Trusted Agent profile · Glossop
★★★★★
237 reviews across 2 platforms
44 High Street West Glossop, SK13 8BH
Part of Jordan Fishwick, see every office.
Jordan Fishwick's office in Glossop, at 44 High Street West Glossop, is rated 3.9 out of 5 across 237 reviews on two platforms, including 61 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Jordan Fishwick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glossop.
Every review we hold for the Glossop office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you
Debbie and Alex in the office made the process of finding a property to rent very smoothly. Both ladies I found very efficient and super helpful during the process and without them I know I would have had a totally different experience. Thank you again- Claudia Garrett
1/5
TrustpilotBeware potential renters
Beware potential renters. On viewing a property, shown around by Debbie, she initially apologised for the state of the property explaining that the landlady was aware and that the property would be fully redecorated and professionally cleaned before I took possession. I moved into a house that had not been in any way decorated and I had to clean and clean, including cleaning the previous tenant's excrement from the toilet. Additionally the property was advertised as unfurnished but I was made to accept and store several items belonging to the owner.On trying to resolve issues later in the tenancy (not managed by Jordan Fishwick but by the owner), Debbie sided with the landlord and said that the condition of the house was perfectly acceptable.So beware that when you are viewing, especially if you are a first time renter in a desperate position as I was, the estate agents will say anything to get the property let.At the end of my tenancy, still getting emails from Jordan Fishwick about viewings, I wrote a very polite email to Debbie to explain I was no longer in residence - I got a very curt reply with no word of thanks.Very poor customer service with Debbie all round although every dealing I had with Jordan in the same team was very good (he just didn't really have anything much to do with my tenancy)
5/5
TrustpilotA quick and efficient experience
A quick and efficient experience. Joely in particular was extremely helpful in giving me all the information I needed. Definitely recommend.
thank you for taking the time to let us know your thoughts, very much appreciated
5/5
TrustpilotAlthough there were difficulties at…
Although there were difficulties at times Jordan Fishwick and in particular Broghan Wilson sorted everything out very quickly for us as well as Lucy and Simon.. Full marks.
5/5
TrustpilotFriendly and efficient
Friendly and efficient. Always available when you call. Very proactive and good communication throughout. Would recommend.
5/5
TrustpilotPurchase of a House
Recently we bought a house from Jordan Fishwick and the seller’s estate agent, Lara, was excellent. She was proactive, polite, and a great communicator. The deal wouldn’t have pushed through before Christmas without her being able to coordinate all aspects - excellent!
1/5
TrustpilotI have rented a house through the…
I have rented a house through the property management side of Jordan Fishwick for nearly 3 years now & I have experienced very poor service in regards to actioning repairs & replacement items. On first moving into the property I alerted staff to a leak in the outer house that has never been repaired. In November of last year the gas fire in the lounge became unsafe & needed replacing, after numerous phone calls someone eventually came & measured up for a new fire, but I’m still waiting. I expect they are waiting for flaming June to fit it, having left me and my 2 children to shiver through the winter months. Shameful!
1/5
Trustpilot9 year tenant
Having been in property owned by Martin Fishwick for 9 years we had been issued a section 21 as we were told the landlord was selling the property. This is absolutely fine and we were told a very long winded narrative about him down sizing his portfolio, etc, etc.Well what a shock the property is now back on the rental market - with new carpets that we were promised 9 months ago.Their entire team is a complete shambles with new rental documents allegedly issued - then when we did receive them frequent mistakes between covering letter and actual documents.Our list of issues with the property were constantly ignored including windows unable to be opened for 5 years and 16 weeks of a hole in our roof so it rained into our bedroom. The issues were always detailed during our regular property inspection.All in all would never recommend or suggest using such a horrific company.Only good thing is we did get our deposit back however the exit report is clearly written in favour of Jordan Fishwick and bore little or no reflection to the photos that we took at both the beginning and end of our tenancy.
5/5
TrustpilotExcellent support with finding a rental…
Excellent support with finding a rental Debbie was so helpful and worked very hard to provide an excellent service and got us the perfect house thanks so much
5/5
GoogleI have used Jordan Fishwick for many years as they were the letting agents for our property. When we sold the obvious choice was to use them again, and they were brilliant. Harriot Clough in particular was outstanding, thorough, diligent and kept in touch with all parties involved. Exemplary service, Harriet and Debra make a wonderful team and I wouldn't hesitate in recommending them to anyone. Delighted.
5/5
TrustpilotRecently purchase a house in Glossop
Recently purchased a house via Jordan Fishwick Glossop. They were brilliant throughout, great communication and kept be up to date daily on the progress of my purchase. Really appreciate the support, particularly from Debra who was very helpful.
