Arron James reviews

★★★★★ 5/5

Google

I had the pleasure of working with Sarim from Arron James property management, and I couldn't be more satisfied with the service I received. Sarim went above and beyond to ensure that all my needs were met. …

Mo · 16 April 2024

★★★★★ 5/5

Google

Conor was a delight to deal with when selling my late mother’s property. I found him responsive, helpful and respectful when dealing the property. Conor went to great lengths to accommodate viewings and a range of requests from prospective buyers, and kept me in touch at all times. Done and dusted quickly and efficiently, so I would recommend highly.

Wendy · 21 June 2022

★★★★★ 1/5

Google

-The house was under renovation when a viewing was conducted, and we were told that the renovation would be completed before our move-in date. -We were rushed to pay the holding deposit; otherwise, they would pass on the property to another client. -They refused to send us the contract by email. We were asked to sign the contract on the move-in date and collect the key on the same day. -The house was given to us without renovation, and the contract said, "taken as seen." -Even the heating in the house was not working. When we complained, a heater in an unusable state was dumped at our place, which we could not use. -We were told the house had double-glazed windows, but we found out later it had single-glazed windows when we moved in. -We were asked not to send long emails containing any complaint. -The agreed furniture arrived after two months of complaining. However, the damped place was never fixed. -We moved out fairly quickly. Our personal details were passed onto a debt collection agency as we were told that we had not paid the electricity bill. Please note that this house had a pre-paid electricity meter, which was left in credit when we moved out, so the debt was irrelevant. -When we requested them to delete all our personal data from their system (GDPR - right to be forgotten), they said they can archive our data but cannot delete it. -Please be extremely cautious when renting a place from these guys.NegativeResponsiveness, Quality, Professionalism, Value

Test · 21 June 2021

★★★★★ 1/5

Google

If I have to put a long detailed review I probably will start swearing. But I will keep it short and sweet. STAY AWAY FROM ARRON JAMES. The positive feedback are fake as I don't believe a word of these. Many of them are from family and friends of the owners. The should be rewarded the WORSE ESTATE AGENTS IN THE UK.NegativeProfessionalism

Ali · 21 June 2023

★★★★★ 1/5

Google

Awful communication between Directors & employees when dealing with tenants. Say one thing, then do the opposite. I have on numerous occasions tried communicating with one of the Directors & yet he still hasn't got back to me. Its a very poor show on their part & disrespectful. New staff are completely clueless & clearly not receiving good training. Definitely wouldn't recommend!

Lisa · 21 June 2023

★★★★★ 5/5

Google

Amazing staffs and very helpful team also the house is absolutely beautiful and I want thank the team.

Mohamed · 8 July 2025

★★★★★ 5/5

Google

Recently purchased a property through Arron James. Dan kept us informed all the way and really went out of his way to chase up outstanding queries with the solicitor. Given the extraordinary external climate with the Pandemic and such, the service we received from Dan was excellent. Thank you Dan and thank you Arron James.PositiveResponsiveness, Quality, Professionalism, Value

Tony · 27 August 2021

★★★★★ 5/5

Google

Over the past year I’ve tried selling my home with 5 different estate agents! I’m glad mark approached me from day one he was a breath of fresh air with his positivity and professionalism needless to say he found a buyer and sale has just completed thanks for your hard work

Janice · 21 June 2023

★★★★★ 5/5

Google

Arisha was great help very efficient very professional and was very knowledgeable and happy to help I would recommend this estate agent because the great help I received

Dark · 24 September 2023

★★★★★ 5/5

Google

I had an issue in my property and my property manager Sarim was fast to react and resolved the issues quickly. Provided an excellent and professional service

Shaheryar · 24 September 2023

★★★★★ 1/5

Google

This company is a really bad company they have taken money from me and havent returned it back which is unacceptable and its all fraud be careful if your sending a deposit and they reject your offer they would take the money

Twenty7.s · 24 September 2023

★★★★★ 5/5

Google

Special thank you to Daniel Famili and his team for helping us in this challenging time, we are very happy with the amazing service we had have received, excellent communication, very helpful, very kind and polite, would definitely recommend, Many thanks Gill

A · 21 June 2021

★★★★★ 5/5

Google

Aaron James in Greenford has an amazing working team. in particular Sarah. Sarah has your attention from the moment you enter the branch, smiling, welcoming & warm. Sarah has helped me so much and im glad she apart of the arron james team.!!! Best Employee !!!PositiveQuality

Mimi’T’Maria · 21 June 2020

★★★★★ 1/5

Google

Poor communication, nothing gets done if you’re the tenant Negative reviews seem to be hidden by a bunch of fake positive reviews

