Trusted Agent profile · Gravesend

Hunters Gravesend reviews

★★★★★

829 reviews across 2 platforms

199 Parrock Street, Gravesend, DA12 1EW

Hunters's office in Gravesend, at 199 Parrock Street, is rated 3.0 out of 5 across 829 reviews on two platforms, including 221 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.

Google logo

4.9 / 5

221

Reviews on Google

This office

Trustpilot logo

608

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Gravesend office, from every platform, shown as written. First names only.

5/5

Trustpilot

My brother and I contacted Hunters…

My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.

Cancer · 26 July 2022

1/5

Trustpilot

Extremely disappointed with this firm

Extremely disappointed with this firm, wanted to purchase a property and have waited a year for a viewing to be told it's now got a offer. A year ago offered a cash purchase and was given two appointments for viewings on the property both cancelled and the property taken off then relisted 6 months later asked for another viewing numerous times to be ignored and fobbed off. Finally after months for another viewing appointment to be cancelled again and told it's sold. It's been a year completely unprofessional, long time a year to be on the market especially when it could of sold a year ago. Would not recommend very slow at getting back in touch. Poor communication Extremely poor

Co · 10 May 2025

4/5

Trustpilot

Always happy to deal with Tracy and…

Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend Many thanks

Jo · 8 April 2025

5/5

Trustpilot

Really happy with the service, thank you

I've lived in a Hunters rental property for almost 4 years now, and I'm very happy with the service, thank you. Russell and the team are really helpful and make everything easy to understand. Highly recommended!

Jo · 11 March 2025

5/5

Google

We are really happy with the service that Ryan has provided, he’s been proactive and kept us up to date during every step of the process. We would like to pass on our sincere thanks to Ryan. I would highly recommend Ryan and will certainly use him again in the future!PositiveResponsiveness, Quality, Professionalism

Mark · 25 August 2021

Agent replied · 11 June 2024

Thank you for your review Mark! It was a pleasure working with you!

1/5

Trustpilot

Horrible Company, Do not use them.

They are very lazy with their work and don't try as much compared to other firms we've interacted with. They made multiple basic spelling mistakes in the detailing of certain properties, such as 'life support' instead of 'lift support' and somehow misspelling 'appliances'. They also have poor communications between potential tenants and letting people, telling us 15 minutes AFTER the designated time that the tenants would not be coming, even though the arrival was booked a week in advance.

Abuzz · 7 May 2025

5/5

Trustpilot

I recently sold 3 houses with Hunters…

I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers

Anthony · 24 May 2022

2/5

Trustpilot

Really slow in replying to anything pretty much

If you ever need them pretty much they are very slack in responding to emails or phone calls. We moved out of our house on 2nd July and have only got our deposit back today (16 days later) this is with no disputes. Basically if they want something they will be quick to act, if you require something they'll fob you off, and they're taking over yorkshire by the sounds of it.

Nick · 19 July 2025

1/5

Trustpilot

I would give zero it i could

I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc

Jennifer · 10 February 2026

5/5

Google

Used Hunters to find a rental property and Emily Lesson is a true professional, such a warm personality and a pleasure to deal with. Highly recommend. Kind regards, Rasa

Peleda · 14 December 2023

Agent replied · 11 June 2024

Thank you for your kind words!

5/5

Google

The service we recieved from beginning to end was first class. We mainly dealt with Ryan who we want to say our thanks to, as well as Tony and Michael. We would recommend anyone to use Hunters and will definitely use them again in the future.PositiveProfessionalism

Matt · 12 June 2022

Agent replied · 11 June 2024

Thank you for the review Matt, everyone in the team wishes you all the best in your new home! It was a pleasure working with you.

5/5

Trustpilot

I would highly recommend this Estate…

I would highly recommend this Estate Agent who helped us sell our flat. We all knew how difficult and hard to sell a flat now adays, let alone is a high rise building. I would personally recommend Jabjeet one of the estate agent who assist us sell our flat. who is a very professional, responsive and attentive to details. His skills and hard working & enthusiastic attitude helped us find a buyer and deliver what we are expecting and more. I highly recommend him as a Estate Agent who is focus to meet the clients expectations and within the time frame deadline. He is driven and passionate to his profession. And what we like about him is he communicate and respond to us asap, He guide us along the way of the process of selling our property. Thank you Hunter Agent for your support through out the process. And thanks for sending us Jabjeet as our Agent, he is truly a great asset to your company. We are super happy with his service.Mr & Mrs. Reyes & Family

Belinda · 19 February 2022

5/5

Google

For FTB we'd not had any dealings with sales and Hunters made the process very easy, especially given the current circumstances. We dealt with Michael H and he was responsive and kept us informed throughout the process. I'd highly recommend them to anyone needing an estate agent in the area!PositiveResponsiveness, Quality, Professionalism

Oscar · 12 June 2021

Agent replied · 11 June 2024

We are glad that we could assist you with your first move. Hope you are settling in well and thank you for the review.

1/5

Trustpilot

Not professional

What to say, utterly unprofessional estate agent. Some properties are for sale in ivyhouse road that we like to view, seen it in Zoopla. And was told that property is sold couple of weeks ago, off hand. I am sure as an agent they have access to the account and very easy to put it STC, rather than making people running around.

