Trusted Agent profile · Grantham
★★★★★
1,847 reviews across 3 platforms
2 Watergate, Grantham, NG31 6PR, NG31 6PR
Connells's office in Grantham, at 2 Watergate, is rated 2.2 out of 5 across 1,847 reviews on three platforms, including 238 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Connells Grantham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Grantham.
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
1/5
Trustpilot0 STARS NEGATIVE FEEDBACK
0 STARS NEGATIVE FEEDBACKWe and other lady were waiting for viewing near house at arranged time, Connels Estates Hinkley did not arrive. When we called them they said that left a message about cancellation. They lied people, nobody recieved their message. AVOID THIS ESTATE AGENTS!
1/5
TrustpilotA complete lack of Communication
Do yourself a favour and avoid this agent at all costs!!! They appear to either be completely oblivious to their already abysmal reputation or simply care little to do anything to change it. This agent will do little or nothing to keep you informed throughout the sales process and employ dated and/or verging on unethical sales practices to achieve their desired outcome.
5/5
GoogleLiterally cannot fault Liam, I have hounded him every day about renting a house and he’s constantly been sorting it. Never had service like this before honestly he’s top class.
5/5
GoogleGrantham branch (Chris)did good job as mortgage adv. and will use them again for my project, all time in contact what is good and helping in sorting issues . recommend
1/5
Trustpilot****You have been warned**** please…
****You have been warned**** please don't trust them, we put in an offer for a property the offer was accepted only if we used their own solicitors, Samantha the agent told us that if we use our own solicitor then the price would go up by 2k. Have informed ombudsmen and they need to look in to this practice.
1/5
TrustpilotConnells try to force you to an in…
Connells try to force you to an in person only meeting before a offer is allowed to go through. Extremely slimy and HEAVY pressure. Prepare for a in person meeting if you buy with connells
5/5
GoogleI am very impressed with the support and the professional work done by Sam and Liam in Grantham Connells branch. My whole renting process was handle very well without any stressful situations. I will highly recommend the connells renting team in Grantham.
5/5
TrustpilotEverything was perfect
Everything was perfect. They explain me everything what i asked about x
1/5
TrustpilotWouldnt even give them 1 star
Wouldnt even give them 1 star. Absolutely appalling the way they spoke to myself on the phone. They spoke to me like I was a child. They wasn’t helpful over the matter that had risen. The sooner I can get out of this house and away from them the god damn better.
1/5
TrustpilotIMPOSSIBLE TO ARRANGE A VIEWING
I saw on Connells website a house I was very interested in buying. I kept calling them EVERY DAY to arrange a viewing. Spoke last on the phone with them today and being told they will call me back (same thing said few days ago) and no one did. Absolutely shocking. Worst estate agency.
5/5
GoogleReally helpful, professional and friendly team. Great communication and always willing to source information for you. Finn,especially, was a superstar, couldn't fault him. Definitely recommend with a house purchase.
1/5
GoogleRepeatedly make nuisance calls despite requesting numerous times to be removed from their lists. Obviously poor internal communication which doesn't bode well for actually doing business with them. Wish I hadn't bothered seeking a quote from them in the first place.
1/5
TrustpilotVery unprofessional both branch and customer service
Very unprofessional both branch and customer service. Viewed a property 2 days ago and said was interested in offering subject to answer of a few questions. Not heard from them sinceChased them and told person on holiday and nobody knows anythingSpoke on their chat and still nothingGlad they aren't selling my house
1/5
TrustpilotViewing changed without letting us know
We were booked into viewing a 2 bedroom flat because we’re expecting our first child. Myself and my partner had to take unpaid time off work but the agent changed the appointment without letting us know
3/5
Trustpilot3* overall but 5* for Emily and Cameron
Conveyancing team messed up a bit which delayed the transaction and the team selling the mortgage services were pushy and annoying. BUT if I could give a separate review for Cameron and Emily they would get 5 stars, they were both delightful to deal with and went over and above to help us out!
5/5
GoogleChris our mortgage advisor was absolutely fantastic. He literally made what we thought was impossible, possible. His experience and calm demeanour pulled our mortgage together, his knowledge taught the lender a few things, and he kept a tight ship; which meant we exchanged pretty quick. We couldn't thank you enough, and we will most definitely use you again.
5/5
GoogleThe best agency in Grantham. Me and my partner hafld a viewing on Monday, On Friday we've had the house keys.
Thanks for the 5-stars for our Connells Grantham office.
1/5
TrustpilotBad experience
I rented out two properties by Connells and they totally mixed up my account. They promised to refund my fee charge but I haven't received a refund in my account. After I called them multiple times, they said they would send a cheque for me but they didn't. It's been 4 months and I still haven't got my money back.
1/5
TrustpilotCowboys taking kickbacks
Beware of any house sales involving Connells. They will appoint DC Law as solicitors (who are abysmal) because they take kickbacks from them. All deadlines missed. All emails ignored. No communication. Terrible company - avoid like the plague.
5/5
TrustpilotExcellent experience
Connells secured me 3 offers above expectation and were extremely helpful and accessibility throughout the sales process. Although one sale fell through (as a result of commercial restrictions on the property) Connells were very quick to drum up new interest and were on hand to deal with any concerns I had. I have no hesitation in recommending this company
1/5
TrustpilotThe worst
Honestly the worst experience Ive ever had! From selling to letting they are absolutely useless! No one know what they are doing, no one cares, there unbelievably rude, there seriously unprofessional and terrible at there jobs! Do not use this company! They are a joke!!!
2/5
TrustpilotNo interest after sale has been made
Once the sale has been made all interest is lost in the property and service is non-existent. No sale progression or follow up. Very poor service.I was also recommended their in-house conveyancing team (conveyancing direct) who give a similarly poor service.I wouldn't consider using the Connells group again.
2/5
TrustpilotIncompetent
The agent that was sent to do our viewings in Exeter didn’t know anything about the properties. Not the EPC, not if it was in a chain, not what the parking situation was. It’s already hard to accept agents’ dishonesty, when they’re also incompetent it really makes it an unbearable experience.
1/5
TrustpilotAbsolutely shocking
Absolutely furious with Connells under valuation on a btl property fully returned to a high standard costing 45k purchased for 220k so costs 265k yet Connells valued it at 265k...unreal when other property similar fetches 300 to 325k ....shocking company would never use them again and any lender associated with them.
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Tell us what you need and we'll put you in touch. Connells Grantham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Grantham.
