Trusted Agent profile · Dursley
★★★★★
1,049 reviews across 2 platforms
Foundry Rise, Dursley, GL11 4HJ
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Dursley, at Foundry Rise, is rated 4.1 out of 5 across 1,049 reviews on two platforms, including 25 Google reviews rated 3.9.
Every review we hold for the Dursley office, from every platform, shown as written. First names only.
5/5
TrustpilotAshley & Gabrielle at St Modwens Heathy…
Ashley & Gabrielle at St Modwens Heathy Wood, were super friendly and efficient with all my questions when I moved in.
Hello Jade, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
2/5
TrustpilotBelow average and long list of snags
Interesting company to deal with it if you have time and energy. They do not seem to have effective systems and procedures in place and you are required to follow every step during the transaction and building completion. Once the property is certified by NHBC, they start claiming that house is ready to move in. Unfortunately, this means you have to accept an unfinished building (missing connections, a garden without turf, incomplete tarmac). I believe they have approachable people on the ground but the company is lacking best practices and standards for their consistent operation. In my experience, they should work on improving their procedures and finished build quality. High-level management should focus on the development and deployment of a consistent company culture around universally accepted business practices. Also, we got a professional home snag report, that found out over 170 snags in addition to 50 snag points that we identified after first look around in the property. Once, we submitted the official home snag reports to them, they decided to own the responsibility of low quality work. I hope they will fix it within reasonable time frame.
3/5
TrustpilotA good location
I've visited Victoria park development 3 bed showhouse.It was absulutely beautiful the colour scheme in the bathroom and all around the house, plus, matching towels they put in bathrooms, make it more welcoming and inviting, but what's beyond this. It's only a showhouse.The house is quite small, has a low celing , rooms are so tight, very near to each other upstairs. Ther's no wardrobe spaces in 2 rooms out of three, the house doesn't have utility room or the dining room such as. and the kitchen isn't big enough to incorparate the dining area for the whole family.As the house looks lovely, with high quality workmanship skills that were obvious feature but house small for a family living, not sustainable in the long run.what about utility room? wardrobe? people will be sitting on top of each other there because of lack of space for children to play, do homework or anything like that. For all these reasons we decided not to buy the house.i think modern developers should start building houses with bigger rooms, with the utility room. Having said that the house had a good size corridor.
5/5
TrustpilotThe staff at Kiln gate are so…
The staff at Kiln gate are so professional and diligent in their jobs, i must say that their is an excellent team work spirit among the staff and I would not think twice to recommend St Modwens to friends and family
Hey, we are happy that you are loving your new home and have been thrilled with the experience. Always great to hear you would recommend us to family & friends. Thank you from all of us, your feedback is really appreciated, Lydia
1/5
TrustpilotNeed to improve organisation and customer focus
We are in the process of buying a residential property from St Modwen Homes and our experience is below to any form of satisfaction. During the initial information sharing meeting, the sales person gave us wrong information regarding the estate management fee and management company structure. It was told that the estate fee is capped but when our solicitor investigated the matter, he discovered that there is no cap on this fee and any potential increase is defined as within “fair and reasonable grounds”. When we contacted the sales representative, she said that this was what she was told by the technical team and she was not aware of uncapped management fee. As you will imagine, we already put a reservation fee and induce payments for mortgage and our solicitor. If we were provided with correct info during the reservation, we would not proceed the purchase and eliminate spendings. Based on this experience, just be aware that you might experience a mis-sold selling practice. Also, they lost their 5-star customer satisfaction rating in NHBC, which is an indicator of decreasing performance in customer interaction. Unfortunately, their build quality and organisation structural is lower than their well established competitors in the market place. Maybe it is better they should keep focus on their commercial property side instead of residential property business? Clearly they do not know how to handle this business.
5/5
TrustpilotNew build purchase
From the start of my new build purchase the staff were courteous and efficient. Everything has gone according to plan and they have provided regular updates on how the build is progressing. The architecture of both the building and site seems excellent.
Hello Peter, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lydia
5/5
TrustpilotExcellent experience buying our new…
Excellent experience buying our new home.St Modwen were so helpful and couldn’t do enough for us.The quality of our new home is amazing.
Hey Claire, we are happy that you are loving your new home and have been thrilled with the experience. Thank you from all of us, your feedback is really appreciated, Lucy.
4/5
TrustpilotToday paint work was professional
Thank you for taking the time to review your experience and we're thrilled to hear you were happy with the paint work. Thanks, Nick
5/5
TrustpilotCofton Plot 27
We have had great time from the start with St Modwen. Everyone we have dealt with has been amazing.
