5/5
GoogleThis is my first rental and you couldn't ask for 2 better people to help you get set up, Sophie and Cat were just amazing anything l wasn't sure about they helped me get it sorted and they are always on hand to help.
Trusted Agent profile · Grantham
William H Brown Grantham reviews
★★★★★
1,456 reviews across 3 platforms
63 High Street, Grantham, NG31 6NN, NG31 6NN
William H Brown's office in Grantham, at 63 High Street, is rated 2.5 out of 5 across 1,456 reviews on three platforms, including 247 Google reviews rated 4.6.
247
Reviews on Google
This office
2
Reviews on Facebook
This office
1,207
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
Google1/5
TrustpilotDreadful, beyond belief and blatantly lie!
Dreadful! I would not want anyone to go through the same experience that I have had with this company!Tried to cover up what they had done by deleting part of an email which they thought was evidence! Caught them out and reported them.I was waiting for a response from them with regards to a new build property that I had paid a deposit on and instead of getting back to me after being strung along with lies for months they placed the property back on the market (Found on Rightmove without informing me ) whilst their client still had my deposit. They then lied on numerous occasions saying they had asked their client to refund the deposit but it was proven that they hadn't requested and were just lying despite emailing me confirmation! Do not use this company even if it is for your dream home! just hope that another agent has the property up which is quite often the case.
5/5
GoogleWe found all at William H Brown to be friendly, prompt and very efficient. In particular Amanda Hoskins was a driving force in getting our sale and purchase completed. Thank you all very muchPositiveResponsiveness, Quality, Professionalism
2/5
TrustpilotHard to get your deposit back
I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had already been there when I moved in. You won't get your deposit back, at least not in full. I Do NOT recomend them. They're quite dishonest.
1/5
TrustpilotAvoid at alk cost
Untrustworthy, arrogant, disrespecful.
1/5
TrustpilotUtter Morons
Utter Morons. William H Brown St.Albans branch think that putting up spurious boards here there and everywhere is how to be a good estate agent. They appear next to signs saying 'no estate agents boards' and outside properties where they know it is against the terms of the lease to do so #UrbanVandalism. Having spoken to a couple of local (reputable) agents they confirm the St.Albans branch is well-known for this moronic behaviour.
1/5
TrustpilotInquired about a property before it was…
Inquired about a property before it was listed on the website and was told by the agent they need to contact the landlord to find out when the house will be available, even though the house is empty. Checked the next day and made an enquiry to view the property I was told there is no slots available. William H Brown Headingley staff is the worst and don't speak the truth.
2/5
TrustpilotA shambles
Never have I experienced such a shambolic hand over of keys after completion on my property. WhB had no record of my keys nor did they know where they were. After 4 hours of waiting I finally got them (one was a neighbour's key) after a locksmith had to change the locks so that we could get into the property.Whilst the staff were polite and friendly I'm afraid it did not reflect well on the business.
5/5
TrustpilotA massive thank you dan halliwell…
A massive thank you dan halliwell (yeadon) , got my offer for a new home July 2021 , lots of obstructions thrown in my way to get a completion, was losing the will after 7 months of waiting for things to move , then suddenly I got a new mortgage advisor dan and things started moving with him pushing solicitors along and keeping me updated , now I have my new home , can't thank you enough for the constant pushing dan, would recommend dan to anyone who is planning a move
1/5
TrustpilotAbsolutely shocking experience for my…
Absolutely shocking experience for my elderly parents dealing with the skegness branch .Total incompetence from the lazy staff who have put them through 6 months of being messed about after they had accepted an offer for the sale of their bungalow .W H Brown strung the thing out that long and stressed my parents so much they felt they needed to finally say enough is enough and take the house back off the market .
1/5
TrustpilotVery unprofessional people
Very unprofessional people. Will not recommend to anybody. Arranged a virtual viewing for one of the properties to rent. They never called. Next day they said they made a video and will send on whatsapp. Never sent it. 2 days later after the weekend i drove 2 hours to look at that property on their phone. By then the property was given to someone else.Worst agency ever.
