Trusted Agent profile · Dursley
★★★★★
1,049 reviews across 2 platforms
Foundry Rise, Dursley, GL11 4HJ
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Dursley, at Foundry Rise, is rated 4.1 out of 5 across 1,049 reviews on two platforms, including 25 Google reviews rated 3.9.
Every review we hold for the Dursley office, from every platform, shown as written. First names only.
5/5
Trustpilotgreat service from site technician John…
great service from site technician John @ glan llyn stillwater
Hi Charlie, thank you for leaving us a review. We are glad you've had a positive experience with us. Thanks, Lucy.
5/5
TrustpilotEasy access and very useful and helpful
Hi Ahmad, thank you for leaving us a review! Best wishes, Lucy.
4/5
TrustpilotGreat service
Been great service start to finish. But as we have not yet complete one star held back.Our consultant has been amazing and taken a lot of stress out of the process for us.
Hello Colin, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lydia
5/5
TrustpilotVery smooth
Very smooth, very informed and very personable. The sales advisors were very helpful and the lady on the neighboring site was amazing ( I think it was Gail)
Hi Robin, thank you for leaving us a review. We are glad you have had a positive experience with us. Thanks, Lydia
1/5
TrustpilotAWFUL CUSTOMER SERVICE
I am disgusted in the customer service and the way that St Modwens Homes has dealt with my ongoing issue! Ignorant, rude and unprofessional! Awful communication and I’m that angry I could cry!!! Never will I ever buy a St Modwens Home again 🤬 speaking to loads of people and it seems I am definitely not the first to have had an awful experience with them either 🤬😡
5/5
TrustpilotSuper staff!
Staff are so attentive and give such a personal service.
Hello Beverley, thank you for taking the time to review your experience with us. Many thanks, Lucy.
5/5
TrustpilotExcellent experience
Excellent experience! First-time buyers are always overwhelmed when looking or discussing a property. However, the staff explained the process, the property and what we needed to do. Delighted with experience.
Hi, it's great to hear you've had such a positive experience with us so far. Thank you for taking the time to review your experience with us. Many thanks, Lydia
5/5
TrustpilotThe sales consultant team at St
The sales consultant team at St. Modwen homes at Branston leas is very helpful and informative. Thank you all for your help and support. specially Megan and Clara.xx
Hey, we are happy that you have been thrilled with your experience so far. Thank you from all of us, your feedback is really appreciated, Lydia
1/5
TrustpilotWouldn’t buy again.
Communal areas haven’t been finished and despite reporting many issue we are all being ignored. Doors access system not working properly. Car park unfinished surfaces. Wood panelling nails exposed. Poor heating and Hot Water system. Always failing. Broken Fire Doors with internal parts exposed. Very badly designed. Electrcal sockets unusable due to being installed to close to each other.Generally very poorly finished and poor craftsmenship.
1/5
TrustpilotAmazing sales team, Terrible aftercare team.
Cannot fault the ladies in the show home, amazing customer service and always going above and beyond. However, the aftercare has been awful. The customer service, is non-existent! Sending multiple emails and no response for months. Left with the small minor issues, that could be sorted within minutes, but they are taking 3 months and counting...
5/5
TrustpilotExcellent service
The sales advisor was knowledgable and could not have been more helpful. All of our queries were answered to our satisfaction and we weren't rushed in any way.
Thank you for leaving us a review Paul. We are glad you've had a positive experience with us. Thanks, Lydia
5/5
TrustpilotReally helpful
Really helpful, friendly after care team
Hi, thank you for your review. Best wishes, Lucy.
5/5
TrustpilotAmazing service from Shirley and…
Amazing service from Shirley and Andrew. They have made me feel really excited about purchasing my first home - I can't wait to move in!
Thank you for leaving us a review John. We are glad you've had a positive experience with us so far! Good luck & thank you again, Lydia
5/5
TrustpilotGreat experience
Great experience with technician John Still Water.
Hello Tina, thank you for taking the time to review your experience with us. Many thanks, Lucy.
5/5
TrustpilotCustomer engagement process
Buying our first home in the UK, it has been a happy easy journey, so far. Megan, our sales consultant has been very helpful in the process.
Hello, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lydia
5/5
Trustpilotthe after sales services was amazing
the after sales services was amazing. we were supported with everything that we needed.
Hello, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotSincerely thank
I have looking for a new build for half a year, finally, St. Modwen Homes made it and I truly appreciate all the help on this matter.
Thank you for leaving us a review. We are glad you've had a positive experience with us. Thanks, Lydia
5/5
TrustpilotExcellent customer service by Simon…
Excellent customer service by Simon Jacobs at Glan Llyn. Made everything quick and efficient and clearly has a passion for the job. Top notch customer service.
Hello Ashley, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the team at Glan Llyn. I'm sure they'll be very pleased with the feedback. Many thanks, Lydia
5/5
TrustpilotThe company is very supportive with incentives and adequate information.
The company is very supportive with lots of incentives and th3y are quick to respond to questions
Hello, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotThe customer service and friend and…
The customer service and friend and forward looking
Hello, thank you for taking the time to review your experience with us. Best wishes, Lucy.
5/5
TrustpilotIt's a house dream come through with St…
It's a house dream come through with St Modwen
Hey David, we are happy that you are loving your new home. Your feedback is really appreciated. Thanks, Lucy.
1/5
TrustpilotNothing they build is adopted as it's…
Nothing they build is adopted as it's poor quality and sub standard. Councils won't adopt because st modwen won't pay the initial 10 years maintence fees. It also means you as a resident have to pay for the upkeep of the estate even though anybody can drive down the roads or use the park you have to pay to maintain
5/5
TrustpilotSo much help provided
So much help provided every step of the way, especially from the site manager.
Hi Luke, it's great to hear you had such a positive experience. Thank you for taking the time to review your experience with us. Many thanks, Lucy.
5/5
TrustpilotFantastic customer service
Fantastic customer serviceI felt valued, listened to and nothing was too much trouble .Absolutely blown away.
Hello Emma, thank you for taking the time to review your experience with us. We wish you the best of luck! Many thanks, Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
