5/5
TrustpilotExcellent service
We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.
Trusted Agent profile · Glengormley
Reeds Rains (Glengormley) reviews
★★★★★
2,145 reviews across 2 platforms
8 Carnmoney Road, Glengormley, BT36 6HN
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Glengormley, at 8 Carnmoney Road, is rated 3.8 out of 5 across 2,145 reviews on two platforms, including 153 Google reviews rated 4.8.
Reviews
Every review we hold for the Glengormley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery impressed with Reeds Rains sales…
Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.
5/5
TrustpilotGood experience all round…
I have had a very good experience of buying this property wit Reeds Rains.Katie and her team have all been wonderful.
1/5
TrustpilotAvoid at all costs
Avoid at all costs, completely useless.
Agent replied · 24 September 2025
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with unpaid rent, ignored maintenance, and poor communication. Please let us know the branch you used so we can investigate this further. Regards, Reeds Rains
5/5
TrustpilotExcellent service
Reeds Rains Woodseats Sheffield have just sold my house, and I would definitely recommend them. They have expert knowledge of the local housing market, and helpful, efficient staff. In particular, Angela Reeves went the extra mile to keep my sale progressing, helpfully keeping me informed every step of the way. Thank you!
1/5
TrustpilotTerrible letting agents!
Terrible letting agents!I've been waiting over 8 months for a list of repairs to be carried out and when I chase them up, Reeds Rains hardly ever respond. When they can be bothered to respond, it's just the same old excuses and poor attitude trying to blame everyone else and not taking responsibility like adults.I would not recommend this company in any way. Save your money and avoid these cowboys.
Agent replied · 17 June 2024
Hello Tony,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotWe viewed a modern auction house
We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.
Agent replied · 17 June 2024
Hi Saz,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotVery good Customer Service
Very good Customer Service - not been an easy ride but Kelly made it a lot smoother and was always available to chat or help with good advice. Even when my confidence was at a low ebb she gave me more confidence.
5/5
TrustpilotJust wanted to say how impressed I have…
Just wanted to say how impressed I have been with Beth at Reeds Rains in Halifax. From the moment I met her she was honest,efficient and dedicated to finding me the perfect place to rent as quickly as possible. She has continued to be in contact and take care of any issues I have experienced. She deserves a five star rating. Thank you Beth!Amy
5/5
TrustpilotAll three Lyndsay Lisa & Karen made the…
All three Lyndsay Lisa & Karen made the sale effortless.Lisa has been great with our new purchase.
Agent replied · 17 June 2024
Glad you had a great sale. Thank you for the review
1/5
TrustpilotLandlords BEWARE OF REEDS RAINS
I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS
Agent replied · 23 August 2024
We greatly appreciate your positive feedback and recommendation. It's wonderful to know that you've consistently received prompt assistance and exceptional service from our team. Thank you for choosing Reeds Rains Gosforth.
5/5
TrustpilotReed Rains provided me with a…
Reed Rains Coventry branch provided me with a professional service from start to finish. They ensured that I received a realistic valuation and follow up service. I was kept informed and up to date as the sale progressed. Thank you Neil Mandy and Cheryl. Highly recommend Reed Rains Estate Agents.
1/5
TrustpilotAbsolutely awful company overall - avoid if possible.
Absolutely awful company overall. Some of the local staff are ok, but lettings management in Manchester are just ridiculously slow, arrogant, and nobody seems to care. I am speaking as an ex-tenant. We rented for 12 months and paid all the relevant fees. Then extended for 3 months via the landlord - RR charged £120 to photocopy and resend the lease. When we left they took an age to do the leaving report and longer to send the report out and return the deposit (nearly 3 weeks), but also deducted an extra £120 for the 'check out fee'. This is in the small print apparently, so my fault for not reading that properly, but just trying to make others aware. They are happy to help landlords arrange maintenance (very slowly) but apparently ask quotes to include an element for them, which they take on top of the monthly charge to the landlord. I'm pleased to say we have bought a house again now, but if I ever needed to rent again, would do whatever I could to not go near Reeds Rains.