Yixie · 23 June 2024

★★★★★ 1/5

Google

If you are a first time renter or a student, I would suggest you stay far away from this place. Very disorganised and will blame everything else but themselves for disorganisation. They told us a day before we move out that the house was not ready. They housed us in a temporary property which the owner did not know about and he walked in half way through the day thinking that someone was squatting there. They lost my key and I was told I had to cut and pay for a new one and I had to cut and pay for a new one. Luckily, Sarah (the only decent employee) bought me a key. One of the tenants in my house left and our landlord said we do not need to find someone new but the estate agent Sam told us that we HAD to. A separate estate agent was on the phone during a house viewing and I had to show people around the house on my own. Laura only gave a 2 hour notice to the lead tenant about a viewing (the law is that that estate/letting agents HAVE to give you a MINIMUM of 24 hours notice) and I was woken up by people coming into my house. Our back door was broken after Laura did a viewing but we were not informed at all and had to find this ourselves. Upon complaining because we were tired of all unprofessionalism, we were met with passive aggressiveness by Sam. I told my landlord that we did not break the door and that the estate agent will probably blame us. Estate agents called us back to tell us that we blamed them from breaking the door and that we will need to have an agreements and take it out of our deposit. Additionally, after this interaction Sam began pronouncing my name incorrectly on purpose for no reason even though he knew how to say it before. To this day I have no clue why an estate agents had so many moments of unprofessionalism and the only person who probably did the job good was Sarah. I would highly suggest that they learn how to speak to customers and how to follow laws. Additionally, I would suggest that Sam finds peace in his life so he doesn’t need to pretend he can’t pronounce my name.

Dahlia · 21 June 2022

★★★★★ 1/5

Google

This estate agents have a number of customer service related lessons to learn. To inform anybody wishing to attend virtual viewing the estate agent Anna Kinast has just informed me she will prioritise those attending physical viewings over virtual viewings. I tried to contact the only individual who seems to work in the letting department Anna Kinast from Tuesday 15/02/2022 until Monday 21/02/2022 by email and telephone she was unavailable upon every occasion. I was told I’d be fitted in when possible due to my viewing being conducted virtually. Completely unexceptionable way to communicate, and treat external stakeholders and expect to be successful in such a competitive industry. I canceled my booking as I will not support bussiness that treat customers in this way, when so many other organisations put extreme amounts of effort into customer service and retention. Unexceptionable practices.

Mr · 21 June 2022

★★★★★ 5/5

Trustpilot

Out of all the estate agents weve seen

Out of all the estate agents weve seen, Arisha Munshi was without a doubt the best. She looked after us well, was respectful and very helpful!

E · 6 February 2023

★★★★★ 5/5

Google

Excellent service from Arisha and Arron James team,they were so helpful and accommodating us in finding our new home,we really appreciate their efforts.

Sash · 19 May 2024

★★★★★ 5/5

Google

Excellence and honest sale. Quick response and genuine and honest sales advice. Staff were knowledgeable and knew the local market well. Needed to downsize my mother in law to a safe area with good transport links so she could remain independent. Needed to sell and buy in a short timeframe and Arron James found her the perfect place. Mother in law had a language barrier but staff were patient, kind, caring and considerate. Very happy and would highly recommend.

Amerjit · 21 June 2022

★★★★★ 5/5

Google

Having used Aaron James in the past when selling my property and receiving such an excellent service, I didn't hesitate in using them again this time. Their rates are extremely competitive and I have always found them to be professional and yet very approachable. In particular the estate agent selling my property was very supportive throughout the process and gave me regular updates and feedback. Should the need arise I won't hesitate to use them again.PositiveResponsiveness, Quality, Professionalism, Value

Pauline · 21 June 2022

★★★★★ 1/5

Google

Avoid this estate agent by all means. Don't rent out or sell your property through them. I was reading the other 1 star negative reviews on their profile. I wish I have checked their profile and read through their feedback and highlighted issues before.

Swift · 21 June 2022

★★★★★ 5/5

Google

Good agent - Daniel very helpful, although they are very busy, will always provide a very personable customer service

Rahul · 19 May 2024

★★★★★ 5/5

Google

Thank you to Dan & Connor for all your help & support with our house sale ready for our move to Cornwall. Very knowledgeable, extremely helpful & first class service. A****PositiveResponsiveness, Professionalism

Mary · 21 June 2021

★★★★★ 1/5

Google

Inititially I completed an ok viewing . I was told I would recieve paperwork and a contract through email. This did not occur and I was sent an online application, which I completed promptly. After 2 weeks, the proposed move in date was getting closer still no response. I called the agents and was told that someone would phone be back by the end of the day. After no response I called the same number, again on the next day and was told I had reached the wong departmart. A day later I called once again, at which point the agent promted me to pay a holding fee or deposit (without any contract) to secure a place. After I declined payment without a contract, I was told they would call me back. I called back an hour later for a clear answer and was told that the house was sunddenly being sold so no rooms were available. Weeks of vagueness and unprofessional behavior. The experience was a complete waste of time.NegativeResponsiveness, Professionalism

Aksor · 21 June 2021