Trusted Agent profile · Greenhill
Verified
★★★★★
870 reviews across 2 platforms
1 The Links, Herne Bay, Greenhill, CT6 7GQ
Miles and Barr Commercial's office in Greenhill, at 1 The Links, is rated 4.5 out of 5 across 870 reviews on two platforms, including 48 Google reviews rated 4.2.
Every review we hold for the Greenhill office, from every platform, shown as written. First names only.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
TrustpilotVey happy…
My whole experience with Miles & Barr has been positive and I'm glad we bought our house through their agency. Emily Stickler took over from Kayleigh Turner both excellent. Kayleigh nursed me through the negotiations, Emily nursed me through the purchase process.
5/5
TrustpilotExcellent service
We cannot fault Miles and Barr in Broadstairs.From our first meeting with Sarah and explaining we had a tight time line to sell, to then accepting an offer in a short space of time. Their attention to detail and regular updates have been invaluable. The agents that carried out our viewings, Alan, Hermoine and Tyler showed absolute respect for our property and dealt with the viewings in a professional manner. Throughout the whole experience the total dedication of Annie the Deputy manager has been exceptional. Annie has without doubt gone above and beyond to help us get where we needed to be within our time frame, we simply cannot thank her enough. When a professional team like Miles and Barr work as hard as they have for us then it should be acknowledged and they all deserve a massive Thank you.
5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
5/5
GoogleThe whole set up at m & b Really was professional, with helpful, friendly and approachable staff all around the office, Whoever answered the phone or e mails had the same work ethic which was very refreshing .
5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
5/5
TrustpilotMortgage advice was brilliant!
We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!
5/5
TrustpilotDeal branch 5*
Miles and Barr Deal is definitely the better branch we have dealt with out of the other branches. The whole process was really easy with them, everything was clearly explained and the communication was brilliant. Shelley Webster went above and beyond for us and we are massively grateful for all her work and effort. Without her we would’ve been clueless, definitely a credit to the company.
4/5
TrustpilotEase of communication & helpfulness…
Ease of communication & helpfulness with the branch staff
We appreciate your feedback and are happy to hear that our team were helpful and communicative!
5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
5/5
TrustpilotLouise Daly has been absolutely amazing…
Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.
1/5
TrustpilotAvoid
Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
5/5
TrustpilotFaultless
Faultless, I am usually very cynical about estate agents but Miles & Barr, Dover, went above and beyond. Even during the last few months when most EA's were closed or not interested. I managed to view and secure a sale, moving within 4/5 weeks. I would like to make a special mention to Shelley Webster, the sales progressor, she was always available and made everything so much easier.
5/5
TrustpilotThanks to Emily Stickler
It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)
5/5
TrustpilotOur sales Progressor
Our sales Progressor, Rebecca, was really key in getting our purchase over the line. We can’t thank her enough - she was friendly, efficient and reassuring when necessary. We had a couple of hurdles near the end but very smoothly ironed out by Rebecca. A big thank you from us.
1/5
GoogleI have let my property through this company for the past 12 months upon checkout which I have to pay for my property has been left in a diabolical state. Yet they have continued to do viewings and wondered why nobody has taken the property. I have not had a chance to go to the property I had not had a chance to see my property and when I did go in I was shocked. The property has been left filthy and in total disarray. They have photographs of which they took when letting the property. And yet the property now doesn't look anything like that and it is also filthy. I have rang the company email them and I was hoping to have this situation resolved, bearing in mind I am paying this company two to "manage my property" I use the term loosely. I am 100% convinced that this company will not resolve these issues and that I will end up having to pay for the reparation of my house. This is caused me an enormous amount of upset and misery because my house was beautiful when I let it. I would never recommend anyone to let their property through this company. If this is there standard of care to their clients I am shocked and very upset. This is supposedly after I contacted them to let them know that all the things needed to be resolved by the tenant, because this is how the tenant left it. Comparing to the original photographs it is beyond a joke. Unless the checkout team go in blindfolded I cannot believe my property has been left like this and they think it's ready for letting!!! Beyond a joke
5/5
TrustpilotVery Well done Support
What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!
5/5
GoogleThe staff at the Birchington branch have been amazing - helpful, professional and friendly. Thanks to Sarah in particular for excellent customer care and a very professional service.
5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
5/5
TrustpilotMiles & Barr, Herne Bay Office
So far, my dealings with M & B have been viewing the properties only (and are ongoing), and I have to say that Agent Maddie has been wonderful; Personable, Professional and Communicative. Anytime I needed extra info, she went above and beyond. My one dealing with Olivia was good, too.
1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
5/5
TrustpilotTop-tier
The service we recieved from Miles & Barr during a very busy time for lettings was top-tier. Kerrie was quick to put our application forward to the landlord and communicated excellently. Jessica (who showed us around the property) was friendly and knowledgable about the area and the property itself. We look forward to proceeding and becoming a tenant with them.
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