Trusted Agent profile · Glengormley
★★★★★
2,065 reviews across 2 platforms
8 Carnmoney Road, Glengormley, BT36 6HN
Part of Reeds Rains (Glengormley), see every office.
Reeds Rains (Glengormley)'s office in Glengormley, at 8 Carnmoney Road, is rated 3.8 out of 5 across 2,065 reviews on two platforms, including 143 Google reviews rated 4.8.
Every review we hold for the Glengormley office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional
Very professional, friendly and knowledgeable. Keep clients up to date with progress.
We're happy to hear our team's professionalism and communication met your expectations. We appreciate your kind words! Regards, Reeds Rains
5/5
TrustpilotI have been very happy with Reeds Rains…
I have been very happy with Reeds Rains up to now. They are helpful and polite.
We're so happy to hear of your positive experience with us and that we could assist with your house sale! Thank you for your kind words. Regards, Reeds Rains
1/5
TrustpilotMacclesfield Office - Impressively bad service for a renter...
Macclesfield office and maintenance should hang their heads in shame!After 3 days in a rented property the plaster fell off the wall of my twin 2 year olds bedroom - the next day we had Reeds Rains contractors round who declared it was damp from a hole in the roof. I offered to pay for the fix on the day to protect my children but was not allowed as it had to go through our landlord and Reeds Rains.For 4 months we chased Reeds Rains, their maintenance team (based in Southampton with no access to a phone for 3 months despite never being available as they were 'on another call' when we contacted the maintenance team). Children were sick regularly, we taped the wall up, took our sick children into the office to prompt action...lots of sympathy and promises from various people but zero action or communication to explain why nothing was happening. We escalated our complaint after researching (as nobody in the process shared our possible next steps), 3 months later our landlord told Reeds Rains maintenance company he would not be fixing our roof or wall and he was angry at us as previous tenants hadn't complained. The maintenance company disappointingly told us this was the end of the process and there was nothing they could do - despite him obviously breaking his contractual obligation to four rot free walls and a roof.After almost 4 months of a young family living in a damp house and paying full rent whilst chasing people on a daily /weekly / monthly basis it got fixed for less than 3/4 of our monthly rent.Ongoing issues after 5 months include:*Bath not attached to the floor and fell on my mother in law 5 months ago - not fixed*Washing machine broke - not fixed*Dishwasher broke - not fixed*Fireplaces not attached to floor or walls - not fixedStill paying £1200 a month for this bargain and service - as a renter I suggest you avoid this company as they have not supported us, shared any information, expressed an interest in our welfare beyond taking our money and passing on our landlords cut.
Hello Vincent,Thank you for your comments and I am genuinely sorry to hear the problems that you have experienced with maintenance since moving into the property. When a maintenance issue is reported, our Maintenance Department have to take steps to gain the authorization from the Landlord to proceed with the works and then engage with a contractor. In this instance, this process did take longer than we would have hoped and was due to the original contractor having to be removed from the job. This meant that we had to begin the process again with a new contractor. I am pleased to hear that these works are now completed. Regarding the other issues that you have raised, I can see that we have approached the Landlord for the authorization to get these issues resolved. I trust that our Maintenance Department will be in contact soon and hopefully with a more positive outcome for you.Kind regards,Reeds Rains - Macclesfield
5/5
TrustpilotThe only estate agent with a personal touch!
Out of several estate agents contacted Reeds Rains were the only agent to contact me personally and at a time that suited me as I am not a UK resident.
We're so glad we could accommodate your schedule and provide personal contact. Thank you for your kind recommendation! Regards, Reeds Rains
1/5
TrustpilotAvoid.