Agent replied · 17 June 2024
I'm sorry that you have not been happy. If you want to tell us more about your experience, you can find our complaints procedure here: https://www.reedsrains.co.uk/contact-us/lettings-complaint-branchIn response to the points you have raised above:Our tenant fees are outlined in our Tenant Fee Declaration form which is issued with our contracts and signed by all tenants. Fees are also listed alongside every property listing online, in our branch and on our website. Our Renewal Fee is a contribution towards preparing a new Tenancy Agreement and negotiating with your landlord for a further fixed term tenancy. Extending your tenancy, if agreed by your landlord, gives an assurance of staying in the property for a further fixed period, at an agreed rent and avoids the uncertainty of a landlord serving notice at any given time.Our Check Out Fee is the charge for an inventory company to carry out an inspection at the end of the tenancy. The check out report forms an important part of how the return of your security deposit is arranged.We do include a contractor commission. This is outlined in our Terms Of Business and helps us ensure that our contractors are fully insured and competent together with being correctly accredited to carry out any works needed.Reeds Rains
1/5
TrustpilotRR Didsbury - Awful!
- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company. - My bank details were sent to a different person (who happened to have the same name). - Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’. - Absolutely awful at returning calls or replying to emails. - Lost two sets of keys to the flat, meaning I had to get more cut. - Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement. It may be more accurate to say the right hand doesn’t know what the right hand is doing. - The inventory was done after living in the flat for two months. Quite how this is to show the state of the flat at the beginning of the tenancy, I’m unsure. - Upon checkout, tried to demand professional cleaning services used and a variety of other riders, none of which are mentioned in the contract. - It took the best part of three years for Reeds Rains to organise the repainting of the ceiling, despite reminders every three months on their ‘property inspections’. - Rude and condescending emails from staff, some of which are practically illegible due to formatting, spelling and grammatical mistakes.
Agent replied · 17 June 2024
Hello Mr Morris,Could you please detail the problems you had in an email to our customer relations department: rrcustomerrelations@reedsrains.co.ukPlease include your full name and the address of the property. They will then investigate this as a formal complaint and give you a full and final response.Reeds Rains
5/5
TrustpilotEveryone in the branch did their utmost…
Everyone in the branch did their utmost to facilitate my sale and my onward move. The communication was excellent and the Haxby branch staff always accessible and helpful. Thank you all.
Agent replied · 23 November 2024
We are so pleased to hear about your positive experience! We strive to provide exceptional customer service and it's wonderful to know our team at the branch went above and beyond to assist you.
5/5
TrustpilotRapid sale professionally managed
Thanks James Hodge for your calm and effective management of our sale. From Day 1 our experience of Reeds Rains was positive and promotion and viewings were handled with care whilst James kept a watching eye throughout the sale process and made sure it went through to completion as rapidly as possible.
5/5
TrustpilotLiverpool branch great team…
Pat From the Liverpool branch was my adviser, she got things done fast and effectively, which i really appreciated as I am a very busy person, it took around a week and a half to view and then get my keys, this branch has properties of value, and quality, I was quite shocked actually, and will defintley look here again in the future, I think the 150 years or so reflects the quality of the service, a side note, i really like their branding and marketing strategy it is really appealing,the people in the branch are nice and friendly, I am some one who reflects all of these standards, so it was nice to meet a place that upholds those qualities still .its very important, things are dealt with properly and appropriately, they answer quickly and dont leave you hanging, in a nut shell they take pride in what they do. Thanks pat.
