Trusted Agent profile · Greenwich
★★★★★
340 reviews across 3 platforms
14 Major Draper Street, Royal Arsenal, London, SE18 6GD, Greenwich, SE18 6GD
Foxtons's office in Greenwich, at 14 Major Draper Street, is rated 3.9 out of 5 across 340 reviews on three platforms, including 165 Google reviews rated 4.5.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
TrustpilotMaya was extremely helpful with…
Maya was extremely helpful with securing a flat from overseas. She took her time to show us everything and accommodate our situation finding solutions to our issues. In general a very lovely person, lovelier than any other agent we’ve spoken to.
5/5
TrustpilotExcellent Support Service
Over the past 18 months, I have been working primarily with Jemma and Kelly on the management of 2 properties. The support provided by Jemma and Kelly has exceeded expectation. All issues are resolved to my satisfaction and where the issues require further time and effort I am kept well informed. This has come to the forefront especially as we have encountered tenant issues on one of the properties.
Hi, Thank you for leaving a review. We’re pleased to hear your properties are being managed well and that communication and support have been consistent. Alex, Get it done with London’s number 1!
5/5
TrustpilotMy property manager
My property manager, Yasmin Ibrahim, is incredibly professional, supportive and very helpful and friendly. Yasmin is one of a kind!
Hi Nina, Thanks for your review. We’re pleased to hear you’ve had a supportive and professional experience throughout. Alex, Get it done with London’s number 1!
5/5
TrustpilotStaff at Foxtons
I have been dealing with Foxtons for the last 8 years. During this time, my main contact point has always been Titia Wootton, which made this experience extremely easy, professional and very efficient. Titia has always responded to my requests promptly, dealt with them very professionally and timely and has always been very pleasant to work with. I am very grateful to Titia's support during this time.
Hi Ufuk, Thank you for leaving a review. We’re glad to hear you’ve had a long-standing positive experience and that your property has been managed reliably and efficiently over the years. Alex, Get it done with London’s number 1!
5/5
TrustpilotOutstanding Property Management Service and Support
We are very happy with the way Foxtons manages our rental property, due in no small measure to our Property Manager, Titia Wooten. We greatly appreciate all the support she provides in managing our property. She is consistently prompt, efficient, and approachable, and her dedication, positive attitude, and willingness to go the extra mile make a real difference. It is always a pleasure dealing with her.
Hi Mahes, We’re pleased to hear your property is being managed well and that the online portal has been helpful and convenient to use. Alex, Get it done with London’s number 1!
5/5
GoogleAdelle was very helpful to us, especially as we were first time buyers. The experience was very professional and friendly, so I would thoroughly recommend Foxtons and their staff.
Thank you for taking the time to share your experience. It’s great to hear that our team made things straightforward and kept everything moving with quick, helpful communication. We're really glad you felt supported throughout. Sophie, Foxtons Woolwich Estate Agents Get it done with London’s number 1!
5/5
GoogleWanted to express my gratitude for the exceptional service I received during my recent rental home search with Foxtons. Joey Ray Poulastides was incredibly helpful in providing detailed information about the property and answering all my …
We’re thrilled to hear your property search was successful and that our team helped you find the perfect place. … More
1/5
GoogleMy experience as a landlord with Foxtons Woolwich Estate Agents has been nothing short of painful and disappointing. From the beginning, it was clear that customer care and satisfaction are not their priorities. The overall impression is that clients don't matter, and interactions are handled in a cold, robotic manner. Communication with the team is particularly frustrating. Emails and inquiries are often met with a belittling tone, making it seem as though they are doing you a huge favor by simply responding. Instead of providing assistance, every request feels like it’s met with resistance, requiring unnecessary extra steps and additional emails. It’s as if their goal is to complicate matters rather than to help resolve them efficiently. Moreover, the charges levied are nothing short of abusive. The percentage fees are exorbitant, especially considering the minimal effort and work that seems to go into managing properties. It's incredibly disheartening to feel that you are paying so much for such poor service. I deeply regret my decision to engage with Foxtons Woolwich Estate Agents. The experience has been a source of constant frustration and stress. To anyone considering their services, whether as a tenant or a landlord, I strongly advise looking elsewhere. Save yourself from the trouble and find an agency that truly values and respects its clients.
Hi Cristiano Andrades, We apologize for your experience with Foxtons Woolwich Estate Agents. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
5/5
TrustpilotGreat Service
Foxtons has been managing our property for years. It’s in good hands. Tony Chan is our best contact person thus far. Always available and super efficient. His professionalism in handling the tenants is well appreciated. Keep up the great work! We just got a new tenant.
5/5
TrustpilotHelpful letting agents and professional service
Irfan Pecaj was a very helpful letting agent whilst I was at the property!
Hi Callum, Thank you for leaving a review. We’re pleased to hear you had a helpful and positive experience. Alex, {{venue.name}} Get it done with London’s number 1!
5/5
TrustpilotReview for Mario
Mario is very professional and excellent with his job. He always provides updates and gives plenty notice before any appointment visits. Keeps you well informed throughout whole the whole process. Highly recommended
5/5
GoogleIf Google allowed me to rate above 5 starts, I would have done so. I had a few viewings with Foxtons Woolwich and purchased a flat at the end. Rachel and her team are fabulous: replied the emails timely and professionally, helped to align with the seller's solicitors, and always welcomed for additional visits/inspection on the property. TBH, I haven't seen anyone writting emails in such a neat and effecient way. I can feel the effort is there for a better communication. The puchasing process was long and I am so glad I had their support during the wait. Eventually, the completion went smoothly and I got the keys in the envelop with a lovely card only 30 mins after the completion!
