Every review we hold for the Gravesham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI Poorly Built Block Partition Discovered in New‑Build Home
I purchased this house new approximately 17.5 years ago. Recently, during a bathroom renovation, the drywall was removed, revealing a partition made of grey blocks. These blocks appear to be poorly secured to each other, as the partition moves slightly when touched. It is evident that the mortar used to join these blocks does not properly bind them together. This raises serious concerns about the structural reliability of the construction. I recommend potential buyers pay close attention to such partitions and conduct a thorough inspection to avoid future issues.
Olena · 12 October 2025
★★★★★ 5/5
TrustpilotA diamond in a rough situation
In what was a tricky and drawn out move process, Rachael (and Emma in Rachael’s absence) of Wards was a shining light and the only true professional we worked with throughout the process. I don’t think we would have made it without her support. We are truly grateful in Rachael’s assistance in getting us into our home.
Sam · 21 April 2026
★★★★★ 5/5
TrustpilotWards have communicated well with the…
Wards have communicated well with the family throughout the house selling process. Friendly staff, very professional and were always willing to advise/ help especially Alex, Becky and Tina. I would like to thank you all from our family.
Franks · 24 July 2025
★★★★★ 5/5
TrustpilotHad a slight issue which was resolved…
Had a slight issue which was resolved swiftly by Kirsty Hunt. Customer Service has always been exceptional - across the team. However, special shout out to Kirsty for going above and beyond.
Sam · 15 September 2025
★★★★★ 5/5
TrustpilotGeoff and the team were excellent with…
Geoff and the team were excellent with helping through our process. Definitely recommend them to anyone
Anthony · 17 January 2026
★★★★★ 5/5
TrustpilotMaria was brilliant
Maria was brilliant! She was extremely helpful, friendly and kept me informed during every step of the process. Thanks so much Maria!
Brooke · 20 November 2025
★★★★★ 5/5
TrustpilotPurchased through Walderslade office
Purchased through Walderslade office, all staff were professional and efficient to deal with especially Barry the sales progressor, he is an asset to your team
Tommy · 15 October 2025
★★★★★ 5/5
TrustpilotThank you Libby and everyone at Wards…
Thank you Libby and everyone at Wards for looking after our property. I can not fault them for their professionalism and great service. I can definitely recommend Wards.
Leon · 12 September 2025
★★★★★ 5/5
TrustpilotPleasant experience
Ashley Taylor came to value our property recently and we wanted to acknowledge his professionalism and courteous manner. His in-depth knowledge of selling properties and the current market really helped us to understand the process. We are also extremely impressed by the marketing report and calculated costs of moving provided. Whilst we are still thinking long and hard about a move, we would recommend Wards to anyone thinking of buying or selling.
Joanna · 21 October 2025
★★★★★ 5/5
TrustpilotEmma was excellent...
Maria · 16 April 2026
★★★★★ 1/5
TrustpilotAfter the sale of the property l…
After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.
Babatunde · 14 June 2025
★★★★★ 5/5
TrustpilotEmma was very helpful
Cherry · 15 January 2026
★★★★★ 5/5
TrustpilotJudy from the Sales Progress team was…
Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.
Orgil · 18 September 2026
★★★★★ 5/5
TrustpilotWards of Tenterden are a fantastic…
Wards of Tenterden are a fantastic example of a good agent, I cannot praise the whole team David, Jodie both outstanding, always someone at the end of the phone, highly recommend.
G.Ransome · 6 May 2026
★★★★★ 5/5
TrustpilotI have been helped greatly by Joe…
I have been helped greatly by Joe Murtagh at Wards whilst renting out my property. He has always responded promptly both via email and over the phone and has been extremely understanding and helpful each time, even when I ask a lot of him! Thank you very much for all your help over the past year!
Sophie · 9 September 2025
★★★★★ 1/5
TrustpilotI would not recommend
I would not recommend. They carried out tenant check out and missed a lot of damages by the tenant which cost me more after tenant has left. I receive communication from different staff which is confusing. I sent a complaint, till date, it has not been resolved.
Foluke · 18 November 2025
★★★★★ 3/5
TrustpilotWe recently moved out from a property…
We recently moved out from a property managed by this agency and overall the process was completed, but there were some concerns regarding deposit deductions.
Attila · 5 May 2026
★★★★★ 5/5
TrustpilotOutstanding Service and Guidance from Mim
I’ve had a fantastic experience working with Mim Higginson. She has been incredibly nice, patient, and helpful throughout the entire process. Mim always explains everything clearly and makes sure I fully understand each step, which has made working with the letting agency so much easier.
Jehad · 17 November 2025
★★★★★ 5/5
TrustpilotMaria
Maria, as Senior Sales Progressor at Wards Estate Agents, guided me with unwavering dedication. She was always prompt and proactive, keeping me informed at every twist, liaising seamlessly with both the buyers and our solicitor. Her warm, friendly reassurance transformed a stressful sale into a smooth, confidence-inspiring journey. Maria’s professionalism and genuine care made all the difference.
Joanne · 21 July 2025
★★★★★ 5/5
TrustpilotPhenomenal service
Lauren and Monika, in particular, have been outstanding from start to finish. The team at Wards are incredibly efficient and responsive, keeping communication clear and consistent throughout.
Joanna · 11 April 2026
★★★★★ 1/5
TrustpilotWalderslade branch: A purchase from hell.
I’ll try my best to make this as brief as possible, however the journey we have been through feels like a never ending nightmare. Me and my fiancé was accepted on our first home back in November 2024. We couldn’t be more proud of ourselves for managing to buy a house in this current climate, and still be in our early-mid 20s.
Klara · 18 April 2025
★★★★★ 5/5
TrustpilotMaria
Maria. Thank you so very much for all your help with the sale of Flat 1. 80 Broadmead Road.
Angela · 18 May 2026
★★★★★ 5/5
TrustpilotI cannot speak highly enough about the…
I cannot speak highly enough about the team in Walderslade they have supported me over the last few months, thank you all so much.
Judith · 8 April 2026
★★★★★ 5/5
TrustpilotAn Agency that cares
I would like to thank all of the Wards Staff that I met in Margate, Victoria, Katy & Megan in particular. The service was good, reliable, friendly & although in the end I didn’t buy through them, they were outstanding.
Sandy · 19 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