Thank you for leaving us a review Emma. We are glad you've had a positive experience with us. Best wishes, Lucy.
5/5
TrustpilotI'm so happy I met St.Modwen Homes
I'm so happy I met St.Modwen Homes I saw their advert on Facebook and I sent message to show my interest in the new home.I got 100 support Excellent communication skills from sales representative.I will recommend them for friends....
Hey Temmy, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback and great to see you saw our Paid ads. We'll be sure to pass your review over to the Langford Mills team. Thanks, Lydia
5/5
TrustpilotBuild quality is very good
Build quality is very good, site service excellent
Hello Wyn, we appreciate you leaving us a review. The Team at Hendrefoilan will be glad to hear your feedback. Many Thanks, Lydia
5/5
TrustpilotGreat experience
I’ve only had one or two minor problems with the new house and the St Modwen team have resolved these issues straight away.
Hello, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotSales office colleagues are very…
Sales office colleagues are very professional and friendly. They also do their best to help the buyer. I hope the purchase process will go well to completion.
Hi Reza, it's great to hear you've had such a positive experience with buying your new home at Kiln Gate. Thank you for taking the time to leave a review. We wish you the best of luck in your new home! Thanks, Lucy.
1/5
TrustpilotShambolic aftercare
Communication during aftercare is embarrassing and shambolic. The house is absolutely fantastic but getting a response from the SW Customer Service team is impossible; I have been chasing issues for over a year now and still cannot get a simple response to a genuine enquiry. Based on the home we got St Modwen are fantastic and I cannot recommend them enough. Based on the aftercare I would advise caution and steer well clear entirely.
5/5
TrustpilotSo happy! Great Customer Care!
Couldn’t be happier with the service and process of buying a home with St Modwens. Everyone has been ever so helpful, lovely and kind. Thank you for making my first home purchase stress free and straightforward! :)
Hi Mai, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
5/5
TrustpilotSo happy! Great Customer Care!
Couldn’t be happier with the service and process of buying a home with St Modwens. Everyone has been ever so helpful, lovely and kind. Thank you for making my first home purchase stress free and straightforward! :)
Hi Mai, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
5/5
TrustpilotReally helpful team
Really helpful team, the house is amazing, we fell in love with it at first sight, Olivia and Aaron at Branston Leas site have been extremely helpful as well.
Hey Rodica, It’s lovely to hear that the team at Branston Leas have been on hand to help you throughout your homebuying journey. Thank you for taking the time to leave us a review, your feedback is really appreciated, Lucy.
5/5
TrustpilotWe have been very impressed with the…
We have been very impressed with the service we have received and absolutely love our new home! As expected there have been some bits of “snagging” and these have been dealt with quickly. Would highly recommend!
Hey Rachel, we are happy that you are loving your new home and have been thrilled with the experience. Thank you from all of us, your feedback is really appreciated, Lydia
5/5
Trustpilot5* experience and service
Can’t say anything bad about our recent experience! 5* customers service, 5* quality! Highly recommended
Hi Aleksandra, thank you for leaving us a review, your feedback is really appreciated. Best wishes, Lucy.
5/5
TrustpilotGreat support from start to finish
Great support from start to finish! Quality products used and beautiful home delivered!
Hello Ayisha, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotCustomer service/relationship made my…
Customer service/relationship made my experience great. The company is great at quick response to concerns.
Thank you for leaving us a review Ibeh. We are glad you've had a positive experience with us. Thanks, Lucy.
5/5
TrustpilotNewbuild
From beginning when I enquired about a newbuild everyone has been very helpful.Polite staff very easy to talk to and answered all my questions.My house isnt built yet but so far I have been kept in the loop.
Thank you for leaving us a review Gillian. We are glad you've had a positive experience with us so far. Wishing you all the best, Lydia
1/5
TrustpilotIt is expected that your tiles start…
It is expected that your tiles start falling off the bathroom wall after two years - they don't care "it's not covered by their warranty".
Hi Bart, I am very sorry to hear you are disappointed in your journey so far. Please do not hesitate to contact us on sales@stmodwenhomes.co.uk on and we will be happy to assist you further on this. Thanks, Lucy
5/5
TrustpilotSt Modwen - Glan Llyn
Simon and Toni have been fantastic and supportive throughout the whole buying process. They answered all of our questions, gave us great advice and nothing was too much trouble. Thank you so much
Hello Natalie, thank you for taking the time to review your experience with us. We wish you the best of luck in the rest of your home buying journey with us. Many thanks, Lydia
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