Thank you Elaine Zhu for your review. Sophie, Foxtons Woolwich Estate Agents Get it done with London’s number 1!
5/5
GoogleWe had an excellent experience with Foxtons Woolwich. Zohal was incredibly professional, responsive, and helpful throughout the whole process, from arranging the viewing to finalising the tenancy agreement. She made everything smooth and stress-free, and we really appreciate the time and support she provided. Highly recommended!
Hi mohsen mohammadi, Thank you for the positive review- we really appreciate the feedback! We're glad to hear you would recommend Foxtons Woolwich Estate Agents for our sales, lettings, property services. If you ever need assistance again, or know someone who does, feel free to reach out, we’re always happy to help! Sophie, Foxtons Woolwich Estate Agents Get it done with London’s number 1!
5/5
TrustpilotStaff
I had a really good experience with the letting agency. From the beginning, Adam was helpful, professional and responsive and made the process of securing our new him feel straightforward.
5/5
GoogleJade, Abraham, Oram & Joey were great, absolutely fantastic team. Foxtons are extremely efficient! They really do get the job done.
Thank you for sharing your positive experience. We’re glad to hear our team delivered an efficient and helpful service and that everything was handled smoothly for you. Sophie, Foxtons Woolwich Estate Agents Get it done with London’s number 1!
5/5
GoogleI had a great experience and a smooth moving experience and I thank Joey-Ray Poulastides. I highly recommend Foxtons and in particular the professionalism of Joey. He is caring and made a remarkable work.
Hi Virginie Koue, Thank you for the positive review- we really appreciate the feedback! If you ever need assistance again, or know someone who does, feel free to reach out, we’re always happy to help! Sophie, Foxtons Woolwich Estate Agents Get it done with London’s number 1!
5/5
GoogleI had a great experience looking for a property to rent in Foxtons with Alicia Gibbs. Even though we were not able to find a place for me due to my requirements and the available offer in the area, Alicia was amazing. Always so thoughtful to look for alternatives for us, she listened to our demands and gave her best to help us. I'd definitely would suggest you to go to Foxtons Woolwich if you're looking for Estate Agent services.
Thank you Andreza Pires for your review. We are pleased to hear your property search went well. Sophie, Foxtons Woolwich Estate Agents Get it done with London’s number 1!
5/5
TrustpilotExcellent support from Foxtons Hertfordshire for an overseas landlord
I wanted to highlight the tremendous support I have received as an overseas landlord from the Foxtons Hertfordshire team, particularly Kelly Fordham, Ellie Slaughter, and Jemma Watts from the Property Management and Lettings teams. A special shout-out also to Lucca Holdstock.
5/5
TrustpilotSince moving into our flat we have been…
Since moving into our flat we have been dealing with aga (property manager) from foxtons and she has been amazing, any problems we have had or any questions she has been very quick to help and fix the problems, nice and easy communication every time. She always takes the time to talk through things on the phone.
Hi Charlie, We’re pleased to hear your experience has been positive and that communication throughout your tenancy has been clear and responsive. Alex, Get it done with London’s number 1!
5/5
GoogleRecently we were trying to sell our one bed property in Royal Arsenal Riverside and while Rachel Bird from Foxtons made the initial connections, Adelle Pepa went over and beyond to make this happen. Not only did she keep us informed of progress but proactively discussed with both sides’ solicitors and helped achieve a quick sale. Her attention to details and her positive can do attitude are what separates her from other agents we have met so far. Thank you Adelle.
5/5
GoogleAdelle was fantastic throughout the process, always communicative, attentive, and proactive in keeping me updated at every stage. She made what can often be a stressful experience feel much more manageable and straightforward. I really appreciated her responsiveness and professionalism, and wouldn’t hesitate to recommend her to others.
1/5
TrustpilotMy flatmate had come from outside…
My flatmate had come from outside london to view a property in finsbury park and was only told once he got to the appointment that david morgan was not going to make the appointment due to being unwell, extremely unprofessional, he should have gotten one of his colleagues to cover the flat viewing or atleast message us in advance.
We’re sorry to hear that your experience did not meet the standards we strive for. We value all feedback as it helps us continue to improve. Best, Alex
5/5
TrustpilotGood experience
Maya was super helpful and made the whole experience so much smoother. Nothing was too much to ask for. Thank you so much!
5/5
TrustpilotI was looking for a flat on short…
I was looking for a flat on short notice, and Ellie showed me 3 great options the very next day. She was really positive and helpful, and we ended up finding a place that I’m really excited about.
Hi Sof, Thank you for your lovely feedback. We’re so pleased to hear we could help you find some great options at short notice and that you’re excited about your new place. Alex, Foxtons Estate Agents Get it done with London’s number 1!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Greenwich office has 340 reviews across three platforms: 165 on Google, 1 on Yell, 174 on Trustpilot (across the whole business).
Foxtons Woolwich is rated 3.9 out of 5 across all 340 reviews, and 4.5 out of 5 on Google from 165 reviews.
Foxtons Woolwich, 14 Major Draper Street, Royal Arsenal, London, SE18 6GD, Greenwich, SE18 6GD.
