Trusted Agent profile · Great Yarmouth
★★★★★
1,491 reviews across 2 platforms
3 Hall Quay, Great Yarmouth, NR30 1HX, NR30 1HX
William H Brown's office in Great Yarmouth, at 3 Hall Quay, is rated 2.6 out of 5 across 1,491 reviews on two platforms, including 303 Google reviews rated 4.6.
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Every review we hold for the Great Yarmouth office, from every platform, shown as written. First names only.
1/5
TrustpilotUtterly Useless!
After organizing a viewing for two properties without much hassle, the follow up was non-existent. As a student, sorting housing out for the next year can be a stressful time. After liking one of the properties and emailing them to express our interest, no reply was received. Then after emailing them for a second time, still no reply has been received.Utterly useless!
1/5
TrustpilotThey don't remove ads off sold properties off the market
They don't take properties which have been sold off the market so it's misleading and make you lose time! Unprofessional. Additionally, they don't follow requests about the way to contact you. I prefer to be contacted via email or message as I work nights, but they still will be giving you a call...
1/5
TrustpilotTERRIBLE...the communication is beyond…
TERRIBLE...the communication is beyond embarrassing, property is literally thrown on to the market at a random price and left to sit there as they want their advertising boards around town. It's well known this company is NOT the best locally, they just have more money to push their business. AVOID AVOID AVOID!!!
1/5
TrustpilotAvoid at all costs
The worst estate agent company ever. I dealt with a Jerome in Barking and not only was he rude and aggressive he was completely useless! Didnt tell us of a number of offers and was impossible to get hold of. He lied and was appalling throughout. Would never use again.
1/5
TrustpilotTaking more fees than they tell you about and selling your data
After finding a property with them I was told about the fees but when I paid them and wanted to pay the deposit and first moth's rent I was told there was another fee bringing it to £650. What is more they sold my personal data to Spark Energy and changed my energy supplier to Spark energy without mine or my landlord's consent.
1/5
TrustpilotVery unprofessional agent
Very unprofessional agent. Initially mentioned to me that a viewing needs to be rescheduled as the tenant wasn’t home, rescheduled to the next day. Next day she does not answer calls and when I reach the location I find no one is available. The following day the house is listed as Let agreed. Waste of time dealing with an agency like this.
2/5
TrustpilotPoor service at Fakenham
Poor service at Fakenham. Took house of market mistakenly. Our buyer only got it by insisting they contact me.Pressured to accept a risky bid.Once under offer, no contact. They never bothered to chase and update etc. I had to chase them. Very poor.I would not use again.
5/5
GoogleHad the lovely Gina from Great Yarmouth from the lettings department call me earlier today and couldn't be more helpful and honest in everything we talked about. Can only be truly thankful for she called me. Keep up the great work, and brilliant work you do for the company. A true asset you are!PositiveProfessionalism
5/5
GoogleGreat service provided by Gina and Amy. Thank you for explaining everything to use thoroughly and ensuring we were happy throughout the process. I saw i real difference with the professionalism that W H Brown had compared with other estate agents i had used previously, Gina particularly was really thorough and helpful.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotGreat Yarmouth Avoid
Great Yarmouth We rented. Our house had damp, water coming through the ceiling and they didn’t give a toss. Once they’ve taken their money you no longer exist. A damp house, hole in roof and didn’t want to know. Rude, don’t get back to you, basically a very costly estate agent who only want to know you until they’ve received your money. Avoid.
5/5
TrustpilotA very professional service
WilliamHBrown in Clacton gave a great service when I was looking for a tenant. Emails and phone calls were answered promptly. Very professional service from Oliver and Tom. I will be using them again.
1/5
TrustpilotI had a viewing booked for a property
I had a viewing booked for a property. I was the first person looking to view the property. They then called me up a day after and told me I could not view the property due to someone having corona virus however within a few days of them cancelling the viewing the house is suddenly sold.
5/5
GoogleIv been renting with william h brown for over 4years now, gina is amazing, any problem i have she has always been there to sort it out, and shes now the only person i like to talk to when i have a problem. Thank you for all your hard work ☺️PositiveResponsiveness
5/5
GoogleI have used William Hart Brown for about 10 years and have found them to be incredibly professional in all of their activities - from finding tenants, organising contracts and inventories to keeping me informed of new regulations pending.. They are always polite and helpful in all correspondence and I highly recommend.
5/5
GoogleRobbie and Sam from William H Brown have been helping us with property listing and letting. They have both been a pleasure to work with - professional, helpful and very friendly. Would definitely recommend them and William H Brown in general to anyone looking to list/let or buy/rent a property.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotDo not use this estate agent unless you …
Do not use this estate agent unless you thrive on stress, enjoy being lied to and can wait for months to move house. They are incompetent and inefficient and so are their dedicated conveyancing companies. When looking for an estate agent go by recommendations, there are good ones out there you just have to be patient and take the time to find them.
5/5
TrustpilotGreat work Ware office
My family had a great experience with William H Brown in Ware, Hertfordshire. Grace listened to our needs and was able to let us know about a fantastic property that suited us and when we could view it. She was helpful for the entire process as were the other staff in the office. Thank you for all your help.
4/5
GoogleWilliam H Brown recently assisted me in processing my tenant application and getting me moved into my rental property. I was very happy with the assistance they provided and were very helpful and quick to response when I had any questions. I would recommend.
5/5
TrustpilotA* service from Lisa in the lettings…
A* service from Lisa in the lettings department. Going above and beyond what is required for the role.Would definitely recommend
5/5
TrustpilotGreat staff
Great staff, got a house within 12 days. Josh and Lewis from Great Yarmouth branch were on point with rental offers.
1/5
TrustpilotDo not use the in house solicitors
Do not use the in house solicitors. They have not once spoken to me. They send impersonal emails and lie about the delay (I know the seller). 3 months and counting for a cash buy. Outrageous
1/5
TrustpilotAwful from the start
Awful from the start! Shocking Communication, terrible attitude towards customers and tried to over charge us. We even had to contact directors as the branch was not communicating. A regional manager called and said they would email to confirm they would carry out what they promised. The email was not forthcoming and then we could not contact this person again. AVOID!
1/5
TrustpilotPathetic agency.
Ignored my enquires, never called back when I was assured they would. Also led round houses and applied for said houses only to find that they’d already been let when I came to paying the holding deposit. Constantly disappointed with their lack of communication and clarity. Their only success was leading on stressed out students.
5/5
Trustpilotwilliam h brown clacton on sea branch…
william h brown clacton on sea branch If you are looking for a professional and friendly agent I would highly recommend them. James Robert and Michelle recently sold my mothers house, from the first phone call to the last they were excellent. The Clacton office have a great team
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