Reeds Rains (Glengormley) reviews

★★★★★ 1/5

Trustpilot

Property sold to someone else once mortgage had been approved

I was going through Reeds Rains Huddersfield branch for the purchase of a property. I had provided the mortgage in principle certificate that they had asked for and once the mortgage was approved called them to tell them that this was the case. In addition I provided my solicitor details for conveyancing as they had requested. Unfortunately due to a technical error at the mortgage provider's end there was a 2 week delay in the survey being booked. In the interim of the 2 weeks I was told that the property had been sold to another person! The day after I was told this the surveyors rang the agents and were also told that the property was no longer being sold to me. When I rang the branch to see what had happened I was told we had taken too long and they had sold the property to someone else. When complaining to the branch manager I was told that I should have provided evidence that the mortgage had been approved, however I was never told to provide this by the agent that I was dealing with! I was also told that we took too long to book the survey. I was told this even though I had already provided solicitor details and the mortgage in principle certificate when asked to. Understandably this was a terrible experience and I can certainly say that I will not be going via Reeds Rains to purchase a property.

Amer · 18 May 2018

★★★★★ 5/5

Trustpilot

I am very confident about the selling…

I am very confident about the selling of my Mums pride and joy property, with Reeds Rains. Tom came to value the property and took photos. Tom arrived on time, me and my partner were very tired after a long four hour journey, early morning! We felt comfortable and instantly liked Tom who explained everything about what would happen, he was very compassionate about our circumstances as my Mum has now Alzheimer’s and unfortunately had to go in to a care home! His confidence and drive about selling the property really came through. We liked his valuation and we are very happy with the Rhyl branch.

Tracey · 21 December 2023

★★★★★ 1/5

Trustpilot

lack of competence

I sincerely advise against renting a house by this agency. They are supposed to full manage and service the property, but they don't. I am the one constantly chasing things up. The only thing they are interested in is your payment. Currently since 3 months, I am trying to enforce the repair/replacement of a broken bathtub and other major issues. Not working radiator in the bathroom is also not a problem for them. Their contractor for a month does not even have time to appear. After the request for repair, I received a letter saying that I should pay a tax council for the period when I did not rent a home. A complete lack of competence.

Anna · 10 May 2018

★★★★★ 1/5

Trustpilot

Appalling Service - Chorley Branch

Appalling Service - Chorley Branch.I've had nothing but issues from day one. They have no communication skills whatsoever. I have reported faults regarding the property I rent and many times they 'forget' to even note it on their system, or they haven't contacted a contractor, or haven't informed the landlord. It's ridiculous. I even sent a complaint in to the brand manager not long after I moved in due to the state of the property and they claimed it was done by a professional, when I was even told by one of their staff the previous tenant was cleaning it up. It was a right state and the smell of the property was disgusting. Has I checked the property again before signing the contact I wouldn't have signed it at all! They are supposed to full manage and service the property, but don't. I am the one constantly chasing things up.If you try to complain they just blatantly blame it on you and don't accept responsibility for their lack of organization, communication and general lack of attention to the job.

Stacey · 2 May 2018

★★★★★ 1/5

Trustpilot

would never rent off Reeds Rains again.

We rented a fully managed property off Reeds Rains and it was a horrific experience. We waited 5 months for a bedroom door to be fixed that was mentioned before we moved in. Then 5 months for a broken gate. They have no empathy at all. Each department blames the other or the landlord when repairs are not carried out. Our over all experience was absolutely horrific. Also staff in the Cheadle branch speak to you like your beneath them. It’s was so bad I couldn’t speak to them without loosing my temper.

Brian · 29 April 2018

★★★★★ 5/5

Trustpilot

Fantastic company

What a fantastic company! Due to false and lack of information/ disclosures from a local estate agent and solicitors, i found myself in the situation of breaking the sale chain and going into rental accommodation. I used Reeds Rains for the lettings in Rawtenstall and they were fabulous.

