St Modwen Homes Dursley reviews

★★★★★ 1/5

Trustpilot

I think they did used to be good.. until they weren't

I think they did used to be good... but then they got greedy. Still waiting for snags to be sorted 2 years later. I put in an official complaint, never had a reply. Never been able to flush my downstairs loo properly as it has been blocked since we moved in. Our garden had no grass when we moved in and then they laid it terribly so spent thousands doing it ourselves. We had our ceilings cut through due to gammy installed shower, back gate installed wrong and we couldn't open it for over a year, the list goes on. Getting things fixed is full of false promises and still waiting 2 years later...

Adi · 20 November 2022

★★★★★ 5/5

Trustpilot

Very Effective Team

Viv and Caroline were very helpful from the start, very knowledgeable, proactive, always followed up to see what my thoughts were and kept me up to date with how everything was progressing. Can’t fault them.

Deborah · 19 July 2022

★★★★★ 5/5

Trustpilot

Finding our dream home.

We moved into our home 5th Jan 2022.From finding our dream home to our sign off and checks.we were looked after listened to and taken care of.Julie in the sales office is very knowledgeable helpful and supportive she talked us through everything.Gemma and Stuart the site managers, talked us through all aspects of our new home inside, and out. They were thorough and understanding, their knowledge was good and really this really helped us whilst we settled in.

Mrs · 27 January 2023

★★★★★ 1/5

Trustpilot

Terrible

Great sales process with St Modwen however since moving in I have had nonstop problems with the quality of the house. The build quality is truly shocking. The customer service team do not get back to you in regards to your problems with the house. I have sent over 30 emails in regards to one particular snag and am still no closer to getting it sorted. In 6 months I have had over 80 problems. I would not recommend St Modwen to anyone.

C · 7 November 2022

★★★★★ 5/5

Trustpilot

My experience with st modwens

Mrs Cuthbert l would to thank Dan Ward from PEAR TREE FIELDS for great customer care very efficient and professional in his job

Llio · 17 August 2023

★★★★★ 5/5

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We looked around the property with…Shirley

We looked around the property with Shirley who was very helpful and knowledgeable about the property and how it was progressing Shirley is always there if we forgot to ask something Outstanding customer service thank you

Alan · 17 May 2022

★★★★★ 5/5

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Rob Wainwright & Matt Trever visit…

Had Rob Wainwright & Matt Trever visit our property to repair a leak in the loft and repair some damp damage on our property, both lovely professional guys who clearly take pride in their work. Friendly and made the repairs to a high standard. Thank you

Chloe · 11 December 2024

★★★★★ 1/5

Trustpilot

Poor !

Poor ! Can show many of reasons why ! Fence was ripped down after living in the house for 16 months due to a accident on the contractors side broke my patio area removing fence and they shouldn’t

Mr · 18 January 2022

★★★★★ 5/5

Trustpilot

Fantanstic job by Sam,Mark of Mab

Fantanstic job by Sam,Mark of Mab , i don"t know what to said because or how it happened. Is like am still dreaming as a first time buyer ,i got there website true searching for new home ,and next thing the lady called me , that is Sam and from there she called Mark Davies and connectted me with him from there ,Mark got me Broker just like after i complete the form about my finacial and everything gone true.I believe as Mark asked me to tell him the true about me and not lie which i did ,it help a lot.Thanks again and agin Sam and Mark davies of Mab of south Ockendon. ST.MODWEN HOME. I will recomend them to every one that i know.From Olatunji Odujobi

Olatunji · 18 October 2022

★★★★★ 1/5

Trustpilot

Still rubbish

A few months on from my last review and, unfortunately, nothing has improved.

JNO · 16 December 2025

★★★★★ 1/5

Trustpilot

I wanted to buy one of the 5 bed homes…

I wanted to buy one of the 5 bed homes since jul 22 at the copthorne new build site. The staff kept telling me to check the websites as any new releases are put on website.They never put the 5 bed on the website instead they sold them to their preferred buyers The staff kept misguiding me for 4 months and giving me false hope till all the 5 bed were sold I called them about 10-15 times in that duration I am really appalled by the behaviour

Mr · 15 October 2022

★★★★★ 5/5

Trustpilot

fast and easy

One question, one answer, one day. Simple, no stress.Thanks Nisha :)

Lukasz · 30 April 2024

★★★★★ 1/5

Trustpilot

End of my tether

I am at the end of my tether with this housebuilder. Its been nearly 2 years since the cladding started coming loose off the front of my new build house and falling from a high height. Fortunately the cladding hasn't hit anyone yet. This is a major safety concern as it could cause serious injury. They sent a tradesman (sorry a cowboy) who came round over a month ago and stuck new bits of cladding back onto the wall and he left a mess of cement all over my pathway. Despite contacting st modwen they just do not seem to care.

