Dexters Blackheath Greenwich reviews

★★★★★ 1/5

Trustpilot

I only put 1 star because 0 wasn’t an…

I only put 1 star because 0 wasn’t an option.I tried to buy a property through Dexters Kensington and it was a nightmare!The agent Manon pressured and harassed me to deposit a 200K non refundable deposit knowing well that the seller was ready to close the deal with another buyer...She let me waste my money and time , arranging surveys ( that she initially said I didn’t need ) , luckily i insisted and got one anyway ... and after nearly a monthly of stressing me daily she didn’t even bother calling to tell me that the flat had been sold .So I was left with thousands of £ in bills to pay .I will never deal with Dexters again and I will make sure to inform everyone I know !

Elsa · 30 June 2022

★★★★★ 5/5

Trustpilot

Dexters Clerkenwell

Great team at Dexters - especially Zelda, Bailey and James. Very efficient and diligent in their work.

Dawn · 31 October 2023

★★★★★ 5/5

Trustpilot

You don’t know you have a bad agent

You don’t know you have a bad agent, until a good one takes over. Our flat was on the market for 3 years with another agency in tooting, a frustrating time with little info or plan shared. We were blown away by Alice, Gaz, Esta, Elliot, Margaux, and Michael. They were tenacious experts who brought new ideas and approach to the table… we sold within 6 weeks. I particularly want to highlight the support offered post-offer. Their sales support was exceptional.Thank you to the whole team!

Ashton · 22 June 2022

★★★★★ 5/5

Trustpilot

Rasel has been a wonderful help with…

Rasel has been a wonderful help with the process of renewal, it was handled professionally and smoothly therefore I highly recommend.

Sofie · 14 July 2023

★★★★★ 5/5

Trustpilot

Best for rentals and property management

I have dealt with Dexters for years and have been mostly happy overall. To be honest, the quality of service always depends on the individual. Other than a couple of notable exceptions, nobody,does it better for rentals and property management.Buying, selling and renting out property (particularly the latter) are all extremely stressful activities and so it is important to have reliability, peace of mind, and trust. Lindsey BH on the property management team is second to none and we are so please to have her managing one of our properties: she manages to be super responsive, pre-emptive, efficient and caring , an all with professionalism and a smile.Definitely recommend Dexters overall for property management and rentals.

David · 19 June 2022

★★★★★ 2/5

Trustpilot

Dexters don't care about your time

Dexters has a lot of great property listings on their website, zoopla and other places. I called in to check on a few and to my surprise, out of 6 listings 5 of them were off the market. They don't seem to bother to take out good properties, probably to get you to call them.Once I got on the phone, a very nice lady chatted with me about their available listings and send a comprehensive follow up email. Within an hour, I've booked a viewing for next day in the afternoon and I receive a confirmation email. I turn up to the property the next day and since there's no one around, I give them a call. After quite a bit of waiting time they end up telling me the property is off the market since the morning and they forgot to cancel my viewing. I've wasted a good hour on the tube and took time off work for this. But don't worry dear reader, I've got another hour of tube on the way back to write this review for you. Definitely not a serious letting agency in my opinion and won't be dealing with them in the future.

Paul · 15 June 2022

★★★★★ 5/5

Google

As a landlord who lives a long way from my property, I really appreciated the extra help that Tal and Olivia gave over and above securing a good offer. They give the impression that nothing is too much trouble, helping find experts and sorting any issues with all the legalities professionally, rapidly and with the minimum of fuss. A really excellent all round service !

Julian · 24 October 2023

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi has been extremely…

Jadasa Andjadiumi has been extremely helpful and responsive getting all of our issues fixed. Thank you!

Alexander · 16 November 2023

★★★★★ 5/5

Google

We recently discovered and settled on a new rental property in the Blackheath area with the assistance of Aaron, the agent from Dexters. It was one of the smoothest and most effortless experiences in my 15+ years of renting in London! Aaron exhibited excellent communication skills and was incredibly helpful throughout the process. I highly recommend his services!

Arina · 27 March 2024

★★★★★ 5/5

Trustpilot

Quick process / Got just what I was hoping for

Quick process / Got just what I was hoping forJoe Read and his staff at Dexters Broadway Market worked at incredible speed to get viewings organised and found me ideal tenants. This was my first experience letting my flat and Joe patiently explained every step of the process. I wouldn't hesitate to engage their services again in the future.

Carl · 3 March 2024

★★★★★ 1/5

Trustpilot

Dexters Clapham absolute nightmare!

Dexters Clapham - absolute nightmare! I should of heeded the warning signs at the beginning, they failed to give the tenant end of tenancy which meant the tenant had to stay an extra month then refused to pay for that months rent; Dexters have taken no responsibility for this, their communication is poor to non-existent. I paid for a check-out but had no response after 3 emails; the 4th email I advised them to cancel at 10am and I would do the check-out myself however, they still went ahead at 1pm and did the check-out. The tenant moved out on 4th May 2022 and I'm still waiting for a refund for the check-out. I have tried to contact them numerous times by phone and get nowhere, I even go into the branch and get fobbed off. I do not recommend them whatsoever... too many excuses and no one taking control and resolving the issue.

