St Modwen Homes Gloucestershire reviews

★★★★★ 5/5

Trustpilot

Richie - Site Technician (Heathy Wood Estate) - Skills, Friendly and Professional - 5 Stars

The site technician for the St Modwen Heathy Wood estate, Richie, has visited our property on several occasions. He is extremely professional and friendly, always turning up for scheduled appointment or at least reaching out to make us aware of any delay which are normally out of his control. He is multi skilled and goes over and above to ensure to the problems are resolved while explaining the issues and resolution provided. He is also always on hand to provide advise and ideas. We are lucky to have Richie serving our estate! 5 Stars from me.

Ashley · 5 January 2024

★★★★★ 1/5

Trustpilot

Can’t believe the 5 stars 😂 fake…

Can’t believe the 5 stars 😂 fake accounts If I could I would give - 5 🌟 Because St Modwen houses are really that bad especially in Glyn llyn Newport.They will all give you anything you like when you first move in to get everything signed they need. Big mistake just make sure you happy and get a profession Snagging company because if you want years of problems, you’re buying at the right companyDo your research with the local facebook groups and residence who will be happy to talk to you and share their problems from hell.Now had an email saying this goes against the rules because of names in my comments. Funny How other peoples comments can use names. 😂What’s the point you only get special treatment If your face fit's and to be told to remove, my post or no work will be completed 😂 this is what you call a 5 star company

James · 5 January 2024

★★★★★ 5/5

Trustpilot

Thankyou very much

I'd like to thank Dan and ABI from modwens customer care pear tree fields Worcester wr52ss they work well together and gets your jobs sorted efficiently and quick LLIO

Llio · 29 February 2024

★★★★★ 1/5

Google

Echoing what's been said previously, the customer service from St Modwen Homes is great up until 5 days after move-in, at which point their attentiveness and proactiveness in resolving issues diminishes significantly. It feels very much like their priority is securing their 5-star home-builder status, and actually supporting their customers is simply a by-product of that, but only up until a given point. I've had simple defects that could probably have been resolved in <1hour by the right trades-person, however getting so much as a response from St Modwen's appears to be too much to ask for. Site snags and defects have been kicked down the road for 18 months, with the Customer Services contacts suggesting these would all be picked up during the site snagging period. With SMH now vacated from site, I fear this period has now passed and none of the issues have been addressed. To the point that some communal areas still do not have lighting which the Planning Application clearly states will be included for basic safety purposes. A real shame and a major red flag for anyone wishing to buy a new home from St Modwen Homes, I would advise purchasing a home which has had all teething problems resolved, without needing to rely on a pretty useless home-builder for support.

Sam · 20 May 2025

★★★★★ 1/5

Trustpilot

I 100% don’t agree with the 4 star…

I 100% don’t agree with the 4 star rating. This management of this company is grim. You call & ask to speak to a person you’ve been given a name for & ignores you. Ritchie & Gabrielle on the other hand are absolutely amazing. Nothing is too much trouble for either & if it wasn’t for these 2, I personally would have just sacked the purchase & gone somewhere else which i think they would prefer as still to this day being ignored. Shameful. Thank you thou to Ritchie & Gabrielle, you are both so helpful. I’m allowed to write the names of people who are exceptional but i’ve been told to take off the name of the 1 member of staff that ignores you. it’s such a shame really as this could be such a good company, you know who you are & i'm still waiting for your call, 8 months later. Thanks again to Ritchie & Gabrielle as you call & return messages. Merry Christmas 🎄

CS · 24 December 2023

★★★★★ 1/5

Trustpilot

Appalling customer service

Appalling customer service, lies told throughout the process the the house we ended up with is nice enough at a basic level but there have been so many thing changed after the fact compared to the plan, garden needed completely redoing as they had cut corners on the topsoil they used under the turf and used unsuitable stuff that caused waterlogging, building regs only adhered to as and when it suited them, used to force changes on us that were not on the plan but when we flagged issues with our bathroom ventilation being connected to our soil pipes with no valve to stop noxious sewer fumes ingressing they gaslighted us and told us we were wrong and only did anything when I threatened legal action as it was not to building regs. Even then the mess they made in doing it damaged the roof insulation which needed another visit to fix (and was still done shoddily). While the workmen are still on site they have come onto our property at will without asking to make changes after we had moved in that had not been agreed like it was still part of their building site instead of private property. The site manager is chronically incompetent and whenever he has agreed to come over to talk about anything like snagging or other issues that have plagued us (and most other residents on the development) he has never once showed up at the time he agreed, most times not even on the same day.Probably the worse customer experience I have ever had in my entire life. The only redeeming factors are that fundamentally it's a lovely house and it's in a nice area. But every aspect of actually dealing with St Modwens themselves has been truly awful.