1/5
TrustpilotBad experience
Throughout my stay, most of my complaints were ignored till the end of my tenancy, it was left unsolved.Had issues regarding refund of deposit, claims without evidence were made during check-out to attempt to deduct my deposit. This is an unprofessional practice. Some of the issues during check-out had been complained by me when I moved in, but it was ignored. However, for the same issues I raised that were left unsolved, they want to deduct my deposit to solve it for the next tenant. It was totally unreasonable when it was never solved for me in the first place. This caused a huge delay in refunding that took us few months after I moved out.
5/5
TrustpilotExcellent estate agent
Excellent estate agent. Cannot praise them enough. Held my hand throughout a difficult sale where a link, further down the chain, proved to be a nightmare. They really do care and they are professional, helpful and above all kind.I really wouldn't go to anyone else.
5/5
TrustpilotGood communication all the way through…
Good communication all the way through the process
5/5
TrustpilotAlways helpful
We've been working with Jordan Fishwick (and Joely) for sometime and found their management efficient and helpful
Thank you for taking the time to leave us your review, it's much appreciated
5/5
TrustpilotFriendly and on top of things
Very happy with my experience and in particularly with Joely. Attentive and responsive.
Lovely to hear the positive feedback, so thank you for sharing
5/5
TrustpilotGood customer services and communication
1/5
TrustpilotBad at selling, awful at renting.
JF we’re supposed to market our house for sale. They showed people round when we weren’t there (which was fine) but failed to remember where the keys for the back door were to show people to garden. Needless to say, it didn’t sell. Oh, and they tried to sell it to a disability charity. A house with stairs. And no room for a lift. They then rented it to a guy (who was apparently a friend of theirs) who didn’t pay the rent, who blocked the drains, who beat up his partner causing the police to come round, and who caused a leak that wrecked the wooden floor. They also didn’t check the house when he was there so missed the dog living there.
5/5
TrustpilotRichard and the team were spot on…
Richard and the team were spot on supporting us with our sale and purchase. Couldn’t have asked for a better service!
1/5
TrustpilotThis company is quite frankly…
This company is quite frankly shockingly awful. Right from the start of the rent period, when furniture that was due to be removed wasn't and the house was filthy, to the end when they tried to keep my deposit and disputed for over 3 month. Now when go legal with the TDS Tenancy Deposit Scheme, is over 3 months so cant get my money back - they knew this from the beginning. This firm is one on the worst I have ever dealt with. They have no customer care ethic at all. Indeed their attitude is so bad would make a perect comedy sketch. I would avoid at all costs.
5/5
TrustpilotJoely Brooks MARLA is very helpful
Joely Brooks MARLA is very helpful, efficient and communicative.
that's lovely feed back , thank you
1/5
TrustpilotAbsolute nightmare of a letting agency
Absolute nightmare of a letting agency! Do not ever rent from them!! When we moved from America to England we were told by JF the home had been “cleaned”. We opened the door and you would have though they were filming an episode of Breaking Bad in the home!! It was like squatters we’re living there. Food all over kitchen cabinets, broken glass everywhere. Trash all in garage and paint cans left. Over the 7 years we had no heat for weeks at a time no hot water. Basically JF never responded quickly and the home owner didn’t respond quickly at all to urgent repairs. I would never list a home for sale or rent from Jordan Fishwick. We must have gone through 20 different property managers during 7 years!!! What does that say! Such a terrible overall experience and now they have home listed to rent again after we were told homeowner was selling the home! Slimy people!!! 😡😡
1/5
TrustpilotAvoid Avoid Avoid Martin Moston and his team
If could award 0 stars this would be a better option.Patronising Martin Moston - has no clue about property. Says he's speaks as he wishes.Taylor and Megan are rude arrogant and get this if you want to visit a property you need to provide funds etc.Seriously avoid this branch.
5/5
GoogleHaving just used Jordan Fishwick to sell our home I cannot recommend them enough. The team are extremely motivated when it comes to selling your property and keeping you fully in the picture when things crop up when you least expect them to, more to the point going above and beyond to keep things moving in the right direction when things don't always go to plan. We were very impressed with Cara who i must say worked very closely with other professionals providing up to date information on a daily basis to allow everyone to move the sale forward. We genuinely couldn't have done it without her valuable knowledge and support to which we are extremely grateful. Thank you to all the team, hope to see you again in the future. Very Much Appreciated Samantha Murray
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Tell us what you need and we'll put you in touch. Jordan Fishwick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glossop.
