Trusted Agent profile · Greater Manchester
★★★★★
868 reviews across 1 platform
1 Garforth Avenue, Manchester, Greater Manchester, M4 6JS
Lovell's office in Greater Manchester, at 1 Garforth Avenue, is rated 4.1 out of 5 across 868 reviews on 1 platform.
Every review we hold for the Greater Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotBuying a Lovell home
We have recently purchased a new Lovell home, and the whole experience was easy. This was in part due to the help and kindness of jaqueline mcphee the Lovell representative. She was down to earth, informative and easy to deal with. Always at the end of an email with prompt responses to any queries we had.
1/5
Trustpilotcan't wait to sell
the property itself, the design choices we made we love, the layout is good and the kitchen is probably the best thing about the property because that is where positives end. The hand over on completion was embarrassing and really ruined an exciting time for us. On moving in we quickly noticed how badly sound proofed they are. We have made several complaints to customer service about the poor sound proofing from other neighbours. the way the customer service handle things are poor. we are in the current situation of hating our property. we cant wait to sell. I wish Lovell understood the seriousness of the problem we have instead of giving the 'get on with it' approach. we are taking things through NHBC. but, our aim, to get out of here as fast as we can. this being said, id avoid Lovell because once they got that deposit monies, you're just a plot number
Dear Customer We are sorry to hear that your experience has fallen short of your own and Lovell expectations. Could you please private message marketing@lovell.co.uk and share which development you have purchased a property on please.All of our designs should meet the requirements of the Building Regulations and therefore meet the requirements of acoustic performance. Once we have received the details we will engage with the local business unit responsible for the development and escalate your concern to the appropriate level so that we can investigate further. We would also like to discuss further the handover you experienced and can include this within the same escalation process.Regards,Lovell Homes
4/5
TrustpilotI recently purchased a two bedroom…
I recently purchased a two bedroom property on a Lovell estate and am very happy. Our two sales reps Matt and Jo at Williams Park were great. Really lovely genuine people and helping us through the process as this was our first ever house purchase.
Thank you for leaving us a lovely 4* review Lydia. We are thrilled to hear that you are happy with your new home and have passed your comments on directly to Jo and Matt at William's Park in Wymondham. I know that they will be really happy to read them. Thanks again Lydia, and congratulations on buying your first home!The Lovell Team
4/5
TrustpilotSuperb service from site staff
Superb service from site staff in respect of viewing, reservation, taking us through all the details etc. Special mention here to Piers whose knowledge and professional approach were extremely helpful. We award him 5 stars +.In respect of Lovell Homes themselves we cannot fault the layout of the site with ample space between the properties, which is unusual in this day and age. The only comment we would make is in regard to the show homes, which seem to be designed with upgraded items e.g. kitchen cabinets, worktops, sinks etc that all incur additional costs especially as they want 50% paid up front before exchange of contract, which they will not refund if anything happens and the sale falls through. Not credible Lovell Homes. Your homes, like other developers should also be sold with all flooring put down as part of the sales price as you cannot reasonably expect your potential purchasers to outlay thousands of pounds up front that they might lose; who can afford to do that?
Thank you very much for your 4-star review. We will pass your positive comments directly onto Piers in our sales team who will be thrilled. We value and note your feedback regarding our Inspirations process. Our showhomes will always try to inspire purchasers with a variety of interior options and upgrades where possible.As this development has 3 showhomes, we feel we have catered for all budgets showing a range of standard options and upgrades available. Should a customer wish to purchase from our Inspirations range it is standard Lovell policy to pay 50% upfront and 50% on completion. If for any reason the sale does not proceed, we will refund any fees paid up-front within our cooling off period and we will always review on a case-by-case basis to refund after this date if the items haven’t been ordered or fitted prior to cancellation. Whilst we note your comment regarding flooring, at Lovell, we are very proud of our high-quality standard specification which is included within the purchase price and we offer a range of flooring options to suit various budgets. We look forward to welcoming you into your brand-new Lovell Home. Kind regards, Lovell homes.
4/5
TrustpilotI thanks to Sandy from customer care…
I thanks to Sandy from customer care ! I had quite few problems in my house and she help me out and resolved it !
Dear Mohammed, thank you for taking the time to leave such a positive review of our team. I'll make sure they see it also. Have a wonderful day and if you need anything further you know where to find us. Many thanks, Lovell Midlands
5/5
TrustpilotGood customer service and took time to…
Good customer service and took time to explain all steps
Thank you for leaving a lovely 5* review of your experience with Simone at Hamilton Wharf. It's wonderful to read your positive comments, and we have passed your feedback on directly to Simone, and we know she will be thrilled to read your kind words. Thank you again for taking the time to share your experience. The Lovell Team.
5/5
TrustpilotVery Helpful and Supportive
We have been interested in the All Saints Green development and Amanda has been excellent throughout the process giving us help and support to get to the point of choosing our preferred house and plot. This professionalism gives us confidence in Lovell as a Company and is reassuring as we move through this big time in our lives!