1/5
TrustpilotWilliam H Brown Misled and lack of communication
Misled and lack of communication - William H Brown Holbeach. We viewed a lovely property on the Saturday, made an offer on the Monday at 9am when the office opened, told no other offers. We were also told vendors were usually quite quick at replying. I phoned again Monday late afternoon nothing heard from vendors. I phoned Tuesday twice and Wednesday late afternoon, only to be told another LOWER offer had been taken, cash offer, someone whos offer was rejected previously!!!!!! I asked if they had told the vendors we were close to our chain of 3 completing and we had no mortgage, they simply stated they work for their clients!!!!! They could not care a less, very off hand. Previously to this and only a couple of months earlier a similar thing happened on another property we put an offer in for, and sellers withdrew, we would not have known if I had not chased William H Brown. Also trying to book viewings across Norfolk William H Brown were the only estate agents who never phoned back with confirmation, they expected us to do all the chasing. Disgusting firm lacking communication skills, we now will not look at properties with any William H Brown anymore.
1/5
TrustpilotIf I could give -100 stars I would
If I could give -100 stars I would we have been totally conned by William h brown lowestoft,they are the worst company I have ever dealt with,they haven’t got a clue it’s just grab as much money off as many people as they can,we were advised by William h brown lowestoft to take an offer for our house later we found out there was a higher offer of £4500 more only reason is that they were doing mortgage for our buyer,totally wrong they don’t care as long as they fill there big pockets
1/5
TrustpilotPretty much useless
I've had two experiences with WHB - neither very successful. The first time after I went with a different agent I had a phone call from an irate WHB agent berating me for having the nerve to go with somebody else. It was through gritted teeth I went with them a second time a few years later but there were reasons behind it. However despite using a different branch they turned out to be pretty much useless at doing the one thing they are supposed to be good at; i.e. selling a house. Inept, uninterested, poor service, a smattering of viewings over 3 months after being told 'supply can't keep up with demand' and all the usual spiel. Cancelled the contract before the 20 weeks was up and so glad to be free from this shoddy outfit. Avoid at all costs.
5/5
GoogleI have just rented a house from this place, I never leave reviews, but just have to on this occasion. The enthusiasm and professionalism of both charly sauders and tom marsh made this process so simple, stress free and made it all possible in a matter of days. Thanks guys you really made a otherwise stressful situation transform in to a pleasant experience.
5/5
GoogleTom from William H Brown was fantastic in securing our first apartment in Grantham. Efficient, quick and friendly services from viewing to key handover. Would recommend William H Brown 10000 times.
Agent replied · 23 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GooglePhoebe has been an absolute super star - always welcoming, always happy to help & guide and very authentic. The whole team have been great so far.
5/5
GoogleWe have dealt with matters through Hannah for our property purchase and she has been a fantastic supportive team member during the whole time. She is extremely efficient and carries out any promises she makes e.g. making contact with solicitors etc. We are always able to get into contact with Hannah and - if she's not available - she will always return calls/emails upon her return. Her professionalism, patience and willingness to help is outstanding.
1/5
TrustpilotAwful Experience for Renters
In my experience, properties let by William H Brown are horrendous. They are happy to take your money for a property that is full of mould and to list the rent price as well above what it’s worth compared to other letting agents. They don’t seem to vet the landlords they work with whatsoever, and won’t do a thing if those landlords are abusive or criminally negligent because they typically don’t manage the properties.If you see a house to let with a William H Brown sign, avoid it.
1/5
TrustpilotIf I could give 0 stars I would. Stay away from William H brown
If I could give 0 stars I would.Worst company ever, lack of communication or care for any situation at all. We been waiting for our deposit back for 10 months now and still haven't had answers on it, they keep finding excuses or missing our calls. My advice is stay away from them.
1/5
TrustpilotStay away from this estate agents
As a person looking to rent please stay far away. They don't repair properly managed by them or even have the landlord repair, instead they will find a way to hold your deposit when you move out. Joining hands with landlords chasing tenants.
1/5
TrustpilotUnethical and Incompetent
Worse estate agent I have ever had dealings with, and it seems I’m not the only one. Unethical, and incompetent to the point that I now avoid houses marketed by them on Rightmove.During our time house hunting on this occasion we’ve also come across many vendors who had had tried them and had to switch.Would actively avoid for both buying and selling unless you enjoy being gazumped and ignored. Or have a soft spot for moving goal posts.If however lies and reneged deals are your bag - these are the guys for you.
4/5
TrustpilotThank you Ethan for your professionalism
Ethan was very professional and rectified some issues during finding a tenant for me. I would highly recommend Ethan at WHB.
5/5
TrustpilotAmy was so helpful
Amy was so helpful! She was very professional and ensured I found the right place and moved in smoothly.
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