Trusted Agent profile · Great Yarmouth
★★★★★
1,494 reviews across 2 platforms
3 Hall Quay, Great Yarmouth, NR30 1HX, NR30 1HX
William H Brown's office in Great Yarmouth, at 3 Hall Quay, is rated 2.6 out of 5 across 1,494 reviews on two platforms, including 303 Google reviews rated 4.6.
Every review we hold for the Great Yarmouth office, from every platform, shown as written. First names only.
5/5
GoogleMy experience with Tom at Williams h brow was nothing but professional there wasn’t anything they wouldn’t do to help very satisfied with there performance thank you so much
Thank you Lesley for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWarning - Terrible Experience with WHBrown Letting Agent
I am writing this review to share my utterly disappointing experience with WHBrown Letting Agent. My encounter with them has been nothing short of a nightmare, and I feel compelled to warn others to avoid this agency at all costs.To start, the level of incompetence displayed by WHBrown is astounding. Their complete disregard for the well-being of their tenants is shocking. My attempts to address maintenance issues were met with negligence, as my complaints about moulded bathrooms, paint falling off walls, and faulty electrical work were conveniently ignored.Moreover, the racial insensitivity exhibited by WHBrown is deeply troubling. The lack of respect and condescending behavior from their staff members is not only unprofessional but also unacceptable. It is disheartening to experience such blatant disregard for human decency, making it clear that they prioritize profit over people.The final straw was when they left me and my children in a cold, uninhabitable house for a week. Despite consistently paying rent with no arrears, we have been treated with disrespect and utter disregard for our well-being.I implore anyone considering WHBrown Letting Agent for their property needs to steer clear. The level of service provided is abysmal, and their practices are not only unprofessional but also border on neglectful. My experience has been a stark reminder that tenants deserve better treatment and respect.Avoid WHBrown Letting Agent like the plague, and spare yourself the stress and anguish of dealing with such an unscrupulous agency.I have encountered them on two occasions at two different location and they are absolutely rubbish.
1/5
TrustpilotAvoid at all costs
Avoid at all costs, don't do what they say they are going to do, complete waste of time, told people viewing no need to remove shoes before entering my house even when they asked if they have too "just rude" didn't get the right type of people viewing one couple didn't even want this area they wanted about 5 miles away! Promised an open day that never happened. Now getting threatening letters about payment for an EPC they had already been given card details for payment, phoned 3 times no response just more threatening letters in the post, absolute shambles!
5/5
GoogleThese guys work hard for a living!!! Bought my property with their assistance a year ago and they have been letting it and, managing ever since! The girls have helped me with pretty much everything I thrown at them especially of late. A big thank you to Charley for all her help and professionalism she has given me in the last few weeks.
5/5
GoogleA special shout for all the staff at whbrown. i deal mostly with Tom and lauren. but whomever deals with me i receive the same friendly . proffesional .service i have become used to, 5 Star service from a 5 star Company Rob
Thank you for your excellent 5* review and kind words of our dedicated team Robin Adams777. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been with William H Brown now as a tenant for 18mths and the professionalism shown has been 5 star. Gina Comerford has been exceptional with her response when I have called in for maintenance and advice. Would highly recommend William H Brown Great Yarmouth the staff there are an assett to the company.PositiveProfessionalism
5/5
GoogleGina Comerford has been lovely and supportive in helping me find a house to rent in Norfolk. She keeps in regular contact to make sure I find the right place to call home. I have had some very difficult years with the loss of loved ones and Gina's support means a great deal.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotAvoid at all cost!
It took us over a week to get a viewing of a house that we planned to buy. On the day of the viewing we had agreed to meet the agent outside the property. It was obvious it was a house of multiple occupation because when the agent failed to turn up we knocked on the front door. The estate agent had not told us the house was occupied and had no good reason for not showing up to show us round. I would advise to avoid these people if possible.
5/5
GoogleHave been with William h brown for nearly 5 years. The staff are friendly and approachable, especially Gina. I have mental health issues and Gina is very professional and patient. She explains things clearly and always does her best to help, she's a credit to the team. Amazing service. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotDon’t bother
Don’t bother, looked at a house that turned out to be rubbish anyway and they won’t leave you alone after getting details to see if they can sell you something or sell your property even if your not interested. They will call every week to annoy the hell out of you. Even kept calling when I was arranging my dad’s funeral!
5/5
TrustpilotOllie and Tom - Great guys!
Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for.
5/5
GoogleThe service i have experienced with Amy and the team at William H Brown has been second to none. From the first call with them Amy has been so helpful and constantly keeping me updated with the progress. I would highly recommend for anyone seeking a smooth, stress-free journey with their house hunting
1/5
TrustpilotStevenage branch is a waste of time…
Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.
1/5
TrustpilotMy recent email to WHB can show you my…
My recent email to WHB can show you my frustration level.
1/5
TrustpilotI feel that I have to write a review
I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.
5/5
GoogleIt was very nice working with W H Brown everything was made simple and easy. I and my sister was very grateful. Thanks Lewis you will really help us with everything 🙏🏻 …
5/5
GoogleAbsolutely fantastic service from the Great Yarmouth Branch. Professional, efficient, and nothing is ever too much trouble. Special mention to Lewis, who has been amazing throughout both occasions of needing properties. Thanks all.
1/5
TrustpilotIf I could I wouldn't even give them…
If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.
5/5
TrustpilotCHARLOTTE TUNSTALL
WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris
1/5
TrustpilotNot trustworthy …
We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!
1/5
TrustpilotThis company is absolutely hopeless
This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.
1/5
TrustpilotDon't use them to "manage" your rental!
In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!
1/5
TrustpilotTotally poor
Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .
5/5
GoogleVery happy with William H Brown. Gina is a pleasure to work with and is always very helpful and supportive.
Hi, thank you so much for taking the time to provide our Great Yarmouth team with a 5-star review. We are so happy to hear the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
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