Trusted Agent profile · Gloucester
★★★★★
2,474 reviews across 2 platforms
5 Worcester Street, Gloucester, GL1 3AJ
Part of Andrews, see every office.
Andrews's office in Gloucester, at 5 Worcester Street, is rated 4.7 out of 5 across 2,474 reviews on two platforms, including 330 Google reviews rated 4.7.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
TrustpilotThe company really helped to get things…
The company really helped to get things sorted out Vero quickly and also helped me to arrange things in a very professional way.Nancy Henley she really does a great job and hats off for her patience even during her busy schedule, she helped me to get the online form filled. Thanks for all great helps.
5/5
TrustpilotI really enjoyed my experience with…
I really enjoyed my experience with Andrews property, they were so helpful and friendly.
Hi Achina, thank you so much for the five star review. Great to see you've had a brilliant experience with us.Thanks, Rhys
1/5
TrustpilotDisgusting service
Disgusting service. Have all sort of issues around my flat that this company is stealing as they are providing no service to us. Yet to find someone competent in this company.
Dear Naomi, this doesn’t sound right and we’d like to look into what has happened here. Please could you get in touch with us at wecare@andrewsonline.co.uk with some more details and we’ll get back to you?
5/5
TrustpilotDealing with Josh whilst looking to…
Dealing with Josh whilst looking to purchase a property has been a really great experience. His knowledge of the market & understanding of what we're looking for and how he can fit this brief has been brilliant, and nothing has been too much of an ask for him.Highly recommend - thanks again Josh!
1/5
TrustpilotHiding behind a so called social…
Hiding behind a so called social purpose they are beyond contempt. A bunch of part time jokers playing shop putting their own self interests first.BEWARE & STAY CLEAR.
Dear Shaine, our social purpose is in fact our sole reason for being and is why we exist. As such, we take complaints serious and would be keen for you to get in touch via wecare@andrewsonline.co.uk so that we are able to look into your experience in more detail.
5/5
TrustpilotVery friendly and helpful
Very friendly and helpful, clearly knew the property and area, no pressure
Hi Jean, thank you for taking the time to give us a five star review. Glad to hear our team has been friendly and helpful to yourself! Thanks again and all the best, Laura.
5/5
TrustpilotMaria from Andrews Lettings was very…
Maria from Andrews Lettings was very friendly and professional. Pleasure to deal with.
5/5
TrustpilotGreat service
Meg and Graeme were amazing, supportive and well informed throughout the purchasing process.
5/5
TrustpilotVery competent
Very polite and helpull
Hi Felipe, thanks for the five star review. Great to see you've had a brilliant experience. Thanks, Rhys
5/5
TrustpilotI'm pleased with Staff service in…
I'm pleased with Staff service in viewing the property. I appreciate. Thank.you
Hi Chuka, thank you for the five star review, brilliant to see you had a great experience with our team.Thanks, Rhys
4/5
TrustpilotEmily was very professional and was…
Emily was very professional and was able to answer all my questions.Highly recommended!
5/5
TrustpilotFirst class service
We were buying a house being sold through Andrews and (although not their customer directly) found their service to be outstanding Katie Maggs in particular was instrumental in making the house sale smooth and was better than solicitors at sorting issues! We would highly recommend listing and buying properties through Andrews and we will certainly do this in the future
5/5
TrustpilotTime conscious
Time conscious, politeness, good communication skills 👌 Shannon
Hi Tonny, thank you for your five star review. Amazing to see Shannon has provided you with excellent service! Thanks again and all the best, Laura.
5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff acting promptly when assistance required.
Hi Joseph, thank you for taking the time to write a five star review. Fantastic to hear you had such a positive experience, thanks for sharing! All the best, Laura.
5/5
GoogleSarah Robinson has helped us out so much with our queries! She’s a quick replier and gets stuff sorted for us! As a first time with a letting agency she’s made me believe I have chosen the right one! She will even reply out of office hours! Thankyou
5/5
GoogleHayley Tennet at Andrews helped me get my house & she was lovely from start to finish, from the moment I met her she was so lovely and bubbly and very friendly, she understood my needs and helped me to get my house! I don’t know what I would’ve done without her!! Thankyou so much Hayley!! 😊 …
5/5
GoogleWe had a really good experience with Andrews and it was down to Shayla. She really made us feel important and that she genuinely cared about me and my partners desire to want the home we have now got. Her communication was spot on throughout and always managed to help with any enquiries me and my partner needed answering. Five stars all round.PositiveResponsiveness, Professionalism
5/5
Trustpilotvery helpful estate agent
very helpful estate agent. Timely and professional. very helpful.
Hi Diane, thank you for writing a five star review. Really glad to hear we were very helpful, and professional! Thanks again and all the best, Laura.
1/5
TrustpilotWithholding rent from Landlords!!!
Owed rent from them from March I have phoned over and over and always an excuse. The favourite is I’ll get someone to phone you back and guess what!! NOT ONR RETURNED CALL!!! a joke of a company and the main boss hides behind his staff. Stop ripping your landlords off and pay them the rent the tennents have paid YOU and is sitting in your bank account!
5/5
TrustpilotReally happy I came across this estate…
Really happy I came across this estate agent. Made making one of the biggest decision very easy and seamless. From the property agent Isaac to the Mortgage advisor Ella I felt I was in good hands. Was also great to get all the services needed to buy a property under one group.Thanks for all you help
5/5
GoogleI found Andrews very informative and easy to deal with. All members of the sales team were good at communicating and regularly kept me updated with the transaction. Whenever I emailed them they were very quick to respond and kept me updated throughout the whole process. They were also really friendly and made me feel a lot more relaxed about the process.PositiveResponsiveness
5/5
GoogleThe whole process of purchasing our first property was made so simple and easy! The customer service we received from Lucy Cameron on the day we made the offer was fantastic! As first time buyers, she explained everything to us and made the whole process so simple and easy! I would highly recommend Andrews to anyone looking to purchase their next home!PositiveProfessionalism
5/5
TrustpilotVery stress free and easy process when…
Very stress free and easy process when sorting out a place to rent. Molly helped myself and my partner in making the move as easy as possible. No question was left unanswered and she really made us feel important and cared for. Would highly recommend and would use Andrews again
5/5
TrustpilotHappy since 2008
Have used Andrews since 2008 to manage a property. Have always found them professional, friendly and helpful. They have always managed to find tenants and so the property has rarely been vacant. Their managing of repairs or any kind of decorative work has been excellent. Would recommend.
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