5/5
GoogleLaura has been most helpful and compassionate in setting up the sale of our late father’s property. She was thorough in explaining what services are provided and we were able to negotiate a realistic selling price for the property.
Trusted Agent profile · Grantham
Connells Grantham reviews
★★★★★
1,846 reviews across 3 platforms
2 Watergate, Grantham, NG31 6PR, NG31 6PR
Connells's office in Grantham, at 2 Watergate, is rated 2.2 out of 5 across 1,846 reviews on three platforms, including 238 Google reviews rated 4.4.
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Reviews
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
Google1/5
TrustpilotI am a domestic abuse survivor
I am a domestic abuse survivor.
1/5
TrustpilotSteer clear of Connells
I called Connells in after going with a few other agents. They promised me the earth and delivered absolutely nothing. I decided to use Iamsold through them. What a massive mistake. They told me I could end it at anytime. I had two viewers in the first week, this wiped out my chance to use the cooling off period. I don’t even think they were legit viewers. After those two, not one other viewer in two months. Then when I tried to tell them my house is no longer for sale they said I had to give 21 days notice. They haven’t replied to any emails, haven’t given any feedback and my house is still in their website even though I’ve told them it isn’t for sale anymore. Steer clear of this company and I would imagine the many under their umbrella.
1/5
TrustpilotWhat can I say spoke to a young lady…
What can I say spoke to a young lady from this company this afternoon seemed very nice to start off with when I stated I've got a shared ownership and I own 80% .I explain but I'm not sold property for over six years . I felt from the young ladies conversation at the end but I would not want them to come in my property because they stated to me on the phone why would a share and ship property they don't normally sell you have to get permission off them I completely understand that because I've been shared ownership since I was 21 years old and I don't have a mortgage I've just brought over the time of years.I even stated how much I was looking for where the funds were coming from and everything then they stated on the phone that I can't find details that the property's been sold I brought this property in may 2015 I double check myself when I got off the phone I felt the conversation with the young lady I'm a very polite person but I felt with the situation I didn't want them in my property and I couldn't give a damn if I didn't sell it I'm very happy in my property but my family's got bigger like I stated from that situation within 10 minutes I decided that I did not want to do business with this people I'm trying to work this out because I'm very late back I run two businesses and I'm not from Grantham. All I was looking for was advice on what my property was worth if I'd buy outright or I would go to the shared ownership to find the right valuation I do know people in that department to find that situation but when somebody dictates to me on how a shared ownership works when I know more information what they do I thought it was quite rude on the way she spoke to me anyway I was very polite to cancel the appointment not to weigh their time but I would not go for a property with this company if I found a property I liked with this company I would politely write to the owners buy a letter saying I'd like to buy your property I'm very old fashioned I'm from a different area completely I would not normally put things like this but I feel that I've had to tonight because I felt that I did not want them in my property to give me a valuation that's really bad
1/5
TrustpilotIf I could rate it as 0 I would
If I could rate it as 0 I would. Renting with Connells always made my life hard from day one we moved in. I am pretty sure the Landlord hasn't got a clue about the customer service this agency gives.They left me with leaking radiators, taps, shower and toilet for months until I reported to the Southeastwaster. I have asked them to fix me and get the money for materials only but never said YES. (left me with a high water bill as they fixed those issues in 5 months)They left me for 2 weeks without hot water and heating in March. (Had to argue and ask for compensation, never been offered by them)They always point at something that you do or intend to do but never hear you.My last bit was when we had a property assessment and I got an email saying that if my door hangers will damage the door I will have to pay compensation. I mentioned to the guy who came regarding spots on the walls which keep coming up and we recently painted freshly everything, but absolutely ignored that fact, absolutely ignored that when we emailed in as well.I really hope that the landlord of a property on Chaffinch Drive one day can read this email, we do treat your property with respect and take care of it, fixing and painting where needed as if we fall Connellls will make things worse and more dramatic. If I rent again somewhere, I will surely avoid Connells
5/5
GoogleConnells at Grantham were the agents involved with my son renting his first property. The staff were always helpful and courteous (especially Sam) always promptly answering any questions we had. We felt fully informed throughout the whole process.
1/5
TrustpilotConnells never respond to email…
Connells never respond to email enquiries and when I call, they tell me someone would call back but I never get a call.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS! Appalling service for landlords - never get back to you, called several times for simple requests and access to documents only to be passed on to the next person. No helpful response or care to resolve issues even after months of trying to get hold of them. Estate agents are supposed to be the working hands for landlords but we have only experienced trouble and now are dealing with a court case due to failures in compliance from Connells Lettings Team.
5/5
GoogleChris was absolutely brilliant - we couldn't have moved into our first home without his advice and kind help, even on his days off! He really went above and beyond to make sure things went smoothly, and we'll definitely be recommending Connells for anyone moving!!
5/5
GoogleDealt with Finn, couldn’t fault him throughout the process always kept us up date and was very professional. Would definitely recommend to friends and family!
