St Modwen Homes Dursley reviews

★★★★★ 5/5

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Moved into our new St

Moved into our new St. Modwen’s home (Cofton) in June/July of last year. Couldn’t be happier with the service received and the overall quality of the house. Jayne in sales dealt with us the most when it come to general communication(s) and purchasing extras - she was brilliant. Gemma then dealt with us once we’d moved in and she was extremely reliable, prompt and effective when it come to dealing with any snags that we encountered. And to this day, Lizzy from the customer service team has been excellent when dealing with any queries we’ve had or any additional snags that have developed over time. Overall, very happy with the house and the service provided from St. Modwen’s. Have recommended to a number of people looking to buy. Well done to all involved :)

Dave · 30 January 2023

★★★★★ 5/5

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New Home Review

I moved into my first house at the end of October, I found this whole experience great. All of the St Modwens staff members were very helpful and made the move stress free. Julie in the sales office was very friendly and was always there to answer any questions I had. When I first moved in I had one or two snags which is expected, however Stuart the site manager fixed these problems very quickly. He has been really helpful throughout the whole time I’ve lived here. I feel like all the members of staff are very professional and do their jobs to a high standard. I would definitely recommend somebody to buy a new house from St Modwen Homes.

Tommy · 30 January 2023

★★★★★ 5/5

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First time buyer experience

As a first time buyer I was unaware of the procedure involved in buying a house but everything was made simple from start to finish with the help of the team at st modwen. I was buying using the soon to finish help to buy scheme and everything was done swiftly to ensure I could finish the purchase before missing out on being able to use this method of purchase. After entering my home I was given a full tour and explanation of everything and what to expect regarding snag lists etc. I've been happy with everything down to the swift response of the aftercare team as well as the site manager who has essentially only ever been a text away when I needed help with some very minor issues which were resolved immediately. Would definitely recommend them.

Joel · 30 January 2023

★★★★★ 5/5

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The move to our new home was made easy…

The move to our new home was made easy and stress free by the incredible staff team at St Modwen - the Fairways. Julie, Gemma and Stuart have all been beyond helpful. Communication and professionalism has been excellent from the moment we expressed an interest in purchasing on this development. Gemma and Stuart have been so easy to contact and responsive in sorting out any snags once we moved in. Gemma gave us a clear, informative show around prior to the move date which was really helpful. We couldn’t be any happier with the experience of buying a St Modwen home.

Jimbo · 29 January 2023

★★★★★ 5/5

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We have recently moved in and have…

We have recently moved in and have found the St Modwen team really brilliant from clearly explaining the purchase process to follow up and after care. The team have always been professional, informative, helpful and responsive. There’s always a solution available to any query and a transparent straightforward approach that creates a climate of trust. We love the new house and would recommend St Modwen Glan Llyn to friends and family. Aside from being professional the team are all really genuine, approachable and friendly. Thanks for a great experience in buying a new home!

Claire · 28 January 2023

★★★★★ 5/5

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Maintenance Team

Lee and Callum completed works on fire doors.Lee has been a great help with the works, fully explaining the requirements and process. Thank you

Lisa · 18 September 2023

★★★★★ 5/5

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We picked right!

We studied new builds alot and decided St Modwen would be the one for us. We didn't make a mistake. Since day one they've been nothing short of amazing and the build quality and finish is top. Supported us every step of the way and the after service care from James the site manager and Rebecca has surprised us. They genuinely care and it shows. We would pick St Modwen again without a doubt.

Chris · 24 July 2023

★★★★★ 5/5

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I could thank Nabeel ( site manager )…

I could thank Nabeel ( site manager ) and Lizzie ( customer service manager ) enough for their services. They have both gone above and beyond for us on numerous occasions.

Hannah · 20 February 2023

★★★★★ 2/5

Trustpilot

They are good but no where near what they used to be.

