5/5
GoogleEllie was fantastic, very professional and did a great job . Highly recommendedPositiveValue
Trusted Agent profile · Grantham
William H Brown Grantham reviews
★★★★★
1,456 reviews across 3 platforms
63 High Street, Grantham, NG31 6NN, NG31 6NN
William H Brown's office in Grantham, at 63 High Street, is rated 2.5 out of 5 across 1,456 reviews on three platforms, including 247 Google reviews rated 4.6.
247
Reviews on Google
This office
2
Reviews on Facebook
This office
1,207
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
Google1/5
TrustpilotWorst company to deal with don’t let…
Worst company to deal with don’t let them sell your house don’t let them deal with your house at all because they will not sell it for you but you have really bad customer service avoid the best you can because they will only waste your time and your money the worst communication and the worst customer service
1/5
TrustpilotNot professional at all
Not professional at all. Constant chasing up, never received confirmation offer was received and the outcome. Only verbaly over the phone (when rang myself).Never ring back when they say they will. Customer service is 0, not even 1.Branch Manager done nothing about raised concerns. 2 sentence reply with no actual answer. So be patient and investors dont be bothered.
1/5
TrustpilotAbsolutely rubbish,
Absolutely rubbish. Monday 11/04 I booked a view and the agency booked a viewing for Thursday 14/4 at 10 am. Thursday at 9:30 am when I was on my way to view the house I got a call from the agency saying that the views were yesterday and the house is gone now. What a joke, Ridiculous
1/5
Trustpilotvery rude arrogant staff
very rude arrogant staff who think they are better than their clients, manners cost nothing, DO NOT USE THIS COMPANY, read the trustpilot reviews before using this company, they simply are incapable of doing their job properly.
5/5
TrustpilotWilliam H Brown Gidea Park
William H Brown Gidea Park - Charlie Maynard signed us up and provided a brilliant service - a very caring and understanding young man - always answered and dealt with any queries or worries. Alex Pedro assisted when our solicitors wasn’t answering our calls or emails making a very easy sale difficult - also dealt very quickly when our first buyer pulled out.
1/5
TrustpilotHorrendous.
Disorganised, poorly managed and unsafe. It is always someone else fault. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them while I had my dream house built. i had to go to the Tenancy Protection Scheme to ensure I got all my deposit back. No sign in procedure for keys which they “lost”. Just don’t even think about using them.
5/5
GoogleAn excellent experience selling my mother's house as she moved into a care home. Marketed immediately, a buyer found in a very short space of time, and the property sale completed in just over 4 weeks from commencement. The whole team have been nothing short of brilliant, and very personable service too!
5/5
GoogleSophie is THE best rental management agent in BritainPositiveResponsiveness, Quality, Professionalism
5/5
GoogleI just want to say that Natasha Reed at William H Brown has gone above and beyond in helping me out in a sticky situation. She really has been amazing. I'd definitely recommend William H Brown and their mortgage services.
1/5
TrustpilotI recently had a valuation of my…
I recently had a valuation of my property which was changed by £50,000 when I advised whb that I felt it was not acceptable. As the valuer didn't even take into account that my chalet bungalow had an upstairs, I lost faith. I have been telephoned on 3 occasions since, inspite of the fact that I have asked them not to contact me again. 10/10 for perseverance!
5/5
GoogleWe recently moved from London to the Grantham area and Sophie and Cat at William H Brown were friendly, helpful, responsive and efficient throughout from the initial call to handing over the keys to the property. Made it possible for us to find the perfect home from a distance in a short space of time with no drama. We would highly recommend them.PositiveResponsiveness, Professionalism
1/5
TrustpilotThe sales agent was rude
The sales agent was rude, Condescending and used emojis in proffessional e mails. Then said i as the customer mis interpreted the e mail as though it was my fault. Shocking service
1/5
TrustpilotDid not care
Williamhbrown St Albans - Whilst the support staff are polite and competent, I got the strong impression that management did not care whether they sold my property or not. No feedback, no evidence of what they were actually doing to sell my property, late notification of cancellations and repeatedly sending agents to conduct viewings who had no idea about the area or property particulars.
5/5
GoogleProfessional to the core. With ease how things are explained and a genuine pleasure to have used their services to help get my property to the market. From the inital meeting with their agent through to subsequent other interactions have all resulted in an easy and stress free relaxed professional service.
1/5
TrustpilotTried to arrange a viewing... total fail
Tried to arrange a viewing through the loughborough branch. Emailed 3 times and via rightmoveI received 1 courtesy email. After that NOTHING.What a joke. If I wanted to sell a house these clowns would be the last agency id use. Poor communication to say the least. They clearly have a poor regard for potential buyers.
5/5
TrustpilotBrilliant service
We recently sold our house with William H Brown. Really helpful and professional. Great service and help from Matthew, who valued our house. Kept us informed and had lots of viewings. Unfortunately we couldn't proceed as we couldn't find a property to buy in these crazy times. They were very understanding, therefore we would definitely use them again.Thank you very much.
1/5
TrustpilotDON’T TOUCH
I do not advise anyone to use this company. Communication is appalling, they did not notify me of viewings or give me feedback. They told me there were no viewings and encouraged me to drop the price. I agreed to this and later found that there had been viewings. I didn’t feel they were working in my best interest and had nothing but problems with them from the onset.
5/5
GoogleI would highly recommend Hannah and the team. Excellent service.PositiveProfessionalism
5/5
GoogleThe lettings team have been managing my properties in Grantham for several years now. They are friendly and helpful, and particularly adept at dealing with a difficult tenant, ensuring she didn't get into arrears. Their fully-managed service lets you be as hands on as you would like, or they will deal with absolutely everything for you.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotWH Brown - a disgrace of a company!
As a landlord currently stuck in a management agreement with WH Brown, I’ll simply say this - DO NOT USE THIS COMPANY. Every single month there seems to be a little trick here or there to try and rip me or my tenant off. One more attempt and I think i’ll be reporting them to the ombudsman - if I could leave a 0 score, I happily would.
1/5
TrustpilotThe WORST letting agents
The WORST letting agents I have ever dealt with. Always having to chase things up with them to find out they haven’t done what they said they would. Left us without heating or hot water for 2 months!! Took months to get our deposit back and eventually had to go to the TDS. AVOID AT ALL COSTS
1/5
TrustpilotAvoid - Seem to have no intention of clearing owed balance
Have spent several months chasing a payment that was owed from Sequence. Despite regular emails and assurances the amount would be paid it seems clear they have no intention of paying back what is owed.Avoid
1/5
TrustpilotDisgraceful
Disgraceful. Unprofessional. Incompetent. I made an enquiry relating to a house for sale, hoping for help and information. They lost my details and when I later called the office to enquire if they had carried out my request the person I spoke to was rude, arrogant and generally unhelpful. It also sounded as though a party was going on in the background. Never again!
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Tell us what you need and we'll put you in touch. William H Brown Grantham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Grantham.
