Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSarah was most helpful in serving the…
Sarah was most helpful in serving the Section 6a notice to the tenants it was not straight forward as there were a few complications which Sarah managed to resolve but it did go right to the wire on the 30th. Well done Sarah
Andrew · 11 May 2026
Agent replied · 5 June 2026
Thank you, Andrew, for your feedback. We're thrilled to hear that Sarah was able to assist you effectively with the Section 6a notice. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa
★★★★★ 5/5
GoogleHuge thanks to Sarah for her help with my recent reference. As a long-term tenant of 3 years, I’ve always appreciated her professional approach to property management. She is efficient, helpful, and clearly cares about maintaining high standards for both landlords and tenants. Thank you, Sarah! 5 stars
Sam · 16 March 2026
Agent replied · 16 April 2026
Thank you, Sam, for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah. She truly values maintaining high standards for our clients. We appreciate your continued trust over the years. If you need anything else, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotBrilliant!
The team at the Wallington Branch were brilliant - communication was always excellent, and the team, particularly James, were so helpful.
Joseph · 22 September 2026
Agent replied · 23 September 2026
Dear Joseph ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Wallington Branch team, especially James. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotGurmit is always very friendly and easy…
Gurmit is always very friendly and easy to talk to. Listens and understands if we need help and is quick to respond when needed. I queried our renewal and Gurmit ensured she explained and reached out. Thank you
Lucie · 29 May 2026
Agent replied · 5 June 2026
Thank you, Lucie, for your kind words and excellent rating! We're thrilled to hear about your positive experience with Gurmit. Our team is dedicated to providing the best service, and your feedback is greatly appreciated. We look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotMonika
Have used Andrews Barnet for many years and never had any issues. They are very good information base for me to draw on to ensure that i am always compliant. Monika is always timely and efficient in getting things done!
Daniel · 11 May 2026
Agent replied · 5 June 2026
Thank you, Daniel, for your kind words and continued trust in Andrews Barnet. We're thrilled to hear that Monika and our team have been helpful and efficient. Your feedback is greatly appreciated and motivates us to maintain our high standards. Best wishes , Lisa
★★★★★ 5/5
TrustpilotSuch a lovely team
Such a lovely team! Molly, Isabelle and Rebekah were all so helpful during my property search and viewing. Communication was good all around
Wardat · 17 August 2026
Agent replied · 23 September 2026
Dear Wardat ,
Thank you for your wonderful review! We're thrilled to hear that Molly, Isabelle, and Rebekah made your property search a positive experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes , Lisa
★★★★★ 5/5
GoogleA sincere thank you to Ella, the lettings consultant. Throughout the lettings process, she consistently provided regular updates and was very informative, ensuring I had all the relevant information, but above all, a friendly professional to deal with. A real credit to Andrews
Alicia · 16 March 2026
Agent replied · 16 April 2026
Hi Alicia, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Ella. She truly is an asset to our team. We appreciate your kind words and look forward to assisting you in the future. Best wishes , Lisa
★★★★★ 5/5
Trustpilotbrilliant help would recommend
Cat was abolsutely fantastic for us this was our first time renting and we had no idea what we was doing but Cat made everything clear and understanding for us!! thanks so much
Louise · 29 May 2026
Agent replied · 5 June 2026
Hi Louise, thank you for your wonderful feedback! We're thrilled to hear that Cat made your first renting experience smooth and clear. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotVery positive experience seeing…
Very positive experience seeing properties with Andrews. Lois was wonderful in helping to view the property and answering questions.
Hamza · 19 August 2026
Agent replied · 23 September 2026
Thank you, Hamza, for your wonderful review! We're thrilled to hear you had a positive experience with Lois and our team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotBen was welcoming and friendly and gave…
Ben was welcoming and friendly and gave the tour of the place with a great energy. Great experience!
Shivangi · 19 August 2026
Agent replied · 23 September 2026
Hi Shivangi, Thank you for your wonderful feedback! We're thrilled to hear that Ben made your experience enjoyable with his welcoming and energetic tour. We appreciate your kind words and look forward to seeing you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotLetting
Ella has been really helpful throughout the entire experience - great communication and helpful advice, regular updates and support.
Becca · 8 August 2026
Agent replied · 23 September 2026
Hi Becca, thank you for your wonderful feedback! We're thrilled to hear that Ella provided excellent support and communication. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
★★★★★ 5/5
GooglePurchasing my house through Andrews was a great experience. Kat was always quick to respond to any questions and keep me updated. Michael have me great advice on any insurance policies I may need and made what could have been a very stressful process, very easy. Thankyou
Tamsin · 31 December 2025
Agent replied · 14 January 2026
Thank you, Tamsin, for your wonderful review! We're thrilled to hear that Kat and Michael made your home-buying experience smooth and stress-free. Your feedback means a lot to us. Enjoy your new home! Best wishes , Lisa
★★★★★ 4/5
GoogleShannon was really helpful with the move in and always a friendly face ensuring everything goes well and checking in. Even added an extra viewing so I could take measurements, made it a smooth and easy process :)
AlexiaSommerville · 16 March 2026
Agent replied · 16 April 2026
Thank you, Alexia, for your kind words and feedback! We're thrilled to hear Shannon made your move-in process smooth and easy. Your satisfaction is our priority, and we appreciate your support. If you need anything else, feel free to reach out!