1/5
TrustpilotRubbish service
Rubbish service and experience from start to finish! This company only want your money! They lie and don’t tell you the full picture when purchasing a property , we were told lies and seller was told other lies . They did not make the seller aware of our offer we had put in .They said no more viewings on property but would still do more , they lie a lot and twist words. .They do not call and update often and are not helpful at all in the slightest when you ring up. Staff members were shocking and not helpful at all.Would never recommend or use them again in the future!
5/5
TrustpilotScott Hillsdon and the WATFORD branch.
Scott Hillsdon and his team at the WATFORD branch are excellent. We could not have asked for a better service. From start to finish they have helped us every step of the way and kept us up-to-date on our sale. Thank you so much guys for all your hard work.Kelly and Dan
5/5
GoogleI have had a brilliant experience with Connells Grantham so far, Laura Willets was extremely professional, kind and helpful. I will definitely be recommending my friends and family looking to buy, sell or let. Thank you again!
1/5
GoogleMade to wait nearly a week to view a property and this resulted in my viewing and opportunity to put an offer in being lost. Unbelievable. All the awards won mean nothing...
Agent replied · 10 November 2024
Thank you christopher slater for reviewing our services. I am sorry to see that you have been less than satisfied with the service you have received. We’re working hard to improve them and appreciate any additional feedback you may have by emailing our team at complianceresidential@connells.co.uk. Kind regards, Customer Relations.
1/5
TrustpilotAvoid
Wasted well over a year with these guys and got nothing but lies and false promises. Like others have stated, we had to chase for updates and they very rarely called back. Our case was managed by their then branch manager, Arif, who was a complete joke. When others took over our purchase they were no better. In the end, we lost our buyer and after over a year with these guys the sale collapsed due to their incompetence and lies. We did contact their head office and made an official complaint but they failed to follow it up. I would avoid this branch of Connells if you can....its agents like these that give estate agents the bad reputation they are universally known for.
4/5
TrustpilotGood
Was worried after reading reviews. house values exactly what I thought and approved for my additional mortgage borrowing which helped me get out of a tough financial situation and lie back on track. South west Scotland.
5/5
GoogleErica was friendly, professional, helpful from the minute i enquired about the property, to viewing the property and applying. Erica was so helpful and made sure she kept me in the loop- nothing seemed to much trouble for her. thank you Erica for making this move so easy.PositiveResponsiveness, Professionalism
5/5
GoogleJust wanted to say how impressed I was with Erica at Connells. She managed to find me a brilliant new tenant in no time, sorting out all the paperwork and we even got it done before the dreaded lockdown! I will definitely be using Connells again. Thanks Erica.... :-)PositiveProfessionalism
1/5
TrustpilotConnells recognised as part of the…
Connells recognised as part of the Biggest scams in History after a CMA investigation in 2011 nothing as Changed.In a recent letter to David Livesey, I requested an Internal Investigation due to Criminal Actions against me. David requested Legal Departments Niki Rowlands to carry out an Internal Investigation, she refused because she was aware of the Criminal Activity taking place. I have over 60 files and Documents to Prosecute this Firm. Which includes 3 False Witness Statements that they used in Court to mislead the Judge into robbing me.
1/5
TrustpilotDO NOT USE CONNELLS PLEASE!
DO NOT USE CONNELLS PLEASE!I tried to buy a property from connells (due to no other choice) and I failed few times, lost lots of money, time and effort. They are disrespectful, bulling, they are blackmailing you that they will not speak with the vendor if you will not use their mortgage advisor or lawyers. It is not only one branch, I had the same experience in a few different branches. TO ALL THE SELLERS: Please, please, please, do not use Connells if you want to sell your house! As a buyer, I rather to use other estate agency as these pathetic creatures are causing lots of stress, problems, delays and lack of communications. They lied the vendor in my case and they treated me very racist. When I spoke directly with the seller, it turned out Connells people told them that all the delays are due to us (buyers) and our... english! It's a joke, not an estate agent, they don't care about you. I hope (and wish) they loose all customers.
5/5
TrustpilotVery happy
HiI recently sold my house with connells at wootton fields.I mainly delt with Rachel.i found Rachel to be very helpful and always positive she always kept me informed mainly on a daily basis.I would recommend her to anyone that is wanting to sell their house ask for Rachel .Thanks Rosa
1/5
TrustpilotIf you want 10 month rent arrears
If you want 10 month rent arrears, no help with eviction, no help to access your property (which was left empty for 4 months), lost management keys, and then 'attempt' to reclaim tenants deposit then go to this agency.one of the worst I have come across in a long time.senior management in this firm needs to changed
5/5
GoogleOur letting agent Sam has been incredibly helpful and supportive throughout the whole process. We couldn’t have wished for a better agent. Thanks Sam!
5/5
TrustpilotWe used Connells (Horley branch) and…
We used Connells (Horley branch) and had Steve who organised everything from us, from the first viewing until the exchange everything has been very quick and easy (in within 6 weeks!!) I highly recommend Steve, answers emails straight away and doesn’t keep you waiting.Thank you
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