Trusted Agent profile · Greenhill
Verified
★★★★★
870 reviews across 2 platforms
1 The Links, Herne Bay, Greenhill, CT6 7GQ
Miles and Barr Commercial's office in Greenhill, at 1 The Links, is rated 4.5 out of 5 across 870 reviews on two platforms, including 48 Google reviews rated 4.2.
Every review we hold for the Greenhill office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Louise Daly!
Thank you Louise Daly!The whole experience, from viewing the property to purchasing it, was great. Louise was excellent as our sales progressor, always available, returned our calls promptly and nothing was to much trouble for her - even the most trivial of questions! We really appreciated all her help and support.
1/5
TrustpilotPoor customer service
My first time dealing with a property company and it was not the best experience. I was looking to relocate to England, contacted them and made them aware that I am in Scotland so I would prefer a video viewing. However, I was strongly advised against it and was told by a member of staff that it was "unusual for us to let a property without a viewing". Fine, we arranged a viewing the following week. There were multiple confirmations, even one a day before the viewing was supposed to take place. Bearing in mind, I travelled more than 700MILES for a viewing, that was how sincere I was. I got a phone call on the day the viewing was supposed to take place, saying that the property was rented out. A short apology over the phone but there was no other recommendations as to what they could offer while I was there. I was really angry having spent hundreds on my travel and accommodation for nothing. Very irresponsible of them I would say. Does not have to take a first timer to know that this kind of service is unacceptable.
5/5
TrustpilotBuying our first home through Miles & Barr
We brought our first home through Miles & Barr Cliftonville, we always found the staff to be friendly & helpful. Whilst arranging viewings staff were very good at finding houses to match our needs as a family. All the staff at Cliftonville office were extremely helpful especially Alice Fridd & the manager Joe Bull. Our review is mainly based on Louise Daly our sales progressor. Louise went above & beyond to help & guide us through the whole process. Due to Covid-19 our sale went over the normal timescales & Louise was amazing throughout the whole process. Louise always replied promptly to my emails & was there to reassure me when it felt like we would never exchange. I am so grateful to Louise for everything she has done for us since our offer was accepted on our first house on February 1st, It is now the end of August & we are finally in our new home!!
1/5
Trustpilot£60 wheeze to get verified is not helping sell your home
As an investor, their idiotic £60 charge to get a customer verified means I wouldn’t even view a property with them. If looking to use them to sell, don’t, they are clearly more interested in cheap wheezes to make more money than getting the best price for your property. They make enough from their commission to cover this cost.
Dear BryanWe take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
5/5
TrustpilotProfessional
I found Miles and Barr to be very professional and helpful in all my dealings with them.Special thanks to:Suzanne Bearden kept me informed at all stages of the process of buying our property. She was always confident and reassuring and took time to answer my questions.13 Nov 2023MRS SUSAN SHERMAN (buyer)
1/5
TrustpilotOne star is quite generous
One star is quite generous. I cannot possibly express just bad Miles & Barr are. It would be easy to think this is just a rant from a disgruntled tenant but after the time, money and love that was put into our property we have been treated like something someone has stepped in. We has respect for our home and have looked after it as though it was our own. The outgoing inventory supports this. Throughout the whole tenancy we were constantly praised for how nice, clean and decorated the property was, paid in advance and always kept on top of everythingThey haven’t a clue about the law, children and disabilities. Property managers definitely aren’t employed for their brains nor their experience. Rude, self entitled and so unprofessional. The overall lettings manager struggles with anything that requires important attention and hides behind her computer. We had been warned prior to renting with them that they were a nightmare, however we loved the house and area so took the house. Trying to get anything done is hard work, which is why we did so much as tenants to the property ourselves. If we waited for them each time the house would have gone into ruin! As it is the house was left in immaculate condition and a brand new garden for new tenants to enjoy! Be warned they will actively discriminate against disabled children. As tenants we did everything to the house but we asked for one little arrangement and the agent and landlord thought breaking the law was the better option. Even better was issuing a section 21 in revenge for reporting the discrimination and lying saying the landlord was selling only to see it being re let! Honesty is not Miles & Barr. Also be warned make sure you sign the inventory and record delivery any differences because they will try screwing your over and charging for things that do not appear on the ingoing and outgoing inventory. You have to threaten them with dispute to get your money back. They did this to my neighbour down one and to us.