Linda · 21 May 2025

★★★★★ 5/5

Trustpilot

Review by Steph

Excellent Service from Reeds Rains Rhyl with a special thanks to Joe and Tom for their valuable support in keeping me fully informed at all times. Probably couldn't have picked a worse time to sell with all the Covid Restrictions but was very happy with the end result. Would certainly recommend Reeds Rains to family and friends.

S · 6 March 2021

★★★★★ 1/5

Trustpilot

Extremely poor customer service. No respect for a customer.

Extremely poor customer service. They have refused put my offer forward as I declined to take the mortgage with them. They said that my AIP which I had from my bank is not valid from them. After my Financial Advisor called to them they said that they accepted to put my offer on. After two hours I received the message that property has been sold.ReedsRains not to be trusted, they are cheat, they will try to force you to take out mortgage from their broker. No sense of care for customers.I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.

Greg · 25 April 2018

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication. Over promise under deliver. No strategy to market a property bar putting on rightmove and hoping for the best. Our property still on the market after three months no offers and reduced asking price. Neighbour with exact same house and same initial asking price under offer within 3 days using Smartmove. Cannot get replies to e mails. Lack of motivation to keep our business. An e mail is being sent to Head Office. Lost out on the property we wanted.

Peter · 24 April 2018

★★★★★ 1/5

Trustpilot

BE WARNED!! Very disappointed with RR

Bad communication, very disappointed, seemed to appear professional but in reality totally the opposite. I put in an offer in the range of asking price, no reply for 2 months and finally when I chased up, I was told the property was sold, but the property was still available on the market! Finally when she replied after 2 months, lady who was dealing with my request suggested that if I still wanted to be considered that I should put in an extremely higher offer than the asking price so the offer cannot be refused.I found that very cunning and extremely disappointing because the actual price sold for was significantly less than the offer I initially made. ReedsRains not to be trusted, they are cheat, slow with bad communicators. No sense of care for customers. I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.

Jemma · 15 April 2018

★★★★★ 1/5

Trustpilot

BE WARNED!! Very disappointed with RR

Bad communication, very disappointed, seemed to appear professional but in reality totally the opposite. I put in an offer in the range of asking price, no reply for 2 months and finally when I chased up, I was told the property was sold, but the property was still available on the market! Finally when she replied after 2 months, lady who was dealing with my request suggested that if I still wanted to be considered that I should put in an extremely higher offer than the asking price so the offer cannot be refused.I found that very cunning and extremely disappointing because the actual price sold for was significantly less than the offer I initially made. ReedsRains not to be trusted, they are cheat, slow with bad communicators. No sense of care for customers. I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.

Asim · 15 April 2018

★★★★★ 5/5

Google

Brilliant service with Reeds Rains in conducting the sale of my property. Empathetic and professional from the word go. A difficult and emotive transaction made all the more easier by the Glengormley team. Barry, Grainne and Mark kept me informed at all stages and dealt with any queries I had efficiently. Would most certainly use Reeds Rains Glengormley again!

Kristine · 27 August 2020

★★★★★ 1/5

Trustpilot

Reeds Rains: A warning to landlords

Reeds Rains Hillsborough (Sheffield) basically conned us into signing up with them for the rent collection service. We were told we could quit the service with a months notice so we signed up. However you have to pay a FULL MONTHS rent that the tenant pays plus VAT and not the rent collection percentage. So in our case that's over £600 to stop Reeds Rains collecting the rent. In other words a years rent collection fees if you like just to exit. Interesting as the contracts are for 6 months!Our tenant also signed the contract with an address for Flat 4, Spain (I kid you not) and Reeds Rains wrote down she was 57. Turns out she's 67 and retired which means we're in breach of our BTL mortgage terms.To top it all they also transferred all the energy supplies to Spark Energy without our permission BY MISTAKE as we'd signed the forms NOT to do so! Still trying to sort out the Spark issue some 9 months later.In short be warned. We're currently in dispute with them and would suggest you look up the unfair contract law if you're in the same boat or if you're sensible DO NOT USE REEDS RAINS LETTINGS IF YOU ARE A LANDLORD!