Agent replied · 17 June 2024
Hi Elisa Jane, Thanks so much for your review. It's great to read this positive feedback on so many aspects of your experience. Do you know about our Refer a Friend scheme? If you sign up at reedsrains.co.uk/refer-a-friend and start recommending our services you can earn Amazon.co.uk Gift Cards.ThanksReeds Rains
1/5
TrustpilotAlways get it in writing
Had 2 offers on my house Hollie the manger of reeds rains in the prescot branch told me because I had just used them a few months ago they would reduce there fees from 2400 total to 2000 if I agreed to sell to there client and not the other party ,but when it's time to pay the bill she denying the conversation ever happened ,in short always get it in writing ,I have been lied to and will never use reeds rains again ,
Agent replied · 17 June 2024
Mr Mulligan,We're sorry you have been unhappy with the service.Our agents log every correspondence and conversation relating to a sale within our computer system, and as there is no record of a fee discount being offered we can only revert to the fee stated on our estate agency agreement which is signed by both you and our representative. This agreement states that the fee agreed was £2000 + VAT (£2,400 total).If you wish to escalate this matter further you can do so by contacting salescomplaint@reedsrains.co.ukReeds Rains
1/5
TrustpilotA body of lies (Reeds Rains Wrexham)
This review is related to the Reeds Rains Wrexham agency.Friendly advice: please do not waste time with them, even if they have properties that might seem appealing to you. Long story short: after exchanging a lot of e-mails and getting you to view a specific property, they will lie to your face that, if you like that property, all you have to do is call their office and apply for it, on the spot (fact which will start the referencing process for you, as a potential tenant). All good, you are happy, you give it a think and then decide to let them know that you want to proceed with the above mentioned property (e-mail and phone call, shortly after, i.e. 1-2 hours). Now, here come 2 parts:1. The fun part: when you get to talk to them again they tell you that, oh, there were other applications for that property already and that the landlord will decide which one will he accept;2. The absurd / deceiving parts: a) you have no idea on the criteria that the landlord will use to make his decision, AS YOU WILL NOT BE ASKED ANY DETAILS WHATSOEVER before or after doing the viewing;b) if an offer was already submitted for that property why on Earth did the viewing even take place or why are loads of applications collected, without requesting for any details whatsoever?Like I mentioned at the beginning, steer well clear of them as, since they have too many customers (probably), they afford to lie and deceive them.
Agent replied · 17 June 2024
Dear Mr F, I’m sorry you’ve been unhappy with our tenancy application process. It is true that all you need to is to contact us and trigger your application. However, often there is high demand for a property and we receive several tenant applications. It is impossible for us to know in advance how many applications to expect. We arrange a bank of viewings, and submit any resulting applications to the landlord. The landlord will then decide which application to progress with. We will then begin reference checking this tenant. If this tenant were to fail the reference check we would progress the application with another tenant. We recognise that this can be a frustrating process when you are hoping to rent a property, but it is an unfortunate necessity in a competitive market. We also want to avoid conducting reference checks unnecessarily as we charge our tenants a fee for these checks. I hope this provides you with some clarity, and let us know if we can help further with your property search.Reeds Rains
1/5
TrustpilotI currently use Reeds Rains to manage a…
I currently use Reeds Rains to manage a rental property. I wont be using them again in the future. Call centre in Southampton and a lack of local service. If you are a landlord looking for a letting agent, look for someone that is local and can give you the service and time that is needed.
Agent replied · 17 June 2024
Hi Mike, I'm really sorry to read this. If you could give me some more information I'll ask one of the team to call you to see if we can resolve this. The request for more information will come from Trustpilot. I hope you hear from you soon, thanks
5/5
TrustpilotThe staff are so helpful and always…
The staff are so helpful and always have time to listen and do whatever is needed. Lauren has been excellent
1/5
TrustpilotExtremely unprofessional agents left…
Extremely unprofessional agents left the property knowing we were running 10 minutes late- lying about the actual time of leaving as it was apparently 7 minutes after our arriving. The agent didn't even try to contact us, made us driving all the way from Marple in rush hours for nothing, assuming that we have nothing better to do and will come back other day.If this is how customers are treated at a viewing, we are glad that we are not becoming a tenant with this agency. DON'T RECOMMEND.
Agent replied · 17 June 2024
We're very sorry this was your experience Andrew.
5/5
TrustpilotI am very confident about the selling…
I am very confident about the selling of my Mums pride and joy property, with Reeds Rains. Tom came to value the property and took photos. Tom arrived on time, me and my partner were very tired after a long four hour journey, early morning! We felt comfortable and instantly liked Tom who explained everything about what would happen, he was very compassionate about our circumstances as my Mum has now Alzheimer’s and unfortunately had to go in to a care home! His confidence and drive about selling the property really came through. We liked his valuation and we are very happy with the Rhyl branch.
1/5
TrustpilotTwo weeks ago I enquired about a house…
Two weeks ago I enquired about a house I wanted to rent. I have phoned back to chase the issue at least three times and keep getting told someone will be in touch to make a viewing appointment. It's never happened. The property is still up too. I bet the landlord wouldn't be happy with Reeds rains at all. I'm certainly not! Two weeks, 4 or 5 phone calls, I give in!
Agent replied · 17 June 2024
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you were trying to contact?Kind regards,Reeds Rains
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