Ashberry Homes Wales Gloucester reviews

★★★★★ 2/5

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Customer Service 🫩

The homes are lovely - they are 5*! Their follow up care and reporting problems are a concern hence the 2*, its instant push back when contacting customer service, everything has to become a challenge before they send someone round. Its very tiring! Chellaston Fold site.

D · 9 September 2026

★★★★★ 1/5

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Let down by shocking customer care team

Probably would have written a much more positive review immediately after moving in, as the sales team and site manager at Church View were all extremely helpful, however just a few months later we were completely forgotten about and ignored by customer care.The back garden of our property was completely uneven with barely any soil when they laid the turf. This was made even worse when they realised the boundary of our plot was in the wrong place and had to move the fence, shed and its base.I was told last spring their landscapers would be coming to fix it, they didn’t. I then contacted customer care in June 2023 - who said they’d speak to site - but I never heard back for weeks and every time I chased them I was either ignored or given excuses. In October 2023 (after 4 months of radio silence from Customer Care) I got an email citing staff absences as the reason for the lack of correspondence. They also said they were waiting for the landscapers report and would get back to me. It’s been 6 months now and I’ve still not heard anything. Never known a customer care team treat their customers with such contempt, abysmal.

Richard · 21 April 2024

★★★★★ 2/5

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You can do better!

Issues experienced:1. Garden area: Garden wall covered in mortar, missing mortar from gaps in wall and cracked areas. Joins in the wall not correctly aligned and gaps of mortar between bricks excessive in large areas where it looked patched together. Fencing warped and garden littered with builder debris and soil left upturned (looked like a building site)Resolution: reported to Bellway who organised for the inspection and cleaning of the wall. The third party used, damaged the brickwork and chips were taken from brickwork due to the tools used by the third party as the cleaning process did not work. Brick mortar and gaps in wall exposing the cavity left untouched as it "passed NHBC" inspection as we were told by Ash the inspections manager.Garden fence was reported although we did not pursue the case any further due to our experience with the garden wall and I personally removed the debris.2. Upstairs main Bathroom: Excessive water leak in bathroom and neighbouring bedroom.Resolution: Reported to Bellway who got someone to replace the overflow pipe to the bath which was broken and left unrepaired before moving in.3. En-Suite bathroom: After 2 years and 4 attempts later it is still NOT RESOLVED. We have had the En-Suite ripped out 2 times to fix an issue with a leak experienced in our En-Suite. Excessive water in bathroom leaking under the floor and neighbouring bedroom carpet. Skirting boards expanded due to absorbed water and cracked grouting. Water damage to wall and timber in wall cavity. On the third attempt we explained to the Customer service team we were expecting a baby so needed it resolved asap..... Hey hoResolution: 3 previous attempts have been made to fix this issue, all of which unsuccessful. And currently undergoing ANOTHER attempt to resolve. 4. Drainage: We reported multiple issues with the drainage which appeared to be an issue generally over the estate with every house.Resolution: Appeared there were bags of sand and building rubbish left in drains.... It must be noted that the Ashberry team/site management were quick to blame the residents for putting baby wipes and other household waste down the drain which was causing the blockage when this was obviously not the cause.Overview: As a resident of the estate for 2 years and feedback gathered from other neighbours this does not reflect the Bellway quality and values which is the reason we purchased our property. Shoddy workmanship and incompetency by employed third parties and management team mean our experience has not been pleasurable at all. Be warned, the estate is extremely difficult to navigate around as the roads are extremely narrow. It feels that Ashberry have cheaped out as much as possible to cut corners and save money in as many areas as possible. I would assume this includes the tradesmen used to put together the properties.Customer service team are very good I have to say but be prepared to lean heavily on them if you decide to buy a property from Ashberry and get a third party to do a snag list.I rarely leave a bad review but as a father of a newborn we just want our En-Suite fixed, my partner struggles due to medical reasons getting in and out of the bath and the En-Suite is much easier for her to access. Please help in getting this resolved asap.

Nicky · 14 March 2024

★★★★★ 5/5

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New House purchase, New beginning!

Really pleased with our new home purchase sales staff are amazing and new home outstanding. Tracy and Phil at the Acorns halewood sales are truly outstanding and went through the whole reservation process and made are new dream home come true thank you all.

