Trusted Agent profile · Grantham
★★★★★
1,456 reviews across 3 platforms
63 High Street, Grantham, NG31 6NN, NG31 6NN
William H Brown's office in Grantham, at 63 High Street, is rated 2.5 out of 5 across 1,456 reviews on three platforms, including 247 Google reviews rated 4.6.
247
Reviews on Google
This office
2
Reviews on Facebook
This office
1,207
Reviews on Trustpilot
Business-wide
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
5/5
TrustpilotConsistent excellent service from W.H. Brown
Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much
5/5
TrustpilotWe were buying a house from WHB and we…
We were buying a house from WHB and we are currently selling it. We are very satisfied with the professional service. Everyone is always very nice and helpful, especially Cliff, who we can always rely on. They advise themselves even in times of pandemics.Thank you to Cliff and the team
1/5
TrustpilotUnderhand
I tried to sell a property through this company at auction and they had some very interesting views on the value. I said I would take my business elsewhere and the next day the local branch phoned me to try to get me to get the property put on the general sales market through their branch. I politely refused because their actions were very underhand. They have rung me weekly for a year since in one guise or another trying to get my business.
5/5
GooglePhoebe is very kind in helping us to find the ideal property we were looking for, and we'll certainly come back to use WH B for future purchases.
5/5
GoogleHaving worked closely with Phoebe over the last few months, she has provided an excellent service. Phoebe is always friendly, professional and nothing has been too much trouble.
5/5
GooglePhoebe did a good job supporting the sale. We had a few bumps with buyers changing their minds along the way, but Phoebe was always professional and supportive.
5/5
GoogleThe whole team at WH Brown have been extremely helpful. They've supported me from buying my first house, to then helping me sell it. Thanks Amanda and team for getting me a great price and making it stress free :)
5/5
TrustpilotWHB Holderness Road
WHB Holderness Road - Hull. The sale of my property went without any issues right from the start of the valuation with Neil to Charlotte and James coming to see the house so they could help with telephone questions. Charlotte kept me updated and it sold straight away. Very happy. Thankyou
1/5
TrustpilotWilliam H Brown
William H Brown - Scunthorpe. Initially , friendly staff but as time elapsed it became evident they weren’t interested in my plight as a tenant. However it was only until very recently I realised that one staff member in particular considered it acceptable to make stuff up and frankly her motives in hindsight seem racist. It’s not a word I use lightly either. I would be very concerned if you were to rent a property with this company and specifically this branch. Whilst I have absolutely zero proof to validate my opinion , the overwhelming feeling I have as a result of dealing with this person’s lies isn’t going to go away in a hurry.
1/5
TrustpilotWilliam Brown of Swaffham and William…
William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.
1/5
TrustpilotWilliam Brown of Swaffham and William…
William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.
5/5
TrustpilotHanna was my mortgage advisor.She was…
Hanna was my mortgage advisor.She was professional, friendly and very efficient and I would highly recommend her to anyone.
1/5
TrustpilotLettings yes. Property management no.
Although they managed to let out all of our properties reasonably quickly, their property management was abysmal. They gave repair work to contractors who were expensive with very poor quality work. Sometimes they were the friends and family of the staff.We had to appoint a different property management company who now is far more reliable and trustworthy.
5/5
TrustpilotI highly recommend William H Brown…
I highly recommend William H Brown Stevenage. Jack Elston has made the sell of my property and move hassle free. So polite and quick to answer any questions. Thank you Jack for all you and your team have done.
5/5
GoogleFantastic letting agency, I would strongly recommend it to everybody who is looking for a property in Grantham. Sophie and Cat made everything possible to help to find a new home. We were let down so many times before that and finding someone so dedicated and with a very high level of communication was so refreshing.
5/5
TrustpilotThank you Maisie and Jack from Ware …
Thank you Maisie and Jack from Ware for finding me a rental property, Amazing service, will be recommending this branch.
1/5
TrustpilotSimply avoid at all cost !!
Simply avoid at all cost !!! Inexperience is not what you want when dealing with the biggest purchase of your life. It’s cost us ☹️
5/5
TrustpilotTammy , the superstar from Scunthorpe.
We have just moved house and relocated back to the UK .Tammy from the Scunthorpe branch was simply amazing. From start to finish she was helpful, supportive and understanding. She made what could have been stressful experience a very simple and enjoyable one.Thanks Tammy , you’re a superstar.
1/5
TrustpilotOver One Year for Nothing
Around one year ago, we were interested in a house and the seller A accepted our offer.Then after over half a year, almost all the procedures went through, the seller's solicitor stopped replying to our solicitor but reassured that they're sorting the last enquiry out.After one month, the estate agent contacted us that the seller declined to sell the house and the staff from the estate agent apologised quite sincerely. Someone senior from the estate agent gave some information of a similar property around the same area to us.We both found this house quite met our expectation so we expressed our interest and the house seller B accepted our offer within one week.As this house B is a no chain house, we expected the procedures can go through more quickly than last time. However, the enquiries have taken more than four months and there is still two outstanding enquiries. We did try to ask what the last two enquiries were but not getting any response.William H Brown is a liar as the house B suddenly becomes a chained property during the conveyancing process.
5/5
TrustpilotAmazing service, talented staff
Bought a property with William H Brown, my sales negotiator, Andreea Crisan was professional and helpful at all times.I could call anytime and get help or answers to my queries.Highly recommended and will definitely buy with WHB again.
1/5
GoogleHopeless. We’re not even able to arrange and keep an appointment! Fobbed off with excuses about their booking system, NOT my problem.
Hi Kevin, we apologise for the inconvenience you experienced with arranging an appointment. We understand your frustration and would like to address this matter. Please contact us at complianceresidential@sequencehome.co.uk so we can assist you further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHarassment on another level
My wife provided my contact details to William H Brown on Rightmove when looking at a house we were interested in. When we explained our situation to them they said they would take my details off their records. 3 months on and I'm still getting weekly calls from them, even after saying under GDPR regulations I want them to remove all records they have of my personal information. I've decided now to report them to the ICO as enough is enough.
5/5
GoogleThe team at Grantham have been brilliant, selling my mums bungalow. In the challenging timing of the recent unsettled economy they repeatedly and tirelessly looked for buyers. Can’t recommend the team highly enough. A huge thanks to you all. Mike
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleTom and Charly have both been a fantastic support in our search for a new home! They’ve made the process so easy for us from the point of booking in the initial viewing, right to receiving our keys! 🙌🏼 …
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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