Regarding the Salford Quays branch.They refused to comply with a request for our landlords address in line with Section 1 of the Landlord & Tenant Act 1985. Explicitly stated that the request was in line with this act and still declined.Requested a "relisting" fee, we came to an agreement to move out of the property early due to antisocial and criminal behaviour from a behaviour. When asked for an invoice and an itemised cost of the fee, this was also refused. £350 + VAT was requested to "relist" the property.Money was taken from our deposit to pay for a skip so a new drive could be laid. We were informed that "Rubbish had been left in the bins and a skip was needed to remove it" (unsure why the bins couldnt be put out for the bin man). We have since been back to the property and have seen a whole new drive has been laid. We are now being threatened with small claims court for the relisting fee. We are still in arbitration regarding the outstand part of our deposit that was not returned.Complaints have been made to Salford City regarding there practices and inability to follow tenancy law.Avoid.
Hi Rob,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly. Following this review and your recent email, our Senior Property Manager, Joe Taylor is currently investigating these matters for you and will be in touch shortly with his response. Kind Regards,Greg Davies - Senior Branch Manager
5/5
TrustpilotGreat estate agents
Great estate agents. Customer Service was fab. Leah and Tom were both very helpful and kept me up to date and chased solicitors etc. On the day of completion there was an issue with the funds being released and it was late in the day when we got the keys but Tom arranged for them to be dropped off as soon as funds had cleared. I wouldn't hesitate to use them if I move again.
5/5
TrustpilotProperty selling
Property selling - Pro-active attitude, weekly updates, ready to assist with tasks over and above just marketing and finding a buyer. You get more than expected from these Estate Agents
We're so glad to hear about your positive experience with our proactive approach and dedicated service. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotFantastic service
Extremely helpful and knowledgeable staff. I took their advice on a couple of issues and, as a result, sold my property quickly. Nothing is ever too much trouble. Great service.
We're so happy to hear our team's advice helped you sell your property quickly. Thank you for your kind words and for recognizing our great service! Regards, Reeds Rains
5/5
GoogleWe bought, rented, then sold our Apartment with Mark. We cannot thank him enough for all he has done for us over this last 8 years. They are all a great team. Highly recommend. Michael & Kathleen
Hello Kathleen, we appreciate you taking the time to leave us this feedback.
5/5
GoogleVery efficient and friendly estate agents. We had other valuations on our property too but went with Reeds Rains because Barry showed genuine interest in getting us the best price and was very enthused about our property. We also bought through them too. Both were seamless transactions as far as Reeds Rains were concerned. Thank you Barry and Grainne in particular for the way you processed our sale and purchase so efficiently and answered all our questions! Also a special thank you for working with us in getting access to the new property when we needed it prior to completion. Much appreciated.
Thank you both for this feedback, it is greatly appreciated by the whole team at Glengormley branch. Team RR.
5/5
TrustpilotHonest, reliable and willing to go the extra mile
The team at reeds rain Rhyl were honest and upfront from the outset, always friendly and approachable. Tom and Leah were always on hand to answer our questions and they were always willing to go the extra mile to help. They made the process of buying a house in a completely new area much easier, which is far more than I can say for our own, over priced solicitors! Well done Reeds Rains Rhyl!
5/5
TrustpilotResponded quickly to request for…
Responded quickly to request for information on property and good communication during placing offer.
We're so glad we could provide quick responses and clear communication throughout your offer process. Thank you for sharing your positive experience! Regards, Reeds Rains
5/5
TrustpilotGreat customer service
Great customer service , great staff, pleasure to do business with , highly recommend.
We are so happy to hear you had such a positive experience with our customer service and staff. We truly appreciate your kind words and recommendation! Regards, Reeds Rains
1/5
TrustpilotWorst agency I have come across
I've rented with some bad agencies in the past, but these guys are on another level. Several cases of mistaken identity - had repair jobs turn up at my door stating my name and house number when I hadn't called anyone.Communicated with us over a move date and then a week before tried to claim we hadn't given notice. Nearly last two months rent as a result, which we had to fight for.On moving out they picked on every spec of dust and blamed us for damages that were already there. They lost email communications from us, which led to issues on the moving out period as above.They promised to fix spelling errors in our names on contract, but then refused and stated it's because our official documentation arriving in the country was wrong - still can't believe that one.All in all a terrible experience... Avoid!