Mark · 1 June 2022

★★★★★ 1/5

Trustpilot

I wish I could give them no stars

I wish I could give them no stars. Dexter's literally left us homeless. They showed us a wonderful flat, we were approved and paid eye-watering amounts of deposit to secure the letting. Once we had signed the agreement they called us the day before the move to tell us that actually, the landlord never signed the agreement. We had broken our lease that was due to end just 2 weeks after we moved into the new flat. The landlord would not extend, so we had less than 2 weeks to find a place to live and move. We lost significant sums to booked removal services and so much more. Dexters did almost nothing to help us. All they had to do is get the landlord to sign the agreement when they told us we were approved -- and they didn't. They took absolutely no accountability. Never ever trust them.

Beth · 31 May 2022

★★★★★ 5/5

Trustpilot

Amazing estate agent!

If you're looking to buy or sell in Hampstead I would highly recommend George Calderara. He has been excellent and will be using him in the future when looking to sell or buy again.

Rebecca · 17 February 2022

★★★★★ 5/5

Trustpilot

George Calderara

George Calderara was fantastic in advising me about buying a house. Being a first time buyer, I needed to speak to an agent who was knowledgeable so I am so glad I found George!

Steve · 17 February 2022

★★★★★ 5/5

Google

Peter James, especially Maria, were amazing for us and I couldn't recommend them highly enough. Maria went above and beyond in the purchase of our first home and then the sale more recently. She was extremely responsive and professional throughout, it made a real difference to deal with someone so friendly. Everyone else that we dealt with in the branch was also excellent, would recommend to anyone.PositiveResponsiveness, Professionalism

James · 24 October 2021

★★★★★ 5/5

Trustpilot

Aarati has been so great and helpful

Aarati has been so great and helpful, always keeping me informed with updates and any information I needed.Highly recommend this agency!

Grace · 30 June 2023

★★★★★ 5/5

Google

The team at Dexters Blackheath have been a pleasure to work with. I've engaged specifically with Haydon, Maria and Olivia and the professionalism exuded by them is truly exceptional! I can't recommend them highly enough. Thank you for your unwavering support so far!

Osato · 3 December 2024

★★★★★ 5/5

Trustpilot

Flat purchase experience

We recently purchased a flat via Dexters in Muswell Hill and were very happy with the service we received. Our contact Roland responded promptly to all our enquiries and requests and generally maintained communication and liaised with the seller for us throughout the process which definitely reduced the stress of our purchasing experience

Jane · 21 June 2024

★★★★★ 5/5

Trustpilot

Dexters do a great job managing my…

Dexters do a great job managing my property, particularly Donalina, who is very efficient and very friendly

Mr · 11 October 2023

★★★★★ 5/5

Trustpilot

Donalina has been really helpful…

Donalina has been really helpful managing tenants in our rental flat in Kingston. She is professional and knowledgeable, we are very happy with the service.

Emma · 20 February 2023

★★★★★ 5/5

Trustpilot

I cannot praise the team at Dexters at…

I cannot praise the team at Dexters at London Bridge enough. I approached them as my then tenants were due to move out just after the first covid lockdown and the market was suffering. My other estate agency could not find tenants for me. Dexters were working in the office and after office hours whilst my other agency were only coming into the office only once a week and doing virtual viewings. After I made the switch, Dexters found me tenants very quickly, and I only ended up with a 1 week void. Every member of staff that I have spoken to has been really helpful and friendly. This year my current tenants are due to move out soon. Dexters have new tenants ready to move in right away for me. Very impressed with the service. Wish I had found them years ago. Would highly recommend. Thanks especially to Bobby, Alex, Tony and Ida whom I have dealt with on a regular basis.

Julia · 16 May 2022

★★★★★ 1/5

Trustpilot

The absolute worst estate agency.

We had the dreadful misfortune of renting a property from Dexters. The list of complaints and problems are too long to list. They lied from the outset and from then on went out of their way to cause as many problems as possible. This was before, during, and afterwards, they made our lives a misery, simply due to their absolutely awful service and lies.The more you complained the more they hated it and the more they went out of their way to cause more problems.At the end they had the temerity to try and take as much of our deposit as possible. This I successfully challenged through the TDS. I then submitted yet another formal complaint, which they did their best to ignore, so had to complain to the Property Ombudsman. The PO found that Dexters had caused "avoidable aggravation and distress" to us and awarded us compensation, which Dexters had to pay.Please note that complaining to the TDS and TPO is not easy. It is a long, stressful, and arduous process and the odds are stacked against you. The best way to avoid anything going wrong is to use another estate agent.Edit to respond to the below:Dear Asma, you have the absolute gall to write the below when I wrote to you, specifically, twice during our tenancy, to complain. You promised to escalate to senior managers but guess what? Nothing happened.Dexters are an utter disgrace!

Asif · 9 May 2022

★★★★★ 5/5

Google

Ellie Coveney and the team at Peter James Estates in Blackheath were very personable, friendly, and responsive! I've been very pleased with their professionalism and expertise - I would highly recommended their services.PositiveResponsiveness, Professionalism

Joshua · 12 January 2022

★★★★★ 5/5

Google

Serigne is a fine agent, love working with him.

Sumit · 27 March 2024