Big · 14 March 2018

★★★★★ 1/5

Trustpilot

Reeds Rain Ilford - Horrible experience in every respect.

We purchased our first property from a seller who used Reeds Rain in Ilford. As I work in a property related field I am not nieve to the process.We put in an offer for the property based on a number of conditions being met. One of which was a clear timeline for completion. We were assured that there was a very short simple chain and that it would be an easy smooth transaction.Fast forward six months and we are still waiting for multiple properties in a branched chain to exchange with complex negotiations still underway.Reeds Rain refused to exchange for the entire time (we didn't end up exchanging until a week before completion.) If we weren't tied into the transaction at this stage we would have walked away 100% as a result of their abysmal handling of the situation.In addition to this, a number of the required conditions of sale were not completed, but we were not provided access to the property to check before completion - but again, we were assured by their office that there would be no problems and that things would be done. In summary of their service and attitude: Their office will never return your calls, you will have to just keep trying to get through to the right person, they will refuse to put anything in writing and once they have finished giving you the sales pitch, you will be nothing more than a number in the ledger and they will treat you as such.

Andrew · 6 March 2018

★★★★★ 5/5

Trustpilot

I have used Reeds Rains twice now and…

I have used Reeds Rains twice now and always found Lisa Sharp to be incredibly swift in dealing with all aspects of the process. I highly recommend this Agent.

Malcolm · 27 November 2024

★★★★★ 5/5

Trustpilot

Reeds Rains Rhyl branch

Reeds Rains, Rhyl branch have shown us exactly how an estate agent should work, professional from valuation to offer accepted in less than a week on market.Kept fully informed without even needing to pick up the phone. Very honest comments realistic valuation leading to very quick offer accepted, after 6 months with another agent!! and everything is extremely stream lined. Buyers must feel comfortable too as they've shared honest feedback.

Claire · 2 July 2024

★★★★★ 1/5

Trustpilot

Horrific experience

Horrific experience. Zero customer services skills, blamed me for mould in the property I let from them which later revealed to be written in the inventory which was completed the day before I moved in, therefore they let me a property which they KNEW was mouldy.

Beth · 26 January 2024

★★★★★ 1/5

Trustpilot

Avoid At All Costs

This is the worse estate agents you could possibly use! They lie, deny any responsibility for any wrong doing, break your legal contract, never action anything they say they will do, cause you stress, financial loss, and have the worse management and complaints procedure I’ve ever known. If you are looking to rent or buy a property I would definitely not recommend using these and I work in the industry.

Matt · 17 September 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Wilmslow

Great service with both buying and selling. All staff in the Wilmslow were very helpful and efficient at keeping me up to date, either by phone or email. All staff were very professional and persistent to close issues which occurred as a result of inadequate communications from my solicitor. I would not hesitate to use Reeds Rains Wilmslow in the future. Thank you!

C · 13 October 2018

★★★★★ 5/5

Google

Thanks to whole team...

Chris · 24 September 2025

★★★★★ 1/5

Trustpilot

Very poor customer service

I booked Reeds Rains to value my house and got a confirmation email. On the day, nobody turned up so, 20 mins after they were due, I rang the office. The girl who answered the phone seemed uninterested and totally unapologetic and disinterested. Even after an email to complain I got no apology, just a question about if I still wanted a valuation. I will not bother with them again.

Tim · 8 September 2021

★★★★★ 4/5

Trustpilot

Helpful and supportive

Helpful and supportive throughout the selling process. Went the extra mile to make the sale as smooth as possible despite my solicitors dragging their heels. Overall very satisfied.

Mr · 6 December 2024

★★★★★ 5/5

Trustpilot

Recently bought a house with Reeds…

Recently bought a house with Reeds Rains Glengormley. Grainne was extremely helpful & couldn’t do enough to help. Service was first class & I would highly recommend! Many thanks

David · 28 September 2019

★★★★★ 5/5

Trustpilot

Our initial contact about the house and…

Our initial contact about the house and handling of our offer was quick and very smooth. They arw now dealing with our mortgage adviser making the process easier.

Karl · 5 December 2024