★★★★★ 5/5
TrustpilotDaryn + Andrews Property Group
Daryn from Andrews Property Group was a consummate professional and a very helpful guide. 5 stars.
Theo · 20 August 2026
Agent replied · 23 September 2026
Thanks for the feedback, Theo. It's great to hear that Daryn provided you with professional and helpful service.
★★★★★ 5/5
TrustpilotAmazing communication and help from the…
Amazing communication and help from the team at Andrews (Downend). Rebekah has been delightful during my process of looking for a property and helping me find the perfect place!
Georgie · 19 May 2026
Agent replied · 5 June 2026
Hi Georgie, thank you for your wonderful review! We're thrilled to hear about your positive experience with Rebekah and our team at Andrews Downend. We're glad we could assist you in finding the perfect place. Your feedback is greatly appreciated! Best wishes , Lisa
★★★★★ 5/5
TrustpilotThe best estate agent by a mile
I've used Andrew's in the past and I've always found them a lot better than most other estate agents so they were my preferred choice and they did not disappoint me. Originally Dan came round to look at my property and he was friendly, informative, trustworthy and helpful. I knew straight away that I would be using Andrew's after our appointment. He made everything so easy. My house went on the market and was snapped up straight away, at a price I was more than happy with. Isabelle was great with communication and very helpful during the viewings and I never had to chase anyone for anything. I honestly felt like I was in such good hands that I didn't even give anything a second thought.After the property was let I dealt with Molly and Isobelle and they were both so lovely and amazing at their jobs. Andrews definitely knows how to employ brilliant staff and they are all a credit to the company. I couldn't recommend them highly enough and will definitely be using them again anytime I need an estate agent.
Shelley · 4 December 2024
Agent replied · 24 December 2024
Thank you, Shelley! We're thrilled to hear about your positive experience with Dan, Isabelle, Molly, and Isobelle. Your kind words mean a lot to us, and we're delighted to have been of service. Looking forward to assisting you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAndrew’s were always proactive with…
Andrew’s were always proactive with communication, there after sales support was exceptional, helping me to understand what our Solicitors and our buys solicitors were arguing about, big shout out to Nick W for all of your support and help
N · 17 February 2026
Agent replied · 23 February 2026
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team, especially Nick Woore in our Downend Branch . Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
Trustpilot30 years of great service.
Andrews have been managing my property for around 30 years and I've been very satisfied with their service during that time. They are always efficient, reliable and professional, advising me in a timely manner of any problems my tenants may have and what will be involved (time and cost) in putting them right.They have also found replacement tenants when necessary very quickly, so my property has very rarely been empty.Sarah Newman is my current contact and is excellent, and all agents I've worked with over the years have all been very professional too.Highly recommend Andrews.
Fraser · 27 November 2024
Agent replied · 12 June 2024
Hi Fraser, thank you for the review and thank you for continuing to trust us with your property needs over the last 30 years. It's also brilliant to see that Sarah has always been on hand to assist you whenever required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotA Reliable and Proactive Partner in Property Management
As an inventory company, we have collaborated with many property managers, but working with Rebecca Newbrook has been a standout experience. Their professionalism, responsiveness, and commitment to excellence make them an exceptional partner in the property management industry.Rebecca consistently demonstrates a keen eye for detail and ensures that every aspect of a property is managed with precision. They understand the importance of accurate and timely inventories, and they go out of their way to facilitate seamless collaboration. Their proactive communication and prompt responses to scheduling requests make our job more efficient and enjoyable.In our line of work, having a property manager who is both organized and approachable is invaluable. Rebecca excels at coordinating check-ins, check-outs, and interim inspections. They always provide comprehensive information upfront, which allows us to prepare thoroughly and deliver the best possible service to property owners and tenants.Moreover, her dedication to maintaining the quality of properties is evident in their thorough follow-ups on maintenance needs and tenant concerns. Their ability to balance tenant satisfaction with the needs of property owners ensures that properties are well-maintained and respected.In summary, working with Rebecca has been an absolute pleasure. Their commitment to excellence, exceptional communication, and strong work ethic set a high standard in property management. We highly value our partnership and look forward to continued collaboration.
