Charles Dyson Estate Agents Grantham reviews

★★★★★ 5/5

Google

I bought my property through this team so they weren't directly representing me, though I did find them to be very friendly and helpful. I couldn't get along with my conveyancer who didn't seem to want to know me, but Kristie was able to make up that shortfall by keeping me informed of what was going on from the buyer's side. On the day I collected my keys they even gave me a welcome box full of some new home goodies. Not sure I'll use the hair gel, being a bald man and all that. I was very grateful for the rest though. I really liked the team, I expect I'll be contacting them first once it's time to sell this place.

Josh · 31 July 2024

★★★★★ 5/5

Google

Kristie is excellent. She called us at a crucial point in the purchase to ensure we know what is happening and what action to take. I was personally delighted that the viewing happened with the seller directly and we got the handover of the house by the seller directly between exchange and completion.

Adelina · 14 July 2025

★★★★★ 5/5

Google

Kristie and the team at Charles Dyson were fantastic in helping us find and purchase our 1st home. Despite all the setback from outside sources, Kristie went above and beyond. She was always available to talk and guide us through our …

STEVE · 14 September 2025

★★★★★ 5/5

Google

I recently sold my house through Charles Dyson and couldn’t be happier with the experience. From the outset, the team were informative and transparent, clearly explaining each step of the process and answering all my questions with patience and clarity. Their responsiveness was outstanding, whether it was a quick update, a viewing query, or a legal follow-up, I always felt in the loop and well-supported. Professionalism shone through in every interaction, and it was clear they genuinely cared about making the sale as smooth and stress-free as possible. Thanks to their expertise and proactive approach, what could have been a daunting process felt manageable and well-organised. I’d highly recommend Charles Dyson to anyone looking for a reliable, friendly, and efficient estate agent.

Steve · 30 September 2025

★★★★★ 5/5

Google

David and the team at Charles Dyson managed the sale of my late fathers house in Barkston and I have nothing but praise for their services. Right from the start they have been refreshingly open and honest on the value and marketablity of …

David · 14 April 2025

★★★★★ 5/5

Google

We bought a property through Charles Dyson estate agents and all I can say is ‘brilliant’ Kristie was our main point of contact and she has been amazing through the whole process. We were kept informed by both Kristie and Sarah, and during a stressful time, they were outstanding. All queries were answered, returned phone calls and nothing was too much trouble. We have now been in our new home for just over a week and can’t thank Kristie enough for all she has done. Thank you!

Susie · 7 June 2023

★★★★★ 1/5

Google

Beware of a clause in their Sales Contract Having used this letting agent for 8 years in which they offered superb service, I had no reason to doubt that their sales' service would be the same. The sales side of their business is a very small part and has been naturally created because of when landlords wish to sell their properties. Firstly, when I received their Sales's contract, I noted an unusual clause which stated " in the event of them finding you a buyer and it not proceeding to completion you would still be liable for the full fee" Before signing the contract I questioned it thinking if for example if the property got down-valued and you had to pull out would you be liable and was assured, I would be fine. That was my only concern at that time, little did I know that once I had signed that contract and they had found me a buyer their service would be so appalling and they didn't careless because they knew they would be paid their full fee regardless because of that clause. Being predominately a letting agent that does very few sales, they didn't have at the time a qualified Sales Negotiator so guess what!! the Letting Agent who I had dealt with while I had let my property with them now became a Sales Negotiator and started handling the sale of my property. I wasn't happy about this and emailed my concerns to the one of the owners of Charles Dyson who assured me that she would oversee the process every step of the way, unfortunately, this didn't happen and the Letting Agent/ acting Sales Negotiator was left to her own devices. The implications of allowing someone unqualified to handle legal procedures could have had serious consequences. The Letting Agent/acting Sales Negotiator was trying to second guess the sales process and didn't know the correct questions to ask, this ended up causing total confusion for me and my buyer and delayed the sale. I ended up having to progress the sale myself because I knew otherwise it would never complete. Fortunately, I have 20 years' experience and was able to do this, however it took up a considerable amount of my time and caused me tremendous stress. Because she was causing so much confusion between the two solicitors,my buyer and myself, two weeks before completion I had to ask her not to contact all parties again and I would be emailing the owners of Charles Dyson once the completion had taken place. I had a feeling I wouldn't get any answers from them about the appalling service I had received and held back a small amount of their fee. I guessed right they wouldn't answer a single one of my question and used the excuse, I should have told them of my concerns before exchange of contracts, which they already knew about, or raised them between exchange and completion which there was only a two day window and by that time I was actually ill with the stress they had caused me. After competition I waited two weeks for them to respond to my questions which they refused to answer one single question and only responded by sending me a small claims court case, which was totally unprofessional on their part. Everyone deserves good customer service and deserves answers when a company has failed them so badly, but they refused blankly to answer one single question. I ended up sending the balance, but really wish I could have found the time to put my case forward, but I clearly didn't have the time. There are plenty of other agents locally, but if you do decide to chose this agent just be extremely cautious of that clause. The Letting Agent concerned has since completed an online course and has now qualified as a Sales Negotiator so that should help

