Ashberry Homes Wales Gloucester reviews

★★★★★ 5/5

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Ashberry Customer Care

This week marks my two year anniversary in my new Ashberry home at Cardington Gate, and the end of my Ashberry new home guarantee period, which now transitions to the NHBC buildmark warranty. I just wanted to call out my positive experiences with the Ashberry customer care team during this period. Minor snags (to be expected with a new build settling in), were dealt with promptly, professionally and without any push back. Special mention goes to my primary contact Sandra in the customer care team, who is amazing and a true ambassador for Ashberry homes. Thanks Sandra & Ashberry!

Michael · 19 December 2024

★★★★★ 5/5

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I love Ashberry Homes

I love Ashberry Homes. I was most fascinated by their architectural designs, the location of the estate and their sales advisor. Eve was very patient in disseminating information to me. She was very understanding and pointed me to the resource that I needed to help inform my decision.

Fisayo · 12 December 2025

★★★★★ 5/5

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Exceptional …… hope it continues

We have dealt mostly with Kathy who was always very helpful, knowledgeable and had always kept us up to date with progress on the site but after losing two houses we wanted, due to the sale of our houses, we eventually managed to secure a house we wanted.Unfortunately, Kathy was on holiday but the lovely Hannah did a superb job enabling us to reserve our new home. Even though this was not her permanent site, she was extremely knowledgable and professional. Thank you Hannah.

Amanda · 26 November 2024

★★★★★ 5/5

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Excellent service from Whitehouse Park team

The whole sales team was great!Matthew and India had been offering excellent guidance and support throughout the purchasing period. Helping foreign people like us, they were kind, passionate and patient. Our needs had been truly catered. Besides, the property was completed in a high standard, leaving us trouble free. Shaun and Magdie were diligent, demonstrated high professionalism and were always eager to get jobs done exceeding expectations. It has been a great success and the whole team was wonderful!

Phyllis · 22 November 2024

★★★★★ 5/5

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We recently worked with Danielle to…

We recently worked with Danielle to complete a reservation, and we couldn’t be happier with the experience. From start to finish, she made the entire reservation process seamless and stress-free.She guided us through every step, ensuring we understood all the details and answering all our questions with patience and clarity. Danielle is incredibly responsive, always available by phone or email, and genuinely committed to helping us get the best possible outcome.Thank you for making this journey smooth and hassle-free so far.

David · 7 November 2024

★★★★★ 5/5

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Maxine is amazing

Maxine is amazing! So helpful and kind! She goes above and beyond and we appreciate all her help and support with any questions we have.

Victoria · 26 May 2026

★★★★★ 5/5

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Our new home

Maxine is lovely she explained everything in the first appointment and is keeping us updated

Rachel · 18 July 2026

★★★★★ 5/5

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Our agent Dawn is helpful and patient…

Our agent Dawn is helpful and patient and has supported us throughout the process. She is friendly but professional and has gone above and beyond

Claudette · 3 May 2026

★★★★★ 5/5

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Sales Team

The sales manager Karen was so helpful. The day we reserved the other Karen was in charge and she could not have done enough to help us choose which home to have and secure the home of our dreams.

Frisby · 6 January 2026

★★★★★ 5/5

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Quality with Ashberry

Whole experience was amazing , professional and helpful Imaan was amazing . Thank You

Kerry · 18 July 2026

★★★★★ 5/5

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Friendly, informative and professional service

Michael and Rick were so welcoming, informative and professional. They answered all my questions and were able to give me space to process my decisions.

Fay · 28 April 2026

★★★★★ 5/5

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It’s a five star from me

We’ve just recently moved into our new Ashberry home in Desborough. The site manager (Dips) and his team have been outstanding. The moving in process has been made very easy thanks to his excellent customer service and putting us at ease with moving into our new Ashberry home. Dips has been very informative and has been readily available and willing to give of his time to answer any questions and give us help & advice in every way possible. Our new house has been presented to us in excellent cleanliness, quality decor & fittings and any minor snags that were found were swiftly resolved! We hope to have many happy years in our beautifully designed new home. Every Ashberry home site needs a site manager like Dips!