Simon · 19 December 2023

★★★★★ 4/5

Trustpilot

Roof/Leak Repair

Technician, Robert has done a great job making the leak damage right in the main and 2nd bedrooms. Due to the fact the leak wasn’t repaired for a year it meant the damage was worse than it could have been but Robert has done such a great job you wouldn’t even know there had been a leak now, much appreciated

Deborah · 4 December 2024

★★★★★ 5/5

Trustpilot

highly recommend

our experience buying from st modwen couldn’t have been smoother - from choosing our flooring and blind to move in day we felt no stress due to the amazing team they have working there! all the site team have been great and have sorted out any minor issues we have had within seconds, and everyone is really friendly and cheery!

Molly · 3 December 2024

★★★★★ 5/5

Trustpilot

Thank you, Technician Callum!

Many thanks to Technician, Callum who came and sorted our snagging issues this week. A really lovely chap who did a brilliant and thorough job, thank you Callum!

Rachel · 29 February 2024

★★★★★ 5/5

Trustpilot

Austin View

Bought an apartment in Austin View. The whole experience from start to finish has been wonderful. Contact has been great very professional and friendly and always helped with any queries. The after care since moving in has been brilliant and things that needed sorting have been sorted.

Sarah · 3 September 2022

★★★★★ 5/5

Trustpilot

Good After-Sales Experience

We had a few niggles with our new build from St Modwen initially, however we've had nothing but a good experience with St Modwen after-sales since Dan joined to look after our site in Meon Vale.He knows what he's doing and he genuinely cares about the customers.Since he joined things have been sorted swiftly, his communication has been great and the whole experience has been really fantastic.

Sam · 12 August 2024

★★★★★ 5/5

Trustpilot

We love our new house

We love our new house and its location, the views are amazing, love the big windows!We had some issues with the shower tray and a clogged toilet, but the StModwens team are always here to help. Josh (Customer service manager) is always very nice to us and goes the extra mile to help with anything he can. We would recommend!

Lore · 27 November 2024

★★★★★ 5/5

Trustpilot

Brilliant experience, I'm very happy.

Going to St Modwen Homes was a great experience. The Showhome was well presented, and I enjoyed being able to take my time looking around. Sarah was fantastic and helped me choose the right property for me. I appreciated the recommendations for solicitors and financial advisor. I'm very excited for my moving date!

Chloe · 20 October 2021

★★★★★ 1/5

Trustpilot

Shocking modwen homes

Really can’t be bothered to waste any more of my time on St Modwen Homes.if you do move in to a new St Modwen home, I would highly recommend you don’t sign off any work & check for any snags you are not totally happy with on completion, they will bombard you as soon as you have hold of your keys with forms especially NHBC in particular as you may need them to help you in the future to resolve any issues. To many issues of my own experience to list including many expletives! No customer care. Appalling after sales team. My advise if you want a decent place to live go to mountain warehouse and buy a tent as you will find your purchase far more enjoyable than we did in our St Modwen “dream home”.

Kelvin · 18 November 2023

★★★★★ 5/5

Trustpilot

5 stars if you want a year from hell

If you want to be lied to, bullied and spend all your savings on a property that looks like it’s been built by a 4 year old then St Modwen homes is for you. A year of dealing with rude workers in and out of our property, customer care thinking they can walk all over you and pulling the wool over your eyes. They say that these properties have been signed off by NHBC but some of the health and safety issues we’ve found in our property do not suggest it’s been looked at, but who needs health and safety in their home, isn’t that right St Modwen!St modwen have been great at making issues worse, if you want your bathroom tiles to be cracked then don’t hesitate in buying a st modwen home, if you want paint left in your sink after they have done ‘work’ then buy a st modwen home and if you want workers calling you (the customer) a f-ing idiot then buy a st modwen home. If you want to wait 18 months for your whole house to be destroyed by st modwen workers and still have nothing completed and a customer care team that is FANTASTIC at messing with your head for months and months then this housing company is recommended to you by me.

Glan · 16 November 2023

★★★★★ 5/5

Trustpilot

John & Callum - Glan Llyn, Newport

John and Callum did a great job on fixing our "squeaking" upstairs floors. They had been driving me nuts for ages, but the guys came in, identified the problem and fixed it professionally. I was initially concerned when they started cutting a hole into our kitchen ceiling, but afterwards you wouldn't know anything had been done at all. Great fix, great guys :-)

Rachel · 2 October 2024

★★★★★ 5/5

Trustpilot

Resolution to a 'snag' on a new home.