Karen · 9 November 2022

★★★★★ 5/5

Google

Charles Dyson were very helpful and supportive throughout my house purchase. I particularly appreciated the understanding and help I was given throughout a long and problematic transaction. The staff are knowledgeable, professional and put me at ease when I was experiencing difficulties. They were quite right everything worked out in the end!

Clair · 22 December 2025

★★★★★ 5/5

Google

Fantastic estate agent, really helpful and friendly. Kristie was amazing throughout the whole process, reassuring us and helping us with any solicitor issues. Would definitely recommend :)

Ruby · 30 October 2025

★★★★★ 5/5

Google

We have used Charles Dyson as our letting agents for nearly 15 years and finally decided to sell our rented property this year. It was indeed the end of an era in dealing with this wonderful team of people. Consummate professionals from start to end; Sarah was always polite, efficient and helpful with every detail during the whole sale process. We would go straight to Charles Dyson again if and when we decide to sell our own home.

CM · 30 August 2023

★★★★★ 5/5

Google

I use Charles Dyson Estate & Letting Agents to manage all of my properties in the Grantham area. It is always my preference to deal with a local estate agent with a family feel, rather than a regional or national agency (that don’t really care!). I first started to use Charles Dyson Estate & Letting Agents in 2021, and three years on, their service continues to be exceptional. As a portfolio landlord who is not local to Grantham, it is incredibly important to me to have a letting agent that is proactive, and one that I can trust to look after my investments. Over the last three years, Charles Dyson Estate & Letting Agents have helped me grow my portfolio. I have used their full range of services, including buying, selling, and renting, and they have delivered for me every time. I cannot speak highly enough of the team at Charles Dyson. They come highly recommended!

Maurice · 1 June 2024

★★★★★ 5/5

Google

We have both bought and sold with Charles Dyson and cannot rate them enough. They are such a kind, friendly team who went above and beyond to support us through every step especially during our recent sale.