We have been in our house for nearly 5 years and when we moved in we couldn’t of been happier. We did have numerous issues but feel they were dealt with accordingly (at the time). Unfortunately over the years I’ve noticed things which I’m not happy with but it’s just the way it is. We are on a site which is in a low income area and the houses truly reflect this, there is a flag ship site no more then 2 miles away and the quality difference is phenomenal. I appreciate that house prices vary but the difference in quality is more than the price difference. Examples of this is narrower roads and pavements making roads easily congested. No boundaries for car parking spaces and lack of an effort with the groundwork’s, lack of road marking and signage meaning people use the estate as a carpark and just put their car where they like it.. it’s stuff like this that adds up and when you move in you don’t foresee this initially. I know StModwen are a good builder in comparison to others that are out there but since moving in and they lost their 5 star rating, this showed in customer service unfortunately.

Stockton · 16 January 2023

★★★★★ 2/5

Trustpilot

They are good but no where near what they used to be.

We have been in our house for nearly 5 years and when we moved in we couldn’t of been happier. We did have numerous issues but feel they were dealt with accordingly (at the time). Unfortunately over the years I’ve noticed things which I’m not happy with but it’s just the way it is. We are on a site which is in a low income area and the houses truly reflect this, there is a flag ship site no more then 2 miles away and the quality difference is phenomenal. I appreciate that house prices vary but the difference in quality is more than the price difference. Examples of this is narrower roads and pavements making roads easily congested. No boundaries for car parking spaces and lack of an effort with the groundwork’s, lack of road marking and signage meaning people use the estate as a carpark and just put their car where they like it.. it’s stuff like this that adds up and when you move in you don’t foresee this initially. I know StModwen are a good builder in comparison to others that are out there but since moving in and they lost their 5 star rating, this showed in customer service unfortunately.

SteppingRegent · 16 January 2023

★★★★★ 1/5

Trustpilot

Nothing but disappointments, and headache

I wish I could give 0 star, we've move in this house about 9 months now, and the list of issues we have is endless. Every time we call customer services they all seem to be reading from a script because word for word each one no matter which day or time you calling saying the same thing. Needless we are in a newly built house and unable to use our downstairs toilet despite reporting the issues for 5 months consecutively now, promised call back from management no luck there, promise plummer would be out still no joys. I would say to anyone looking to purchase a new build to drive pass St modwen because you will regret it.

Kerry-ann · 14 January 2023

★★★★★ 1/5

Trustpilot

Wish I could put zero stars

Wish I could put zero stars. Poorly built houses with a snagging list longer than a 20 pack of toilet rolls. Structural issues reported to directors and basically made out it was in our heads. The customer service team have zero empathy and get very hot headed when you question what they say. When sold the house the sales rep will tell you how the phase including parks, lighting, roads will be complete in a matter of months. Again all lies, they will move on to the next phase and leave all the above unfinished. Save yourselves the hassle, buy elsewhere!

HZ · 9 January 2023

★★★★★ 5/5

Trustpilot

Being updated daily on build and amazing customer service!

We’ve recently reserved and exchanged contracts on a property located at Branston Leas through St Modwen’s. I have to say given the current state of affairs they’ve been above excellent in sorting our property out by what is at the moment the original deadline. They arranged for us to come and pick our flooring and view the property for the first time whilst abiding to social distancing measures too. I’ve had no issues with receiving regular updates and being given complete honesty in the timeline we’re looking at. Louise has been amazing at getting back to me on our build timeline and Lindsey and Jenny were absolutely amazing at accommodating our requirements when we initially reserved the property. It quite frankly meant we could then reserve because they accommodated our individual circumstances at the time. Amazing customer service and no complaints at all so far on the process!

Rebecca · 5 May 2020

★★★★★ 5/5

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Glan Llyn

Glan Llyn The experience we had from the start with Simon and Toni in the sales office was amazing to the sit team Liam, Matt and Josh. Everyone has been so helpful and could not recommend anyone better Very grateful for everything they’ve done for us with our experience and so pleased with our house.