BRIAN · 7 September 2026

★★★★★ 5/5

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Modern, professional and outstanding service

Our first meeting with Cathy was so professional and her knowledge and expertise were what cemented our decision to buy a house from her. Her enthusiasm, honestly and work ethic is outstanding and she put in over and above effort to ensure that every decision on the house was considered and at no point did she ever rush me and my partner and did not put us under any pressure. I have massive confidence in the build because of the reputation of Bellway as a builder.

Caroline · 31 January 2024

★★★★★ 5/5

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Exceptional Service from Ashberry Homes at Whitehouse Park - Kudos to India, Rob, Matthew, Harry, and Sean!

I recently had the pleasure of working with the outstanding team at Ashberry Homes at Whitehouse Park, and I cannot express enough how impressed I am with the exceptional service provided by the sales staff and site managers.India, Rob, and Matthew from the sales team were an absolute pleasure to deal with. Their professionalism, knowledge, and dedication went above and beyond my expectations. They were patient, attentive, and took the time to address all my queries and concerns. Their commitment to ensuring a smooth and transparent process truly stood out.Equally praiseworthy were the site managers, Harry and Sean. Their meticulous attention to detail and proactive approach made the buying process effortlessly smooth. They consistently went the extra mile to ensure that everything was not only up to standard but exceeded it. Their communication skills and willingness to address any issues promptly showcased a level of commitment that is rare to find.Overall, I am thoroughly impressed with the teamwork and dedication demonstrated by India, Rob, Matthew, Sean, and especially Harry. They have truly set a high standard for customer service and professionalism. I am beyond satisfied with my new home, and I wholeheartedly recommend Ashberry Homes to anyone seeking a reliable and reputable developer. Thank you, India, Rob, Matthew, Harry, Sean, and the entire Ashberry team, for exceeding expectations and making our home-buying process a positive and memorable one. Thank you for your outstanding service!

Amy · 4 January 2024

★★★★★ 5/5

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Ashberry Homes Chellaston

We were drawn to the Ashberry development in Chellaston by the quality and appearance of the build. Michael, the sales representative, has been excellent throughout, and we have also received some unexpected additions to our new property. If you are looking for a new home, I would recommend considering Ashberry Homes.

Happy · 1 July 2026

★★★★★ 5/5

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From start to finish

From start to finish, Dawn, Mary, and Kim could not have done more to help from Bellway & Ashbury, alongside Lisa, Hayley, Alex, Steven at the New Homes Group. While I know their role is to sell houses, the personal touches and regular update calls genuinely made all the difference during what can be a very stressful time when moving into a new home. An excellent team, backed up by excellent people.

Petey · 18 January 2026

★★★★★ 2/5

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Avoid this company at all cost

Plot 104 Ashberry Homes Church Fenton. Avoid this company at all cost. Particularly Poppyfields ChurchFenton. Lazy workmanship from men who don’t give a f…. About your house. We had a professional snag report and had 200 snags on it. Still waiting for the majority of them to be done 4 months later. The worst part is that we had our own flooring put in. We spent £5000 on it. Painters from the site have come in and slopped gloss paint all over it once. Then a second time emulsion splats everywhere. They’re just buffoons that don’t care as long as they’re getting paid.

Summer · 22 December 2023

★★★★★ 5/5

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The service our daughter received from…

The service our daughter received from start to finish in her process of buying a property from Ashberry was incredible so much so we decided to embark on our journey to buy a new build

Karen · 2 October 2026

★★★★★ 1/5

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Dishonest with Fake Promises

We recently purchased a property at the Church View development in Callerton. After receiving the keys, we began to observe signs of water ingress into two of our bedrooms which they have agreed to put scaffolding and investigate. We were told what they issue was and was promised that it would be rectified, but when we checked, we discovered that they had put the scaffold on the wrong property, which is leaking as well even though the house is still for sale. It seems to be a common quality or design issue on this site but they are not doing anything about it.Our other issues include:Standing water in the back garden within 3 meters of the house.The thermostat was installed incorrectly. The downstairs thermostat controls the upstairs radiators and vice versa.Missing sockets, built-in wardrobe and the kitchen worktop has been damaged and we haven't even moved in yet (which they claim they have replaced with brand new, but the damage is still present in the same place and we have evidence of it).There is no street light, the manhole in front of our main door is uneven with the paving (tripping hazards). They are aware that my wife is pregnant and this is a serious risk for her, but they still have not resolve the issue.They are still on-site building new houses and these issues have not been resolved (it has been few months already), so I cannot imagine how long it will take for them to resolve the snags once our snagging report comes through!