Rebecca · 14 September 2025

★★★★★ 1/5

Google

I have rented from this agency once and never again. It took me a while to leave this review but I have still not gotten over it since 2019/2020. I have managed to live in that property for a couple of months only, it was sub standard, with mould and damp present throughout. The carpets in the living room were so dirty I have had to replace them myself, at my own cost, including re dictating the walls and kitchen as it was probably never touched, no money offered to be returned and also got charged off my deposit due to “pet hair present” on a 10 year old carpet, yet black mould and dirt stains were not an issue when I rented it out. Had an internal leak under the doors and floors for over a month had to chase to get it repaired. The boiler was not working properly throughout my tenancy with no heating and hot water most of time (winter also), radiator just fell off the wall one day on its own in one of the bedrooms, roof leak into the ceiling, mould in the bathroom due to no ventilation as the windows wouldn’t open, the only thing the landlord agreed to do is new lion floor in the small kitchen as it was literally falling apart in pieces! After a couple of months someone eventually turned up to lay new concrete levelling in the kitchen that had to dry for over a week due to the significant amount of damp in the property, the bathroom doors had to be removed at the time and I was left with no doors for the toilet! Me being a lady I’ve managed to shorten and chop the door myself to then re fit them for the slightest privacy as why would anyone care about that, surely wasn’t even worth raising and waiting a month for anyway.. the list is so long. Absolutely dreadful and disgusting, and especially disappointing experience. Having to go shower at my brothers at 10pm in winter time due to no hot water at times was an absolute joke and was not taken seriously. Funny enough the property was later sold with a new boiler so… at least you had a free renovation done by me. No comments about having to chase and wait 3 months to have half of my deposit money returned. It’s a shame I could only find a couple of photos as it’s been so long! Last one is after I’ve worked up on the place for a good month!!!!

Marlena · 29 September 2023

★★★★★ 5/5

Google

Bought our first home through Charles Dyson. Kristie took great care of us from initial viewing, to offers and then moving in. Thank you!

Tasha · 30 October 2025

★★★★★ 5/5

Google

Kristie was brilliant throughout the whole process. Very happy with our rented property.

Nicola · 1 July 2024

★★★★★ 5/5

Google

I am so pleased that I instructed Charles Dyson estate agents with the sale of my house. I was given plenty of notice of any viewing as I was showing people around. Contact with the office was regular and the staff were so helpful and cheerful. I can’t recommend them enough. Brilliant!

Heather · 30 October 2025

★★★★★ 5/5

Google

Excellent service ! Throughout our sale the team at Charles Dyson were so super helpful and answered all our questions thoroughly. We had our valuation with David and within 24 hours the house was on the market. Viewings were arranged efficiently and to suit our needs around work and other commitments. The sale ran smooth thanks to them 😊 highly recommend !

Georgie · 7 February 2023

★★★★★ 1/5

Google

The worst letting agent I have ever used! If you're a landlord, do not use them unless you want an empty property and lots of hidden costs. …

Daniel · 14 July 2025

★★★★★ 5/5

Google

Staff very helpful and knowledgeable. Answer any questions or queries and would recommend Charles Dyson Estate & Letting Agents

Alex · 30 September 2025

★★★★★ 5/5

Google

Went above and beyond to ensure that our purchase went through on the time we wanted, fantastic service

Garry · 30 September 2025

★★★★★ 5/5

Google

Charles Dyson is professional, personable and effective estate agent. Its staff are knowledgeable, friendly and hard-working. Their persistence in pulling the property-chain together in the final stages of our sale was fantastic. I could not recommend Charles Dyson more highly.

Matt · 30 October 2025

★★★★★ 5/5

Google

Friendly and easy to deal with. Would recommend

Mike · 30 September 2025

★★★★★ 5/5

Google

Charles Dyson have been absolutely brilliant. A phenomenal service with great communication throughout our property sale. The team were so friendly and warm and made selling our home easy. We received regular updates during the sale and were impressed with the timely and professional service provided. We will definitely use Dysons again in the future.

Joseph · 15 October 2023

★★★★★ 1/5

Google

Have not helped with numerous problems encountered by my son on the sub standard property he rented through them. Too many proplems to mention, but if you have a problem they are not interested.My son was expected to go into an hotel but pay his own food costs, on the understanding he would only get £10 per day allowance. You try and buy breakfast, lunch and dinner with that. He had to take days off work for the botched repairs not done properly, he had to have humidifers running day and night listening to the constant noise and pay for the running costs. Just to confirm, numerous occasions the so called landlord, management agents or who ever you decided was responsible at the time was constantly not available. Finally my son asked for a SAR some weeks ago from you with this list of his complaints which you have not still supplied , Excuse this time so much on it and taking a long time. If you did your job correctly and kept records this would be on file and available now. Are you still filling it in ??

Gillian · 7 July 2020