Thank you for your wonderful review Paul.We will pass on your comments directly to Amanda, and look forward to continuing on your Lovell Home journey with you.The Lovell Team
5/5
TrustpilotRob - Customer Service Engineer
Rob came round to make good some wall repairs for us. This is the second time that Rob has done some repair work to our home. He works in a very tidy manner and cleans up after himself. Rob has exceptional customer service and is extremely knowledgeable about the work that he does. If I ever need anything else done to our home it will be Rob that I’d request to do it. Thank you for taking pride and care in the work that you do Rob ⭐️⭐️⭐️⭐️⭐️
Thank you Emma for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Rob.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Rob and to our customer care team in the region, who we know will be really happy to read them. Thank you again Emma, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotVery professional communication and…
Very professional communication and great service.
Thank you very much for your 5 star review. We are so happy to hear that our communication and service met your expectations. We wish you all the best in your brand-new Lovell home.
5/5
TrustpilotMatt and Jo at Williams Park have been great
Matt and Jo at Williams Park have been great and so helpful throughout the purchase of buying our first home. They both explained the process clearly, made time for our questions and were supportive and cared throughout. Thank you so much Matt and Jo.
Thank you Rebecca for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.Thanks again Rebecca, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotDid a great job on fixing a creaky…
Did a great job on fixing a creaky bedroom floor. The guys used their skill and experience to sort a problem which had turned out to be quite a big job. Neat and tidy and great finished result, looks like new. Many thanks to Maris, Rob and the decorator Jordan, all a pleasure to have around.
5/5
TrustpilotNot had any dealings with Lovell before…
Not had any dealings with Lovell before but really impressed so far. There hasn't been any of their employees who haven't gone that extra mile. Really impressed with the extras that you can add to make it your own. They seem very organised and notable how much information they give you upfront so no surprises. Come across as open and informative. Mainly we have been dealing with Dulcie who we rate very highly. She has been so helpful and patient in helping us making the property our own.
Thank you Enya for leaving a lovely 5* review of your experience with Lovell Homes at Park View in Holt. It's wonderful to read your comments about Dulcie, and we have passed them on directly to her, we know she will be very happy to read them.Thank you again Enya, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotJacqueline at Central Square
We had such a positive experience with Jacqueline at Central Square that we felt it was important to share. From our very first enquiry about reserving a property, she was incredibly helpful, welcoming, and informative. When we returned the following week to proceed with our reservation, her support remained just as consistent and reassuring.
5/5
TrustpilotGreat service from Andrew
Great service from Andrew the home maintenance man after waiting 9+ months waiting for our extractor fan to be connected and numerous visits from other Orbit homes and Lovell contractors and managers taking photos and making promises which never materialised then along came Andrew took one look at the problem went to screwfix got the parts and connected it all up in under 90 mins total he is a credit to Lovells.
Thank you Rosemary for taking the time to leave such a lovely 5* review for the service which you have received from Andrew in our customer care team in East Anglia, and the work which was carried out on your home by him. We are sorry that previous to Andrews visit, you didn't feel you had received the same level of customer service.We are so pleased to read all of your comments on the service which you received from Andrew and the quality of work carried out & we have passed your comments on directly to Andrew and to our customer care team in the region, who we know will be really happy to read them. Thank you again Rosemary.The Lovell Team
5/5
TrustpilotFantastic service well built house, been moved in for months now
We are absolutely thrilled with our new home at Oakwood Edge, built by Lovell. The build quality is fantastic, especially compared to our previous home with Taylor Wimpy. The layout is much more generous, giving us plenty of space to live comfortably. Our garden is massive, and the kids absolutely love it.The service we received when moving in was exceptional. Any minor issues we've had have been fixed almost immediately. We seriously can’t recommend this builder enough. The views and walks around here are lovely, and you'd be doing yourself an injustice if you judged the area based on the bottom of Mayfield. At the top, it's a completely different world, quiet, serene countryside right on your doorstep. The views are well worth a short walk to see. If you're considering a new home, Lovell at Oakwood Edge Mayfield should be at the top of your list as the development isn’t too big, it’s got the potential to be a fantastic self contained community if everyone who moves in makes an effort.
Thank you for your 5 Star Review - we will be sure to pass your kind comments onto the Oakwood Edge Sales and Site Team!We wish you every happiness in your new home.Thank you again,Lovell Homes.
5/5
TrustpilotWe are I the process of buying a new…
We are I the process of buying a new Lovell home. The sales executive supporting us is Luke King. The experience thus far has been a real pleasure. Luke is professional and personable.We are very pleased with Luke's support and the house itself is beautiful.
Hi Colin, Thank you for your lovely feedback regarding your experience with ourselves. I will make sure to pass your kind comments onto Luke. We look forward to welcoming you into your new home! Thank you again, Lovell Homes.