Kin · 9 November 2023

★★★★★ 5/5

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Tanya and her team at Saxon Heath in…

Tanya and her team at Saxon Heath in Bury St Edmunds were outstanding in helping me through the process of buying one of their lovely homes. Which was complicated by the fact I am still in the US trying to finish selling my home here. Several things are very different from buying and selling houses in the US and they were great in get me to the finish line and getting closed this morning, Thanks guys you were great. Cant wait to get there and move into my new home.

Penny · 29 September 2023

★★★★★ 1/5

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Save yourself the headache, look elsewhere

Don't even think of purchasing a property with them. This isn't a immediate spur of the moment new house review, take it from a buyer who is reviewing after 2 years of living on the property. There is a reason why the warranty is 2 years, we have had several people come in to fix the same issues more than once and that's for different issues. Why will the floor start leaking water for a 2 years old property and we get told we are out of warranty. We have had issues over and over again with this same property and have had to refer cracks (not shrinkage) that is both outside of the property and reflected inside of the house to NHBC because they won't do what they should have done. It is frustrating knowing you bought a new build to save you from the worries of repairs in early days and yet you end up with the worry and having to spend. There usual pick up line when you contact them is "leave it with me" and worst of all is the fact that you have to wait endlessly to get someone to come in. It's been 2 years and the road hasn't been completed and all we get when we ask is leave it to me or we are discussing with our sister company Bellway on that. Save yourself some headache and frustration and look for other developers who know what they are doing.Worth noting that most of the 5* reviews I have looked at has to do with sales if you really want to know what the house you are buying is like, look for reviews of those that are currently living in an Ashberry homes property

Bukky · 14 September 2023

★★★★★ 1/5

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Absolutely disgusting service from this…

Absolutely disgusting service from this office from one of the sales people. I would like to say however one was fantastic. This was my sisters first house and the journey for her has been a disaster 

1.As previous reviews have said everything requested was an instant no, or an absolute chore even though both the builders and site manager were willing to accommodate. 

2. All her bathroom choices were wrong, and upon arranging to go look at the wrong bathrooms, to see if she was happy to keep them, she organized a time and date and was told keys would be there and they would go through them all. Upon arriving there was no keys and the sales person she usually deals with couldn’t have cared less thankfully the other sales person was fantastic and after complaining sorted the issue out. 

3. House was exchanged on the 30th of June, to find upon moving in there was dust everywhere, no internal doors and no working bathroom, with tiles stacked everywhere. This is an absolute joke and meant my sister and her partner couldn’t move in as it was not even livable where are they supposed to go to the toilet? Better yet who’s going to clean her new carpets due to get fitted upon moving in. 

Ashbury homes you should be ashamed how can you let someone exchange and move in to a house when you know full well it’s still a building site? I suggest you get your house in order as this is the sort of thing that gives new builds a bad name.

Robert · 2 July 2023

★★★★★ 5/5

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We have had an excellent experience…

We have had an excellent experience with Ollie Jimminson at Ashbury Homes, Maltings Place in Bishop’s Stortford. From the very beginning, Ollie has gone above and beyond to support us throughout the house-buying process. He was extremely accommodating when helping us choose the right plot and was always on hand to answer any questions we had, no matter how big or small.

Daisy · 4 February 2026

★★★★★ 5/5

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Dealing with Sally from Yew Tree…

Dealing with Sally from Yew Tree Meadows was the best part of the experience. She was very professional, open and helpful.

Angelika · 17 November 2025

★★★★★ 5/5

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I dealt with Steph at the Wickets…

I dealt with Steph at the Wickets development and I would like to thank her for all her hard work, professionalism, and understanding. She was always reaching out, checking in, and going the extra mile,

Tom · 17 April 2026

★★★★★ 5/5

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Tanya at Ashberry sales development

Ashberry development in Bury st Edmunds. Tanya sales advisor was helpful, giving us ideas for our new house. Informative on what’s going on the development and what is around, informative about the house and process. Professional, helpful, polite and considerate. Tanya was available for all our questions and got back to us within hours. Great customer service from Tanya.