Mike · 18 November 2024
Agent replied · 12 June 2024
I am sorry to hear about your experience which I have just had an opportunity to review. Although I am relatively new in role it does sound like you had a poor experience with Andrews for which I am sorry.Delivering excellent customer experiences, in line with our core values is very important to Andrews, and something which we are now more energetically focused on, and whilst I imagine that is of little comfort to you, I do hope you will consider Andrews for your property needs again in the future.Carl HowardGroup Chief Executive
★★★★★ 5/5
TrustpilotFriendly and supportive!
I had been messed around by a few agents in terms of them not sticking to agreed appointments, properties being in a much worse state than they appeared in photos online etc, so was not having the best experience with my property search. Ben Gordon-Smith however responded to my query the very same day, and offered to show me the property that same evening, as it was on his way home. I appreciated the flexibility and was really impressed with the property, so I made an offer that same night, and it was accepted the next day. Ben has been very helpful in terms of clearly outlining next steps, and when there were queries about my referencing, he provided sound advice to ensure any issues were rectified as soon as possible, and everything was sorted within 3 working days.Ben has kept me updated every step of the way, and answered any queries I may have. It has been an absolute blessing to have him as an agent during what has been quite a stressful experience for the most part, and I am now all ready to move end of this month! Thank you Ben! :-)
Si'von · 8 November 2024
Agent replied · 24 December 2024
Thank you, Si'von, for your kind words! We're thrilled to hear Ben provided such excellent service and made your experience stress-free. We'll be sure to pass along your praise. Best of luck with your move , Lisa
★★★★★ 5/5
TrustpilotThank you James Connor…Wallington branch
James came round to the property and advised me what I could get for my house, from the first meeting I felt confident that he would help me sell my house. James kept me updated on each step of the process and took 8 weeks from offer to completion. He chased up the solicitors to ensure the sale went smoothly, James is very professional and friendly, with great customer service would highly recommend James to help sell your house. Thank you James.
Miss · 5 November 2024
Agent replied · 24 December 2024
Thank you, We're thrilled to hear about your positive experience with James. Your recommendation means a lot to us. Best wishes in your new home , Lisa
★★★★★ 5/5
TrustpilotMonika
We have been thoroughly impressed with the service provided by Monika and team from Andrews Letting Agents. She is incredibly responsive, making it easy for us to get timely updates and answers to our questions, which has been invaluable throughout our property letting journey. Monika goes above and beyond to ensure that all our needs are met, from helping with tenant inquiries to resolving any property-related issues. Her proactive approach and genuine dedication make us feel well-supported and confident in our choice of letting agent. Highly recommend Andrews for anyone looking for a reliable, attentive professional to manage their property!
Stephen · 1 November 2024
Agent replied · 12 June 2024
Hi Stephen, thank you for taking the time to leave us a review. We know Richard works really hard to keep in touch with customers throughout their journey with us, even with unexpected delays he always likes to be on hand to help with anything he can! It certainly seems that was the experience you had and it's really pleasing to see that in what can be a difficult situation you received the support and guidance required from us. Thanks again for your feedback., we know Rich really appreciates it too, Rhys.
★★★★★ 5/5
TrustpilotJames at Andrews Wallington branch has…
James at Andrews Wallington branch has been exceptional with our first home purchase years ago as well as sale of the same property recently.From the first meeting we felt very supported and confident that we would be looked after well. Throughout the entire process James was extremely knowledgeable, always professional with prompt feedback; keeping us updated on each step of the process.For anyone seeking an estate agent with both expertise and a personal touch I highly recommend James.Thank you for being part of our journey. We are very grateful.
Anna · 31 October 2024
Agent replied · 12 June 2024
Hi Anna, great to see Emily was able to give you an accurate valuation of your property, meaning you are able to make a full informed decision moving forward, of course Emily and the team will be on hand to help whenever you're ready! Thanks, Rhys
★★★★★ 5/5
TrustpilotExceptional Service from Zyad at Andrews - Highly Recommended!
I recently had the pleasure of working with Zyad, a lettings consultant at Andrews, to find a house to rent in Bath, England. From the very first viewing to the final steps of the letting process, Zyad was incredibly helpful and professional.Zyad’s knowledge of the local market and his keen eye for detail made the entire experience smooth and stress-free. He was always available to answer my questions and provided valuable insights that helped me make informed decisions. His friendly demeanor and willingness to go the extra mile truly set him apart.Thanks to Zyad, I found the perfect home that meets all my needs. I highly recommend Zyad and Andrews to anyone looking for a reliable and dedicated lettings consultant. Thank you, Zyad, for your outstanding service! - Preston
Preston · 29 October 2024
Agent replied · 24 December 2024
Thank you, Preston, for your kind words about Zyad. We're thrilled to hear he provided such excellent service and helped you find the perfect home. Your recommendation means a lot to us! Best wishes , Lisa
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