5/5
TrustpilotEffective Sales Process
Very happy to give a shout out to Emily Stickler at Miles & Barr Folkestone for her work as sales progressor to manage the sale of my flat recently - she liaised effectively with the buyers to enable the sale to complete in a timely fashion - great customer service
5/5
TrustpilotFran and Jullie are exceptional
Fran and Jullie are exceptional - so talented, helpful, knowledgeable. We're very pleased with how they both helped us, from start to finish. Will be recomended to my friends!
2/5
TrustpilotUnsure
Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing
5/5
Trustpilotgreat service
Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!
1/5
TrustpilotRed card for Ramsgate branch
5/5
TrustpilotDebbie & Jack - superstars!
Just moved into the Westgate area, despite what was a lengthy and stressful process, both Debbie & Jack from Miles and Barr Westgate/Birchington were absolutely superb, guiding us through the process and often going above and beyond expectations. 5* process when buying through Miles & Barr!
5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Thank you for leaving us a 5 star review!
5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
5/5
TrustpilotMolly Mallon handled my requests and…
Molly Mallon handled my requests and appointments to view brilliantly and Jake Chamberlain was very helpful in ensuring my viewing went well and satisfactorily.I could not proceed with 67 Tower Hill Dover Kent because the access steps from the street and contacted the office and Jake was contacted. Jake contacted me and we had a discussion about my reason. Overall satisfied with your services today.
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
Thank you for sharing your positive experience with us and for mentioning your sales progressor Emily. We are delighted you are happy with our service!
1/5
GoogleI have let my property through this company for the past 12 months upon checkout which I have to pay for my property has been left in a diabolical state. Yet they have continued to do viewings and wondered why nobody has taken the property. I have not had a chance to go to the property I had not had a chance to see my property and when I did go in I was shocked. The property has been left filthy and in total disarray. They have photographs of which they took when letting the property. And yet the property now doesn't look anything like that and it is also filthy. I have rang the company email them and I was hoping to have this situation resolved, bearing in mind I am paying this company two to "manage my property" I use the term loosely. I am 100% convinced that this company will not resolve these issues and that I will end up having to pay for the reparation of my house. This is caused me an enormous amount of upset and misery because my house was beautiful when I let it. I would never recommend anyone to let their property through this company. If this is there standard of care to their clients I am shocked and very upset. This is supposedly after I contacted them to let them know that all the things needed to be resolved by the tenant, because this is how the tenant left it. Comparing to the original photographs it is beyond a joke. Unless the checkout team go in blindfolded I cannot believe my property has been left like this and they think it's ready for letting!!! Beyond a joke
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
5/5
TrustpilotBuying a house in the Broadstairs area
My experience of dealing with the Broadstairs Branch of Miles and Barr was positive from start to finish. They really are a first rate team and everyone my daughter and I engaged with was pleasant and helpful without being in anyway pushy, patronising or overbearing. I was particularly impressed with the viewing agents who provided access on the two visits I made to the property. They were both affable and obliging without being in any way intrusive. The person with whom I had regular contact was the Sales Coordinator for the Broadstairs office. The lady is totally professional in the service she delivers. She treated me with the utmost consideration throughout the purchase process keeping me well informed of developments and dealing with my questions and concerns in an exemplary manner. She’s cheerful, positive and exudes confidence - a real credit to the organisation she represents. I wouldn’t hesitate in recommending Miles and Barr to anyone looking to buy or sell a property in the Broadstairs area.
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
TrustpilotBuying a home is one of the most important steps you take - help is at hand!
Buying a home is one of the most important life decisions you have totake so having a professional who can guide you through the process is vital. I was extremely lucky as I had Lynette from the Canterbury office to assist me with the viewings. She was very knowledgeable about the properties and patient with my observations and feedback, accepting both with interest and good humour. She always sensed when to give me more time to look around but never really tried to persuade when she sensed a lost cause. Something many estate agents could learn from. Thank you for your help and guidance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Miles and Barr Commercial a message.