JC · 23 July 2024

★★★★★ 5/5

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Plot 202 Ashberry Homes Moorfields

Plot 202 Ashbury Homes Moorfield --- We have recently exchanged contract on Plot 202 Moorfields, We are very happy with this purchase. The quality of the build is extraordinary. We have started our house hunt last 6 months back and finally completed our purchase of dream house with Ashberry homes. They are the best builders in terms of quality and finishing. We highly appreciate and recommend Julie from Moorfield sales office. From the beginning of our conversation, she was very helpful and answered every query in very detailed manner. She has got very good knowledge and experience in sales. Her help and assistance in guiding us through our options and choices was invaluable.Many thanks.

SATYA · 26 February 2023

★★★★★ 5/5

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Luke - The Wickets, Desborough.

We have recently reserved a property at The Wickets development in desborough, and it was such an enjoyable, informative and professional experience thanks to Luke.

New · 21 September 2025

★★★★★ 5/5

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Excellent customer service and Site Team

Everything has been amazing from start to final. We moved into our new home around a month ago. Adam was always happy to answer emails and any questions during the building process. Since moving in Lorraine has been brilliant sorting out any issues or queries. Finally the site team are incredibly friendly and when we first moved in the Site Manager just wanted to make sure we were okay and was willing to sort anything. It’s been a really smooth process!Chloe & Tom

Chloe · 27 January 2023

★★★★★ 1/5

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Purchasing new Ashberry home

Had a response many thanks Asberry, but cant fine where you have requested more info from myself. It appears from reading reviews on here that it either goes fab or dreadful when it comes to Ashberry. We unfortunately are currently in the dreadful category. Having visit site at Chesterfield on 29th Dec 22 and coming away having been given the positive vibe from the POC we believed our purchase was more or less going to be plain sailing in a matter of days. Not to be. Part exchange was offered as an option and then we were told it wasn't. Then later in the day Sat an insultingly low offer made. We withdrew our interest the following day as we felt extremely misled and let down. Only then to received 4 calls in a matter of minutes One from the PX hub offering an 8 week hold on the plot whilst we sell our home. Once the docs arrived for signing however, I have now been told that this is not possible. Still waiting for the PX Hub to come back and we will take advice with regards to the legality of the offer made by them for the plot hold. I have to say that this has been a very unprofessional service and support from all parties currently involved and the shine has been removed from what should be an enjoyable event. Buying a beautiful new home should not be this badly handled.

Sarah · 19 January 2023

★★★★★ 1/5

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Bad House Builder, Avoid

We moved into our fantastic new house on the 02.12.2021.After this date we began to notice imperfections which always happens in a new build house, we were told to report these as we noticed them, We starting noticing the issues after around two months of been in the property which was February time 2022.My list became quite large, the service that followed was rubbish with myself constantly ringing and chasing the issues.I have walls out of tolerance, Walls that need reskimming, squeaking stairs from top to bottom, bathroom tiles out of tolerance in two bathrooms, Shower tray damage, windows that wont open proving fire escape risk... The list still goes on.Present date 19.12.2022, we have had some of the issues rectified but the very easy ones, theses are not stated. Fuming is an under statement this house builder is not bothered about the customer, the customer service is shocking. I'm nine months into the reporting of issue and were still not done.One slight confession I had a meeting with a customer service manager at my property, he agreed all the issues with the plan to rectify all my issues. I was unwilling to let them rectify the bathrooms as they would have to fully rip out both bathroom tiles and start again, the finish was that bad. Instead I requested compensation and this was refused.I would advise anyone buying from Ashberry to pay for an independent Snagging Survey prior to moving in.

Antony · 19 December 2022

★★★★★ 5/5

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Patient, Professional, and Approachable

We had the pleasure of working with Eve while looking for our new home. She was exceptionally patient, friendly, and always willing to take the time to answer our questions and guide us through the process. Her professionalism and approachable manner made the whole experience smooth and enjoyable. We couldn’t recommend her highly enough.

ROXANA · 24 February 2026