Dean · 11 October 2022

★★★★★ 5/5

Trustpilot

Great service

Everything was easy going, which made the the whole buying a house a great experience.

Kaela · 5 February 2024

★★★★★ 5/5

Trustpilot

Wonderful experience

Ben was so helpful and made the whole experience so wonderful for us! He went above and beyond to answer our questions and to show us around. It was really a lovely experience! Would definitely recommend them, and Ben!!

Sl · 18 October 2021

★★★★★ 5/5

Trustpilot

Thankyou St Modwen - Glan Llyn

Me and my wife have been in our home for almost 2 years and can confirm we have had a great experience.Big thankyou to Matt and Josh for always helping us when needed.As first time buyers we were worried with buying our first home but St Modwen has given us an amazing experience and made it so easy.We highly recommend.Glan llyn Newport (location)Wayne & Camilla 👍

Wayne · 10 November 2023

★★★★★ 1/5

Trustpilot

Easy purchase, poor aftercare

Buying the house was a relatively easy process.Site team were good for the first couple of weeks however, as soon as they hand you off to the customer service team it all goes down hill. After almost 2 years of chasing, I still have outstanding snags that were reported on move in week. Customer service have repeatedly “booked” contractors/technicians to visit however on numerous occasions the have not shown up.

Lozza · 1 August 2023

★★★★★ 1/5

Trustpilot

Poor standard fittings

Fixtures and fittings designed to last 2 years and 20 minutes so just out of warranty when you contact them. One plus point from having to replace my front door is I can choose the colour. Pink with yellow spots will be in keeping with the houses being built on the development.

AndAdd · 13 August 2024

★★★★★ 5/5

Trustpilot

Repair works

We reported shirking of staircase skirt and was arranged a repair for 26/4. Rob visited our house as scheduled and carried out his work with professionalism. He was polite and explained to us the steps he was going to take. The outcome is good as new. Both my husband and I are very satisfied. Thanks a lot, Rob.

Man · 26 April 2024

★★★★★ 1/5

Trustpilot

We’ve now had our new home for five…

We’ve now had our new home for five months. There are so many issues from poor workmanship. So many things still need to be rectified and just aren’t getting done - kitchen cupboards need replacing, the front door needs replacing, glass in windows need replacing to name but a few issues and customer services just ignore your emails. I feel as if I’ve been scammed and I’m just devastated. I would hate to see anyone feel this upset.

Heather · 7 November 2022

★★★★★ 5/5

Trustpilot

Visit to view Show House etc

From my initial enquiry (telephone call) the sales Team were very proactive and helpful. Mercedes spent 2 hours with me discussing and answering my list of questions in the site office and in the show house. Nothing was too much trouble. Some documents had to emailed to me, they were received the next morning as promised. The areas that she couldn't answer, she followed up with another visit to site arranging for me to meet the site manage and project manager. They were very friendly, helpful and exceptionally professional. I'm delighted to have started the 'buying' process.

Joanne · 9 August 2022

★★★★★ 5/5

Trustpilot

Thank goodness for John!

He is a massive asset to the St.Modwen’s team, John the technician always gives such a fantastic service. We’ve had quite a long list of snags and problems since moving in around a year and a half ago. Luckily St. Modwen’s has someone as capable as John who get's these issues fixed. Thank you for your fantastic work!

Jessica · 16 April 2024

★★★★★ 5/5

Trustpilot

Great customer service and a great…

Great customer service and a great quality home👍. 10 out of 10 would recommend. My family and me had a great experience with all of the support team from sales associates, builders and customer service agents. So I would highly recommend looking into houses with them.Big thank you to a customer service manager - Lizzy. She helped us a lot with many questions and inquiries that we had. Overall amazing experience of buying a property!!!

Daniela · 7 February 2023

★★★★★ 4/5

Trustpilot

Good Until Signed Off

We had exceptional support from Olivia Jackson and the site team - Nathan, Tom and Tom - during the build and initial move in, but once we signed it off and transferred to Customer Service, the response has not matched that from the Sales people.

Cheshire · 20 November 2024