GL · 19 August 2024

★★★★★ 5/5

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Welcoming …

Gemma and Stuart were very welcoming and helpful.They made moving into a new home a good experience and we’re available should I have had any queries. Thank you to them both

Sam · 30 January 2023

★★★★★ 5/5

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Locking Parklands Plot 187

My recent purchase of a new build flat in Locking Parklands couldn’t have been made any easier by the sales or site staff. The whole process was well managed and they were very proactive in offering any help once I had moved in. Reuben in particular has been excellent in picking up any questions or offering help where it’s needed. Couldn’t recommend them highly enough.

N · 2 February 2024

★★★★★ 5/5

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Joe made moving into a new home easier

Joe made moving into a new home easier, he was very helpful whenever we needed. Plot 642

Kayley · 31 January 2024

★★★★★ 5/5

Trustpilot

The process so far

The process so far has been excellent. Olivia has been very helpful and informative. It’s early stages of my house purchase however if communication continues in the way it has then I’m hopeful for a stress-free new home purchase : )

Claire · 19 October 2021

★★★★★ 1/5

Trustpilot

Terrible

Very poor customer service and aftercare. It’s been almost two years since we moved in and we are still waiting for snags to be finished, we chase them almost every week to hear ‘we are waiting for the the contractors to answer’ and then you see the contractors on site who says no one even contacted them. No one wants to take a responsibility, when you call customer service they are rude and not helpful. Langford mills site.

Irina · 18 February 2023

★★★★★ 1/5

Trustpilot

Would not recommend St Modwen

If you’re going to buy from them then buy a plot near the road as the maintenance is well kept, however if your home is not in sight from the road there will be no maintenance despite all the residents paying for it. I currently have weeds at waist height outside of my front door, blocked pathways from overgrown plants.. I have asked st Modwen to maintain this as I am paying my management fees but they don’t respond to any emails. They have also put in writing that my patio area will be demised to me but so far have not actioned this so please be careful as they will promise you things like this to get you to buy. Hopefully trading standards will be able to help me with this. Overall would not recommend.Further update to reply to the response: I have emailed that address multiple times but never get a response. I’ve had head of customer service call me and ensure it will be done but nothing has happened. You have taken £600 from me and my neighbours for this maintenance it’s an absolute disgrace.

Katie · 5 December 2022

★★★★★ 5/5

Trustpilot

Plot#21 Cofton Hacket

Plot#21 Cofton HacketOur experience of home purchased at St. Modwen is unmatched. My wife and I were completely impressed with their house quality and customer service. Their staff updated us on every detail during all steps and followed the stuffs well. They are not only friendly but also highly skilled. Jayne, Wendy and Nabeel are the best!I certainly recommend St. Modwen Homes to my friends.

Hong · 25 January 2024

★★★★★ 5/5

Trustpilot

Egstow Park Clay Cross, Chesterfield :)

We are residents of the Egstow Park site in Clay Cross Chesterfield and I cannot praise the sales and site team enough! From the onset we have had great customer service. As second time buyers we were expecting a few snags as this is expected of new builds but after only having a few the teams at Egstow Park were great at rectifying our issues and have always been at hand when needed. Egstow Park is a lovely site and your teams here are first class. Thanks for a lovely home and great service.

Christian · 18 December 2019

★★★★★ 3/5

Trustpilot

Everything fine but 1 thing unacceptable

Staff of St Modwen Homes that we have been in contact were nice & helpful so far. They helped with all issues we raised including snagging & discrepancies. However, downside was they had my name spelled wrong all the way from day 1 when we firstly reserved the house until today (9 months later & we have moved in for some time) I received this review invitation.This affected my NHBC policy as well, which was very troublesome.TBH, such low level mistake shouldn't be made in big deals like selling a house!

Lelia · 29 November 2022

★★★★★ 5/5

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Glan llyn

John customer technician has been amazing at rectifying my issues. He has truly gone above and beyond. Josh customer care manager has been very supportive and helpful! Nothing has been to much trouble for him, amazing service throughout the 10 months I've been living in my home

Dee · 4 December 2024