Hamptons Greenwich Sales reviews

★★★★★ 3/5

Trustpilot

Do provide good advice to the landlords especially when they need it.

Not all the Property Managers are responsive. They need reminders to reply. Rotating managers to service the client can be very frustrating. Messy tenants can just leave the unit without anyone checking on the huge damage they have done to the unit. Instructions sent to keep funds is the float is not consistently followed up, causing the landlord to suffer exchange rate difference when money is remitted to the country. And is ok for this kind of practice in Hamptons. NO integrated advice is given to landlord when the latter needs it. It does give landlords the feel to switch to another better service company.

Wong · 22 April 2024

★★★★★ 5/5

Trustpilot

Annabel Onuche

Annabel has been managing my properties in Crouch End for over three years. I live in Australia and being so far away, I couldn't be happier that Annabel takes my and our tenants interests seriously. Communication is just as clear and timely when a lot is required at the properties as when everything is quiet. Annabel has great focus and will prompt me and continue to coordinate various services until the job is done. She is a pleasure to email with and her manner, I believe, also encourages others to do a good job for us. She remembers the idiosyncrasies of the properties from one year to the next and takes care of them, which is kind of amazing. We value Annabel and we value Hamptons for supporting her.

Sarah · 22 April 2024

★★★★★ 5/5

Trustpilot

Great service consistently for 5 years

Annabel Onuche has been my property manager for approx 5 years and I cannot recommend her highly enough. She consistently has provided exceptional service to both myself and my tenants. Her efficient manner combined with her excellent knowledge of local tradesmen has given me total confidence as a landlord that any issue will be dealt with promptly and professionally. My experience with Annabel has been instrumental in me letting another property via Hamptons - but on basis that she is my property manager!

Camilla · 19 April 2024

★★★★★ 5/5

Trustpilot

Sonsurae- the Best!

Sonsurae has been the very best managing agent since she took over managing my property in December 2023.! She is extremely efficient - quick to respond to email or phone calls, very clear with detail and information and prompt and appropriate follow up and action if and when required. Added to which she is charming and has the most delightful manner. A real pleasure to work with and I have every confidence in her managing the property on my behalf.

Miss · 19 April 2024

★★★★★ 5/5

Trustpilot

An outstanding property manger

Charlie Fleetwood is an outstanding property manager (and we've had a few over the years!). She goes beyond the call of duty in proactively monitoring routine invoices, maintenance issues and providing excellent liaison with the tenants. I always feel she acts in our best interests whilst remaining professional and responsibly representing Hamptons. During our recent exercise moving out the furniture on 17 April for the new tenant, Charlie was very helpful. Specially appreciated when we are not in the country to manage things. Thank you Charlie

Lisa · 18 April 2024

★★★★★ 5/5

Trustpilot

Got a Complicated Client Over the Line…

I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…

Phil · 6 July 2026

★★★★★ 5/5

Trustpilot

We had such a fantastic experience with…

We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.

Lale · 6 August 2026

★★★★★ 5/5

Trustpilot

Danish is a wonderful property manager…

Danish is a wonderful property manager and always comes back to me straight away. He is helpful and positive and I appreciate his help!

Brooke · 20 February 2026

★★★★★ 5/5

Trustpilot

Hamptons are Amazing

Maxine from Hamptons in Marlow was an absolute godsend during our search for a new rental property, making the entire process much easier than we ever anticipated. Additionally, Mandy from the Maidenhead office, who is managing our property, has been nothing short of amazing, no request is ever too much for her. I highly recommend Hamptons; they stand head and shoulders above any previous agents we've used and make Savills in Marlow seem amateur in comparison.

Kevin · 20 June 2024

★★★★★ 1/5

Trustpilot

Really bad experience

They made us wait until the 10th day after our check-out before telling us that £90 would be deducted from our deposit for bags of garden waste to be taken away. There was no proof that we had left this, by the way. I appreciate that the deposit release is most probably the landlord's decision, but in our case the landlord was a 'family friend' of Hamptons and it's hard to believe that they had no influence in this.During our time at their property, there were certain problems that they caused for us but when I asked for compensation at the end, they refused. It's funny how they can keep money from your deposit despite having no proof of the thing they accuse you of, but when it comes to them paying out money for problems they caused, they can get away with it.The biggest problem we had at their property was that there were broken and creaky floorboards above us. This issue caused us massive problems. We rarely had any peace and lost lots of hours of sleep because of it. Hamptons never once offered to do anything about this problem. They didn't even offer to come and listen to it for themselves. They would fix the easy problems but when it came to something more complex like this, they wanted to have nothing to do with it. It was basically 'speak to your neighbours and the council as it's a civil matter', when obviously the problem was with the structure of the building.At the time of writing this, the property we rented for almost 2 years is under offer for close to half a million pounds. To think that the landlord tried to keep £90 from us for something so petty, it's really hard to believe.