Santosh · 5 September 2024

★★★★★ 5/5

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We couldn’t be happier. Thank you!

We’d like to thank everyone at the Saxon Heath Development. Thank you to Tanya and Karen from the sales team who helped us with the purchase of our new home, as first time buyers it was a daunting experience however, the whole process was made easier by their knowledge and understanding. Thank you for being so helpful throughout the whole process. Also a special thank you to Kevin and Ollie and all of the site team for all of your hard work and help, you’ve been amazing. We found everyone to be friendly, approachable and professional and any issues we did encounter were quickly and easily resolved. We love our new home and we would recommend Ashberry Homes from our experience.

Nikita · 24 August 2024

★★★★★ 5/5

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Great experience

Really helpful, clear advise and next steps. Lots of information in a simple format and on hand to answer any questions we had. Cathy was really helpful in the design process too.

Helen · 11 February 2026

★★★★★ 1/5

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They don’t deserve 1 star

Here’s an email I’ve just had to send to top management. I’m sure you can get a feel for how the company works. Please see attached photos. My shower is still on my landing since work to rectify your bodge job was completed on the 19th July. I am still disabled and I am still struggling to use the main bath to shower in.Also, where is the key to my house I left for the clowns onsite? Or is this another lost key and yet again you will be replacing my locks?I have no faith that this will be getting sorted soon. Unless you agree for me to use my own contractors and you pay the bills I will be seeking legal action. There were nearly 200 snags that needed sorting in this house before we moved in and more have been added along the way. Less than half have been completed in a year.Your company is a joke. If I don’t hear back from you in a timely manner things will be escalated.Regards,Plot 104Poppy Fields

Summer · 27 July 2024

★★★★★ 1/5

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All round appauling

Bellway took us to view a plot so we got a feel for it first time on the same site, however who we went with instead Ashberry Have been refusing 1 too many times now to view our plot which we have invested a lot of money for, a lot of the choices where chose for us due to getting it toward completion, however we hated the kitchen cupboards (wouldn’t have bought if we couldn’t change as a lot to replace them all ontop of what we are already paying) When asked if we could have a flooring package included too as we didn’t get to choose anything we got it flung back in our faces the sales rep acted like she done us a huge favour as if we didn’t pay for them ourselves as we wanted better ones. Our sales rep, doesn’t seem bothered at all, asked for photos of the plot as they had plasterers in and still yet to receive them, only can accommodate a “meet the builder” during a working week which most people work full time. If we weren’t due to be completed we would have pulled out. Horrendous customer service

Sophie · 10 February 2026

★★★★★ 5/5

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Smooth process

Polite, friendly and very accommodating. Process was smooth and really enjoyed viewing house again before purchasing the plot to ask all our questions. Highly recommended 👌 very excited to move into our Ashberry home. Michael at Chellaston fold is absolutely brilliant.

Kelly · 17 November 2025

★★★★★ 5/5

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Outstanding Service at Eastview Mannor.

We have just recently reserved our plot with Ashberry. I’ve spent a lot of time researching as much as I could, travelling around the various sites and partner sites and I will say that the customer service has been beyond outstanding, even well before considering a reservation. Mhairi, at Eastview has been very professional and friendly, going out her way to help and support me. So far, I can’t be happier. Thanks

Alex · 21 November 2024

★★★★★ 5/5

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Hollie is brilliant at bourne springs

Me and my partner decided we wanted to purchase our first home together back in April! We wasn’t having any luck with style of houses and We was driving around everywhere to find different developers and viewing different show homes! And we was coming to a dead end! We just wanted our first home to be right! We then came across Ashberry homes in Bourne springs, hollie welcomed us in! We spoke about what type of houses we have looked at so far. And spoke about what styles we wasn’t so keen on! We was so happy that Hollie introduced us to the wisteria! We fell in love with this property! Soon as we got an accepted AIP we put a reservation down and got to choose a few upgrades! We got a call from our mortgage advisor on 18/06/24 to congratulate us as our mortgage application has been accepted! I really cannot thank Hollie enough! She has been so supportive through our entire journey! Me and my partner still view different show homes for inspiration and we haven’t come across anyone who’s been welcoming and helpful, as much as Hollie has been! Not only do We get excited to see the progress of the property we are also happy to see hollie! She always invites us in with a warm welcome! Amazing service! 20/10 thank you again Hollie! You really are a superstar Keri ☺️