Lee & Callum addressed an issue I had originally reported 15 months ago in Jan 2023 on the Littlecombe Estate in Dursley, Gloucestershire.Lee had previously completed some snagging for me. Both chaps provided an efficient and excellent service. The St Modwen Homes organisation could learn a lot from these chaps, both in how they treat customers and their openness/acceptance in what's required and the best permanent solution.My thanks go to both Lee & Callum.

Ken · 18 March 2024

★★★★★ 5/5

Trustpilot

Josh beesley has been fantastic towards…

Josh beesley has been fantastic towards my after care of my home ans is very respectful and understanding to all the teething issues of my new home any issue that have come my way he has always fixed and relate with the matter at hand works are always done with so much care and the finish is outstanding I’m extremely happy with the customer service form josh and the works taken out by the technicians thank you glan lyn new port south wales

Lubabah · 7 November 2023

★★★★★ 5/5

Trustpilot

Great Experience with Sales at Glan Llyn Newport

Simon and Toni have been exceptional, from first reserving up until completion. We had some issues along the way, multiple buyers pulling out at first and a change of solicitors in our chain causing more delays. We were meant to complete in June but ended up in September. The sales team were great with everything and even did a lot of the chasing for us.Really happy with Liam on the site team too, allowed us access to the plot to measure and plan our new home layout, even installed a new TV bracket for us since the building team would know where the studs were so we could worry about one less thing come moving day.Would recommend to family, friends and colleagues to purchase with the St Modwen's Glan Llyn team. We had an amazing experience and feel like very valued customers.

Gareth · 5 November 2023

★★★★★ 5/5

Trustpilot

Excellent customer care from Josh and…

Excellent customer care from Josh and team. Thank you 🙏

Rachel · 11 December 2024

★★★★★ 5/5

Trustpilot

Mila at Crabhill Kingsgrove

Mila at Crabhill Kingsgrove, Wantage, St Modwen

Michael · 13 May 2026

★★★★★ 1/5

Trustpilot

Outrageous Price Increase Since Reserving

Disappointed to see the house of our dreams, our forever home (The Hiero) at the point of reserving has risen from £291,000 in December 2022 rise to £329,950 October 2023 at Banbury Place. Shame that you cannot or will not fix the price at reserving like other builders do.It outpriced us and seems slightly unfair. That aside, we have now gone with another housebuilder and made a reservation and that price will still be honored when it's ready in April 2024.

Ian · 27 October 2023

★★★★★ 5/5

Trustpilot

Glan Llyn - Cant thank Josh and Callum Enough

I want to express my gratitude to the outstanding customer care team at Glan Llyn. I moved here in July of this year, and throughout my time as a resident, the customer care team has consistently delivered exceptional service, earning a solid 10/10 rating.In particular, Josh and Callum, who truly went above and beyond for me today. In fact, I can confidently say that I've never experienced such exceptional customer care in my entire life.I had purchased an integrated dishwasher from an external company, but the installation was not great. I reached out to Josh and Callum to explain the issue and within just 10 MINUTES, they arrived at my front door, tools in hand, fully prepared to resolve the problem. They quickly diagnosed the issue, expertly fitted the dishwasher, and ensured everything was in perfect working order. To top it off, Callum even offered to attach the dishwasher door, a task I was dreading and thought I'd have to tackle on my own.Words cannot express my gratitude. It's evident that no problem is too big or too small for the St. Modwen Glan Llyn team to handle, and for that, I am very thankful. You've turned my move into my first house into an incredible experience and I would recommend St.Modwen to anyone.

Michael · 25 October 2023

★★★★★ 5/5

Trustpilot

The staff have made the difference

The staff have made the difference, and are well deserved of this 5 star review. Whilst the house was finished to a very high standard, it was not without some minor faults that needed correcting. Nothing was too much to ask of the site staff, Dean in particular, has done everything he can to help rectify any snags that have surfaced these past 2 months. Dan at customer service has made efforts every week to ensure we are being looked after, and Caroline & Mercedes, who have been involved in the purchase from Day 1 in March, have never been too busy to help. We can't credit the people of St Modwen enough, and I hope that the company recognises that without their effort and professional courtesy, St Modwen would simply beselling houses, and not building homes.

J · 25 October 2023