Paul · 17 June 2020

★★★★★ 5/5

Trustpilot

Sorting out boiler issue

Just want to say a big thank you to Max Barnes from Hamptons for sorting out our boiler issue so quickly before the holiday season. Max was kind enough to do a video call to try and sort it out as soon as I reported the issue. When this didn’t work, Max helped find a technician to resolve the issue the same afternoon.

Vivek · 20 December 2024

★★★★★ 5/5

Trustpilot

We used Hamptons from 2019-2020 for…

We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.

Ian · 9 April 2020

★★★★★ 4/5

Trustpilot

We rented from Hamptons for 13 months

We rented from Hamptons for 13 months. The first 8 months were appalling. The estate agents who handled the initial rental in Harpenden were unfriendly, unhelpful and unresponsive. We felt like children in a really mean teachers class! Then, we had Mark Houghton as a property manager, who was the most patronising and offensive man I’ve ever had the unfortunate experience of dealing with. In the end we ended up fixing things ourselves just so we didn’t have to deal with him. However, that all changed when Mark left and Melissa Jeynes was appointed as our manager. She was a breath of fresh air and made a real difference to how we perceived Hamptons as a company. She is respectful, friendly and goes out of her way to help and follow up on any problems. She made the last few months of this tenancy and the moving out process very easy. She is the reason Hamptons gets 4 stars and not a 0. Thanks Melissa.

Cath · 1 April 2020

★★★★★ 5/5

Google

No wonder why all the reviews are for Robert Stubbs - he is the star of this agency, a real talent. I hope one day you will be the manager, because you are a true leader! Thank you for helping us find the perfect house and be by our side in every steps.

Grata · 15 October 2025

★★★★★ 4/5

Trustpilot

Friendly process let down a little by timescale

Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.

Marcus · 15 February 2024

★★★★★ 5/5

Trustpilot

Mr Danish

Mr. Danish has been a professional at his job and reports and attends to any issues that arise at the property immediately.

Salman · 19 February 2026

★★★★★ 1/5

Google

As a landlord, I have had a very poor experience from Hamptons Greenwich, and in particular from Tim Knight, the Head of Lettings. There have been numerous examples of where he has failed to act on things. Particularly frustrating given how …

James · 16 January 2026

★★★★★ 5/5

Trustpilot

Great Property Management Experience

We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.

Lauren · 29 July 2024

★★★★★ 5/5

Google

Super pleased with Hamptons in Greenwich. Rob Stubbs has been amazing from the moment I came into the shop and throughout the whole moving process. Easy to contact, and great with communication. Really went above and beyond, unlike most estate agents we have dealt with in the past. Would definitely use again!

Mia · 11 November 2023

★★★★★ 5/5

Google

Wonderful experience with Amy. Knowing I was struggling to find a suitable rental property she really went above and beyond to help me where my relocation company couldn’t. Amy was not only personable,engaging and understanding, she also seemed to really understand me as a client and work with me to find the current property I am in. Small details really make a difference when you are unsure of a process, going from home owner to renting is a whole new experience and Amy guided me every step of the way and did an excellent handover once her part was completed. Amy is a credit to Hamptons Greenwich, I hope she gets the recognition she deserves from her clients and Hamptons themselves.

Helen · 12 November 2019

★★★★★ 5/5

Google

We sold our flat in Devonshire Drive, Greenwich earlier this year. After using other firms in the area and having no joy, we signed on with Hamptons. Within 3 weeks we had 5 viewings and regular reports from Simon and the team. Although our buyer fell though, they were back on the case and found a good buyer very quickly. I would recommend these guys as they are diligent, hardworking and very very professional. Gave excellent advice and the solicitors they recommended were nothing but outstanding. I would use these guys again!

Michelle · 12 November 2019

★★★★★ 5/5

Google

We cannot rate Simon and the team at Hamptons in Greenwich highly enough in helping us sell our flat in a very difficult market. Someone locally recommended Hamptons to us and we are so glad they did. We never considered changing agents once with them. Simon worked extemely hard for us and was always very responsive and proactive in keeping the sale moving along. We joked that we should divert a large portion of our solicitor's fees to him because he did so much. I would recommend Simon and the team to anyone (and already have!).

Julie · 12 November 2019

★★★★★ 5/5

Trustpilot

Service way above expectations

I bought a house using the Marlow office. My main contact was Stuart Miles who I would recommend to anybody. He was proactive, professional, polite and throughout the process which had its challenges, but Stuart was always calm and looked for solutions. It didn't end there as, once the deal was done he came around with the office hoover on the day I moved in as mine was broken. He even did the hoovering for me.Top class service and refreshing to be able to write such a positive review over a house move that can be fraught with stress.

Nick · 11 November 2019

★★★★★ 5/5

Trustpilot

Great Amersham Team

The team at Amersham were professional, friendly and on the ball throughout our sale and purchase. The photos and details were exemplary.I felt I knew the whole team and was happy to have any of them attend the viewings. For various reasons it was a more complicated process than usual and they went above and beyond expectations. I genuinely think it went ahead because of the team at Hamptons, so i'm delighted we decided to sell our property through them and would recommend them to friends and family. In fact we already have!

Sophie · 7 November 2019