Keri · 21 June 2024

★★★★★ 5/5

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We have visited various show homes and…

We have visited various show homes and got the usual treatment of not that interested.we ended up at Whitford Heights where we met Rick,what can I say what an amazing credit to your company very knowledgeable and had the time to explain everything. When we are in the position to buy we will be searching for Rick wherever he is.

Mark · 23 June 2026

★★★★★ 5/5

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Impeccable service!

We are close to completion on our new house with Ashberry and have to say the sales assistant Ellena at Melton Mowbray has been AMAZING! We visited site numerous times to see a few different houses and her patience and willingness to help never waned. She has answered every phone call and email promptly and gone above and beyond to make our purchase go smoothly. Its no exaggeration to say she has played a major role in our decision to buy with Ashberry!

Scott · 5 June 2024

★★★★★ 5/5

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Roundhouse Park, Melton Mowbray…

We started our house search journey in March 2023 and looked around so many different houses - pre loved and new builds. One of the first new developments we visited was Roundhouse Park in Melton along with all the other new house sites in Melton and dealing with Ellena was like a breath of fresh air to other sites. She was proactive - actually got out of her chair to help us (some didn’t !), happy to answer any questions we had and took us on site to look at plots without need to make an appointment. We did have several visits to Roundhouse Park over the months and Ellena was always as willing and helpful, my only negative for the sales office was when Ellena was on holiday, the people who were stand-ins had no information or updates which was frustrating as feel that if covering, the people doing so should be up to speed on sales and availability. Due to plot availability and timing, we actually reserved with an alternative builder and felt bad as Ellena was so nice and didn’t want to do her out of a sale. As it happened, two months later, the sale of our house - we decided to wait for one on Roundhouse Park and was delighted to be back with Ashberry Homes into one of the first houses we had seen in 2023, so we went full circle. We had some usual snagging and these so far have been dealt with efficiently by a new site manager, Charlie who is also a pleasure to deal with.

Rachel · 6 May 2024

★★★★★ 5/5

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Absolutely fantastic so far!

From the moment we met Danielle in the sales office we knew we'd found the perfect location for our next home. Danielle arranged for us to view a different house style at a Bellway site in Poynton than we'd initially been interested in, we're glad she did because we fell in love with this house style immediately. Throughout the process so far, Danielle has been excellent, helped us choose our additions, and supporting us through the highs and lows of getting the mortgage we needed. Gail who also covers the sales office has been great, keeping us informed of survey visits and where things are up to with the build. We met Mac the site manager twice, once when we reserved to go through the build process and again when we got to go in our home pre plaster stage. We're excited to be exchanging contracts in the next few weeks and hopefully being in our new home by August. Our journey has been great so far, and we've been impressed. The team on The Acadamy are an absolute credit to Ashberry Homes!

Ian · 27 April 2024

★★★★★ 1/5

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Unprofessional and do not care

Initially were great until you tick the box on the NHBC survey. Then expect repairs to be dragged out until they hit the 2 year mark where they can avoid responsibility. Be prepared to chase repairs and do not expect a reply from site managers or from complaints. They prefer you to go to the NHBC. My advice is not to buy unless you enjoy stress and waiting around- all while parting with a lot of money. They are not 5 star builders. In reply to the Ashberry request, if you answered your complaints as quickly as you answered this public forum, there would not be as many issues. As this site shows, the Church View development has damaged the reputation of Ashberry. I am a genuine resident but do not want to disclose my name until the issues have been resolved. Please respond to your outstanding complaints

Anonymous · 26 April 2024