Ibnul · 30 October 2023

5/5

Trustpilot

Fantastic efficient friendly service

I have just recently moved out of a property that Hunters in Baldock were managing I can’t believe in the difficult times with the pandemic how absolutely professional and efficient they have been. Both Claire and Chloe were brilliant. Supported me through the exit all the way, made sure the deposit was quickly paid back quickly and fairly, at no point did I feel money was being held unnecessarily.I would definitely recommend them to anyone thinking of letting their home

Lorraine · 19 January 2022

5/5

Google

Although we have not brought a property through Hunters our experience of viewing with Michael was great. He shared his knowledge of the area in relation to what we were looking for and felt genuine.

Michal · 12 June 2023

Agent replied · 11 June 2024

Thank you for your feedback!

5/5

Google

I had a viewing today with Michael I believe. We called earlier today and was pleasantly surprised to be able to book a same-day viewing, something I’ve never managed to do with other agents, so that was definitely a bonus. The customer service was great from start to finish, both over the phone and in person during the viewing. My daughter initially called in to arrange the appointment, and the whole process was handled smoothly. A very positive experience

Lindsay · 16 April 2025

5/5

Google

Michael was really attentive and was constantly providing updates during the whole process from the viewing to completion which made easy for us as first time buyers. He really pushed for the sale to go ahead as quickly as possible (and in time for Christmas!) and didn’t waste any time.PositiveResponsiveness, Professionalism

Caitlin · 12 June 2021

Agent replied · 11 June 2024

Many thanks for the review Caitlin, we hope you are settling in well!

5/5

Google

We renting property from Hunters. Anne was amazing nothing too much trouble whenever I rang or e-mailed her. You can always contact them if there is any issues, questions or concerns. The rental process was made easy without any complications we would highly recommend Hunters if you want to rent .

Ezri · 12 June 2021

Agent replied · 11 June 2024

Thank you for your review Ezri, if you have any other questions do not hesitate to ask us!

5/5

Trustpilot

Amazing - Wembley Park branch (Agent Sam)

My experience with this letting agent is absolutely amazing. Dealt with the Wembley branch. The agent who helped me was Sam! He was a life-saver in my long search for a place to live. He was understanding, professional, helpful and friendly. He found me a place within a few hours!!! He truly knows what he is doing!!! Also a big thank you to Francis who took my initial call and all my details and was so lovely on the phone. RH

Raghida · 3 December 2021

1/5

Trustpilot

AVOID THIS AGENCY!

Hunters (Harlington)- The agents and landlords prioritize money over tenant well-being and are quick to take your deposit while ignoring maintenance requests. Despite multiple issues in our apartment, including faulty electrical work, mold, and poor plumbing that allowed mice to enter, nothing was addressed. However, the landlord was eager to withhold our deposit to "fix" these issues, only to rent the unit out immediately without making any real repairs. Communication is terrible; agents rarely respond to emails or resolve concerns but are quick to chase tenants for payments. Be cautious when dealing with them.

Roshanie · 4 March 2025

4/5

Trustpilot

Hunters Estate

I was delighted to have Darren Bailey and his team at Hunters Estate assist me in my purchase.Darren was professional, reliable and a proactive point of contact who helped mediate effectively and with confidence between all parties involved. His friendly disposition made the process positive for sure! I would gladly recommend Darren Bailey to anyone who is looking to buy a residential property. Indi

Indi · 16 July 2023

5/5

Trustpilot

We had the pleasure of dealing with…

We had the pleasure of dealing with Steven Craig of Hunters for a property view. Stephen is an excellent agent, very personable, professional and prompt in his dealings. We would have no hesitation in endorsing Steven. Keep up the great work!

Rakesh · 25 October 2024

1/5

Trustpilot

avoid them, they don't care about tenants

Unfortunately, estate agents usually have exclusive rights on properties and if you find a property you really like, you will have to go through them whether you like it or not.It's also likely that you will only see this review when you have already had problems with Hunters, but just in case this helps anyone, here's my recommendation: avoid them entirely, find another property you like if they are managing it exclusively.After I ended my tenancy, they kept me waiting for weeks and weeks without any kind of information. I could've waited to receive the money of the deposit, but I couldn't accept is the complete neglect and lack of updates they put me through. They didn't return calls (when i called they were always busy) and never answered emails.After trying to contact them again and again, they only decided to do something when I said I would take them to the small claims court if necesary, Even with that, they did reply but with lots of nonsensical excuses.After I got my money I found out that the landlord, unlike me, had been in the loop for everything.I wasn't even notified about the meter readings taken on check-out day by the clerk so that I could close my accounts.Why was I treated so differently? Well, simple, they don't care about tenants, only landlords, because they are the ones giving them their cut, not us.Also, the agents were the ones holding my deposit, so the later the better for them. They were clearly not in a rush to return my deposit.Absolutely unprofessional behaviour from a big estate agent that has offices in multiple places. This is a money-making machine with no consideration for tenants.

JORDI · 19 September 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Hunters Gravesend

Has Hunters won any awards?

Yes. In The Trusted Agent 2026 awards: Hunters, Gravesend won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.

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Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Gravesend.

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