1/5
TrustpilotThey really are S***s
They really are S***s. I would strongly advise you NOT to buy a Lovell home. They are full of how they will do this and the other to help but when it comes down to it they dont care. Problem with the drains. Tough. Bad smell from the drains in the house. I was told I am not cleaning the shower and sink properly. Also you need to leave the shower door open and the bathroom window and the fan on. Problem with flooding in the garden - no chance you have had garden work done so not our problem even though it is due to cutting corners on the build. A large part of the site have problems with the drains - We must all need lessons in cleaning. A large part of the site have problems with the gardens flooding - tough. A most dishonest builders promising allsorts to rectify problems and then sticking 2 fingers up at you when you ask. KEEP AWAY FROM LovellAfter posting this Lovel asked for contact details so they could get in touch. Nothing about 3 weeks now how long does it take to pick up the phone.We have a problem in the cul de sac and customer service will not discuss it they are being really stand offish. So thought I try someone who could help resolve the issue and sent an email to the Managing Director of the North West, waited surely he would be able to discuss the issue and make a decision or give me someone to talk to who could. Ah, no. So wrote another email to him same again weeks now and nothing no contact at all. Why am I surprised. They are sweetness and light until you have done your NHBC questionaire and then stuff you. I have not changed my opinion they really are S***s
We sincerely apologise that you feel our levels of customer service have fallen below our usual very high standards in relation to your home. A member of our team will be in touch to request further details which will then be escalated and investigated appropriately, and a suitable response provided as soon as possible.
3/5
TrustpilotGot a flat that was okay- with some issues
Got a flat that was okay. The development has small roads. A few months settling the fire alarm would trip by its self. There was a leak in my ensuite. The ground floor had damp which is still being fixed as we speak. Transition to the management company was poor. There will be some issues if you get a lovell home. however they are livable.
Thank you for your review. We’re sorry to hear that you felt disappointed through your buying process and the issues you have raised. Our Customer Care team has confirmed you have no outstanding issues and that they have all been resolved. However, we are sorry that you’ve been left feeling this way. If you want to discuss further, please email customer.service@lovell.co.uk. Thank you again for your review, Lovell Homes.
5/5
TrustpilotFirst time buying
I have been looking for my first home and from my initial appointment with Luke King i only have positive things to say. Luke was very informative and made for a great initial experience!
Hi Sam, Thank you for your 5 Star Review, we will be sure to pass your kind comments onto Luke and we look forward to welcoming you into your first home! Kind Regards, Lovell Homes
5/5
TrustpilotIf you see the home you like go for it lovely development
Sales adviser David was very good on keeping me posted on progress, I was very happy with the outcome of securing the plot I wanted, I’m now looking forward to doing my choices and then finally moving into my new home, the whole experience so far has been very straightforward.
Hello Gina,Thank you for your review, we are happy that David able to help and support you through this process. We will ensure to pass on your comment to David and the team.Kindest RegardsLovell Homes
5/5
TrustpilotSimone has been very welcoming
Simone has been very welcoming, helpful and customer centric From the first call I made to make enquiry till now.She took us on a very smooth and easy journey. The 2 other ladies too were really very nice and friendly.
Thank you for taking the time to leave your review. We are so pleased you have had a positive start to your home buying journey. I have passed your comments to the team and they are delighted. Lovell Homes Team
5/5
TrustpilotLovells have been great throughout the…
Lovells have been great throughout the purchase and since we moved in. Initially Mandy helped us no end, especially with getting the conveyancers everything they needed. Since we have moved in Matt had been brilliant, double checking we are OK. We have only had one problem when the hot water had a blip, but one phone call and Lovells had organised for a engineer to be round within a couple of hours and everything was sorted within a couple of hours. We couldn't be happier and are so glad we have moved here.
Thank you Nat for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Mandy and Matt as well as our customer care team, who we know will be very happy to read them.Thank you again Nat, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotMy experience with Lovell Homes
My experience was excellent with Lovell's right from the start. The sales executive Dulcie Bayley was helpful throughout and kept in regular contact with me, updating me on progress. I love my new home and would highly recommend Lovell Homes
Thank you Edward for taking the time to leave a 5* review of your experience buying a new Lovell Home at St Edmunds Park in Acle. It's so great to hear that you love your new home!We have passed your comments on directly to Dulcie, who we know will be really happy to read them.Thanks again Edward, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotFantastic service - Jordan and Rob
Fantastic service from Jordan and Rob on the Crown Meadow Estate at St Faiths. After having a leak upstairs which resulted in part of the living room ceiling being cut out they did a fantastic job replacing and repainting. Looks as good as new. Kept us fully informed of what they were doing and very respectful to the property. Fantastic service by both them and Lovells in helping us to resolve the problem.
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan and Rob.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan & Rob and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lovell's Greater Manchester office has 868 reviews across 1 platform: 868 on Trustpilot (across the whole business).
Lovell Greater Manchester is rated 4.1 out of 5 across all 868 reviews.
Lovell Greater Manchester, 1 Garforth Avenue, Manchester, Greater Manchester, M4 6JS.
