuming the landlord was never told. As a landlord, take your business elsewhere if you want to ensure your property is looked after and cared for by the acting agents.
5/5
TrustpilotThanks Vicky for making the whole…
Thanks Vicky for making the whole experience really pleasant, you have great interpersonal skills. You obviously enjoy your job and you are really good at it.
5/5
TrustpilotReeds Rains Are Outstanding
Reeds Rains have been so so good. I am usually a sceptical person who doesn't trust organisations easily. Reed rains have earned my trust and are diligent in there processes. I can't thank you enough!
5/5
TrustpilotGreat service in Plaistow
Stephanie in the Plaistow branch was a great source of support during the purchase of our new home - she was available for help with everything (including matters relating to the sale of our previous property, which we were doing without an agent) and kept a close eye on the whole process from initial offer to completion. We're very grateful for all of her help, and very happy in our new home!
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