Hi Ken,Sorry to read your review - we would like to investigate this further for you. You will receive a request for more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotVery responsive
Very responsive, clear and well organised appointments for viewings.
We're truly happy to hear that our viewing appointments were clear, well-organized, and responsive to your needs. We appreciate your positive feedback. Regards, Reeds Rains
5/5
TrustpilotThank you all for all your hard work…
Thank you all for all your hard work you are an amazing team
We are so happy to hear such kind words about our team's hard work. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
GoogleMark was great to deal with from start to finish
Thanks for the feedback Ethan.
5/5
TrustpilotFantastic communication
Excellent from start to finish and great to work with.
We're so glad to hear you had such a positive experience working with us from beginning to end. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
Trustpilot4 Willow Grove
We had an outstanding experience with Reed Rains. From our initial consultation, Simon took the time to understand our needs and priorities, making us feel heard and valued. The flow of information was exceptional; we received prompt emails, helpful phone calls, and the online portal provided up-to-date information on viewings and offers. We especially appreciated the regular updates and feedback after each viewing. Kurtis's expert negotiation skills and market knowledge resulted in us achieving our asking price, exceeding our expectations. He is an absolute delight to deal with and a credit to your company, professional, courteous, and friendly throughout the entire process.
We are thrilled to hear about your positive experience with our team. It's wonderful to know that Simon and Kurtis were able to provide you with the exceptional service you deserve. We are proud to have such talented individuals representing our company. Thank you for sharing your feedback; it motivates us to continue providing the highest level of service to all our clients.
5/5
GoogleExcellent service from the team at Reeds Rains Glengormley. From start to finish they were professional, approachable, and kept us well informed throughout the whole process. Everything ran smoothly and we felt supported the entire time. Highly recommend.
Thank you for your kind review, we are always delighted to hear positive feedback about our team in the branch. Reeds Rains Glengormley
5/5
TrustpilotGreat service from the Clevedon Branch
Everything was explained in good detail about the service we'd get, fees, marketing and more before we signed a contract.
5/5
TrustpilotKeep up the good work
They know their job and are reasonably priced
We're happy to hear that our team's expertise and pricing met your expectations. We appreciate your kind words. Regards, Reeds Rains
5/5
GoogleClaire Ferrin was absolutely fantastic throughout our home-buying journey. Her communication was always prompt and helpful, and she went above and beyond to ensure everything went perfectly. We are truly grateful for her support!
Thank you Sue for this feedback. It is appreciated. Team RR
5/5
TrustpilotMy property at Leyland is being managed…
My property at Leyland is being managed by Reeds rains, Chorley branch. Being a new landlord and also converting my property into an HMO has been extremely stressful. But thanks to all the staff at the Chorley branch for helping me out with every step; particularly the Lettings manager Nick Reid. He has so much confidence in his voice that it was very reassuring when I spoke to him; thereby making the whole process less stressful for me. Even after being transferred to another branch he continued to look after my property until it was all ready to be let out.I cannot thank you enough and I will highly recommend Reeds Reins. Fantastic staff!!
Hello - Thank you so much for taking the time to write a positive review, we're always happy to hear our team in our Chorley branch is providing a great property management service. We will be sure to pass on the good words!Many thanks,Reeds Rains
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains (Glengormley)'s Glengormley office has 2,065 reviews across two platforms: 143 on Google, 1,922 on Trustpilot (across the whole business).
Reeds Rains (Glengormley) Glengormley is rated 3.8 out of 5 across all 2,065 reviews, and 4.8 out of 5 on Google from 143 reviews.
Reeds Rains (Glengormley) Glengormley, 8 Carnmoney Road, Glengormley, BT36 6HN.
